{"id":"https://openalex.org/W1721421031","doi":"https://doi.org/10.1080/07421222.2003.11045748","title":"The DeLone and McLean Model of Information Systems Success: A Ten-Year Update","display_name":"The DeLone and McLean Model of Information Systems Success: A Ten-Year Update","publication_year":2003,"publication_date":"2003-04-01","ids":{"openalex":"https://openalex.org/W1721421031","doi":"https://doi.org/10.1080/07421222.2003.11045748","mag":"1721421031"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.2003.11045748","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2003.11045748","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029249959","display_name":"William DeLone","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"William H. Delone","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5101196513","display_name":"Ephraim R. McLean","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ephraim R. McLean","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":181.1652,"has_fulltext":false,"cited_by_count":11528,"citation_normalized_percentile":{"value":0.99973475,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"19","issue":"4","first_page":"9","last_page":"30"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9818999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7187517285346985},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5972291827201843},{"id":"https://openalex.org/keywords/success-factors","display_name":"Success factors","score":0.45886561274528503},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4042873978614807},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3482552170753479},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.0834001898765564}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7187517285346985},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5972291827201843},{"id":"https://openalex.org/C2985625233","wikidata":"https://www.wikidata.org/wiki/Q7632539","display_name":"Success factors","level":2,"score":0.45886561274528503},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4042873978614807},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3482552170753479},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0834001898765564},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/07421222.2003.11045748","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.2003.11045748","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.88.3031","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.88.3031","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://mtsu32.mtsu.edu:11409/698-Delone&amp;McLean-TenYearUpdate.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.41999998688697815,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W45497666","https://openalex.org/W47767220","https://openalex.org/W1481081172","https://openalex.org/W1487725643","https://openalex.org/W1494401083","https://openalex.org/W1504845112","https://openalex.org/W1510259567","https://openalex.org/W1538264000","https://openalex.org/W1543114980","https://openalex.org/W1546637313","https://openalex.org/W1548408014","https://openalex.org/W1572802070","https://openalex.org/W1585650195","https://openalex.org/W1587451402","https://openalex.org/W1862276743","https://openalex.org/W1955934323","https://openalex.org/W1972013208","https://openalex.org/W1972952402","https://openalex.org/W1977465274","https://openalex.org/W1979828126","https://openalex.org/W1987198869","https://openalex.org/W1993262804","https://openalex.org/W1998581510","https://openalex.org/W2011457410","https://openalex.org/W2018668985","https://openalex.org/W2022452544","https://openalex.org/W2023407407","https://openalex.org/W2028629027","https://openalex.org/W2029020234","https://openalex.org/W2034257910","https://openalex.org/W2041369756","https://openalex.org/W2041404167","https://openalex.org/W2041622684","https://openalex.org/W2043227098","https://openalex.org/W2048224296","https://openalex.org/W2050075077","https://openalex.org/W2054691403","https://openalex.org/W2057012437","https://openalex.org/W2067422547","https://openalex.org/W2068322856","https://openalex.org/W2068401349","https://openalex.org/W2070063698","https://openalex.org/W2078382101","https://openalex.org/W2082529226","https://openalex.org/W2087787190","https://openalex.org/W2091467891","https://openalex.org/W2096099424","https://openalex.org/W2096878712","https://openalex.org/W2098216047","https://openalex.org/W2131095207","https://openalex.org/W2145911636","https://openalex.org/W2151221941","https://openalex.org/W2155780104","https://openalex.org/W2157015985","https://openalex.org/W2158809862","https://openalex.org/W2167756992","https://openalex.org/W2993383518","https://openalex.org/W3121565148","https://openalex.org/W3124865537","https://openalex.org/W3216828173"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655","https://openalex.org/W2359140296"],"abstract_inverted_index":{"Ten":[0],"years":[1],"ago,":[2],"we":[3,30,67,98],"presented":[4],"the":[5,21,34,41,72,86,89],"DeLone":[6,78],"and":[7,17,53,74,79,106],"McLean":[8,80],"Information":[9],"Systems":[10],"(IS)":[11],"Success":[12,82],"Model":[13],"as":[14],"a":[15,100],"framework":[16],"model":[18,73,91],"for":[19,92],"measuring":[20,93],"complex-dependent":[22],"variable":[23],"in":[24],"IS":[25,36,81,110],"research.":[26],"In":[27],"this":[28],"paper,":[29],"discuss":[31,85],"many":[32],"of":[33,40,64,88,102,109],"important":[35],"success":[37],"research":[38,47],"contributions":[39],"last":[42],"decade,":[43],"focusing":[44],"especially":[45],"on":[46,61],"efforts":[48],"that":[49],"apply,":[50],"validate,":[51],"challenge,":[52],"propose":[54,68,75],"enhancements":[55],"to":[56,71],"our":[57,62],"original":[58],"model.":[59],"Based":[60],"evaluation":[63],"those":[65],"contributions,":[66],"minor":[69],"refinements":[70],"an":[76],"updated":[77,90],"Model.":[83],"We":[84],"utility":[87],"e-commerce":[94],"system":[95],"success.":[96,111],"Finally,":[97],"make":[99],"series":[101],"recommendations":[103],"regarding":[104],"current":[105],"future":[107],"measurement":[108]},"counts_by_year":[{"year":2026,"cited_by_count":498},{"year":2025,"cited_by_count":665},{"year":2024,"cited_by_count":751},{"year":2023,"cited_by_count":763},{"year":2022,"cited_by_count":785},{"year":2021,"cited_by_count":731},{"year":2020,"cited_by_count":669},{"year":2019,"cited_by_count":581},{"year":2018,"cited_by_count":555},{"year":2017,"cited_by_count":530},{"year":2016,"cited_by_count":532},{"year":2015,"cited_by_count":650},{"year":2014,"cited_by_count":623},{"year":2013,"cited_by_count":578},{"year":2012,"cited_by_count":579}],"updated_date":"2026-08-10T07:06:39.071514","created_date":"2025-10-10T00:00:00"}
