{"id":"https://openalex.org/W4387577806","doi":"https://doi.org/10.1080/10447318.2023.2265734","title":"The Impact of Human-Computer Interaction on Electronic Service Quality Satisfaction towards Taobao Online Platform: Mediated by Task Technology Fit","display_name":"The Impact of Human-Computer Interaction on Electronic Service Quality Satisfaction towards Taobao Online Platform: Mediated by Task Technology Fit","publication_year":2023,"publication_date":"2023-10-12","ids":{"openalex":"https://openalex.org/W4387577806","doi":"https://doi.org/10.1080/10447318.2023.2265734"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2023.2265734","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2023.2265734","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039313494","display_name":"Qijie Ruan","orcid":null},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]},{"id":"https://openalex.org/I209549992","display_name":"Sanjiang University","ror":"https://ror.org/02q1hyx43","country_code":"CN","type":"education","lineage":["https://openalex.org/I209549992"]}],"countries":["CN","MY"],"is_corresponding":false,"raw_author_name":"Qijie Ruan","raw_affiliation_strings":["College of Culture and Journalism, Sanjiang University, Nanjing, China","Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Culture and Journalism, Sanjiang University, Nanjing, China","institution_ids":["https://openalex.org/I209549992"]},{"raw_affiliation_string":"Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100722829","display_name":"Mengyu Li","orcid":"https://orcid.org/0000-0001-9145-8903"},"institutions":[{"id":"https://openalex.org/I167027274","display_name":"Nanjing Forestry University","ror":"https://ror.org/03m96p165","country_code":"CN","type":"education","lineage":["https://openalex.org/I167027274"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Mengyu Li","raw_affiliation_strings":["College of Humanities and Social Sciences, Nanjing Forestry University, Nanjing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Humanities and Social Sciences, Nanjing Forestry University, Nanjing, China","institution_ids":["https://openalex.org/I167027274"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023626800","display_name":"Wan Anita Binti Wan Abas","orcid":null},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Wan Anita Binti Wan Abas","raw_affiliation_strings":["Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113100526","display_name":"Abd Rauf Hassan","orcid":null},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Abd Rauf Bin Hassan","raw_affiliation_strings":["Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087255211","display_name":"Huinan Liu","orcid":"https://orcid.org/0009-0000-4270-0556"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Huinan Liu","raw_affiliation_strings":["Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, Malaysia","institution_ids":["https://openalex.org/I130343225"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5023626800"],"corresponding_institution_ids":["https://openalex.org/I130343225"],"apc_list":null,"apc_paid":null,"fwci":1.7792,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.86890912,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"40","issue":"23","first_page":"7941","last_page":"7954"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6554751396179199},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6248632669448853},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.5427837371826172},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5417559146881104},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5128293633460999},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5043174028396606},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.47690439224243164},{"id":"https://openalex.org/keywords/computer-mediated-communication","display_name":"Computer-mediated communication","score":0.4158358573913574},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4151035249233246},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.30906158685684204},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2365816831588745},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19055020809173584},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18589192628860474},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.17786329984664917}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6554751396179199},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6248632669448853},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5427837371826172},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5417559146881104},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5128293633460999},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5043174028396606},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.47690439224243164},{"id":"https://openalex.org/C109778625","wikidata":"https://www.wikidata.org/wiki/Q796573","display_name":"Computer-mediated