{"id":"https://openalex.org/W4225150472","doi":"https://doi.org/10.1080/0960085x.2022.2057363","title":"Towards a model of social commerce: improving the effectiveness of e-commerce through leveraging social media tools based on consumers\u2019 dual roles","display_name":"Towards a model of social commerce: improving the effectiveness of e-commerce through leveraging social media tools based on consumers\u2019 dual roles","publication_year":2022,"publication_date":"2022-04-27","ids":{"openalex":"https://openalex.org/W4225150472","doi":"https://doi.org/10.1080/0960085x.2022.2057363"},"language":"en","primary_location":{"id":"doi:10.1080/0960085x.2022.2057363","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0960085x.2022.2057363","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://figshare.com/articles/journal_contribution/Towards_a_model_of_social_commerce_improving_the_effectiveness_of_e-commerce_through_leveraging_social_media_tools_based_on_consumers_dual_roles/24161156","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101425767","display_name":"Xiaolin Lin","orcid":"https://orcid.org/0000-0001-8556-3889"},"institutions":[{"id":"https://openalex.org/I43522216","display_name":"California State University, Sacramento","ror":"https://ror.org/03e26wv14","country_code":"US","type":"education","lineage":["https://openalex.org/I43522216"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xiaolin Lin","raw_affiliation_strings":["Department of Information Systems and Business Analytics, College of Business, California State University, Sacramento, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems and Business Analytics, College of Business, California State University, Sacramento, CA, USA","institution_ids":["https://openalex.org/I43522216"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017673135","display_name":"Xuequn Wang","orcid":"https://orcid.org/0000-0002-1557-8265"},"institutions":[{"id":"https://openalex.org/I12079687","display_name":"Edith Cowan University","ror":"https://ror.org/05jhnwe22","country_code":"AU","type":"education","lineage":["https://openalex.org/I12079687"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Xuequn Wang","raw_affiliation_strings":["School of Business and Law, Edith Cowan University, Joondalup, Western Australia Australia"],"raw_orcid":"https://orcid.org/0000-0002-1557-8265","affiliations":[{"raw_affiliation_string":"School of Business and Law, Edith Cowan University, Joondalup, Western Australia Australia","institution_ids":["https://openalex.org/I12079687"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5017673135"],"corresponding_institution_ids":["https://openalex.org/I12079687"],"apc_list":null,"apc_paid":null,"fwci":19.7219,"has_fulltext":false,"cited_by_count":59,"citation_normalized_percentile":{"value":0.99411553,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"32","issue":"5","first_page":"782","last_page":"799"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.8014248609542847},{"id":"https://openalex.org/keywords/dual","display_name":"Dual (grammatical number)","score":0.7322421073913574},{"id":"https://openalex.org/keywords/social-commerce","display_name":"Social commerce","score":0.713737428188324},{"id":"https://openalex.org/keywords/soft-systems-methodology","display_name":"Soft systems methodology","score":0.563471794128418},{"id":"https://openalex.org/keywords/strategic-information-system","display_name":"Strategic information system","score":0.5501551628112793},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.5382835865020752},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5190151929855347},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5008466243743896},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.49114128947257996},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.38099464774131775},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.334155797958374},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.33250004053115845},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3121103048324585},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.24033746123313904},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12120729684829712}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.8014248609542847},{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.7322421073913574},{"id":"https://openalex.org/C2987325470","wikidata":"https://www.wikidata.org/wiki/Q327627","display_name":"Social commerce","level":3,"score":0.713737428188324},{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.563471794128418},{"id":"https://openalex.org/C65986115","wikidata":"https://www.wikidata.org/wiki/Q1135904","display_name":"Strategic