{"id":"https://openalex.org/W2916240587","doi":"https://doi.org/10.1080/09537325.2019.1585801","title":"Innovation in knowledge-based professional service firms. An integrated conceptual model","display_name":"Innovation in knowledge-based professional service firms. An integrated conceptual model","publication_year":2019,"publication_date":"2019-02-27","ids":{"openalex":"https://openalex.org/W2916240587","doi":"https://doi.org/10.1080/09537325.2019.1585801","mag":"2916240587"},"language":"en","primary_location":{"id":"doi:10.1080/09537325.2019.1585801","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09537325.2019.1585801","pdf_url":null,"source":{"id":"https://openalex.org/S130699561","display_name":"Technology Analysis and Strategic Management","issn_l":"0953-7325","issn":["0953-7325","1465-3990"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology Analysis & Strategic Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048169466","display_name":"Andrea Tomo","orcid":"https://orcid.org/0000-0002-3013-2827"},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Andrea Tomo","raw_affiliation_strings":["Department of Economics, Management and Institutions, University of Naples \u201cFederico II\u201d, Naples, Italy","Department of Economics, Management and Institutions, University of Naples \"Federico II\", Naples, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Institutions, University of Naples \u201cFederico II\u201d, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]},{"raw_affiliation_string":"Department of Economics, Management and Institutions, University of Naples \"Federico II\", Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041053353","display_name":"Gianluigi Mangia","orcid":"https://orcid.org/0000-0002-8723-3661"},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Gianluigi Mangia","raw_affiliation_strings":["Department of Economics, Management and Institutions, University of Naples \u201cFederico II\u201d, Naples, Italy","Department of Economics, Management and Institutions, University of Naples \"Federico II\", Naples, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Institutions, University of Naples \u201cFederico II\u201d, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]},{"raw_affiliation_string":"Department of Economics, Management and Institutions, University of Naples \"Federico II\", Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042231572","display_name":"Stefano Consiglio","orcid":"https://orcid.org/0000-0001-5647-8079"},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Stefano Consiglio","raw_affiliation_strings":["Department of Social Sciences, University of Naples \u201cFederico II\u201d, Naples, Italy","Department of Social Sciences, University of Naples \"Federico II\", Naples, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Social Sciences, University of Naples \u201cFederico II\u201d, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]},{"raw_affiliation_string":"Department of Social Sciences, University of Naples \"Federico II\", Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046730380","display_name":"Paolo Canonico","orcid":"https://orcid.org/0000-0003-3849-7043"},"institutions":[{"id":"https://openalex.org/I71267560","display_name":"University of Naples Federico II","ror":"https://ror.org/05290cv24","country_code":"IT","type":"education","lineage":["https://openalex.org/I71267560"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Paolo Canonico","raw_affiliation_strings":["Department of Economics, Management and Institutions, University of Naples \u201cFederico II\u201d, Naples, Italy","Department of Economics, Management and Institutions, University of Naples \"Federico II\", Naples, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Institutions, University of Naples \u201cFederico II\u201d, Naples, Italy","institution_ids":["https://openalex.org/I71267560"]},{"raw_affiliation_string":"Department of Economics, Management and Institutions, University of Naples \"Federico II\", Naples, Italy","institution_ids":["https://openalex.org/I71267560"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5048169466"],"corresponding_institution_ids":["https://openalex.org/I71267560"],"apc_list":null,"apc_paid":null,"fwci":2.4115,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.89877773,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"31","issue":"9","first_page":"1118","last_page":"1136"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10058","display_name":"Entrepreneurship Studies and Influences","score":0.9801999926567078,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.7676292657852173},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.6486462950706482},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6204958558082581},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5303006172180176},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.5113405585289001},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.4356393814086914},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4051016569137573},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3920106291770935},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2776625156402588},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22034227848052979},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.14858120679855347},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.07331177592277527}],"concepts":[{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.7676292657852173},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.6486462950706482},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6204958558082581},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5303006172180176},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5113405585289001},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.4356393814086914},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4051016569137573},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3920106291770935},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2776625156402588},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22034227848052979},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14858120679855347},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07331177592277527},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/09537325.2019.1585801","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09537325.2019.1585801","pdf_url":null,"source":{"id":"https://openalex.org/S130699561","display_name":"Technology