{"id":"https://openalex.org/W4283661479","doi":"https://doi.org/10.1080/10447318.2022.2089813","title":"Adopting Voice Assistants in Online Shopping: Examining the Role of Social Presence, Performance Risk, and Machine Heuristic","display_name":"Adopting Voice Assistants in Online Shopping: Examining the Role of Social Presence, Performance Risk, and Machine Heuristic","publication_year":2022,"publication_date":"2022-06-27","ids":{"openalex":"https://openalex.org/W4283661479","doi":"https://doi.org/10.1080/10447318.2022.2089813"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2022.2089813","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2022.2089813","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005386343","display_name":"Sangwook Lee","orcid":"https://orcid.org/0000-0002-3052-6308"},"institutions":[{"id":"https://openalex.org/I130769515","display_name":"Pennsylvania State University","ror":"https://ror.org/04p491231","country_code":"US","type":"education","lineage":["https://openalex.org/I130769515"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Sangwook Lee","raw_affiliation_strings":["Bellisario College of Communication, Penn State University, State College, PA, USA"],"raw_orcid":"https://orcid.org/0000-0002-3052-6308","affiliations":[{"raw_affiliation_string":"Bellisario College of Communication, Penn State University, State College, PA, USA","institution_ids":["https://openalex.org/I130769515"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016521955","display_name":"Jeeyun Oh","orcid":"https://orcid.org/0000-0003-4729-1370"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jeeyun Oh","raw_affiliation_strings":["Stan Richards School of Advertising and Public Relations, University of Texas at Austin, Austin, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Stan Richards School of Advertising and Public Relations, University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085937005","display_name":"Won-Ki Moon","orcid":"https://orcid.org/0000-0003-4959-5343"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Won-Ki Moon","raw_affiliation_strings":["Stan Richards School of Advertising and Public Relations, University of Texas at Austin, Austin, TX, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Stan Richards School of Advertising and Public Relations, University of Texas at Austin, Austin, TX, USA","institution_ids":["https://openalex.org/I86519309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5005386343"],"corresponding_institution_ids":["https://openalex.org/I130769515"],"apc_list":null,"apc_paid":null,"fwci":6.1041,"has_fulltext":false,"cited_by_count":50,"citation_normalized_percentile":{"value":0.96796605,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"39","issue":"14","first_page":"2978","last_page":"2992"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interactivity","display_name":"Interactivity","score":0.9033077955245972},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.6081425547599792},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5811208486557007},{"id":"https://openalex.org/keywords/risk-perception","display_name":"Risk perception","score":0.5394057035446167},{"id":"https://openalex.org/keywords/heuristic","display_name":"Heuristic","score":0.5206122398376465},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48657190799713135},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4445961117744446},{"id":"https://openalex.org/keywords/external-variable","display_name":"External variable","score":0.4230020046234131},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3461546301841736},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.28498899936676025},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.22903552651405334},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.16355645656585693}],"concepts":[{"id":"https://openalex.org/C144430266","wikidata":"https://www.wikidata.org/wiki/Q839721","display_name":"Interactivity","level":2,"score":0.9033077955245972},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.6081425547599792},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5811208486557007},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.5394057035446167},{"id":"https://openalex.org/C173801870","wikidata":"https://www.wikidata.org/wiki/Q201413","display_name":"Heuristic","level":2,"score":0.5206122398376465},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48657190799713135},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4445961117744446},{"id":"https://openalex.org/C41661277","wikidata":"https://www.wikidata.org/wiki/Q3815058","display_name":"External