information system","level":4,"score":0.5501551628112793},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.5382835865020752},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5190151929855347},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5008466243743896},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.49114128947257996},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38099464774131775},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.334155797958374},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.33250004053115845},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3121103048324585},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24033746123313904},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12120729684829712},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1080/0960085x.2022.2057363","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0960085x.2022.2057363","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:ro.ecu.edu.au:ecuworks2022-2026-1649","is_oa":false,"landing_page_url":"https://ro.ecu.edu.au/ecuworks2022-2026/649","pdf_url":null,"source":{"id":"https://openalex.org/S4306401966","display_name":"Edith Cowan University Research Online (Edith Cowan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I12079687","host_organization_name":"Edith Cowan University","host_organization_lineage":["https://openalex.org/I12079687"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Research outputs 2022 to 2026","raw_type":"text"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:32:y:2023:i:5:p:782-799","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0960085X.2022.2057363","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:figshare.com:article/24161156","is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Towards_a_model_of_social_commerce_improving_the_effectiveness_of_e-commerce_through_leveraging_social_media_tools_based_on_consumers_dual_roles/24161156","pdf_url":null,"source":{"id":"https://openalex.org/S4306402621","display_name":"INDIGO (University of Illinois at Chicago)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I39422238","host_organization_name":"University of Illinois Chicago","host_organization_lineage":["https://openalex.org/I39422238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},{"id":"doi:10.6084/m9.figshare.24161156.v1","is_oa":true,"landing_page_url":"https://doi.org/10.6084/m9.figshare.24161156.v1","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/24161156","is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Towards_a_model_of_social_commerce_improving_the_effectiveness_of_e-commerce_through_leveraging_social_media_tools_based_on_consumers_dual_roles/24161156","pdf_url":null,"source":{"id":"https://openalex.org/S4306402621","display_name":"INDIGO (University of Illinois at Chicago)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I39422238","host_organization_name":"University of Illinois Chicago","host_organization_lineage":["https://openalex.org/I39422238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.4300000071525574}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320989","display_name":"Murdoch University","ror":"https://ror.org/00r4sry34"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":90,"referenced_works":["https://openalex.org/W597215105","https://openalex.org/W1496783311","https://openalex.org/W1534941172","https://openalex.org/W1601542429","https://openalex.org/W1615876832","https://openalex.org/W1791587663","https://openalex.org/W1823651326","https://openalex.org/W1902439135","https://openalex.org/W1977821585","https://openalex.org/W1990244224","https://openalex.org/W1993525950","https://openalex.org/W2014134373","https://openalex.org/W2015226178","https://openalex.org/W2017222387","https://openalex.org/W2017356504","https://openalex.org/W2019898328","https://openalex.org/W2026963539","https://openalex.org/W2028709320","https://openalex.org/W2028885942","https://openalex.org/W2028992555","https://openalex.org/W2034067178","https://openalex.org/W2036389121","https://openalex.org/W2047647251","https://openalex.org/W2059654094","https://openalex.org/W2063825102","https://openalex.org/W2066914810","https://openalex.org/W2072086481","https://openalex.org/W2075653046","https://openalex.org/W2084243060","https://openalex.org/W2084389751","https://openalex.org/W2096472197","https://openalex.org/W2098685541","https://openalex.org/W2101369668","https://openalex.org/W2105512501","https://openalex.org/W2106096361","https://openalex.org/W2110380947","https://openalex.org/W2110506823","https://openalex.org/W2110859446","https://openalex.org/W2111995023","https://openalex.org/W2115981184","https://openalex.org/W2117260320","https://openalex.org/W2119681300","https://openalex.org/W2126977778","https://openalex.org/W2130015802","https://openalex.org/W2131600638","https://openalex.org/W2135870748","https://openalex.org/W2138794141","https://openalex.org/W2140294498","https://openalex.org/W2141147872","https://openalex.org/W2153584768","https://openalex.org/W2155791402","https://openalex.org/W2163528872","https://openalex.org/W2167553627","https://openalex.org/W2254875328","https://openalex.org/W2273638694","https://openalex.org/W2305637005","https://openalex.org/W2327697325","https://openalex.org/W2339364093","https://openalex.org/W2340809291","https://openalex.org/W2496218836","https://openalex.org/W2515121546","https://openalex.org/W2520187617","https://openalex.org/W2526717647","https://openalex.org/W2551380182","https://openalex.org/W2598042346","https://openalex.org/W2607111426","https://openalex.org/W2809295946","https://openalex.org/W2810584117","https://openalex.org/W2907669204","https://openalex.org/W2943099037","https://openalex.org/W2961505068","https://openalex.org/W3004613355","https://openalex.org/W3012321121","https://openalex.org/W3022690123","https://openalex.org/W3023969463","https://openalex.org/W3034948939","https://openalex.org/W3036131785","https://openalex.org/W3120853043","https://openalex.org/W3121264814","https://openalex.org/W3121863214","https://openalex.org/W3122724846","https://openalex.org/W3123281112","https://openalex.org/W3125774461","https://openalex.org/W3125976894","https://openalex.org/W3129197067","https://openalex.org/W3137392224","https://openalex.org/W3173039194","https://openalex.org/W4242626507","https://openalex.org/W4242883546","https://openalex.org/W4251859756"],"related_works":["https://openalex.org/W2003325800","https://openalex.org/W2028302819","https://openalex.org/W4232845001","https://openalex.org/W3139865560","https://openalex.org/W2016384743","https://openalex.org/W4238456722","https://openalex.org/W2268844514","https://openalex.org/W1998751061","https://openalex.org/W2235193097","https://openalex.org/W115484909"],"abstract_inverted_index":{"Social":[0],"media":[1,61],"has":[2],"been":[3],"integrated":[4],"into":[5],"traditional":[6],"e-commerce,":[7],"creating":[8],"an":[9,26],"innovative":[10],"technology-based":[11],"approach":[12,31],"to":[13,24],"changing":[14,33],"business":[15],"practice":[16],"and":[17,36,43,47,73,92,106,117,119,137,167,182],"service,":[18],"yet":[19],"few":[20],"researchers":[21],"have":[22,109,177],"attempted":[23],"provide":[25],"understanding":[27],"of":[28,83,98],"how":[29,59],"this":[30],"is":[32,62],"consumer":[34,78],"decision-making":[35],"purchase":[37,133],"behaviours.":[38],"Combining":[39],"the":[40,44,143,164,172],"expectation-confirmation":[41,45],"theory":[42],"model":[46,54,81],"information":[48,115,123,161,169],"systems":[49],"continuance,":[50],"we":[51,100],"propose":[52],"a":[53,68,77],"for":[55,180],"social":[56,60,86,89,113,121,138,158],"commerce,":[57],"illustrating":[58],"utilised":[63],"in":[64,142,157,163,171],"online":[65],"shopping":[66],"as":[67,160,168],"three-fold":[69],"process":[70],"(pre-purchase,":[71],"purchase,":[72],"post-purchase":[74,144,173],"stages)":[75],"from":[76],"perspective.":[79],"The":[80],"consists":[82],"three":[84],"phases:":[85],"commerce":[87,90,114,122,139],"motivation,":[88],"adoption,":[91],"e-commerce":[93],"effectiveness.":[94],"Using":[95],"two":[96],"rounds":[97],"surveys,":[99],"find":[101],"that":[102,151],"(1)":[103],"autonomous":[104],"motivation":[105,108],"controlled":[107],"positive":[110],"effects":[111],"on":[112],"seeking":[116,124],"sharing,":[118],"(2)":[120],"formulates":[125],"consumers\u2019":[126],"pre-purchase":[127,165],"decisions,":[128],"thus":[129],"affecting":[130],"their":[131],"actual":[132],"outcomes,":[134],"repurchase":[135],"intentions,":[136],"information-sharing":[140],"intentions":[141],"stage.":[145,174],"In":[146],"addition,":[147],"our":[148],"study":[149],"indicates":[150],"consumers":[152],"may":[153],"play":[154],"dual":[155],"roles":[156],"commerce:":[159],"seekers":[162],"stage":[166],"providers":[170],"Our":[175],"findings":[176],"important":[178],"implications":[179],"literature":[181],"practice.":[183]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":25},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":2}],"updated_date":"2026-07-19T07:52:34.831488","created_date":"2025-10-10T00:00:00"}