{"id":"https://openalex.org/W2231634257","doi":"https://doi.org/10.1080/08874417.2009.11646048","title":"Web Site Quality in the UK Airline Industry: A Longitudinal Examination","display_name":"Web Site Quality in the UK Airline Industry: A Longitudinal Examination","publication_year":2008,"publication_date":"2008-12-01","ids":{"openalex":"https://openalex.org/W2231634257","doi":"https://doi.org/10.1080/08874417.2009.11646048","mag":"2231634257"},"language":"en","primary_location":{"id":"doi:10.1080/08874417.2009.11646048","is_oa":true,"landing_page_url":"https://doi.org/10.1080/08874417.2009.11646048","pdf_url":null,"source":{"id":"https://openalex.org/S83133229","display_name":"Journal of Computer Information Systems","issn_l":"0887-4417","issn":["0887-4417","2380-2057"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1080/08874417.2009.11646048","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082996159","display_name":"Zhou Cheng Xie","orcid":null},"institutions":[{"id":"https://openalex.org/I1118541","display_name":"University of East Anglia","ror":"https://ror.org/026k5mg93","country_code":"GB","type":"education","lineage":["https://openalex.org/I1118541"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Zhou Cheng Xie","raw_affiliation_strings":["University of East Anglia Norwich NR4 7TJ UK","University of East Anglia Norwich NR4 7TJ, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of East Anglia Norwich NR4 7TJ UK","institution_ids":["https://openalex.org/I1118541"]},{"raw_affiliation_string":"University of East Anglia Norwich NR4 7TJ, UK","institution_ids":["https://openalex.org/I1118541"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021176930","display_name":"Stuart J. Barnes","orcid":"https://orcid.org/0000-0001-6480-7100"},"institutions":[{"id":"https://openalex.org/I1118541","display_name":"University of East Anglia","ror":"https://ror.org/026k5mg93","country_code":"GB","type":"education","lineage":["https://openalex.org/I1118541"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Stuart J. Barnes","raw_affiliation_strings":["University of East Anglia Norwich NR4 7TJ UK","University of East Anglia Norwich NR4 7TJ, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of East Anglia Norwich NR4 7TJ UK","institution_ids":["https://openalex.org/I1118541"]},{"raw_affiliation_string":"University of East Anglia Norwich NR4 7TJ, UK","institution_ids":["https://openalex.org/I1118541"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I1118541"],"apc_list":null,"apc_paid":null,"fwci":2.1631,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.90849939,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"49","issue":"2","first_page":"50","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6314338445663452},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6059712171554565},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.5944162607192993},{"id":"https://openalex.org/keywords/web-site","display_name":"Web site","score":0.565732479095459},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5491915941238403},{"id":"https://openalex.org/keywords/web-analytics","display_name":"Web analytics","score":0.5318106412887573},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.48603183031082153},{"id":"https://openalex.org/keywords/web-design","display_name":"Web design","score":0.44892239570617676},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.44140517711639404},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.438841313123703},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41933584213256836},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.38157373666763306},{"id":"https://openalex.org/keywords/web-development","display_name":"Web development","score":0.38053998351097107},{"id":"https://openalex.org/keywords/web-application-security","display_name":"Web application security","score":0.3025393486022949},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.2889138162136078},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.260359525680542}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6314338445663452},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6059712171554565},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5944162607192993},{"id":"https://openalex.org/C2984519610","wikidata":"https://www.wikidata.org/wiki/Q35127","display_name":"Web site","level":3,"score":0.565732479095459},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5491915941238403},{"id":"https://openalex.org/C516187249","wikidata":"https://www.wikidata.org/wiki/Q10719477","display_name":"Web analytics","level":5,"score":0.5318106412887573},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.48603183031082153},{"id":"https://openalex.org/C521306242","wikidata":"https://www.wikidata.org/wiki/Q190637","display_name":"Web design","level":3,"score":0.44892239570617676},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.44140517711639404},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.438841313123703},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41933584213256836},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38157373666763306},{"id":"https://openalex.org/C79373723","wikidata":"https://www.wikidata.org/wiki/Q386275","display_name":"Web