{"id":"https://openalex.org/W3144730031","doi":"https://doi.org/10.1080/07421222.2021.1870391","title":"Handling the Efficiency\u2013Personalization Trade-Off in Service Robotics: A Machine-Learning Approach","display_name":"Handling the Efficiency\u2013Personalization Trade-Off in Service Robotics: A Machine-Learning Approach","publication_year":2021,"publication_date":"2021-01-02","ids":{"openalex":"https://openalex.org/W3144730031","doi":"https://doi.org/10.1080/07421222.2021.1870391","mag":"3144730031"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.2021.1870391","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2021.1870391","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003201654","display_name":"Schahin Tofangchi","orcid":null},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]},{"id":"https://openalex.org/I4210086093","display_name":"Bavarian Research Institute for Digital Transformation","ror":"https://ror.org/00h539j16","country_code":"DE","type":"facility","lineage":["https://openalex.org/I109144446","https://openalex.org/I4210086093"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Schahin Tofangchi","raw_affiliation_strings":["Digital Transformation Management, University of Kassel","Digital Transformation Management, University of Kassel, Kassel, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Digital Transformation Management, University of Kassel","institution_ids":["https://openalex.org/I106157433","https://openalex.org/I4210086093"]},{"raw_affiliation_string":"Digital Transformation Management, University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024377549","display_name":"Andr\u00e9 Hanelt","orcid":"https://orcid.org/0000-0002-4202-2596"},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]},{"id":"https://openalex.org/I4210086093","display_name":"Bavarian Research Institute for Digital Transformation","ror":"https://ror.org/00h539j16","country_code":"DE","type":"facility","lineage":["https://openalex.org/I109144446","https://openalex.org/I4210086093"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Andr\u00e9 Hanelt","raw_affiliation_strings":["Digital Transformation Management, University of Kassel","Digital Transformation Management, University of Kassel, Kassel, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Digital Transformation Management, University of Kassel","institution_ids":["https://openalex.org/I106157433","https://openalex.org/I4210086093"]},{"raw_affiliation_string":"Digital Transformation Management, University of Kassel, Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006419639","display_name":"David Marz","orcid":null},"institutions":[{"id":"https://openalex.org/I4210086093","display_name":"Bavarian Research Institute for Digital Transformation","ror":"https://ror.org/00h539j16","country_code":"DE","type":"facility","lineage":["https://openalex.org/I109144446","https://openalex.org/I4210086093"]},{"id":"https://openalex.org/I74656192","display_name":"University of G\u00f6ttingen","ror":"https://ror.org/01y9bpm73","country_code":"DE","type":"education","lineage":["https://openalex.org/I74656192"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"David Marz","raw_affiliation_strings":["Information Management, University of G\u00f6ttingen, Digital Transformation Research Center","Information Management, University of G\u00f6ttingen, Digital Transformation Research Center, G\u00f6ttingen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Management, University of G\u00f6ttingen, Digital Transformation Research Center","institution_ids":["https://openalex.org/I4210086093"]},{"raw_affiliation_string":"Information Management, University of G\u00f6ttingen, Digital Transformation Research Center, G\u00f6ttingen, Germany","institution_ids":["https://openalex.org/I74656192"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011253866","display_name":"Lutz M. Kolbe","orcid":"https://orcid.org/0000-0003-4852-0040"},"institutions":[{"id":"https://openalex.org/I4210086093","display_name":"Bavarian Research Institute for Digital Transformation","ror":"https://ror.org/00h539j16","country_code":"DE","type":"facility","lineage":["https://openalex.org/I109144446","https://openalex.org/I4210086093"]},{"id":"https://openalex.org/I74656192","display_name":"University of G\u00f6ttingen","ror":"https://ror.org/01y9bpm73","country_code":"DE","type":"education","lineage":["https://openalex.org/I74656192"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Lutz M. Kolbe","raw_affiliation_strings":["Information Management, University of G\u00f6ttingen, Digital Transformation Research Center","Information Management, University of G\u00f6ttingen, Digital Transformation Research