{"id":"https://openalex.org/W3108922843","doi":"https://doi.org/10.1080/07421222.2020.1831772","title":"Trust Change in Information Technology Products","display_name":"Trust Change in Information Technology Products","publication_year":2020,"publication_date":"2020-10-01","ids":{"openalex":"https://openalex.org/W3108922843","doi":"https://doi.org/10.1080/07421222.2020.1831772","mag":"3108922843"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.2020.1831772","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2020.1831772","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072719957","display_name":"D. Harrison McKnight","orcid":"https://orcid.org/0000-0002-2947-5822"},"institutions":[{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"D. Harrison McKnight","raw_affiliation_strings":["Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University, East Lansing, Michigan, USA"],"raw_orcid":"https://orcid.org/0000-0002-2947-5822","affiliations":[{"raw_affiliation_string":"Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University, East Lansing, Michigan, USA","institution_ids":["https://openalex.org/I87216513"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101895222","display_name":"Peng Liu","orcid":"https://orcid.org/0000-0002-3880-1044"},"institutions":[{"id":"https://openalex.org/I142934699","display_name":"California State University, Fullerton","ror":"https://ror.org/02avqqw26","country_code":"US","type":"education","lineage":["https://openalex.org/I142934699"]},{"id":"https://openalex.org/I4210133369","display_name":"Decision Sciences (United States)","ror":"https://ror.org/03gcvf773","country_code":"US","type":"company","lineage":["https://openalex.org/I4210133369"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Peng Liu","raw_affiliation_strings":["Department of Information Systems and Decision Sciences, College of Business and Economics, California State University, Fullerton, Fullerton, California, USA"],"raw_orcid":"https://orcid.org/0000-0002-3880-1044","affiliations":[{"raw_affiliation_string":"Department of Information Systems and Decision Sciences, College of Business and Economics, California State University, Fullerton, Fullerton, California, USA","institution_ids":["https://openalex.org/I142934699","https://openalex.org/I4210133369"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002813707","display_name":"Brian T. Pentland","orcid":"https://orcid.org/0000-0001-7526-2476"},"institutions":[{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Brian T. Pentland","raw_affiliation_strings":["Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University, East Lansing, Michigan, USA"],"raw_orcid":"https://orcid.org/0000-0001-7526-2476","affiliations":[{"raw_affiliation_string":"Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University, East Lansing, Michigan, USA","institution_ids":["https://openalex.org/I87216513"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5072719957"],"corresponding_institution_ids":["https://openalex.org/I87216513"],"apc_list":null,"apc_paid":null,"fwci":6.9829,"has_fulltext":false,"cited_by_count":53,"citation_normalized_percentile":{"value":0.96713398,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"37","issue":"4","first_page":"1015","last_page":"1046"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sensemaking","display_name":"Sensemaking","score":0.9338860511779785},{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.7270428538322449},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.7112525105476379},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6291905045509338},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5461200475692749},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5017247200012207},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.4907344579696655},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.46201980113983154},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.41740667819976807},{"id":"https://openalex.org/keywords/attribution","display_name":"Attribution","score":0.4142618775367737},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35971617698669434},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3344953954219818},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.28898417949676514},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19907832145690918},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.15379860997200012}],"concepts":[{"id":"https://openalex.org/C2780554381","wikidata":"https://www.wikidata.org/wiki/Q2063340","display_name":"Sensemaking","level":2,"score":0.9338860511779785},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.7270428538322449},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.7112525105476379},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6291905045509338},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5461200475692749},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5017247200012207},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.4907344579696655},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.46201980113983154},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41740667819976807},{"id":"https://openalex.org/C143299363","wikidata":"https://www.wikidata.org/wiki/Q900584","display_name":"Attribution","level":2,"score":0.4142618775367737},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35971617698669434},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3344953954219818},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.28898417949676514},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19907832145690918},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.15379860997200012},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/07421222.2020.1831772","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2020.1831772","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":110,"referenced_works":["https://openalex.org/W16182129","https://openalex.org/W24774