{"id":"https://openalex.org/W1973551023","doi":"https://doi.org/10.1080/10447318.2002.9669133","title":"Crafting the Compelling User Experience","display_name":"Crafting the Compelling User Experience","publication_year":2002,"publication_date":"2002-09-01","ids":{"openalex":"https://openalex.org/W1973551023","doi":"https://doi.org/10.1080/10447318.2002.9669133","mag":"1973551023"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2002.9669133","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2002.9669133","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080337145","display_name":"Didier Bardon","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Didier Bardon","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109924853","display_name":"Dick Berry","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dick Berry","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049089322","display_name":"Carolyn Bjerke","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Carolyn Bjerke","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5104357706","display_name":"Dave Roberts","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dave Roberts","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5080337145"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5561,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.65922975,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"14","issue":"3-4","first_page":"535","last_page":"558"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9830999970436096,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9660999774932861,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.5836105942726135},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5734645128250122},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.5496779084205627},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.5061275362968445},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.4985020160675049},{"id":"https://openalex.org/keywords/design-education","display_name":"Design education","score":0.4699065089225769},{"id":"https://openalex.org/keywords/conceptual-design","display_name":"Conceptual design","score":0.46507784724235535},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.46248728036880493},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.43144264817237854},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.37227898836135864},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3330687880516052},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.28931838274002075},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2753192186355591}],"concepts":[{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.5836105942726135},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5734645128250122},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.5496779084205627},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.5061275362968445},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.4985020160675049},{"id":"https://openalex.org/C144229578","wikidata":"https://www.wikidata.org/wiki/Q3467934","display_name":"Design education","level":2,"score":0.4699065089225769},{"id":"https://openalex.org/C120208923","wikidata":"https://www.wikidata.org/wiki/Q5158435","display_name":"Conceptual design","level":2,"score":0.46507784724235535},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.46248728036880493},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.43144264817237854},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.37227898836135864},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3330687880516052},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.28931838274002075},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2753192186355591},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2002.9669133","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318.2002.9669133","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6100000143051147,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2982321410","https://openalex.org/W95465806","https://openalex.org/W2392004567","https://openalex.org/W2046296964","https://openalex.org/W96612179","https://openalex.org/W2770234245","https://openalex.org/W2900332280","https://openalex.org/W3041268216","https://openalex.org/W2775636734","https://openalex.org/W654883417"],"abstract_inverted_index":{"This":[0,21],"article":[1,150,340],"provides":[2],"an":[3],"introduction":[4],"to":[5,30,51,56,61,71,77,83,88,111,154,180,203,294,307],"the":[6,15,45,63,67,72,75,78,85,89,104,115,120,128,133,161,169,188,205,240,263,271,281,319,343],"usage":[7],"of":[8,17,66,74,106,157,171,190,208,219,237,252,265,273,318],"software":[9,172,198,323],"engineering":[10,173],"approaches":[11,174,335],"and":[12,81,99,114,143,164,175,224,231,275,304,345],"tools":[13,176],"for":[14,25,316],"design":[16,33,65,76,87,117,130,241,309,346],"user":[18,215],"experience":[19,216,272],"(UE).":[20],"approach":[22,102,256,306],"was":[23],"developed":[24],"three":[26],"main":[27],"reasons:":[28],"(a)":[29],"provide":[31,52],"UE":[32,116,129,264,288,308],"teams":[34,139],"a":[35,54,93,141,155,165,213,234,249,254,300],"rigorous,":[36,302],"methodical,":[37],"encompassing":[38],"method":[39],"that":[40,95,126,185,247,299,322],"can":[41,258],"be":[42,181],"applied":[43,153],"throughout":[44],"entire":[46],"product":[47],"development":[48],"cycle;":[49],"(b)":[50],"designers":[53],"way":[55],"work":[57],"with":[58,233],"abstract":[59],"concepts":[60,110],"establish":[62],"conceptual":[64],"system":[68],"before":[69],"progressing":[70],"realization":[73],"appropriate":[79],"platform;":[80],"(c)":[82],"communicate":[84],"intended":[86],"implementation":[90],"team":[91,283],"in":[92,148,160,211,287,296,336],"manner":[94],"is":[96,103,124,202,310,314],"concise,":[97],"complete,":[98],"familiar.":[100],"The":[101,146],"application":[105,170],"Unified":[107],"Modeling":[108],"Language":[109],"describe":[112],"users":[113,220],"rather":[118],"than":[119],"technical":[121,134],"architecture.":[122],"It":[123,290],"believed":[125],"designing":[127,274],"separately":[131],"from":[132],"architecture":[135],"will":[136],"help":[137],"ensure":[138],"deliver":[140],"usable":[142],"delightful":[144],"UE.":[145],"methods":[147],"this":[149,285,339],"have":[151,177,186],"been":[152,178],"handful":[156],"real-world":[158],"projects":[159],"last":[162],"year":[163],"half.":[166],"Thus":[167],"far,":[168],"found":[179],"very":[182],"powerful":[183],"aids":[184],"enabled":[187],"creation":[189],"highly":[191],"useful":[192],"Web":[193],"experiences":[194],"as":[195,197],"well":[196,239],"applications.":[199],"Our":[200],"intent":[201],"address":[204],"full":[206,235],"gamut":[207],"issues":[209],"involved":[210],"creating":[212],"total":[214],"(UE)-from":[217],"discovery":[218,344],"needs":[221],"through":[222,248],"high-level":[223],"low-level":[225],"design,":[226],"ensuring":[227],"fidelity":[228],"during":[229],"development,":[230],"deployment,":[232],"assessment":[236],"how":[238],"meets":[242],"users'":[243],"needs.":[244],"We":[245,278],"believe":[246],"concerted":[250],"use":[251],"such":[253,328],"rigorous":[255],"we":[257,267,331],"greatly":[259],"improve":[260],"not":[261,280,311],"only":[262,282,312],"products":[266],"create,":[268],"but":[269],"also":[270],"developing":[276],"them.":[277],"are":[279,332],"taking":[284],"direction":[286],"design.":[289],"has":[291],"become":[292],"clear":[293],"many":[295,317],"our":[297,334],"field":[298],"more":[301],"thorough,":[303],"accurate":[305],"possible-it":[313],"necessary,":[315],"same":[320],"reasons":[321],"engineers":[324],"long":[325],"ago":[326],"embraced":[327],"practices.":[329],"As":[330],"evolving":[333],"other":[337],"phases,":[338],"focuses":[341],"on":[342],"phase":[347],"activities.":[348]},"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}