{"id":"https://openalex.org/W2999020507","doi":"https://doi.org/10.1080/0960085x.2019.1708821","title":"IT value creation in public sector: how IT-enabled capabilities mitigate tradeoffs in public organisations","display_name":"IT value creation in public sector: how IT-enabled capabilities mitigate tradeoffs in public organisations","publication_year":2020,"publication_date":"2020-01-02","ids":{"openalex":"https://openalex.org/W2999020507","doi":"https://doi.org/10.1080/0960085x.2019.1708821","mag":"2999020507"},"language":"en","primary_location":{"id":"doi:10.1080/0960085x.2019.1708821","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0960085x.2019.1708821","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035866275","display_name":"Jie Mein Goh","orcid":"https://orcid.org/0000-0002-3067-0916"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]},{"id":"https://openalex.org/I125068653","display_name":"IE University","ror":"https://ror.org/02jjdwm75","country_code":"ES","type":"education","lineage":["https://openalex.org/I125068653"]}],"countries":["CA","ES"],"is_corresponding":true,"raw_author_name":"Jie Mein Goh","raw_affiliation_strings":["Beedie School of Business, Simon Fraser University, Burnaby, British Columbia, Canada","Information Systems and Technology, IE Business School, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Beedie School of Business, Simon Fraser University, Burnaby, British Columbia, Canada","institution_ids":["https://openalex.org/I18014758"]},{"raw_affiliation_string":"Information Systems and Technology, IE Business School, Madrid, Spain","institution_ids":["https://openalex.org/I125068653"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031870222","display_name":"\u00c1lvaro Arenas","orcid":"https://orcid.org/0000-0003-1183-1283"},"institutions":[{"id":"https://openalex.org/I125068653","display_name":"IE University","ror":"https://ror.org/02jjdwm75","country_code":"ES","type":"education","lineage":["https://openalex.org/I125068653"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Alvaro E. Arenas","raw_affiliation_strings":["IE Business School, Information Systems and Technology, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"IE Business School, Information Systems and Technology, Madrid, Spain","institution_ids":["https://openalex.org/I125068653"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5035866275"],"corresponding_institution_ids":["https://openalex.org/I125068653","https://openalex.org/I18014758"],"apc_list":null,"apc_paid":null,"fwci":35.4188,"has_fulltext":false,"cited_by_count":77,"citation_normalized_percentile":{"value":0.9966145,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"29","issue":"1","first_page":"25","last_page":"43"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.6288043856620789},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.5928643345832825},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5867869257926941},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5589087009429932},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.544242262840271},{"id":"https://openalex.org/keywords/public-value","display_name":"Public value","score":0.5359485745429993},{"id":"https://openalex.org/keywords/salient","display_name":"Salient","score":0.5173541903495789},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.447539746761322},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.4052864611148834},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.28850704431533813},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15317681431770325},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.14774611592292786}],"concepts":[{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.6288043856620789},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.5928643345832825},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5867869257926941},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5589087009429932},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.544242262840271},{"id":"https://openalex.org/C2779498785","wikidata":"https://www.wikidata.org/wiki/Q4330222","display_name":"Public value","level":2,"score":0.5359485745429993},{"id":"https://openalex.org/C2780719617","wikidata":"https://www.wikidata.org/wiki/Q1030752","display_name":"Salient","level":2,"score":0.5173541903495789},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.447539746761322},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4052864611148834},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.28850704431533813},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15317681431770325},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14774611592292786},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0960085x.2019.1708821","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0960085x.2019.1708821","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:29:y:2020:i:1:p:25-43","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0960085X.2019.1708821","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W6442