{"id":"https://openalex.org/W4303198942","doi":"https://doi.org/10.1080/10447318.2022.2124345","title":"\u201cI Am Here to Assist Your Tourism\u201d: Predicting Continuance Intention to Use AI-based Chatbots for Tourism. Does Gender Really Matter?","display_name":"\u201cI Am Here to Assist Your Tourism\u201d: Predicting Continuance Intention to Use AI-based Chatbots for Tourism. Does Gender Really Matter?","publication_year":2022,"publication_date":"2022-10-07","ids":{"openalex":"https://openalex.org/W4303198942","doi":"https://doi.org/10.1080/10447318.2022.2124345"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2022.2124345","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2022.2124345","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058365035","display_name":"Banghui Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Banghui Zhang","raw_affiliation_strings":["School of Marxism, Chongqing University, Chongqing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Marxism, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061803650","display_name":"Yonghan Zhu","orcid":"https://orcid.org/0000-0003-0589-339X"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yonghan Zhu","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"raw_orcid":"https://orcid.org/0000-0003-0589-339X","affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054487153","display_name":"Jie Deng","orcid":"https://orcid.org/0000-0001-9531-8908"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jie Deng","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101643453","display_name":"Wei\u2010Wei Zheng","orcid":"https://orcid.org/0000-0002-8140-3703"},"institutions":[{"id":"https://openalex.org/I183067930","display_name":"Shanghai Jiao Tong University","ror":"https://ror.org/0220qvk04","country_code":"CN","type":"education","lineage":["https://openalex.org/I183067930"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Weiwei Zheng","raw_affiliation_strings":["Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai, China","institution_ids":["https://openalex.org/I183067930"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100355839","display_name":"Yang Liu","orcid":"https://orcid.org/0000-0002-2738-9277"},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yang Liu","raw_affiliation_strings":["School of Public Policy and Administration, Chongqing University, Chongqing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Public Policy and Administration, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069783881","display_name":"Chunshun Wang","orcid":"https://orcid.org/0000-0003-2846-0079"},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chunshun Wang","raw_affiliation_strings":["School of Social Sciences, Tsinghua University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Social Sciences, Tsinghua University, Beijing, China","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003485216","display_name":"Rongcan Zeng","orcid":null},"institutions":[{"id":"https://openalex.org/I158842170","display_name":"Chongqing University","ror":"https://ror.org/023rhb549","country_code":"CN","type":"education","lineage":["https://openalex.org/I158842170"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rongcan Zeng","raw_affiliation_strings":["School of Marxism, Chongqing University, Chongqing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Marxism, Chongqing University, Chongqing, China","institution_ids":["https://openalex.org/I158842170"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5061803650"],"corresponding_institution_ids":["https://openalex.org/I158842170"],"apc_list":null,"apc_paid":null,"fwci":29.5352,"has_fulltext":false,"cited_by_count":104,"citation_normalized_percentile":{"value":0.9974792,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"39","issue":"9","first_page":"1887","last_page":"1903"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.8981610536575317},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7504186034202576},{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.6992291212081909},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6410684585571289},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.5996907353401184},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.5284906625747681},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4915190637111664},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.4771963059902191},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3463320732116699},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3083541691303253},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19192615151405334},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.13368913531303406},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.11533710360527039},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08655041456222534}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.8981610536575317},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7504186034202576},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.6992291212081909},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6410684585571289},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.5996907353401184},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.5284906625747681},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4915190637111664},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4771963059902191},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3463320732116699},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3083541691303253},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19192615151405334},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13368913531303406},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11533710360527039},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08655041456222534},