Center, G\u00f6ttingen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Management, University of G\u00f6ttingen, Digital Transformation Research Center","institution_ids":["https://openalex.org/I4210086093"]},{"raw_affiliation_string":"Information Management, University of G\u00f6ttingen, Digital Transformation Research Center, G\u00f6ttingen, Germany","institution_ids":["https://openalex.org/I74656192"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5003201654"],"corresponding_institution_ids":["https://openalex.org/I106157433","https://openalex.org/I4210086093"],"apc_list":null,"apc_paid":null,"fwci":4.7102,"has_fulltext":false,"cited_by_count":35,"citation_normalized_percentile":{"value":0.94985222,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"38","issue":"1","first_page":"246","last_page":"276"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9787999987602234,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9541000127792358,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7509045004844666},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7124576568603516},{"id":"https://openalex.org/keywords/robotics","display_name":"Robotics","score":0.5323657989501953},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4541934132575989},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43898576498031616},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.4314873218536377},{"id":"https://openalex.org/keywords/bespoke","display_name":"Bespoke","score":0.42696547508239746},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.4222722053527832},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.4206858277320862},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4005957245826721},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3643823266029358},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.23538807034492493},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.13872909545898438},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10401681065559387}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7509045004844666},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7124576568603516},{"id":"https://openalex.org/C34413123","wikidata":"https://www.wikidata.org/wiki/Q170978","display_name":"Robotics","level":3,"score":0.5323657989501953},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4541934132575989},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43898576498031616},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4314873218536377},{"id":"https://openalex.org/C44210515","wikidata":"https://www.wikidata.org/wiki/Q16968978","display_name":"Bespoke","level":2,"score":0.42696547508239746},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.4222722053527832},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.4206858277320862},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4005957245826721},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3643823266029358},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23538807034492493},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13872909545898438},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10401681065559387},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/07421222.2021.1870391","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2021.1870391","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:publications.goettingen-research-online.de:2/85055","is_oa":false,"landing_page_url":"https://resolver.sub.uni-goettingen.de/purl?gro-2/85055","pdf_url":null,"source":{"id":"https://openalex.org/S4306401634","display_name":"GoeScholar  The Publication Server of the Georg-August-Universit\u00e4t G\u00f6ttingen (Georg-August-Universit\u00e4t G\u00f6ttingen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210122495","host_organization_name":"Asklepios Klinik St. Georg","host_organization_lineage":["https://openalex.org/I4210122495"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.6299999952316284,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":69,"referenced_works":["https://openalex.org/W583052259","https://openalex.org/W654216967","https://openalex.org/W1276866904","https://openalex.org/W1519309208","https://openalex.org/W1547172306","https://openalex.org/W1608386600","https://openalex.org/W1689711448","https://openalex.org/W1912861698","https://openalex.org/W1976410576","https://openalex.org/W1980272381","https://openalex.org/W1995059581","https://openalex.org/W2004353783","https://openalex.org/W2018435387","https://openalex.org/W2020652759","https://openalex.org/W2031588839","https://openalex.org/W2032126665","https://openalex.org/W2042243351","https://openalex.org/W2043813211","https://openalex.org/W2060322444","https://openalex.org/W2064675550","https://openalex.org/W2088035409","