{"id":"https://openalex.org/W4398134395","doi":"https://doi.org/10.1080/10447318.2024.2353450","title":"Understanding User Preferences in Developing a Mental Healthcare AI Chatbot: A Conjoint Analysis Approach","display_name":"Understanding User Preferences in Developing a Mental Healthcare AI Chatbot: A Conjoint Analysis Approach","publication_year":2024,"publication_date":"2024-05-20","ids":{"openalex":"https://openalex.org/W4398134395","doi":"https://doi.org/10.1080/10447318.2024.2353450"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2024.2353450","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2024.2353450","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027288844","display_name":"Mirae Kim","orcid":"https://orcid.org/0009-0000-3763-1189"},"institutions":[{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Mirae Kim","raw_affiliation_strings":["Department of Applied Artificial Intelligence, Sungkyunkwan University","Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Department of Applied Artificial Intelligence, Sungkyunkwan University","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea","institution_ids":["https://openalex.org/I848706"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076131144","display_name":"Jaedong Oh","orcid":"https://orcid.org/0000-0001-5621-1999"},"institutions":[{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jaedong Oh","raw_affiliation_strings":["Department of Applied Artificial Intelligence, Sungkyunkwan University","Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Department of Applied Artificial Intelligence, Sungkyunkwan University","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea","institution_ids":["https://openalex.org/I848706"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038045096","display_name":"Doha Kim","orcid":"https://orcid.org/0000-0003-3138-3510"},"institutions":[{"id":"https://openalex.org/I136199984","display_name":"Harvard University","ror":"https://ror.org/03vek6s52","country_code":"US","type":"education","lineage":["https://openalex.org/I136199984"]},{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR","US"],"is_corresponding":false,"raw_author_name":"Doha Kim","raw_affiliation_strings":["Department of Human-Artificial Intelligence Interaction, Sungkyunkwan University","Department of Social and Behavioral Sciences, Harvard T.H. Chan School of Public Health","Department of Human-Artificial Intelligence Interaction, Sungkyunkwan University, Seoul, South Korea","Department of Social and Behavioral Sciences, Harvard T.H. Chan School of Public Health, Boston, MA, USA"],"affiliations":[{"raw_affiliation_string":"Department of Human-Artificial Intelligence Interaction, Sungkyunkwan University","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Social and Behavioral Sciences, Harvard T.H. Chan School of Public Health","institution_ids":[]},{"raw_affiliation_string":"Department of Human-Artificial Intelligence Interaction, Sungkyunkwan University, Seoul, South Korea","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Social and Behavioral Sciences, Harvard T.H. Chan School of Public Health, Boston, MA, USA","institution_ids":["https://openalex.org/I136199984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018768991","display_name":"Jungwoo Shin","orcid":"https://orcid.org/0000-0002-7772-8636"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jungwoo Shin","raw_affiliation_strings":["Department of Industrial and Management Systems Engineering, Kyung Hee University","Department of Industrial and Management Systems Engineering, Kyung Hee University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Department of Industrial and Management Systems Engineering, Kyung Hee University","institution_ids":["https://openalex.org/I35928602"]},{"raw_affiliation_string":"Department of Industrial and Management Systems Engineering, Kyung Hee University, Seoul, South Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101617462","display_name":"Daeho Lee","orcid":"https://orcid.org/0000-0002-1603-2010"},"institutions":[{"id":"https://openalex.org/I848706","display_name":"Sungkyunkwan University","ror":"https://ror.org/04q78tk20","country_code":"KR","type":"education","lineage":["https://openalex.org/I848706"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Daeho Lee","raw_affiliation_strings":["Department of Applied Artificial Intelligence, Sungkyunkwan University","Department of Interaction Science, Sungkyunkwan University","Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea","Department of Interaction Science, Sungkyunkwan University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Department of Applied Artificial Intelligence, Sungkyunkwan University","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Interaction Science, Sungkyunkwan University","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea","institution_ids":["https://openalex.org/I848706"]},{"raw_affiliation_string":"Department of Interaction Science, Sungkyunkwan University, Seoul, South Korea","institution_ids":["https://openalex.org/I848706"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5101617462"],"corresponding_institution_ids":["https://openalex.org/I848706"],"apc_list":null,"apc_paid":null,"fwci":5.7641,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.96496004,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"41","issue":"8","first_page":"4813","last_page":"4821"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9689000248908997,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9496999979019165,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conjoint-analysis","display_name":"Conjoint analysis","score":0.819078803062439},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7460824251174927},{"id":"https://openalex.org/keywords/mental-healthcare","display_name":"Mental