{"id":"https://openalex.org/W3202695821","doi":"https://doi.org/10.1080/0960085x.2021.1978339","title":"Leapfrogging Healthcare Service Quality in Sub-Saharan Africa: The Utility-Trust Rationale of Mobile Payment Platforms","display_name":"Leapfrogging Healthcare Service Quality in Sub-Saharan Africa: The Utility-Trust Rationale of Mobile Payment Platforms","publication_year":2021,"publication_date":"2021-09-22","ids":{"openalex":"https://openalex.org/W3202695821","doi":"https://doi.org/10.1080/0960085x.2021.1978339","mag":"3202695821"},"language":"en","primary_location":{"id":"doi:10.1080/0960085x.2021.1978339","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0960085x.2021.1978339","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070035246","display_name":"Joseph K. Nwankpa","orcid":"https://orcid.org/0000-0001-5711-8411"},"institutions":[{"id":"https://openalex.org/I83328450","display_name":"Miami University","ror":"https://ror.org/05nbqxr67","country_code":"US","type":"education","lineage":["https://openalex.org/I83328450"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Joseph K. Nwankpa","raw_affiliation_strings":["Department of Information Systems and Analytics, Farmer School of Business, Miami University, Oxford, Ohio, USA"],"raw_orcid":"https://orcid.org/0000-0001-5711-8411","affiliations":[{"raw_affiliation_string":"Department of Information Systems and Analytics, Farmer School of Business, Miami University, Oxford, Ohio, USA","institution_ids":["https://openalex.org/I83328450"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030256217","display_name":"Pratim Datta","orcid":"https://orcid.org/0000-0001-7371-4627"},"institutions":[{"id":"https://openalex.org/I149910238","display_name":"Kent State University","ror":"https://ror.org/049pfb863","country_code":"US","type":"education","lineage":["https://openalex.org/I149910238"]},{"id":"https://openalex.org/I24027795","display_name":"University of Johannesburg","ror":"https://ror.org/04z6c2n17","country_code":"ZA","type":"education","lineage":["https://openalex.org/I24027795"]}],"countries":["US","ZA"],"is_corresponding":false,"raw_author_name":"Pratim Datta","raw_affiliation_strings":["Department of Management and Information Systems, Kent State University, Kent, Ohio, USA and University of Johannesburg, Johannesburg, South Africa"],"raw_orcid":"https://orcid.org/0000-0001-7371-4627","affiliations":[{"raw_affiliation_string":"Department of Management and Information Systems, Kent State University, Kent, Ohio, USA and University of Johannesburg, Johannesburg, South Africa","institution_ids":["https://openalex.org/I149910238","https://openalex.org/I24027795"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5070035246"],"corresponding_institution_ids":["https://openalex.org/I83328450"],"apc_list":null,"apc_paid":null,"fwci":6.6083,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.96430109,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"31","issue":"1","first_page":"40","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9692000150680542,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-payment","display_name":"Mobile payment","score":0.749337911605835},{"id":"https://openalex.org/keywords/leapfrogging","display_name":"Leapfrogging","score":0.6898684501647949},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6186314821243286},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5149686932563782},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.48674821853637695},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.47181713581085205},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4385938048362732},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4319627583026886},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4284001290798187},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4135698974132538},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.369678795337677},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.20327132940292358},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.18331307172775269},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.17740550637245178},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.17445820569992065}],"concepts":[{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.749337911605835},{"id":"https://openalex.org/C2779816654","wikidata":"https://www.wikidata.org/wiki/Q493754","display_name":"Leapfrogging","level":2,"score":0.6898684501647949},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6186314821243286},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5149686932563782},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.48674821853637695},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.47181713581085205},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4385938048362732},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4319627583026886},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4284001290798187},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4135698974132538},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.369678795337677},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.20327132940292358},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.18331307172775269},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.17740550637245178},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17445820569992065},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0960085x.2021.1978339","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0960085x.2021.1978339","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