{"id":"https://openalex.org/W4286214888","doi":"https://doi.org/10.1080/10447318.2022.2095479","title":"Impacts of User Expectation and Disconfirmation on Satisfaction and Behavior Intention: The Moderating Effect of Expectation Levels","display_name":"Impacts of User Expectation and Disconfirmation on Satisfaction and Behavior Intention: The Moderating Effect of Expectation Levels","publication_year":2022,"publication_date":"2022-07-19","ids":{"openalex":"https://openalex.org/W4286214888","doi":"https://doi.org/10.1080/10447318.2022.2095479"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2022.2095479","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2022.2095479","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100658019","display_name":"Xiaorui Wang","orcid":"https://orcid.org/0000-0001-9633-1418"},"institutions":[{"id":"https://openalex.org/I75390827","display_name":"Beijing University of Chemical Technology","ror":"https://ror.org/00df5yc52","country_code":"CN","type":"education","lineage":["https://openalex.org/I75390827"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaorui Wang","raw_affiliation_strings":["School of Economics and Management, Beijing University of Chemical Technology","School of Economics and Management, Beijing University of Chemical Technology, Beijing, P.R. China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Beijing University of Chemical Technology","institution_ids":["https://openalex.org/I75390827"]},{"raw_affiliation_string":"School of Economics and Management, Beijing University of Chemical Technology, Beijing, P.R. China","institution_ids":["https://openalex.org/I75390827"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5114043460","display_name":"Ronggang Zhou","orcid":null},"institutions":[{"id":"https://openalex.org/I82880672","display_name":"Beihang University","ror":"https://ror.org/00wk2mp56","country_code":"CN","type":"education","lineage":["https://openalex.org/I82880672"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Ronggang Zhou","raw_affiliation_strings":["Key Laboratory of Complex System Analysis, Management and Decision (Beihang University), Ministry of Education","School of Economics and Management, Beihang University","School of Economics and Management, Beihang University, Beijing, P.R. China"],"affiliations":[{"raw_affiliation_string":"Key Laboratory of Complex System Analysis, Management and Decision (Beihang University), Ministry of Education","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"School of Economics and Management, Beihang University","institution_ids":["https://openalex.org/I82880672"]},{"raw_affiliation_string":"School of Economics and Management, Beihang University, Beijing, P.R. China","institution_ids":["https://openalex.org/I82880672"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5114043460"],"corresponding_institution_ids":["https://openalex.org/I82880672"],"apc_list":null,"apc_paid":null,"fwci":9.2914,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.97270815,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"39","issue":"15","first_page":"3127","last_page":"3140"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.7265311479568481},{"id":"https://openalex.org/keywords/priming","display_name":"Priming (agriculture)","score":0.5919812321662903},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.48340097069740295},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4826577305793762},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.33083850145339966},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.10985395312309265},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10046324133872986}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7265311479568481},{"id":"https://openalex.org/C81444415","wikidata":"https://www.wikidata.org/wiki/Q7243535","display_name":"Priming (agriculture)","level":3,"score":0.5919812321662903},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.48340097069740295},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4826577305793762},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.33083850145339966},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.10985395312309265},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10046324133872986},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C100701293","wikidata":"https://www.wikidata.org/wiki/Q193838","display_name":"Germination","level":2,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2022.2095479","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2022.2095479","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.47999998927116394}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":87,"referenced_works":["https://openalex.org/W171034364","https://openalex.org/W191739304","https://openalex.org/W1517229207","https://openalex.org/W1557811160","https://openalex.org/W1557