{"id":"https://openalex.org/W3136225237","doi":"https://doi.org/10.1080/09537325.2021.1903417","title":"Service innovation enabled by Internet of Things and cloud computing \u2013 a service-dominant logic perspective","display_name":"Service innovation enabled by Internet of Things and cloud computing \u2013 a service-dominant logic perspective","publication_year":2021,"publication_date":"2021-03-20","ids":{"openalex":"https://openalex.org/W3136225237","doi":"https://doi.org/10.1080/09537325.2021.1903417","mag":"3136225237"},"language":"en","primary_location":{"id":"doi:10.1080/09537325.2021.1903417","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09537325.2021.1903417","pdf_url":null,"source":{"id":"https://openalex.org/S130699561","display_name":"Technology Analysis and Strategic Management","issn_l":"0953-7325","issn":["0953-7325","1465-3990"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology Analysis &amp; Strategic Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056388812","display_name":"Sreenivasa S. Sharma Nittala","orcid":null},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Sreenivasa S. Sharma Nittala","raw_affiliation_strings":["Management Development Institute, Gurgaon, India"],"affiliations":[{"raw_affiliation_string":"Management Development Institute, Gurgaon, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061390830","display_name":"Sangeeta Shah Bharadwaj","orcid":"https://orcid.org/0000-0001-7955-4660"},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sangeeta Shah Bharadwaj","raw_affiliation_strings":["Management Development Institute, Gurgaon, India"],"affiliations":[{"raw_affiliation_string":"Management Development Institute, Gurgaon, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062757123","display_name":"Shiv S. Tripathi","orcid":"https://orcid.org/0000-0002-1893-7622"},"institutions":[{"id":"https://openalex.org/I110930757","display_name":"Management Development Institute","ror":"https://ror.org/05cstvk27","country_code":"IN","type":"education","lineage":["https://openalex.org/I110930757"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shiv S. Tripathi","raw_affiliation_strings":["Management Development Institute, Gurgaon, India"],"affiliations":[{"raw_affiliation_string":"Management Development Institute, Gurgaon, India","institution_ids":["https://openalex.org/I110930757"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015380586","display_name":"Heiko Seif","orcid":"https://orcid.org/0000-0002-6409-008X"},"institutions":[{"id":"https://openalex.org/I37101380","display_name":"Munich Business School","ror":"https://ror.org/00jw3g525","country_code":"DE","type":"education","lineage":["https://openalex.org/I37101380"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Heiko Seif","raw_affiliation_strings":["Munich Business School, Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Munich Business School, Munich, Germany","institution_ids":["https://openalex.org/I37101380"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5056388812"],"corresponding_institution_ids":["https://openalex.org/I110930757"],"apc_list":null,"apc_paid":null,"fwci":2.8918,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.90715445,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"34","issue":"4","first_page":"433","last_page":"446"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9728999733924866,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.6706556677818298},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.599941611289978},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5819588899612427},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5547159314155579},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"Service-dominant logic","score":0.502619743347168},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.4850679934024811},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4757768213748932},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4663509428501129},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.456841379404068},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.4465588331222534},{"id":"https://openalex.org/keywords/orchestration","display_name":"Orchestration","score":0.4432767927646637},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.41573718190193176},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4076175391674042},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.36433330178260803},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.28130900859832764},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15533718466758728}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6706556677818298},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.599941611289978},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5819588899612427},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5547159314155579},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.502619743347168},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.4850679934024811},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4757768213748932},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4663509428501129},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.456841379404068},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.4465588331222534},{"id":"https://openalex.org/C199168358","wikidata":"https://www.wikidata.org/wiki/Q3367000","display_name":"Orchestration","level":3,"score":0.4432767927646637},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.41573718190193176},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4076175391674042},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.36433330178260803},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28130900859832764},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15533718466758728},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C558565934","wikidata":"https://www.wikidata.org/wiki/Q2743","display_name":"Musical","level":2,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/09537325.2021.1903417","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09537325.2021.1903417","pdf_url":null,"source":{"id":"https://openalex.org/S130699561","display_name":"Technology