{"id":"https://openalex.org/W4381380877","doi":"https://doi.org/10.1080/10447318.2023.2223954","title":"Continuous Error Timing in Automation: The Peak-End Effect on Human-Automation Trust","display_name":"Continuous Error Timing in Automation: The Peak-End Effect on Human-Automation Trust","publication_year":2023,"publication_date":"2023-06-20","ids":{"openalex":"https://openalex.org/W4381380877","doi":"https://doi.org/10.1080/10447318.2023.2223954"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2023.2223954","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2023.2223954","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016213527","display_name":"Kexin Wang","orcid":"https://orcid.org/0000-0003-2551-0923"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kexin Wang","raw_affiliation_strings":["Department of Psychology, Renmin University of China, Beijing, China","Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","Laboratory of Department of Psychology, Renmin University of China, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0003-2551-0923","affiliations":[{"raw_affiliation_string":"Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Laboratory of Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102965174","display_name":"Jianan L\u00fc","orcid":"https://orcid.org/0000-0002-6383-506X"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianan Lu","raw_affiliation_strings":["Department of Psychology, Renmin University of China, Beijing, China","Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","Laboratory of Department of Psychology, Renmin University of China, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Laboratory of Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075342077","display_name":"Shuyi Ruan","orcid":null},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shuyi Ruan","raw_affiliation_strings":["Department of Psychology, Renmin University of China, Beijing, China","Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","Laboratory of Department of Psychology, Renmin University of China, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Laboratory of Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000331794","display_name":"Yue Qi","orcid":"https://orcid.org/0000-0002-7546-0613"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yue Qi","raw_affiliation_strings":["Department of Psychology, Renmin University of China, Beijing, China","Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","Laboratory of Department of Psychology, Renmin University of China, Beijing, China"],"raw_orcid":"https://orcid.org/0000-0002-7546-0613","affiliations":[{"raw_affiliation_string":"Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Interdisciplinary Platform of Philosophy and Cognitive Science, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]},{"raw_affiliation_string":"Laboratory of Department of Psychology, Renmin University of China, Beijing, China","institution_ids":["https://openalex.org/I78988378"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5000331794"],"corresponding_institution_ids":["https://openalex.org/I78988378"],"apc_list":null,"apc_paid":null,"fwci":1.9458,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.85713265,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":98},"biblio":{"volume":"40","issue":"8","first_page":"1832","last_page":"1844"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11800","display_name":"User Authentication and Security Systems","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.8014941811561584},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.6915526390075684},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.6523755192756653},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6503380537033081},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6493766903877258},{"id":"https://openalex.org/keywords/human-error","display_name":"Human error","score":0.5759290456771851},{"id":"https://openalex.org/keywords/captcha","display_name":"CAPTCHA","score":0.513505756855011},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.4478439688682556},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.35245466232299805},{"id":"https://openalex.org/keywords/real-time-computing","display_name":"Real-time computing","score":0.3469748795032501},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.31403517723083496},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.21277034282684326},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14144903421401978},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.12929531931877136}],"concepts":[{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.8014941811561584},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6915526390075684},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.6523755192756653},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6503380537033081},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6493766903877258},{"id":"https://openalex.org/C169806903","wikidata":"https://www.wikidata.org/wiki/Q5937752","display_name":"Human