528","https://openalex.org/W141781588","https://openalex.org/W168296325","https://openalex.org/W584234437","https://openalex.org/W1487531252","https://openalex.org/W1526442274","https://openalex.org/W1563941520","https://openalex.org/W1590165779","https://openalex.org/W1951008065","https://openalex.org/W1965130353","https://openalex.org/W1966852618","https://openalex.org/W1970562099","https://openalex.org/W1971946568","https://openalex.org/W1973318019","https://openalex.org/W1978343804","https://openalex.org/W1982336922","https://openalex.org/W1984173596","https://openalex.org/W1987160049","https://openalex.org/W1987722700","https://openalex.org/W1991125964","https://openalex.org/W1992050010","https://openalex.org/W2001141960","https://openalex.org/W2004246085","https://openalex.org/W2005567405","https://openalex.org/W2011634442","https://openalex.org/W2023670918","https://openalex.org/W2026843272","https://openalex.org/W2046047674","https://openalex.org/W2047025305","https://openalex.org/W2054523785","https://openalex.org/W2059813301","https://openalex.org/W2074423445","https://openalex.org/W2075521838","https://openalex.org/W2086880710","https://openalex.org/W2091963440","https://openalex.org/W2098106592","https://openalex.org/W2100212401","https://openalex.org/W2100235325","https://openalex.org/W2101169867","https://openalex.org/W2108469387","https://openalex.org/W2122593986","https://openalex.org/W2137189865","https://openalex.org/W2151020819","https://openalex.org/W2156368517","https://openalex.org/W2194414350","https://openalex.org/W2224715182","https://openalex.org/W2464417241","https://openalex.org/W2499809294","https://openalex.org/W2591567984","https://openalex.org/W2760560649","https://openalex.org/W2768937240","https://openalex.org/W2769926083","https://openalex.org/W2801749856","https://openalex.org/W2977539722","https://openalex.org/W2992906105","https://openalex.org/W3000587245","https://openalex.org/W3125529237","https://openalex.org/W3143057269","https://openalex.org/W3143821997","https://openalex.org/W3154447052","https://openalex.org/W4206634639","https://openalex.org/W4246399393","https://openalex.org/W4251350298","https://openalex.org/W4380854330"],"related_works":["https://openalex.org/W2329500892","https://openalex.org/W28991112","https://openalex.org/W2370726991","https://openalex.org/W2806210168","https://openalex.org/W2124626153","https://openalex.org/W3046735411","https://openalex.org/W2053438961","https://openalex.org/W4297565228","https://openalex.org/W2610994310","https://openalex.org/W3001553583"],"abstract_inverted_index":{"Governments":[0],"today":[1],"are":[2],"striving":[3],"to":[4,46,52,54,65,117,125,155,182,194],"improve":[5],"services":[6],"in":[7,50,88,107,136,191],"the":[8,35,60,78,94,104,147,157,183],"public":[9,89,105,109,134,153,192,196],"sector":[10],"through":[11],"digital":[12],"transformation":[13,56,62],"programs":[14],"but":[15],"face":[16],"tremendous":[17],"pressures":[18],"from":[19,133,141,160],"multiple":[20],"fronts":[21],"(economy,":[22],"national":[23],"security,":[24],"healthcare,":[25],"education,":[26],"etc.).":[27],"Even":[28],"when":[29],"worldwide":[30],"enterprise":[31],"IT":[32,98,151,187],"spending":[33],"for":[34,72],"government":[36,61],"and":[37,43,177],"education":[38],"markets":[39],"has":[40],"been":[41],"increasing":[42],"is":[44,85],"expected":[45,67],"surpass":[47],"$652":[48],"billion":[49],"2023":[51],"cater":[53],"such":[55],"programs,":[57],"80%":[58],"of":[59,80,103,185],"efforts":[63],"failed":[64],"achieve":[66,195],"results.":[68],"A":[69],"plausible":[70],"reason":[71],"this":[73],"lacklustre":[74],"performance":[75],"could":[76],"be":[77],"presence":[79],"tradeoffs":[81,158,190],"or":[82,100],"conflicts":[83],"that":[84],"particularly":[86],"salient":[87],"organisations.":[90],"To":[91],"better":[92],"understand":[93],"mechanisms":[95],"by":[96,149],"which":[97,150],"enables":[99,152],"inhibits":[101],"capabilities":[102,124,173],"organisations":[106,135,154,193],"attaining":[108],"value,":[110],"we":[111,145],"adopt":[112],"a":[113,130,137,142],"conflict":[114],"resolution":[115],"lens":[116],"study":[118],"how":[119,186],"information":[120],"technology":[121],"(IT)":[122],"enabled":[123],"mitigate":[126],"these":[127],"tradeoffs.":[128],"Using":[129],"dataset":[131],"collected":[132],"European":[138],"country":[139],"unreeling":[140],"financial":[143],"crisis,":[144],"examine":[146],"processes":[148],"manage":[156],"arising":[159],"conflicting":[161],"value-based":[162,189],"goals.":[163],"We":[164],"identify":[165],"three":[166],"mitigation":[167],"strategies":[168],"facilitated":[169],"via":[170],"IT-enabled":[171],"organisational":[172],"\u2013":[174],"bias,":[175],"tunnelling":[176],"hybridisation.":[178],"This":[179],"paper":[180],"contributes":[181],"understanding":[184],"mitigates":[188],"value.":[197]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":17},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":14},{"year":2020,"cited_by_count":7}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}