189","https://openalex.org/W26590380","https://openalex.org/W104754383","https://openalex.org/W165883148","https://openalex.org/W203534733","https://openalex.org/W579787008","https://openalex.org/W1492586516","https://openalex.org/W1498488428","https://openalex.org/W1526362058","https://openalex.org/W1548408014","https://openalex.org/W1574235309","https://openalex.org/W1574378514","https://openalex.org/W1599483077","https://openalex.org/W1641603427","https://openalex.org/W1708393801","https://openalex.org/W1780467660","https://openalex.org/W1796818141","https://openalex.org/W1815588791","https://openalex.org/W1841352775","https://openalex.org/W1971200165","https://openalex.org/W1972924693","https://openalex.org/W1973213502","https://openalex.org/W1976399205","https://openalex.org/W1976494717","https://openalex.org/W1983998663","https://openalex.org/W1984082041","https://openalex.org/W1985496673","https://openalex.org/W1986401249","https://openalex.org/W1993979851","https://openalex.org/W1997402591","https://openalex.org/W1998515403","https://openalex.org/W1999022078","https://openalex.org/W2000295415","https://openalex.org/W2003934805","https://openalex.org/W2005192311","https://openalex.org/W2005278138","https://openalex.org/W2005926986","https://openalex.org/W2006712888","https://openalex.org/W2007567868","https://openalex.org/W2009266297","https://openalex.org/W2011122896","https://openalex.org/W2011744324","https://openalex.org/W2017948180","https://openalex.org/W2030483771","https://openalex.org/W2032426551","https://openalex.org/W2032538196","https://openalex.org/W2034235631","https://openalex.org/W2037881738","https://openalex.org/W2038260027","https://openalex.org/W2039569712","https://openalex.org/W2048040811","https://openalex.org/W2049798922","https://openalex.org/W2049851028","https://openalex.org/W2053174574","https://openalex.org/W2054560711","https://openalex.org/W2061299638","https://openalex.org/W2061650887","https://openalex.org/W2062343734","https://openalex.org/W2071680986","https://openalex.org/W2074738896","https://openalex.org/W2090747806","https://openalex.org/W2092927076","https://openalex.org/W2095942159","https://openalex.org/W2100189818","https://openalex.org/W2106096361","https://openalex.org/W2110078189","https://openalex.org/W2116070274","https://openalex.org/W2118502934","https://openalex.org/W2119681300","https://openalex.org/W2120789618","https://openalex.org/W2122644021","https://openalex.org/W2125474140","https://openalex.org/W2126589862","https://openalex.org/W2128854054","https://openalex.org/W2129817769","https://openalex.org/W2130140239","https://openalex.org/W2132282231","https://openalex.org/W2135476713","https://openalex.org/W2140256961","https://openalex.org/W2142175015","https://openalex.org/W2147329528","https://openalex.org/W2148970282","https://openalex.org/W2150094159","https://openalex.org/W2156799558","https://openalex.org/W2160404113","https://openalex.org/W2252788631","https://openalex.org/W2293834668","https://openalex.org/W2324392187","https://openalex.org/W2325605806","https://openalex.org/W2339725720","https://openalex.org/W2394962437","https://openalex.org/W2399540732","https://openalex.org/W2482389992","https://openalex.org/W2499201862","https://openalex.org/W2505276455","https://openalex.org/W2586767862","https://openalex.org/W2587618278","https://openalex.org/W2768557931","https://openalex.org/W2910027293","https://openalex.org/W3007515620","https://openalex.org/W3022732902","https://openalex.org/W3122705134","https://openalex.org/W3144052228","https://openalex.org/W4231198841","https://openalex.org/W4233458394","https://openalex.org/W4239203632","https://openalex.org/W4244774484","https://openalex.org/W4255246108","https://openalex.org/W4299601558"],"related_works":["https://openalex.org/W3002559787","https://openalex.org/W2100609754","https://openalex.org/W2050640900","https://openalex.org/W2795557596","https://openalex.org/W2049050102","https://openalex.org/W2596767525","https://openalex.org/W1886987011","https://openalex.org/W2023412717","https://openalex.org/W3045759591","https://openalex.org/W2907681338"],"abstract_inverted_index":{"We":[0,16,38],"examine":[1,93],"why":[2],"trust":[3,27,49,64,102,143],"change":[4,28,103],"occurs":[5],"when":[6],"potential":[7],"users":[8],"first":[9],"encounter":[10],"news":[11,79,130,139],"about":[12,131],"a":[13,35,108,116,132],"specific":[14],"technology.":[15,146],"propose":[17],"personal":[18,54],"perceptions":[19,55],"and":[20,25,45],"three":[21],"cognitive":[22,75],"outcomes\u2014attention,":[23],"sensemaking,":[24,44],"threshold\u2014affect":[26],"in":[29,144],"educated":[30],"young":[31],"adults":[32],"surveyed":[33],"regarding":[34],"technology":[36,58,84,133],"product.":[37],"find":[39],"the":[40,57,98],"outcomes":[41,76],"of":[42,56,77,112],"attention,":[43],"threshold":[46],"positively":[47],"affect":[48],"change,":[50],"while":[51],"most":[52],"hypothesized":[53],"(e.g.,":[59,104],"reputation)":[60],"do":[61],"not":[62],"predict":[63],"change.":[65],"For":[66,118],"research,":[67],"this":[68],"implies":[69],"scholars":[70],"should":[71,92],"focus":[72],"more":[73,109],"on":[74,83],"mental":[78],"brief":[80],"processing":[81],"than":[82],"perceptions.":[85],"Our":[86],"results":[87],"also":[88],"imply":[89,122],"that":[90,123,145],"research":[91],"other":[94],"key":[95],"dependent":[96],"variables":[97],"way":[99],"we":[100],"studied":[101],"\u201cintention-to-use":[105],"change\u201d\u2014to":[106],"produce":[107],"dynamic":[110],"picture":[111],"how":[113],"people":[114],"adopt":[115],"technology).":[117],"practice,":[119],"our":[120],"data":[121],"tech":[124],"companies":[125],"can":[126],"counter":[127],"initial":[128],"bad":[129],"by":[134],"quickly":[135],"providing":[136],"strong":[137],"positive":[138],"items":[140],"to":[141],"repair":[142]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":4}],"updated_date":"2026-06-04T09:04:59.091469","created_date":"2025-10-10T00:00:00"}