992034","https://openalex.org/W1562605754","https://openalex.org/W1605792282","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1973454790","https://openalex.org/W1978564988","https://openalex.org/W1978827190","https://openalex.org/W1979698978","https://openalex.org/W2004041310","https://openalex.org/W2024866897","https://openalex.org/W2025357364","https://openalex.org/W2035038536","https://openalex.org/W2035626379","https://openalex.org/W2036389121","https://openalex.org/W2039619242","https://openalex.org/W2043302296","https://openalex.org/W2056728765","https://openalex.org/W2061592058","https://openalex.org/W2062233320","https://openalex.org/W2062299969","https://openalex.org/W2063940830","https://openalex.org/W2076261537","https://openalex.org/W2079512457","https://openalex.org/W2085953960","https://openalex.org/W2089475791","https://openalex.org/W2094902472","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2109888714","https://openalex.org/W2110506823","https://openalex.org/W2110603020","https://openalex.org/W2122029294","https://openalex.org/W2129105917","https://openalex.org/W2129191571","https://openalex.org/W2135870748","https://openalex.org/W2151001722","https://openalex.org/W2152710862","https://openalex.org/W2152765804","https://openalex.org/W2158390034","https://openalex.org/W2164309533","https://openalex.org/W2165049547","https://openalex.org/W2166593067","https://openalex.org/W2168569455","https://openalex.org/W2247411482","https://openalex.org/W2287774334","https://openalex.org/W2324375526","https://openalex.org/W2473267578","https://openalex.org/W2505756943","https://openalex.org/W2541948260","https://openalex.org/W2574966229","https://openalex.org/W2796074766","https://openalex.org/W2902225836","https://openalex.org/W2965475622","https://openalex.org/W2980928138","https://openalex.org/W3006671097","https://openalex.org/W3093988779","https://openalex.org/W3110237658","https://openalex.org/W3121277531","https://openalex.org/W3122585423","https://openalex.org/W3125863232","https://openalex.org/W3135323015","https://openalex.org/W3147649233","https://openalex.org/W3160713429","https://openalex.org/W3165280651","https://openalex.org/W3172456238","https://openalex.org/W3193605404","https://openalex.org/W3193816836","https://openalex.org/W3194571596","https://openalex.org/W4200005433","https://openalex.org/W4205356061","https://openalex.org/W4206555422","https://openalex.org/W4206997274","https://openalex.org/W4212776284","https://openalex.org/W4242214031","https://openalex.org/W4243665249","https://openalex.org/W4247691486","https://openalex.org/W4249646082","https://openalex.org/W4251859756","https://openalex.org/W4285290775","https://openalex.org/W4292199645","https://openalex.org/W4299725134","https://openalex.org/W4401545442"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4391375266","https://openalex.org/W2068167342","https://openalex.org/W2091108294","https://openalex.org/W2931662336","https://openalex.org/W2077865380","https://openalex.org/W2765597752","https://openalex.org/W2134894512","https://openalex.org/W2083375246","https://openalex.org/W2010073985"],"abstract_inverted_index":{"Vast":[0],"existing":[1],"user":[2,114,132],"experience":[3],"(UX)":[4],"studies":[5,35],"have":[6,36],"considered":[7],"expectation":[8,96,115,121],"and":[9,15,21,30,63,97,106,120,134,146],"disconfirmation/confirmation":[10],"in":[11,70,85,130],"predicting":[12,131],"UX":[13,42,75,104,150],"satisfaction":[14,105,133],"behavioral":[16,107,135],"intention.":[17,108,136],"Moreover,":[18],"both":[19,144],"theoretical":[20,145],"empirical":[22],"findings":[23],"indicate":[24],"the":[25,38,53,60,86,93,98,140],"asymmetrical":[26,99],"effect":[27,39,100,129],"of":[28,40,46,95,101],"positive":[29],"negative":[31],"disconfirmation.":[32],"However,":[33],"few":[34],"compared":[37],"different":[41],"aspects":[43],"or":[44],"moderators":[45],"these":[47],"effects.":[48],"To":[49],"make":[50],"further":[51],"exploration,":[52],"current":[54,141],"article":[55,142],"proposes":[56],"hypotheses":[57,67],"based":[58],"on":[59,103],"expectation-confirmation":[61,64],"model":[62],"theory.":[65],"The":[66,89,109,137],"are":[68],"tested":[69],"two":[71],"mobile":[72],"e-banking":[73],"app":[74],"studies.":[76],"A":[77],"retrospective":[78],"questionnaire":[79],"was":[80,123],"used":[81],"to":[82,125],"collect":[83],"data":[84],"first":[87],"study.":[88,151],"analyzing":[90],"results":[91],"confirmed":[92],"impact":[94],"disconfirmation":[102],"second":[110],"experimental":[111],"study":[112],"manipulated":[113],"levels":[116],"by":[117],"information":[118],"priming,":[119],"level":[122],"found":[124],"show":[126],"a":[127],"moderating":[128],"conclusions":[138],"from":[139],"provide":[143],"practical":[147],"implications":[148],"for":[149]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2025-10-10T00:00:00"}