Analysis and Strategic Management","issn_l":"0953-7325","issn":["0953-7325","1465-3990"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology Analysis &amp; Strategic Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6700000166893005,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W141781588","https://openalex.org/W271526086","https://openalex.org/W293046575","https://openalex.org/W919187098","https://openalex.org/W1538463137","https://openalex.org/W1572092804","https://openalex.org/W1590458509","https://openalex.org/W1792167539","https://openalex.org/W1837982953","https://openalex.org/W1859184552","https://openalex.org/W1924429363","https://openalex.org/W1973542603","https://openalex.org/W1979290264","https://openalex.org/W1983981789","https://openalex.org/W1995965321","https://openalex.org/W2006479099","https://openalex.org/W2035736504","https://openalex.org/W2037759417","https://openalex.org/W2039719269","https://openalex.org/W2039759229","https://openalex.org/W2050550563","https://openalex.org/W2051878139","https://openalex.org/W2053770828","https://openalex.org/W2061743007","https://openalex.org/W2062285250","https://openalex.org/W2068945477","https://openalex.org/W2075763914","https://openalex.org/W2078854905","https://openalex.org/W2081887392","https://openalex.org/W2093109375","https://openalex.org/W2103650480","https://openalex.org/W2105103777","https://openalex.org/W2111619626","https://openalex.org/W2117799311","https://openalex.org/W2119746191","https://openalex.org/W2129660502","https://openalex.org/W2133674686","https://openalex.org/W2133880275","https://openalex.org/W2135526934","https://openalex.org/W2144227729","https://openalex.org/W2166856083","https://openalex.org/W2168892279","https://openalex.org/W2172104004","https://openalex.org/W2497136633","https://openalex.org/W2556211367","https://openalex.org/W2567289819","https://openalex.org/W2595649571","https://openalex.org/W2605821496","https://openalex.org/W2615574368","https://openalex.org/W2620074654","https://openalex.org/W2765244500","https://openalex.org/W2770984856","https://openalex.org/W2790625810","https://openalex.org/W2887669701","https://openalex.org/W2889893390","https://openalex.org/W2904927769","https://openalex.org/W2916648596","https://openalex.org/W2958110887","https://openalex.org/W3046434652","https://openalex.org/W3124269743","https://openalex.org/W4235430527","https://openalex.org/W4241430965"],"related_works":["https://openalex.org/W2772445908","https://openalex.org/W2738123762","https://openalex.org/W2140616999","https://openalex.org/W2104564874","https://openalex.org/W2376259564","https://openalex.org/W1605127507","https://openalex.org/W2122772086","https://openalex.org/W2036532619","https://openalex.org/W2118749740","https://openalex.org/W2327300226"],"abstract_inverted_index":{"Service":[0,115,117],"innovation":[1,14,65,146],"in":[2,15,58,102],"the":[3,16,61,92,103,131,141,144],"context":[4],"of":[5,20,31,34,36,53,63,130,143],"systems":[6],"having":[7],"layered-modular":[8],"and":[9,39,78,82,94,119,135],"service-oriented":[10],"architecture":[11],"is":[12],"through":[13],"constituent":[17],"components.":[18],"Many":[19],"these":[21],"components":[22],"are":[23,56,125],"platforms":[24],"owned":[25],"by":[26],"different":[27],"organisations.":[28],"The":[29],"combination":[30],"complementary":[32],"paradigms":[33],"Internet":[35],"Things":[37],"(IoT)":[38],"Cloud":[40],"computing":[41],"has":[42,66],"a":[43,88],"huge":[44],"potential":[45],"for":[46,140],"creating":[47],"innovative":[48],"services.":[49],"While":[50],"technical":[51],"aspects":[52],"this":[54,100],"integration":[55],"addressed":[57],"extant":[59],"research,":[60],"process":[62,72,101],"service":[64,145],"not":[67],"received":[68],"much":[69],"attention.":[70],"This":[71,97],"brings":[73],"multiple":[74],"organisations":[75],"into":[76],"play":[77],"an":[79],"IT":[80],"solutions":[81],"services":[83],"organisation":[84],"(focal":[85],"firm)":[86],"designs":[87],"domain-specific":[89],"platform":[90],"leveraging":[91],"IoT":[93],"cloud":[95],"platforms.":[96],"study":[98],"explores":[99],"aviation":[104],"domain":[105],"using":[106],"Service-Dominant":[107],"(S-D)":[108],"logic":[109,123],"with":[110],"its":[111],"three":[112],"dimensions":[113],"\u2013":[114],"Eco-system,":[116],"Platform":[118],"Value":[120],"Co-creation.":[121],"S-D":[122],"axioms":[124],"mapped":[126],"to":[127,136],"gain":[128],"understanding":[129],"micro-theoretical":[132],"level":[133],"elements":[134],"develop":[137],"operational":[138],"principles":[139],"orchestration":[142],"process.":[147]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}
