{"id":"https://openalex.org/W3195832960","doi":"https://doi.org/10.1080/08874417.2021.1965052","title":"Effect of Multi-Channel Integration on Customer Purchase Intention","display_name":"Effect of Multi-Channel Integration on Customer Purchase Intention","publication_year":2021,"publication_date":"2021-08-19","ids":{"openalex":"https://openalex.org/W3195832960","doi":"https://doi.org/10.1080/08874417.2021.1965052","mag":"3195832960"},"language":"en","primary_location":{"id":"doi:10.1080/08874417.2021.1965052","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08874417.2021.1965052","pdf_url":null,"source":{"id":"https://openalex.org/S83133229","display_name":"Journal of Computer Information Systems","issn_l":"0887-4417","issn":["0887-4417","2380-2057"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101926667","display_name":"Xu Xin","orcid":"https://orcid.org/0000-0002-8195-9699"},"institutions":[{"id":"https://openalex.org/I146613903","display_name":"Shanghai Lixin University of Accounting and Finance","ror":"https://ror.org/02g81yf77","country_code":"CN","type":"education","lineage":["https://openalex.org/I146613903"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xu Xin","raw_affiliation_strings":["Shanghai Lixin University of Accounting and Finance","School of Information Management, Shanghai Lixin University of Accounting and Finance, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shanghai Lixin University of Accounting and Finance","institution_ids":["https://openalex.org/I146613903"]},{"raw_affiliation_string":"School of Information Management, Shanghai Lixin University of Accounting and Finance, Shanghai, China","institution_ids":["https://openalex.org/I146613903"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000017019","display_name":"Jilan Wu","orcid":"https://orcid.org/0000-0003-4534-0722"},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jilan Wu","raw_affiliation_strings":["Shanghai University of Finance and Economics","School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shanghai University of Finance and Economics","institution_ids":["https://openalex.org/I181679659"]},{"raw_affiliation_string":"School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068889699","display_name":"Lei Huang","orcid":"https://orcid.org/0000-0002-7737-8365"},"institutions":[{"id":"https://openalex.org/I116953780","display_name":"Tongji University","ror":"https://ror.org/03rc6as71","country_code":"CN","type":"education","lineage":["https://openalex.org/I116953780"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lei Huang","raw_affiliation_strings":["Tongji University","School of Economics and Management, Tongji University, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tongji University","institution_ids":["https://openalex.org/I116953780"]},{"raw_affiliation_string":"School of Economics and Management, Tongji University, Shanghai, China","institution_ids":["https://openalex.org/I116953780"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074260532","display_name":"Shanshan Shang","orcid":"https://orcid.org/0000-0001-9980-1139"},"institutions":[{"id":"https://openalex.org/I11406153","display_name":"Shanghai International Studies University","ror":"https://ror.org/01bn89z48","country_code":"CN","type":"education","lineage":["https://openalex.org/I11406153"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shanshan Shang","raw_affiliation_strings":["Shanghai International Studies University","School of Business and Management, Shanghai International Studies University, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shanghai International Studies University","institution_ids":["https://openalex.org/I11406153"]},{"raw_affiliation_string":"School of Business and Management, Shanghai International Studies University, Shanghai, China","institution_ids":["https://openalex.org/I11406153"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066813891","display_name":"Chen Pei","orcid":null},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]},{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Pei Chen","raw_affiliation_strings":["Shanghai University of Finance and Economics Zhejiang College","Shanghai University of Finance and Economics Zhejiang College, Jinhua, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Shanghai University of Finance and Economics Zhejiang College","institution_ids":["https://openalex.org/I181679659","https://openalex.org/I90727586"]},{"raw_affiliation_string":"Shanghai University of Finance and Economics Zhejiang College, Jinhua, China","institution_ids":["https://openalex.org/I181679659","https://openalex.org/I90727586"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5000017019"],"corresponding_institution_ids":["https://openalex.org/I181679659"],"apc_list":null,"apc_paid":null,"fwci":3.1307,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.91629552,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"62","issue":"5","first_page":"1036","last_page":"1047"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.7677069902420044},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5697147250175476},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5345956683158875},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5177380442619324},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.5104061961174011},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5029420256614685},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4647155702114105},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4489990472793579},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43173113465309143},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.42666029930114746},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