communication","level":3,"score":0.4158358573913574},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4151035249233246},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30906158685684204},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2365816831588745},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19055020809173584},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18589192628860474},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.17786329984664917},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/10447318.2023.2265734","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2023.2265734","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:psasir.upm.edu.my:108924","is_oa":false,"landing_page_url":"http://psasir.upm.edu.my/id/eprint/108924/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196260","display_name":"Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I130343225","host_organization_name":"Universiti Putra Malaysia","host_organization_lineage":["https://openalex.org/I130343225"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W103428947","https://openalex.org/W1484524951","https://openalex.org/W1587451402","https://openalex.org/W1715165615","https://openalex.org/W1791587663","https://openalex.org/W1835007222","https://openalex.org/W1963988033","https://openalex.org/W1967055352","https://openalex.org/W1969910074","https://openalex.org/W1999683867","https://openalex.org/W2002136917","https://openalex.org/W2006852539","https://openalex.org/W2025631578","https://openalex.org/W2029483732","https://openalex.org/W2032600898","https://openalex.org/W2037846862","https://openalex.org/W2048123188","https://openalex.org/W2054673647","https://openalex.org/W2055851468","https://openalex.org/W2063414677","https://openalex.org/W2079382061","https://openalex.org/W2094025128","https://openalex.org/W2099078684","https://openalex.org/W2126840412","https://openalex.org/W2146601354","https://openalex.org/W2151694441","https://openalex.org/W2152735829","https://openalex.org/W2154374169","https://openalex.org/W2384867471","https://openalex.org/W2583373680","https://openalex.org/W2777902187","https://openalex.org/W2787797870","https://openalex.org/W2793499714","https://openalex.org/W2800244369","https://openalex.org/W2889473421","https://openalex.org/W2891938570","https://openalex.org/W2911581491","https://openalex.org/W2912709421","https://openalex.org/W2912861911","https://openalex.org/W2926698757","https://openalex.org/W2946288963","https://openalex.org/W2955710773","https://openalex.org/W2968887907","https://openalex.org/W2969447103","https://openalex.org/W2980656674","https://openalex.org/W2991102797","https://openalex.org/W3014912797","https://openalex.org/W3028078615","https://openalex.org/W3042750298","https://openalex.org/W3042889607","https://openalex.org/W3123880330","https://openalex.org/W3125676757","https://openalex.org/W3152518959","https://openalex.org/W3156183960","https://openalex.org/W3199887894","https://openalex.org/W3200271999","https://openalex.org/W3213192964","https://openalex.org/W3217224299","https://openalex.org/W4205387539","https://openalex.org/W4205656606","https://openalex.org/W4220999956","https://openalex.org/W4225597382","https://openalex.org/W4281255159","https://openalex.org/W4283326325","https://openalex.org/W4309551137","https://openalex.org/W4313592314","https://openalex.org/W4313889968"],"related_works":["https://openalex.org/W3029938882","https://openalex.org/W2565660988","https://openalex.org/W4378716112","https://openalex.org/W2927101929","https://openalex.org/W2150533732","https://openalex.org/W2794414466","https://openalex.org/W3013875684","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":{"How":[0],"human-computer":[1,56],"interaction":[2,57,81],"affects":[3],"customer":[4],"electronic":[5,14,95,113,122],"service":[6,28,96,108,118,123],"quality":[7],"satisfaction":[8],"is":[9],"an":[10],"important":[11],"issue":[12],"that":[13,55],"service-based":[15,114],"companies":[16,115],"need":[17],"to":[18,47,116],"consider.":[19],"This":[20,88],"paper":[21],"constructs":[22],"a":[23,39],"conceptual":[24],"model":[25],"based":[26],"on":[27],"dominant":[29],"logic":[30],"theory":[31,106],"and":[32,66,69,77,80,85,120],"task":[33,64,75,103],"technology":[34,67,78,83,86,104],"fit":[35,105],"theory.":[36],"It":[37,98],"conducts":[38],"questionnaire":[40],"survey":[41],"of":[42,94,102],"559":[43],"Taobao":[44],"platform":[45],"users":[46],"verify":[48],"the":[49,91,100],"proposed":[50],"hypothesis.":[51],"The":[52],"results":[53],"show":[54],"comprises":[58],"three":[59],"basic":[60],"factors":[61,72],"(technology":[62],"functionality,":[63,79],"routineness,":[65],"readiness)":[68],"two":[70],"core":[71],"(interaction":[73],"between":[74,82],"routineness":[76],"readiness":[84],"functionality).":[87],"research":[89],"enriches":[90],"theoretical":[92],"basis":[93],"quality.":[97,124],"promotes":[99],"development":[101],"in":[107],"science,":[109],"providing":[110],"guidance":[111],"for":[112],"improve":[117],"interfaces":[119],"enhance":[121]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3}],"updated_date":"2026-06-15T08:34:33.830935","created_date":"2025-10-10T00:00:00"}