development","level":3,"score":0.38053998351097107},{"id":"https://openalex.org/C59241245","wikidata":"https://www.wikidata.org/wiki/Q4781497","display_name":"Web application security","level":4,"score":0.3025393486022949},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2889138162136078},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.260359525680542},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/08874417.2009.11646048","is_oa":true,"landing_page_url":"https://doi.org/10.1080/08874417.2009.11646048","pdf_url":null,"source":{"id":"https://openalex.org/S83133229","display_name":"Journal of Computer Information Systems","issn_l":"0887-4417","issn":["0887-4417","2380-2057"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:kar.kent.ac.uk:34715","is_oa":false,"landing_page_url":"https://kar.kent.ac.uk/34715/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196264","display_name":"Kent Academic Repository (University of Kent)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I20581793","host_organization_name":"University of Kent","host_organization_lineage":["https://openalex.org/I20581793"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Conference proceeding"},{"id":"pmh:oai:ueaeprints.uea.ac.uk:27463","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400384","display_name":"UEA Digital Repository (University of East Anglia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1118541","host_organization_name":"University of East Anglia","host_organization_lineage":["https://openalex.org/I1118541"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"mag:2231634257","is_oa":false,"landing_page_url":"https://www.researchgate.net/profile/Stuart_Barnes/publication/263428096_Website_quality_in_the_UK_airline_industry_A_longitudinal_examination/links/00b7d53ad19826c10f000000.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S83133229","display_name":"Journal of Computer Information Systems","issn_l":"0887-4417","issn":["0887-4417","2380-2057"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"Journal of Computer Information Systems","raw_type":null}],"best_oa_location":{"id":"doi:10.1080/08874417.2009.11646048","is_oa":true,"landing_page_url":"https://doi.org/10.1080/08874417.2009.11646048","pdf_url":null,"source":{"id":"https://openalex.org/S83133229","display_name":"Journal of Computer Information Systems","issn_l":"0887-4417","issn":["0887-4417","2380-2057"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5899999737739563}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W63341948","https://openalex.org/W970857792","https://openalex.org/W1542207765","https://openalex.org/W1572145800","https://openalex.org/W1968368027","https://openalex.org/W2011457410","https://openalex.org/W2021787622","https://openalex.org/W2024337382","https://openalex.org/W2055077282","https://openalex.org/W2066788670","https://openalex.org/W2071680986","https://openalex.org/W2103338169","https://openalex.org/W2105420656","https://openalex.org/W2133623648","https://openalex.org/W2151694441","https://openalex.org/W2582760488","https://openalex.org/W2801004064","https://openalex.org/W7127886991"],"related_works":["https://openalex.org/W1002578412","https://openalex.org/W1572145800","https://openalex.org/W2746018229","https://openalex.org/W2019464594","https://openalex.org/W2055565976","https://openalex.org/W1515765532","https://openalex.org/W38865959","https://openalex.org/W3109467907","https://openalex.org/W3121404932","https://openalex.org/W1584213230","https://openalex.org/W68586314","https://openalex.org/W2108582655","https://openalex.org/W2072289147","https://openalex.org/W2055497091","https://openalex.org/W2296838986","https://openalex.org/W2170403479","https://openalex.org/W2095625565","https://openalex.org/W2107917088","https://openalex.org/W2491586197","https://openalex.org/W1547233190"],"abstract_inverted_index":{"Web":[0,30,54,80,97,135],"site":[1,35,55,98,136],"quality":[2,31,56,99],"is":[3,48,123],"now":[4],"considered":[5],"a":[6,18],"critical":[7],"factor":[8],"to":[9,49,71,88,113],"attract":[10],"customers'":[11],"attention":[12],"and":[13,41,144,148],"build":[14],"loyalty.":[15],"Based":[16],"on":[17,26,62,100],"review":[19],"of":[20,29,45,53,116,120,134],"the":[21,51,63,67,76,79,89,91,101,109,117,125],"literature,":[22],"this":[23,46,74,121],"study":[24,122],"focuses":[25],"five":[27],"dimensions":[28,65,103],"\u2014":[32],"usability,":[33],"web":[34],"design,":[36],"service":[37],"quality,":[38,40],"information":[39],"enjoyment.":[42],"The":[43,138],"aim":[44],"research":[47,64,147],"identify":[50],"development":[52],"in":[57,104],"four":[58,92,102],"UK":[59],"airlines":[60,93,126],"based":[61],"during":[66,108],"period":[68,110],"from":[69,111,130],"1999":[70,112],"2005.":[72,114],"For":[73],"purpose,":[75],"survey":[77],"utilised":[78],"archive":[81],"(www.archive.org)":[82],"for":[83,146],"retrospective":[84],"analysis":[85],"(n=120).":[86],"According":[87],"findings,":[90],"have":[94,127],"improved":[95],"their":[96,131],"quite":[105],"different":[106],"ways":[107],"One":[115],"main":[118],"conclusions":[119,143],"that":[124],"specific":[128],"advantages":[129],"particular":[132],"mix":[133],"attributes.":[137],"paper":[139],"rounds":[140],"off":[141],"with":[142],"implications":[145],"practice.":[149]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-02-09T06:03:36.439944","created_date":"2025-10-10T00:00:00"}