{"id":"https://openalex.org/W2559970365","doi":"https://doi.org/10.1080/07421222.2015.1138375","title":"Influence of Firm\u2019s Recovery Endeavors upon Privacy Breach on Online Customer Behavior","display_name":"Influence of Firm\u2019s Recovery Endeavors upon Privacy Breach on Online Customer Behavior","publication_year":2016,"publication_date":"2016-07-02","ids":{"openalex":"https://openalex.org/W2559970365","doi":"https://doi.org/10.1080/07421222.2015.1138375","mag":"2559970365"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.2015.1138375","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2015.1138375","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027383703","display_name":"Ben C. F. Choi","orcid":"https://orcid.org/0000-0002-2347-4239"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ben C.F. Choi","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056387177","display_name":"Sung S. Kim","orcid":"https://orcid.org/0000-0001-6380-3896"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sung S. Kim","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041679286","display_name":"Zhenhui Jiang","orcid":"https://orcid.org/0000-0002-5803-3919"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zhenhui (Jack) Jiang","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.1203,"has_fulltext":false,"cited_by_count":84,"citation_normalized_percentile":{"value":0.93966716,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"33","issue":"3","first_page":"904","last_page":"933"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.967199981212616,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10677","display_name":"Attachment and Relationship Dynamics","score":0.9581000208854675,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-recovery","display_name":"Service recovery","score":0.6077129244804382},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.591543972492218},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5684696435928345},{"id":"https://openalex.org/keywords/psychological-contract","display_name":"Psychological contract","score":0.5458382368087769},{"id":"https://openalex.org/keywords/economic-justice","display_name":"Economic Justice","score":0.5088401436805725},{"id":"https://openalex.org/keywords/procedural-justice","display_name":"Procedural justice","score":0.49979710578918457},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4305129945278168},{"id":"https://openalex.org/keywords/online-and-offline","display_name":"Online and offline","score":0.42293310165405273},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4203144609928131},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3994453251361847},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.336637020111084},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2926146984100342},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22124570608139038},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.1569032073020935}],"concepts":[{"id":"https://openalex.org/C2775902765","wikidata":"https://www.wikidata.org/wiki/Q17080186","display_name":"Service recovery","level":4,"score":0.6077129244804382},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.591543972492218},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5684696435928345},{"id":"https://openalex.org/C17163166","wikidata":"https://www.wikidata.org/wiki/Q1425431","display_name":"Psychological contract","level":2,"score":0.5458382368087769},{"id":"https://openalex.org/C139621336","wikidata":"https://www.wikidata.org/wiki/Q3190382","display_name":"Economic Justice","level":2,"score":0.5088401436805725},{"id":"https://openalex.org/C2779149496","wikidata":"https://www.wikidata.org/wiki/Q442100","display_name":"Procedural justice","level":3,"score":0.49979710578918457},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4305129945278168},{"id":"https://openalex.org/C2780102126","wikidata":"https://www.wikidata.org/wiki/Q10928179","display_name":"Online and offline","level":2,"score":0.42293310165405273},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4203144609928131},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3994453251361847},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.336637020111084},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2926146984100342},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22124570608139038},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1569032073020935},{"id":"https://openalex.org/C133425853","wikidata":"https://www.wikidata.org/wiki/Q60571","display_name":"Neoclassical economics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/07421222.2015.1138375","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2015.1138375","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:scholarbank.nus.edu.sg:10635/140878","is_oa":false,"landing_page_url":"http://scholarbank.nus.edu.sg/handle/10635/140878","pdf_url":null,"source":{"id":"https://openalex.org/S7407052290","display_name":"National University of Singapore","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Taylor & Francis","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.7900000214576721,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":88,"referenced_works":["https://openalex.org/W68133190","https://openalex.org/W128946553","https://openalex.org/W973898286","https://openalex.org/W1496065774","https://openalex.org/W1508215576","https://openalex.org/W1533444565","https://openalex.org/W1543209321","https://openalex.org/W1561570831","https://openalex.org/W1571998446","https://openalex.org/W1586046584","https://openalex.org/W1593594222","https://openalex.org/W1597982698","https://openalex.org/W1608836379","https://openalex.org/W1742813727","https://openalex.org/W1747608905","https://openalex.org/W1969870724","https://openalex.org/W1971440513","https://openalex.org/W1971870746","https://openalex.org/W1975694814","https://openalex.org/W1976089762","https://openalex.org/W1979907230","https://openalex.org/W1981537149","https://openalex.org/W1983411321","https://openalex.org/W1985943329","https://openalex.org/W1987258130","https://openalex.org/W1992851801","https://openalex.org/W1994670644","https://openalex.org/W1995020741","https://openalex.org/W1995425481","https://openalex.org/W1997460207","https://openalex.org/W1998444060","https://openalex.org/W2005956583","https://openalex.org/W2009351403","https://openalex.org/W2010409598","https://openalex.org/W2013274940","https://openalex.org/W2014699457","https://openalex.org/W2015057804","https://openalex.org/W2017609493","https://openalex.org/W2024180819","https://openalex.org/W2025938152","https://openalex.org/W2026264529","https://openalex.org/W2031611173","https://openalex.org/W2032091634","https://openalex.org/W2040407388","https://openalex.org/W2045468017","https://openalex.org/W2050412482","https://openalex.org/W2051734348","https://openalex.org/W2065517342","https://openalex.org/W2071666535","https://openalex.org/W2081010956","https://openalex.org/W2085463891","https://openalex.org/W2094260684","https://openalex.org/W2096320953","https://openalex.org/W2102303925","https://openalex.org/W2102467277","https://openalex.org/W2118016181","https://openalex.org/W2119486295","https://openalex.org/W2125947353","https://openalex.org/W2128000286","https://openalex.org/W2131096463","https://openalex.org/W2131703669","https://openalex.org/W2137247419","https://openalex.org/W2145876965","https://openalex.org/W2150563888","https://openalex.org/W2157684370","https://openalex.org/W2160251866","https://openalex.org/W2160449652","https://openalex.org/W2163241745","https://openalex.org/W2164309533","https://openalex.org/W2165049547","https://openalex.org/W2165072427","https://openalex.org/W2258420079","https://openalex.org/W2259522962","https://openalex.org/W2313319791","https://openalex.org/W2323965144","https://openalex.org/W2574118690","https://openalex.org/W2902225836","https://openalex.org/W2992906311","https://openalex.org/W3009189837","https://openalex.org/W3121277531","https://openalex.org/W3122287309","https://openalex.org/W3125246643","https://openalex.org/W4235269857","https://openalex.org/W4236609294","https://openalex.org/W4243667233","https://openalex.org/W4292811746","https://openalex.org/W4297081765","https://openalex.org/W4299601558"],"related_works":["https://openalex.org/W1545110680","https://openalex.org/W2010614377","https://openalex.org/W3201620919","https://openalex.org/W2889582983","https://openalex.org/W2991476521","https://openalex.org/W2885353592","https://openalex.org/W2112711953","https://openalex.org/W1991424668","https://openalex.org/W1632751049","https://openalex.org/W2807102594"],"abstract_inverted_index":{"The":[0,65,128],"soaring":[1],"number":[2],"of":[3,55,87,104,122,126,142],"privacy":[4,42,150],"breaches":[5,43],"has":[6],"prompted":[7],"affected":[8],"firms":[9],"to":[10,13,112],"learn":[11],"how":[12,30],"effectively":[14],"recover":[15],"damaged":[16],"customer":[17,32,147],"relationships.":[18],"In":[19,106],"this":[20],"study":[21,129],"we":[22,51],"develop":[23],"and":[24,58,92,102,124,132],"test":[25],"a":[26,37,47,62,79,134],"model":[27,67],"that":[28,84],"explains":[29],"online":[31,75],"behavior":[33],"is":[34],"influenced":[35],"by":[36],"firm\u2019s":[38],"recovery":[39,49],"endeavors":[40],"when":[41],"occur.":[44],"Drawing":[45],"on":[46,78],"service":[48],"perspective,":[50],"integrate":[52],"the":[53,140],"notions":[54],"justice":[56,88],"perceptions":[57],"psychological":[59,97,108],"responses":[60,109],"into":[61],"theoretical":[63],"framework.":[64],"proposed":[66],"was":[68],"tested":[69],"against":[70],"data":[71],"collected":[72],"from":[73],"1,007":[74],"customers":[76],"based":[77],"hypothetical":[80],"scenario.":[81],"Results":[82],"show":[83],"three":[85],"types":[86],"perceptions,":[89],"distributive,":[90],"procedural,":[91],"interactional":[93],"justice,":[94],"jointly":[95],"affect":[96],"responses\u2014that":[98],"is,":[99],"perceived":[100],"breach":[101],"feelings":[103],"violation.":[105],"addition,":[107],"were":[110],"shown":[111],"be":[113],"important":[114],"in":[115,145],"shaping":[116],"postincident":[117],"outcomes":[118],"such":[119],"as":[120],"post-word":[121],"mouth":[123],"post-likelihood":[125],"switching.":[127],"gives":[130],"researchers":[131],"practitioners":[133],"useful":[135],"conceptual":[136],"tool":[137],"for":[138],"analyzing":[139],"effectiveness":[141],"organizational":[143],"practices":[144],"recovering":[146],"relationship":[148],"after":[149],"breaches.":[151]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
