{"id":"https://openalex.org/W2217568322","doi":"https://doi.org/10.1080/07421222.2015.1095034","title":"Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field","display_name":"Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field","publication_year":2015,"publication_date":"2015-07-03","ids":{"openalex":"https://openalex.org/W2217568322","doi":"https://doi.org/10.1080/07421222.2015.1095034","mag":"2217568322"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.2015.1095034","is_oa":true,"landing_page_url":"https://doi.org/10.1080/07421222.2015.1095034","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1080/07421222.2015.1095034","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033421842","display_name":"Christoph Peters","orcid":"https://orcid.org/0000-0001-8140-1516"},"institutions":[{"id":"https://openalex.org/I4210123366","display_name":"Health Information Management","ror":"https://ror.org/02zmq8s40","country_code":"BE","type":"other","lineage":["https://openalex.org/I4210123366"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Christoph Peters","raw_affiliation_strings":["Institute of Information Management, University of St","View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Information Management, University of St","institution_ids":["https://openalex.org/I4210123366"]},{"raw_affiliation_string":"View further author information","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058181708","display_name":"Ivo Blohm","orcid":"https://orcid.org/0000-0003-2422-5952"},"institutions":[{"id":"https://openalex.org/I4210123366","display_name":"Health Information Management","ror":"https://ror.org/02zmq8s40","country_code":"BE","type":"other","lineage":["https://openalex.org/I4210123366"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Ivo Blohm","raw_affiliation_strings":["Institute of Information Management, University of St","View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Information Management, University of St","institution_ids":["https://openalex.org/I4210123366"]},{"raw_affiliation_string":"View further author information","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031171331","display_name":"Jan Marco Leimeister","orcid":"https://orcid.org/0000-0002-1990-2894"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jan Marco Leimeister","raw_affiliation_strings":["University of St","View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of St","institution_ids":[]},{"raw_affiliation_string":"View further author information","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":20.595,"has_fulltext":false,"cited_by_count":119,"citation_normalized_percentile":{"value":0.99331678,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"32","issue":"3","first_page":"75","last_page":"104"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9610000252723694,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9513000249862671,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.6858631372451782},{"id":"https://openalex.org/keywords/industrialization-of-services-business-model","display_name":"Industrialization of services business model","score":0.6808357238769531},{"id":"https://openalex.org/keywords/telemedicine","display_name":"Telemedicine","score":0.5796200037002563},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5788164734840393},{"id":"https://openalex.org/keywords/services-computing","display_name":"Services computing","score":0.5414097905158997},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.526817798614502},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5067349076271057},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4885317087173462},{"id":"https://openalex.org/keywords/provisioning","display_name":"Provisioning","score":0.4872249662876129},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.48519065976142883},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4488603472709656},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4310384690761566},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.42595499753952026},{"id":"https://openalex.org/keywords/new-business-development","display_name":"New business development","score":0.42344266176223755},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.4111926257610321},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3829424977302551},{"id":"https://openalex.org/keywords/electronic-business","display_name":"Electronic business","score":0.2805224359035492},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.26826637983322144},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.22702640295028687},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.20121154189109802},{"id":"https://openalex.org/keywords/business-relationship-management","display_name":"Business relationship management","score":0.17746534943580627},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.1476234495639801},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13642877340316772}],"concepts":[{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.6858631372451782},{"id":"https://openalex.org/C81286331","wikidata":"https://www.wikidata.org/wiki/Q6028047","display_name":"Industrialization of services business model","level":5,"score":0.6808357238769531},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.5796200037002563},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5788164734840393},{"id":"https://openalex.org/C542858634","wikidata":"https://www.wikidata.org/wiki/Q7455845","display_name":"Services computing","level":3,"score":0.5414097905158997},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.526817798614502},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5067349076271057},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4885317087173462},{"id":"https://openalex.org/C172191483","wikidata":"https://www.wikidata.org/wiki/Q1071806","display_name":"Provisioning","level":2,"score":0.4872249662876129},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.48519065976142883},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4488603472709656},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4310384690761566},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.42595499753952026},{"id":"https://openalex.org/C34630208","wikidata":"https://www.wikidata.org/wiki/Q7016388","display_name":"New business