Analysis and Strategic Management","issn_l":"0953-7325","issn":["0953-7325","1465-3990"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Technology Analysis & Strategic Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6399999856948853,"id":"https://metadata.un.org/sdg/9"}],"awards":[{"id":"https://openalex.org/G4819835132","display_name":null,"funder_award_id":"L1 Napoli_call2013_23)","funder_id":"https://openalex.org/F4320309746","funder_display_name":"Compagnia di San Paolo"},{"id":"https://openalex.org/G854446837","display_name":null,"funder_award_id":"Programme STAR (2013","funder_id":"https://openalex.org/F4320309746","funder_display_name":"Compagnia di San Paolo"}],"funders":[{"id":"https://openalex.org/F4320309746","display_name":"Compagnia di San Paolo","ror":"https://ror.org/00d1b1c41"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":84,"referenced_works":["https://openalex.org/W15061074","https://openalex.org/W168569004","https://openalex.org/W290120269","https://openalex.org/W1484029124","https://openalex.org/W1506707815","https://openalex.org/W1572313066","https://openalex.org/W1590567993","https://openalex.org/W1811103751","https://openalex.org/W1844827036","https://openalex.org/W1941804596","https://openalex.org/W1967500571","https://openalex.org/W1967910903","https://openalex.org/W1972033752","https://openalex.org/W1984143369","https://openalex.org/W1985967755","https://openalex.org/W1987454489","https://openalex.org/W1992727645","https://openalex.org/W1998321732","https://openalex.org/W2012510103","https://openalex.org/W2023401425","https://openalex.org/W2025207136","https://openalex.org/W2029447605","https://openalex.org/W2034728617","https://openalex.org/W2036892978","https://openalex.org/W2036899260","https://openalex.org/W2049499495","https://openalex.org/W2050108104","https://openalex.org/W2057335753","https://openalex.org/W2061687428","https://openalex.org/W2062822465","https://openalex.org/W2066086895","https://openalex.org/W2071534586","https://openalex.org/W2077297144","https://openalex.org/W2077523165","https://openalex.org/W2082395134","https://openalex.org/W2086621245","https://openalex.org/W2097302984","https://openalex.org/W2101705818","https://openalex.org/W2102173316","https://openalex.org/W2104397050","https://openalex.org/W2104680132","https://openalex.org/W2109146104","https://openalex.org/W2114153134","https://openalex.org/W2118657972","https://openalex.org/W2120935692","https://openalex.org/W2130689033","https://openalex.org/W2133935461","https://openalex.org/W2140834482","https://openalex.org/W2143498084","https://openalex.org/W2145918783","https://openalex.org/W2146083873","https://openalex.org/W2146834633","https://openalex.org/W2148667839","https://openalex.org/W2154367055","https://openalex.org/W2155316230","https://openalex.org/W2160684597","https://openalex.org/W2163471091","https://openalex.org/W2185652087","https://openalex.org/W2187092865","https://openalex.org/W2200272957","https://openalex.org/W2219235115","https://openalex.org/W2234040121","https://openalex.org/W2271585021","https://openalex.org/W2279438569","https://openalex.org/W2288502003","https://openalex.org/W2294318939","https://openalex.org/W2306832771","https://openalex.org/W2331599363","https://openalex.org/W2340065210","https://openalex.org/W2413421438","https://openalex.org/W2416036450","https://openalex.org/W2442731665","https://openalex.org/W2529425797","https://openalex.org/W2792135097","https://openalex.org/W3121490540","https://openalex.org/W3141602079","https://openalex.org/W3149815752","https://openalex.org/W4231130809","https://openalex.org/W4232242847","https://openalex.org/W4244217216","https://openalex.org/W4245413179","https://openalex.org/W4247194329","https://openalex.org/W4248388162","https://openalex.org/W4253721364"],"related_works":["https://openalex.org/W3121044049","https://openalex.org/W3213607208","https://openalex.org/W2548786942","https://openalex.org/W2315110999","https://openalex.org/W3188047445","https://openalex.org/W4212920570","https://openalex.org/W4360615222","https://openalex.org/W2323350421","https://openalex.org/W2056769467","https://openalex.org/W2122231903"],"abstract_inverted_index":{"The":[0,32],"current":[1],"paper":[2,33],"offers":[3],"a":[4,35,60,66],"new":[5],"conceptual":[6,67],"model":[7,68],"to":[8,16,23,47],"understanding":[9],"innovation":[10,70],"processes":[11,50],"in":[12],"professional":[13],"service":[14],"firms,":[15],"make":[17],"hidden":[18],"relationships":[19],"more":[20],"explicit":[21],"and":[22,39,72,81],"find":[24],"out":[25],"what":[26],"are":[27],"the":[28,79,82],"issues":[29],"still":[30],"unexplored.":[31],"employs":[34],"systematic":[36],"literature":[37],"review,":[38],"draws":[40],"upon":[41],"original":[42],"categorizations":[43],"of":[44,54,63],"extant":[45],"literature,":[46],"identify":[48],"main":[49],"for":[51,69],"each":[52],"category":[53],"PSFs.":[55],"It":[56],"unveils":[57],"connections":[58],"among":[59],"wide":[61],"range":[62],"factors":[64],"setting":[65],"pathways":[71],"highlighting":[73],"neglected":[74],"questions":[75],"relevant":[76],"from":[77],"both":[78],"theoretical":[80],"practical":[83],"perspectives.":[84]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}