error","level":2,"score":0.5759290456771851},{"id":"https://openalex.org/C163339463","wikidata":"https://www.wikidata.org/wiki/Q484598","display_name":"CAPTCHA","level":2,"score":0.513505756855011},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.4478439688682556},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.35245466232299805},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.3469748795032501},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.31403517723083496},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.21277034282684326},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14144903421401978},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.12929531931877136},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2023.2223954","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2023.2223954","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320322499","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W164520838","https://openalex.org/W1656932260","https://openalex.org/W1926851740","https://openalex.org/W1969094854","https://openalex.org/W1977387036","https://openalex.org/W1978271112","https://openalex.org/W1979004942","https://openalex.org/W1981258610","https://openalex.org/W1984361612","https://openalex.org/W1990047999","https://openalex.org/W1990229920","https://openalex.org/W2002692177","https://openalex.org/W2010158189","https://openalex.org/W2025400819","https://openalex.org/W2036697318","https://openalex.org/W2038007153","https://openalex.org/W2038169439","https://openalex.org/W2044140042","https://openalex.org/W2066113031","https://openalex.org/W2091455316","https://openalex.org/W2103984186","https://openalex.org/W2110171129","https://openalex.org/W2110474456","https://openalex.org/W2127333783","https://openalex.org/W2135907989","https://openalex.org/W2138572614","https://openalex.org/W2142135351","https://openalex.org/W2142610581","https://openalex.org/W2143074722","https://openalex.org/W2143372820","https://openalex.org/W2146565132","https://openalex.org/W2158810025","https://openalex.org/W2162408846","https://openalex.org/W2326589129","https://openalex.org/W2334765740","https://openalex.org/W2408444661","https://openalex.org/W2474655341","https://openalex.org/W2485527950","https://openalex.org/W2576949977","https://openalex.org/W2605262239","https://openalex.org/W2745381599","https://openalex.org/W2765262556","https://openalex.org/W2767131961","https://openalex.org/W2783042660","https://openalex.org/W2792019071","https://openalex.org/W2937496201","https://openalex.org/W2952331055","https://openalex.org/W2953658799","https://openalex.org/W2964979117","https://openalex.org/W2968357651","https://openalex.org/W2991524019","https://openalex.org/W3000005383","https://openalex.org/W3036069040","https://openalex.org/W3092479831","https://openalex.org/W3130493744","https://openalex.org/W3133909681","https://openalex.org/W3165767308","https://openalex.org/W3173265486","https://openalex.org/W3178736621","https://openalex.org/W3192507762","https://openalex.org/W3193537385","https://openalex.org/W4221027246","https://openalex.org/W4223911685","https://openalex.org/W4231598180","https://openalex.org/W4231751901","https://openalex.org/W4252040586","https://openalex.org/W4280490945","https://openalex.org/W4311887664"],"related_works":["https://openalex.org/W2064097623","https://openalex.org/W1966530388","https://openalex.org/W2566963304","https://openalex.org/W1975364925","https://openalex.org/W2111502540","https://openalex.org/W2028308373","https://openalex.org/W1502766620","https://openalex.org/W4366994647","https://openalex.org/W2770704788","https://openalex.org/W2073695023"],"abstract_inverted_index":{"This":[0,131],"study":[1,132],"developed":[2],"an":[3,19],"experimental":[4],"paradigm":[5],"(CAPTCHA":[6],"recognition":[7],"task)":[8],"with":[9,73,83,111],"high":[10],"ecological":[11],"validity":[12],"to":[13,37,98],"investigate":[14],"how":[15],"continuous":[16,32,63,84,94,101,159],"errors":[17,34,64,144,160],"in":[18,67,91,107],"automatic":[20],"system":[21,33,77,129,143],"and":[22,124,161],"the":[23,42,46,54,74,92,99,112,122,128,167],"timing":[24,44],"of":[25,41,53,127,170],"their":[26,152],"occurrence":[27],"affect":[28],"human-automation":[29,155],"trust.":[30],"The":[31],"were":[35],"manipulated":[36],"appear":[38],"at":[39],"either":[40],"four":[43],"conditions:":[45],"early":[47],"stage,":[48,50],"middle":[49],"late":[51,93,168],"stage":[52,169],"task,":[55],"or":[56],"not":[57],"showing.":[58],"Our":[59],"research":[60],"found":[61],"that":[62,105],"undermines":[65],"trust":[66,80,87,106,117,156],"automated":[68,108],"systems.":[69],"More":[70],"importantly,":[71],"even":[72],"same":[75],"average":[76],"reliability,":[78],"overall":[79],"decreases":[81],"significantly":[82,89],"errors.":[85],"Human-automation":[86],"is":[88,118],"lower":[90],"error":[95,102],"condition":[96],"compared":[97],"no":[100],"condition,":[103],"indicating":[104],"systems":[109],"accords":[110],"peak-end":[113],"rule.":[114],"Thus,":[115],"user":[116],"mainly":[119],"affected":[120],"by":[121,157],"peak":[123],"end":[125],"values":[126],"reliability.":[130],"provides":[133],"new":[134],"suggestions":[135],"for":[136],"a":[137],"trustworthy":[138],"artificial":[139],"intelligence":[140],"design.":[141],"Although":[142],"cannot":[145],"be":[146],"eliminated":[147],"thoroughly,":[148],"developers":[149],"can":[150],"minimize":[151],"impact":[153],"on":[154],"avoiding":[158],"preventing":[162],"them":[163],"from":[164],"occurring":[165],"during":[166],"interaction.":[171]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}