healthcare","score":0.7402189373970032},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.530075192451477},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42379266023635864},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.41892093420028687},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.39372873306274414},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.34789836406707764},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3398798406124115},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3224070072174072},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.31208372116088867},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.12996691465377808},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.0947357714176178},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.07494479417800903}],"concepts":[{"id":"https://openalex.org/C2778054375","wikidata":"https://www.wikidata.org/wiki/Q203973","display_name":"Conjoint analysis","level":3,"score":0.819078803062439},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7460824251174927},{"id":"https://openalex.org/C2992695702","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental healthcare","level":3,"score":0.7402189373970032},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.530075192451477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42379266023635864},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.41892093420028687},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.39372873306274414},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.34789836406707764},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3398798406124115},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3224070072174072},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.31208372116088867},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.12996691465377808},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0947357714176178},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.07494479417800903}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2024.2353450","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2024.2353450","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.699999988079071,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W46663288","https://openalex.org/W164951969","https://openalex.org/W1549593753","https://openalex.org/W1582361950","https://openalex.org/W1778197561","https://openalex.org/W1974294498","https://openalex.org/W1992077381","https://openalex.org/W1995553086","https://openalex.org/W2062412390","https://openalex.org/W2063662557","https://openalex.org/W2074231039","https://openalex.org/W2078666525","https://openalex.org/W2082304096","https://openalex.org/W2082490605","https://openalex.org/W2095953405","https://openalex.org/W2110171129","https://openalex.org/W2140778623","https://openalex.org/W2154778516","https://openalex.org/W2158709003","https://openalex.org/W2186406805","https://openalex.org/W2290543317","https://openalex.org/W2499526086","https://openalex.org/W2605671917","https://openalex.org/W2623779865","https://openalex.org/W2900683264","https://openalex.org/W2914188784","https://openalex.org/W2945796451","https://openalex.org/W2985355520","https://openalex.org/W3007811122","https://openalex.org/W3044104914","https://openalex.org/W3046067461","https://openalex.org/W3048100966","https://openalex.org/W3094163901","https://openalex.org/W3111442896","https://openalex.org/W3125770638","https://openalex.org/W3216677155","https://openalex.org/W4200206491","https://openalex.org/W4200247568","https://openalex.org/W4200501345","https://openalex.org/W4200615999","https://openalex.org/W4205949698","https://openalex.org/W4210516688","https://openalex.org/W4212909683","https://openalex.org/W4214606152","https://openalex.org/W4220699069","https://openalex.org/W4285209508","https://openalex.org/W4294740437","https://openalex.org/W4294892321","https://openalex.org/W4303981344","https://openalex.org/W4309759713","https://openalex.org/W4313266830","https://openalex.org/W4320476369","https://openalex.org/W4320520363","https://openalex.org/W4367047335","https://openalex.org/W4376044081","https://openalex.org/W4385716619","https://openalex.org/W4386525316","https://openalex.org/W4389560264","https://openalex.org/W4404783465","https://openalex.org/W6664729310"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"The":[0],"global":[1],"population":[2],"is":[3,79],"experiencing":[4],"a":[5,54,98,134,143,157],"significant":[6],"rise":[7],"in":[8,58,106],"cases":[9],"of":[10,27,51],"depressive":[11],"disorders,":[12],"which":[13],"have":[14,30,47,142],"been":[15],"exacerbated":[16],"by":[17],"the":[18,49,65,76,82,91,117,123,129],"COVID-19":[19],"pandemic.":[20],"However,":[21],"having":[22],"limited":[23],"resources":[24],"and":[25,75,111,128,147],"fear":[26],"social":[28],"stigma":[29],"discouraged":[31],"individuals":[32],"from":[33],"seeking":[34],"professional":[35,135],"psychological":[36,108,113],"counseling":[37,109],"or":[38],"visiting":[39],"hospitals.":[40],"In":[41],"response":[42],"to":[43,86,131],"this":[44,59],"issue,":[45],"psychiatrists":[46],"attempted":[48],"use":[50],"chatbots":[52,110,140],"as":[53],"therapeutic":[55],"aid.":[56],"Therefore,":[57],"study,":[60],"users'":[61,88],"choice":[62],"data":[63,78],"about":[64],"mental":[66,92,160],"healthcare":[67,93,161],"AI":[68,94,162],"chatbot":[69,153],"are":[70],"collected":[71,77],"through":[72],"conjoint":[73],"analysis,":[74],"analyzed":[80],"using":[81],"mixed":[83],"logit":[84],"method":[85],"derive":[87],"preferences":[89],"for":[90,103],"chatbot.":[95,163],"Findings":[96],"highlight":[97],"consistent":[99],"preference":[100],"among":[101],"users":[102,121,138],"certain":[104],"factors":[105],"both":[107],"traditional":[112],"counseling.":[114],"At":[115],"first,":[116],"findings":[118],"indicate":[119],"that":[120,141],"place":[122],"highest":[124],"priority":[125],"on":[126],"pricing":[127],"ability":[130],"connect":[132],"with":[133],"counselor.":[136],"Furthermore,":[137],"prefer":[139],"more":[144,158],"human-like":[145],"appearance":[146],"characteristics.":[148],"By":[149],"incorporating":[150],"these":[151],"preferences,":[152],"developers":[154],"can":[155],"create":[156],"user-centric":[159]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":1}],"updated_date":"2026-03-13T16:22:10.518609","created_date":"2025-10-10T00:00:00"}