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2022.2124345","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2022.2124345","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.4000000059604645}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":99,"referenced_works":["https://openalex.org/W82038529","https://openalex.org/W582628586","https://openalex.org/W1511558225","https://openalex.org/W1520714623","https://openalex.org/W1531029141","https://openalex.org/W1983374540","https://openalex.org/W1984658597","https://openalex.org/W1992193527","https://openalex.org/W1997045087","https://openalex.org/W2012299124","https://openalex.org/W2023248526","https://openalex.org/W2030006350","https://openalex.org/W2052631230","https://openalex.org/W2055615069","https://openalex.org/W2056034576","https://openalex.org/W2071431981","https://openalex.org/W2084235337","https://openalex.org/W2100379340","https://openalex.org/W2101422898","https://openalex.org/W2105334626","https://openalex.org/W2117086999","https://openalex.org/W2118816802","https://openalex.org/W2122912498","https://openalex.org/W2124148137","https://openalex.org/W2130801612","https://openalex.org/W2135870748","https://openalex.org/W2162739331","https://openalex.org/W2216298542","https://openalex.org/W2291766034","https://openalex.org/W2297874995","https://openalex.org/W2325462625","https://openalex.org/W2341516065","https://openalex.org/W2480630604","https://openalex.org/W2481668273","https://openalex.org/W2541008432","https://openalex.org/W2558287871","https://openalex.org/W2576961875","https://openalex.org/W2577043885","https://openalex.org/W2582397838","https://openalex.org/W2583806399","https://openalex.org/W2585764280","https://openalex.org/W2603920273","https://openalex.org/W2735582963","https://openalex.org/W2759262298","https://openalex.org/W2761189529","https://openalex.org/W2767608204","https://openalex.org/W2785581090","https://openalex.org/W2790767673","https://openalex.org/W2889156017","https://openalex.org/W2895347675","https://openalex.org/W2898598054","https://openalex.org/W2912797407","https://openalex.org/W2913916101","https://openalex.org/W2914340029","https://openalex.org/W2939710951","https://openalex.org/W2939803556","https://openalex.org/W2944374629","https://openalex.org/W2954689319","https://openalex.org/W2961553619","https://openalex.org/W2972324459","https://openalex.org/W2976475904","https://openalex.org/W2979632429","https://openalex.org/W2980894388","https://openalex.org/W2991833891","https://openalex.org/W2994929888","https://openalex.org/W3006256691","https://openalex.org/W3006615433","https://openalex.org/W3011417853","https://openalex.org/W3014627011","https://openalex.org/W3044483028","https://openalex.org/W3064053140","https://openalex.org/W3080671792","https://openalex.org/W3085789143","https://openalex.org/W3100581793","https://openalex.org/W3102649365","https://openalex.org/W3114221966","https://openalex.org/W3116106880","https://openalex.org/W3116171166","https://openalex.org/W3121262514","https://openalex.org/W3124991388","https://openalex.org/W3125976894","https://openalex.org/W3127388169","https://openalex.org/W3130063950","https://openalex.org/W3133079781","https://openalex.org/W3136923820","https://openalex.org/W3144406692","https://openalex.org/W3157200701","https://openalex.org/W3186393076","https://openalex.org/W3194816665","https://openalex.org/W3200005887","https://openalex.org/W3210312248","https://openalex.org/W3214788502","https://openalex.org/W4200380683","https://openalex.org/W4206417376","https://openalex.org/W4221070315","https://openalex.org/W4223469331","https://openalex.org/W4225663924","https://openalex.org/W4243667233","https://openalex.org/W4253721364"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W4240382467","https://openalex.org/W2014292795","https://openalex.org/W2355255691","https://openalex.org/W3179896381","https://openalex.org/W4220741233","https://openalex.org/W4200122881"],"abstract_inverted_index":{"AI-based":[0],"chatbot,":[1],"a":[2,19,98],"typical":[3],"product":[4],"of":[5,21,40,44,50,81,100,107],"human\u2013computer":[6],"interaction":[7],"(HCI),":[8],"is":[9,18],"widely":[10],"employed":[11],"by":[12],"tourism":[13],"service":[14],"providers.":[15],"However,":[16,116],"there":[17],"lack":[20],"research":[22,58],"on":[23,36,97],"the":[24,37,48,65,78,85,104,117,130],"determinants":[25,66,88],"that":[26,120],"explain":[27],"why":[28],"customers":[29],"continuously":[30],"use":[31,72],"chatbots":[32,73],"for":[33,74],"tourism.":[34,75],"Based":[35],"Unified":[38],"Theory":[39,49],"Adoption":[41],"and":[42,55,89,114,123,148],"Use":[43],"Technology":[45],"2":[46],"(UTAUT2),":[47],"Perceived":[51],"Risk":[52],"(TPR),":[53],"anthropomorphism,":[54,113],"personalization,":[56],"this":[57],"developed":[59],"an":[60],"integrated":[61],"model":[62],"to":[63,71,138],"investigate":[64],"behind":[67],"customers\u2019":[68],"continuance":[69,90],"intention":[70,91],"In":[76],"addition,":[77],"moderating":[79,131],"role":[80],"gender":[82],"differences":[83,136,145],"in":[84],"relationships":[86,142],"between":[87,146],"was":[92],"tested.":[93],"The":[94],"analysis":[95],"based":[96],"sample":[99],"613":[101],"users":[102],"highlighted":[103],"positive":[105],"effects":[106],"performance":[108],"expectancy,":[109],"social":[110],"influence,":[111],"habit,":[112],"personalization.":[115],"findings":[118],"showed":[119,143],"time":[121],"risk":[122,125],"privacy":[124],"have":[126],"negative":[127],"influences.":[128],"Although":[129],"test":[132],"did":[133],"find":[134],"two":[135],"due":[137],"gender,":[139],"many":[140],"other":[141],"no":[144],"male":[147],"female.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":23},{"year":2025,"cited_by_count":40},{"year":2024,"cited_by_count":34},{"year":2023,"cited_by_count":7}],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2025-10-10T00:00:00"}