3465670049190521},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32548537850379944},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.28087329864501953},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.23772019147872925},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.154165118932724},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08909839391708374}],"concepts":[{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.7677069902420044},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5697147250175476},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5345956683158875},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5177380442619324},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.5104061961174011},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5029420256614685},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4647155702114105},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4489990472793579},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43173113465309143},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.42666029930114746},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3465670049190521},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32548537850379944},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.28087329864501953},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.23772019147872925},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.154165118932724},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08909839391708374},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/08874417.2021.1965052","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08874417.2021.1965052","pdf_url":null,"source":{"id":"https://openalex.org/S83133229","display_name":"Journal of Computer Information Systems","issn_l":"0887-4417","issn":["0887-4417","2380-2057"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W1516459450","https://openalex.org/W1903476977","https://openalex.org/W1972976202","https://openalex.org/W1973687016","https://openalex.org/W1974190347","https://openalex.org/W1977777040","https://openalex.org/W1980939603","https://openalex.org/W1991330855","https://openalex.org/W1995852456","https://openalex.org/W1998079575","https://openalex.org/W1999062425","https://openalex.org/W2001747034","https://openalex.org/W2003212676","https://openalex.org/W2009764107","https://openalex.org/W2013531370","https://openalex.org/W2019260176","https://openalex.org/W2047036688","https://openalex.org/W2055035111","https://openalex.org/W2056199105","https://openalex.org/W2059532593","https://openalex.org/W2063978692","https://openalex.org/W2081277271","https://openalex.org/W2099979943","https://openalex.org/W2113879048","https://openalex.org/W2122115020","https://openalex.org/W2135307757","https://openalex.org/W2147436104","https://openalex.org/W2299921203","https://openalex.org/W2748363355","https://openalex.org/W2756139883","https://openalex.org/W2792088881","https://openalex.org/W2793409165","https://openalex.org/W2801387997","https://openalex.org/W2903530689","https://openalex.org/W2905730507","https://openalex.org/W2932892917","https://openalex.org/W2951543335","https://openalex.org/W2959115234","https://openalex.org/W2966467812","https://openalex.org/W2969791749","https://openalex.org/W2993383943","https://openalex.org/W2994519833","https://openalex.org/W3006118386","https://openalex.org/W3012529832","https://openalex.org/W3017405966","https://openalex.org/W3085284030","https://openalex.org/W3114067630","https://openalex.org/W3122331455","https://openalex.org/W3129227840","https://openalex.org/W3136117295","https://openalex.org/W3175668533","https://openalex.org/W4299497317"],"related_works":["https://openalex.org/W2390631662","https://openalex.org/W2060841110","https://openalex.org/W1848809563","https://openalex.org/W322915960","https://openalex.org/W2089544520","https://openalex.org/W2350086902","https://openalex.org/W2094607796","https://openalex.org/W2474755504","https://openalex.org/W3200580568","https://openalex.org/W794582470"],"abstract_inverted_index":{"Although":[0],"researchers":[1],"have":[2,13],"suggested":[3],"the":[4,16,56,73,76,92,103,117],"importance":[5],"of":[6,18,32,34,45,55,58,64,75,78,91,94,119],"multi-channel":[7,19,35,59,79,95,123,138,142,146],"including":[8],"mobile":[9],"channel,":[10],"few":[11],"studies":[12],"focused":[14],"on":[15,24,52,72,102,125],"quality":[17,57,77,93,147],"integration.":[20,88],"This":[21,113],"research":[22,114],"draws":[23],"Stimulation-Organism-Response":[25],"theory":[26],"to":[27,141],"explore":[28],"how":[29],"consumer\u2019":[30],"perception":[31,54,74,90],"dimensions":[33],"integration":[36,143],"affect":[37],"purchase":[38,104,127],"behavior.":[39],"The":[40],"results":[41],"demonstrated":[42],"that":[43],"diversity":[44],"channel":[46],"access":[47],"had":[48,67,97],"no":[49],"significant":[50,69,99],"impact":[51,71,101],"consumer":[53],"service.":[60],"However,":[61],"perceived":[62],"consistency":[63],"product":[65],"information":[66,84],"a":[68,98,107],"positive":[70,100],"service,":[80],"as":[81,135],"did":[82],"user":[83],"sharing,":[85],"and":[86],"process":[87],"Consumer":[89],"service":[96],"intention,":[105],"playing":[106],"mediating":[108],"role":[109],"in":[110,122],"our":[111],"model.":[112],"further":[115],"discuss":[116],"effects":[118],"consumers\u2019":[120],"efficacy":[121],"setting":[124],"their":[126],"intention.":[128],"These":[129],"findings":[130],"provide":[131],"guidance":[132],"for":[133],"retailers":[134],"they":[136],"develop":[137],"strategies,":[139],"contribute":[140],"literature":[144],"about":[145],"dimensions.":[148]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2025-10-10T00:00:00"}