:31:y:2022:i:1:p:40-57","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0960085X.2021.1978339","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.47999998927116394,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W415541256","https://openalex.org/W1561570831","https://openalex.org/W1587653675","https://openalex.org/W1603445188","https://openalex.org/W1807667952","https://openalex.org/W1854663754","https://openalex.org/W1970811284","https://openalex.org/W1971440513","https://openalex.org/W1974689173","https://openalex.org/W1979422830","https://openalex.org/W1982413537","https://openalex.org/W1984044578","https://openalex.org/W1990502098","https://openalex.org/W1991691225","https://openalex.org/W2037086452","https://openalex.org/W2037881738","https://openalex.org/W2038227700","https://openalex.org/W2038702827","https://openalex.org/W2046400763","https://openalex.org/W2051882866","https://openalex.org/W2056183152","https://openalex.org/W2056418818","https://openalex.org/W2066704625","https://openalex.org/W2067625200","https://openalex.org/W2070739968","https://openalex.org/W2082801477","https://openalex.org/W2088397756","https://openalex.org/W2089158764","https://openalex.org/W2098685541","https://openalex.org/W2106096361","https://openalex.org/W2106761403","https://openalex.org/W2112976112","https://openalex.org/W2122912498","https://openalex.org/W2131568786","https://openalex.org/W2131896026","https://openalex.org/W2131994649","https://openalex.org/W2135798286","https://openalex.org/W2147329528","https://openalex.org/W2151278753","https://openalex.org/W2151845630","https://openalex.org/W2164442204","https://openalex.org/W2175227141","https://openalex.org/W2178160162","https://openalex.org/W2257461403","https://openalex.org/W2264569405","https://openalex.org/W2294561971","https://openalex.org/W2299018452","https://openalex.org/W2555816110","https://openalex.org/W2583763071","https://openalex.org/W2604039964","https://openalex.org/W2612615008","https://openalex.org/W2613879460","https://openalex.org/W2771559690","https://openalex.org/W2782963703","https://openalex.org/W2800516832","https://openalex.org/W2896049907","https://openalex.org/W2900870157","https://openalex.org/W2904964178","https://openalex.org/W2911604318","https://openalex.org/W2914439198","https://openalex.org/W2936776369","https://openalex.org/W2948977576","https://openalex.org/W2975232500","https://openalex.org/W2988633782","https://openalex.org/W2996911944","https://openalex.org/W3010167844","https://openalex.org/W3106494064","https://openalex.org/W3126055879","https://openalex.org/W4234182629","https://openalex.org/W4235678817","https://openalex.org/W4236625609","https://openalex.org/W4253262538","https://openalex.org/W4292811746","https://openalex.org/W4299935696"],"related_works":["https://openalex.org/W2074171414","https://openalex.org/W2380068547","https://openalex.org/W2011873614","https://openalex.org/W2134349171","https://openalex.org/W2129556328","https://openalex.org/W2460886959","https://openalex.org/W2756869663","https://openalex.org/W3168144349","https://openalex.org/W3135383744","https://openalex.org/W2607924295"],"abstract_inverted_index":{"Can":[0],"mobile":[1,32,87,98,120],"payment":[2,88,99,121],"platforms":[3,35,100,179],"(MPPs)":[4],"elevate":[5],"Sub-Saharan":[6,81],"Africa\u2019s":[7],"(SSA)":[8],"healthcare":[9,41,102],"service":[10,103],"quality":[11,104],"(HSQ)?":[12],"In":[13],"a":[14,26,77,138,152],"region":[15],"home":[16],"to":[17,67,72,118,163,172],"more":[18,50],"than":[19,51],"one":[20],"billion":[21],"people":[22],"yet":[23],"beset":[24],"by":[25],"paucity":[27],"of":[28,53,94,140,148,155,176,199],"services":[29,75],"and":[30,34,43,69,96,109,129,159,170,194],"infrastructure,":[31],"devices":[33],"are":[36],"rapidly":[37],"gaining":[38],"ground.":[39],"Rising":[40],"needs":[42],"costs":[44],"along":[45],"with":[46],"the":[47,144,173,188,191,196],"fact":[48],"that":[49,65],"60%":[52],"SSA":[54],"lives":[55],"in":[56,180],"areas":[57],"nearly":[58],"1.5":[59],"miles":[60],"away":[61],"from":[62,143],"paved":[63],"roads":[64],"lead":[66],"hospitals":[68,82],"banks,":[70],"accessibility":[71],"traditional":[73],"financial":[74],"remains":[76],"serious":[78],"concern.":[79],"As":[80],"increase":[83],"billing":[84],"access":[85],"via":[86],"platforms,":[89],"there":[90],"is":[91,134],"little":[92],"understanding":[93],"whether":[95],"how":[97,177],"influence":[101,184],"(HSQ).Drawing":[105],"upon":[106],"economic":[107],"utility":[108],"trust":[110],"perspectives,":[111],"this":[112],"study":[113],"develops":[114],"an":[115],"integrative":[116],"model":[117,133],"examine":[119],"platform":[122],"utility\u2019s":[123],"impact":[124],"on":[125],"patient":[126],"trust,":[127,158],"commitment,":[128],"HSQ":[130,164],"perceptions.":[131],"The":[132],"empirically":[135],"tested":[136],"using":[137],"survey":[139],"527":[141],"patients":[142],"West":[145],"African":[146],"country":[147],"Nigeria.":[149],"Results":[150],"reveal":[151],"distinct":[153],"amalgam":[154],"MPP":[156],"utility,":[157],"commitment":[160],"as":[161],"antecedents":[162],"perceptions,":[165],"thus":[166],"generating":[167],"important":[168,197],"insights":[169],"contributing":[171],"ongoing":[174],"inquiry":[175],"digital":[178],"developing":[181],"countries":[182],"can":[183],"socio-economic":[185],"development.":[186],"Overall,":[187],"results":[189],"support":[190],"study\u2019s":[192],"hypotheses":[193],"underscore":[195],"role":[198],"MPPs.":[200]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}