variable","level":2,"score":0.4230020046234131},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3461546301841736},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.28498899936676025},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.22903552651405334},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16355645656585693},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2022.2089813","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2022.2089813","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W42250804","https://openalex.org/W626742029","https://openalex.org/W1492401865","https://openalex.org/W1563826891","https://openalex.org/W1632185727","https://openalex.org/W1637481019","https://openalex.org/W1708393801","https://openalex.org/W1741471588","https://openalex.org/W1791587663","https://openalex.org/W1849190772","https://openalex.org/W1968317209","https://openalex.org/W1983733512","https://openalex.org/W1984735274","https://openalex.org/W1991015565","https://openalex.org/W2014145152","https://openalex.org/W2025013988","https://openalex.org/W2026473865","https://openalex.org/W2042432542","https://openalex.org/W2067607668","https://openalex.org/W2071342046","https://openalex.org/W2075639275","https://openalex.org/W2080725372","https://openalex.org/W2086771214","https://openalex.org/W2094694112","https://openalex.org/W2100379340","https://openalex.org/W2101699735","https://openalex.org/W2113135891","https://openalex.org/W2114622107","https://openalex.org/W2121107665","https://openalex.org/W2137091751","https://openalex.org/W2148830499","https://openalex.org/W2150482479","https://openalex.org/W2153788509","https://openalex.org/W2156897926","https://openalex.org/W2158167082","https://openalex.org/W2162417293","https://openalex.org/W2162739331","https://openalex.org/W2316972015","https://openalex.org/W2320439095","https://openalex.org/W2346207770","https://openalex.org/W2522763680","https://openalex.org/W2552969746","https://openalex.org/W2559936574","https://openalex.org/W2564951977","https://openalex.org/W2571213079","https://openalex.org/W2607411894","https://openalex.org/W2620920482","https://openalex.org/W2894052871","https://openalex.org/W2897690397","https://openalex.org/W2911095486","https://openalex.org/W2914188784","https://openalex.org/W2942103387","https://openalex.org/W2942968409","https://openalex.org/W2951846435","https://openalex.org/W2972003717","https://openalex.org/W2982373096","https://openalex.org/W3005365983","https://openalex.org/W3006383147","https://openalex.org/W3010881566","https://openalex.org/W3015144378","https://openalex.org/W3024023824","https://openalex.org/W3041257994","https://openalex.org/W3043503443","https://openalex.org/W3144077957","https://openalex.org/W3157886871","https://openalex.org/W3201324985","https://openalex.org/W3209706424","https://openalex.org/W4206036760","https://openalex.org/W4253417689","https://openalex.org/W6766156037"],"related_works":["https://openalex.org/W2319020389","https://openalex.org/W2001821990","https://openalex.org/W2272707781","https://openalex.org/W2747851897","https://openalex.org/W2913431229","https://openalex.org/W2802946145","https://openalex.org/W2342954641","https://openalex.org/W2617152359","https://openalex.org/W2540421700","https://openalex.org/W4388654695"],"abstract_inverted_index":{"Although":[0],"voice":[1,4,151],"commerce":[2,144,152],"using":[3,85],"assistants":[5],"(VA)":[6],"in":[7,24,50,132],"shopping":[8],"is":[9,12],"burgeoning,":[10],"little":[11],"known":[13],"about":[14],"the":[15,18,33,40,62,67,80,123,135,156],"effect":[16,124],"of":[17,20,35,64,106,112,125,159],"manner":[19],"interaction":[21],"with":[22,66,101],"VAs":[23,48,65],"shopping.":[25,55],"To":[26],"fill":[27],"this":[28,30],"gap,":[29],"study":[31],"applied":[32],"concept":[34],"message":[36,126,160],"interactivity":[37,127,161],"by":[38,162],"investigating":[39],"key":[41],"factors":[42],"that":[43,95,150],"influence":[44],"intention":[45,136],"to":[46,61,137],"use":[47,138],"embedded":[49],"smart":[51],"speakers":[52],"for":[53,141],"online":[54,143],"Specifically,":[56],"we":[57],"analyzed":[58],"consumers\u2019":[59],"responses":[60],"adoption":[63],"mediating":[68],"variable,":[69,82],"such":[70],"as":[71,77,79],"social":[72,107,117],"presence":[73,118],"and":[74,109,119],"performance":[75,113,120],"risk":[76,121],"well":[78],"moderating":[81],"machine":[83,164],"heuristic":[84],"a":[86,139],"lab":[87],"experiment":[88],"(N":[89],"=":[90],"62).":[91],"Our":[92],"results":[93,147],"showed":[94],"individuals":[96],"who":[97],"experienced":[98],"contingent":[99],"conversations":[100],"Alexa":[102],"reported":[103],"greater":[104],"feelings":[105],"presence,":[108],"less":[110],"perceptions":[111],"risk.":[114],"Moreover,":[115],"these":[116],"mediated":[122],"on":[128],"perceived":[129],"usefulness,":[130],"which":[131],"turn,":[133],"predicted":[134],"VA":[140],"an":[142],"platform.":[145],"These":[146],"also":[148],"suggested":[149],"platforms":[153],"can":[154],"increase":[155],"positive":[157],"impact":[158],"amplifying":[163],"heuristic.":[165]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":13}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