https://openalex.org/W2090321376","https://openalex.org/W2095422038","https://openalex.org/W2103514173","https://openalex.org/W2111437463","https://openalex.org/W2111581650","https://openalex.org/W2118020555","https://openalex.org/W2123179704","https://openalex.org/W2126936516","https://openalex.org/W2143824179","https://openalex.org/W2145372129","https://openalex.org/W2151708438","https://openalex.org/W2154045422","https://openalex.org/W2158173627","https://openalex.org/W2248783999","https://openalex.org/W2284916459","https://openalex.org/W2339446221","https://openalex.org/W2501271607","https://openalex.org/W2544685225","https://openalex.org/W2571615614","https://openalex.org/W2578336118","https://openalex.org/W2602050702","https://openalex.org/W2620499464","https://openalex.org/W2624807007","https://openalex.org/W2768788848","https://openalex.org/W2772029015","https://openalex.org/W2781680040","https://openalex.org/W2796850818","https://openalex.org/W2803901985","https://openalex.org/W2803959066","https://openalex.org/W2804045672","https://openalex.org/W2804095534","https://openalex.org/W2804274048","https://openalex.org/W2809317444","https://openalex.org/W2884381115","https://openalex.org/W2894528744","https://openalex.org/W2895528158","https://openalex.org/W2931019358","https://openalex.org/W2940226795","https://openalex.org/W2951676613","https://openalex.org/W3005241046","https://openalex.org/W3121718235","https://openalex.org/W3121719604","https://openalex.org/W3122677125","https://openalex.org/W3123613287","https://openalex.org/W3191686867","https://openalex.org/W4233014035","https://openalex.org/W4233120691","https://openalex.org/W4240278694"],"related_works":["https://openalex.org/W2181465263","https://openalex.org/W3093969907","https://openalex.org/W2232750048","https://openalex.org/W2806540758","https://openalex.org/W4244794230","https://openalex.org/W3082526343","https://openalex.org/W2494533090","https://openalex.org/W4389712339","https://openalex.org/W2966906842","https://openalex.org/W2771758707"],"abstract_inverted_index":{"While":[0],"multiple":[1],"mechanisms":[2],"for":[3,36,49,121,192],"value":[4,59,176,196],"creation":[5,60],"from":[6],"big":[7],"data":[8],"analytics":[9],"(BDA)":[10],"exist,":[11],"their":[12],"application":[13],"in":[14,21,44,188],"everyday":[15,168],"life":[16,169],"can":[17],"create":[18],"trade-offs,":[19],"particularly":[20],"the":[22,28,70,102,110,123,158,162,165,175,210],"context":[23],"of":[24,30,72,112,125,152,177,212],"service":[25,213],"robotics":[26],"where":[27],"dispersion":[29],"autonomous":[31,73],"digital":[32],"technologies":[33],"creates":[34],"potentials":[35,211],"data-driven":[37],"efficiency":[38,149],"gains.":[39],"Attending":[40],"to":[41,55,85,129,136,174,208],"personal":[42],"preferences":[43],"such":[45],"contexts,":[46,170],"increasingly":[47],"vital":[48],"customer":[50,217],"acceptance,":[51],"may":[52],"run":[53],"counter":[54],"efficiency,":[56],"thus":[57],"constraining":[58],"and":[61,80,105,114,150,205],"rendering":[62],"efficiency-personalization":[63],"trade-offs":[64,179],"a":[65,82,91,116,203],"key":[66],"managerial":[67],"challenge.":[68],"For":[69,198],"case":[71],"vehicles":[74],"(AVs),":[75],"we":[76],"formalize":[77],"this":[78],"trade-off":[79],"design":[81],"machine-learning":[83],"approach":[84,207],"handle":[86],"it":[87],"by":[88,97,142],"drawing":[89],"on":[90,167,194],"unique":[92],"dataset":[93],"comprising":[94],"35,000":[95],"drives":[96],"1,850":[98],"users.":[99],"We":[100],"consider":[101],"real-time":[103],"dynamics":[104],"user":[106],"interactions":[107],"that":[108,119,146],"affect":[109],"decisions":[111],"AVs":[113],"develop":[115],"model":[117],"extension":[118],"allows":[120],"leveraging":[122],"properties":[124],"sharing":[126],"business":[127],"models":[128],"make":[130],"better-informed":[131],"decisions.":[132],"Our":[133],"study":[134,172],"contributes":[135],"information":[137,189],"systems":[138,190],"(IS)":[139],"AV":[140,153],"research":[141,193],"providing":[143],"an":[144],"artifact":[145],"targets":[147],"both":[148],"personalization":[151],"operations":[154],"as":[155,157,183,185],"well":[156,184],"dynamic":[159],"balance":[160],"between":[161,180],"two.":[163],"With":[164],"focus":[166],"our":[171,200],"points":[173],"incorporating":[178],"competing":[181],"goals":[182],"human-centered":[186],"perspectives":[187],"designs":[191],"BDA":[195],"creation.":[197],"practitioners,":[199],"work":[201],"provides":[202],"practical":[204],"generalizable":[206],"realize":[209],"robots":[214],"without":[215],"risking":[216],"acceptance.":[218]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2}],"updated_date":"2026-07-28T07:46:37.118299","created_date":"2025-10-10T00:00:00"}