development","level":3,"score":0.42344266176223755},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.4111926257610321},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3829424977302551},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.2805224359035492},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26826637983322144},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.22702640295028687},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.20121154189109802},{"id":"https://openalex.org/C199364280","wikidata":"https://www.wikidata.org/wiki/Q5001929","display_name":"Business relationship management","level":4,"score":0.17746534943580627},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1476234495639801},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13642877340316772},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/07421222.2015.1095034","is_oa":true,"landing_page_url":"https://doi.org/10.1080/07421222.2015.1095034","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:www.alexandria.unisg.ch:247793","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Journal paper"}],"best_oa_location":{"id":"doi:10.1080/07421222.2015.1095034","is_oa":true,"landing_page_url":"https://doi.org/10.1080/07421222.2015.1095034","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5799999833106995,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W3831292","https://openalex.org/W70494731","https://openalex.org/W74480463","https://openalex.org/W95391712","https://openalex.org/W139852187","https://openalex.org/W152852802","https://openalex.org/W159949820","https://openalex.org/W279724836","https://openalex.org/W563858599","https://openalex.org/W592138328","https://openalex.org/W1276866904","https://openalex.org/W1481351837","https://openalex.org/W1509307039","https://openalex.org/W1530538252","https://openalex.org/W1549284551","https://openalex.org/W1572711492","https://openalex.org/W1574783212","https://openalex.org/W1590061033","https://openalex.org/W1605127507","https://openalex.org/W1635026119","https://openalex.org/W1644620247","https://openalex.org/W1964555080","https://openalex.org/W1994062892","https://openalex.org/W1999135195","https://openalex.org/W2006495214","https://openalex.org/W2028565278","https://openalex.org/W2037021691","https://openalex.org/W2045507107","https://openalex.org/W2075284967","https://openalex.org/W2077356795","https://openalex.org/W2077617176","https://openalex.org/W2083634997","https://openalex.org/W2084514269","https://openalex.org/W2088070039","https://openalex.org/W2098239681","https://openalex.org/W2106634059","https://openalex.org/W2111628838","https://openalex.org/W2126840412","https://openalex.org/W2132789787","https://openalex.org/W2135526934","https://openalex.org/W2136071264","https://openalex.org/W2137373114","https://openalex.org/W2140918053","https://openalex.org/W2158393623","https://openalex.org/W2159550836","https://openalex.org/W2164314939","https://openalex.org/W2166792323","https://openalex.org/W2169571673","https://openalex.org/W2217525246","https://openalex.org/W2236313625","https://openalex.org/W2405438238","https://openalex.org/W2626239712","https://openalex.org/W2739904528","https://openalex.org/W2744116302","https://openalex.org/W2912957542","https://openalex.org/W2994550771","https://openalex.org/W3122343918","https://openalex.org/W3124302737","https://openalex.org/W3149185372","https://openalex.org/W4207014596","https://openalex.org/W4231951351","https://openalex.org/W4238195324","https://openalex.org/W4250625785","https://openalex.org/W4256203426"],"related_works":["https://openalex.org/W1526141455","https://openalex.org/W2786560632","https://openalex.org/W7685769","https://openalex.org/W4237454108","https://openalex.org/W4323855124","https://openalex.org/W2093665514","https://openalex.org/W28470596","https://openalex.org/W77459765","https://openalex.org/W2408042504","https://openalex.org/W2940729991"],"abstract_inverted_index":{"Telemedicine":[0],"services":[1,29,41,50,165],"may":[2],"improve":[3],"the":[4,13,83,98,107,117,128,139,155],"quality":[5],"of":[6,8,15,27,46,86,112,119,130],"life":[7],"individuals":[9],"while":[10],"also":[11],"reducing":[12],"costs":[14],"service":[16,36,61],"provisioning.":[17],"They":[18],"represent":[19],"an":[20,66,175],"important":[21],"but":[22],"as":[23],"yet":[24],"understudied":[25],"type":[26],"complex":[28,40,164],"that":[30],"integrates":[31],"many":[32],"stakeholders":[33],"acting":[34],"in":[35,154,185],"value":[37],"networks.":[38],"These":[39],"typically":[42],"comprise":[43],"a":[44,90,101,143,186],"combination":[45],"information":[47],"technology":[48],"(IT)":[49],"and":[51,56,75,96,110,127,148,173,177],"highly":[52],"person-oriented,":[53],"non-IT":[54],"services,":[55],"are":[57,80],"characterized":[58],"by":[59,141],"long":[60],"delivery":[62],"periods.":[63],"In":[64],"such":[65],"environment,":[67],"it":[68],"is":[69],"particularly":[70],"difficult":[71],"to":[72,138],"generate":[73],"successful":[74,133],"sustainable":[76],"business":[77,114,124,134,145,151,161,182],"models,":[78,115],"which":[79],"necessary":[81],"for":[82,122,132,163,180],"widespread":[84],"provision":[85],"telemedicine":[87,113,156],"services.":[88],"Following":[89],"design":[91],"research":[92],"approach,":[93],"we":[94],"develop":[95],"evaluate":[97],"CompBizMod":[99],"framework,":[100],"morphological":[102],"box":[103],"allowing":[104],"for:":[105],"(1)":[106],"analysis,":[108],"description,":[109],"classification":[111],"(2)":[116],"identification":[118,129],"white":[120],"spots":[121],"future":[123],"opportunities,":[125],"(3)":[126],"patterns":[131,153,184],"models.":[135],"We":[136,158],"contribute":[137],"literature":[140],"presenting":[142],"specific":[144],"model":[146,152,183],"framework":[147],"identifying":[149,181],"three":[150],"industry.":[157,188],"exhibit":[159],"how":[160],"models":[162],"can":[166],"be":[167],"decomposed":[168],"into":[169],"their":[170],"constituent":[171],"elements":[172],"present":[174],"easy":[176],"replicable":[178],"approach":[179],"given":[187]},"counts_by_year":[{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":14},{"year":2019,"cited_by_count":15},{"year":2018,"cited_by_count":16},{"year":2017,"cited_by_count":17},{"year":2016,"cited_by_count":5}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}