{"id":"https://openalex.org/W155897216","doi":"https://doi.org/10.1080/07421222.1989.11517842","title":"The Use of Critical Success Factors in Evaluation of Information Systems: A Case Study","display_name":"The Use of Critical Success Factors in Evaluation of Information Systems: A Case Study","publication_year":1989,"publication_date":"1989-03-01","ids":{"openalex":"https://openalex.org/W155897216","doi":"https://doi.org/10.1080/07421222.1989.11517842","mag":"155897216"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.1989.11517842","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.1989.11517842","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102846275","display_name":"Fran\u00e7ois Bergeron","orcid":"https://orcid.org/0000-0003-1505-8056"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fran\u00e7ois Bergeron","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085268050","display_name":"Clermont B\u00e9gin","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Clermont B\u00e9gin","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6968,"has_fulltext":false,"cited_by_count":58,"citation_normalized_percentile":{"value":0.66019417,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"5","issue":"4","first_page":"111","last_page":"124"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.786899983882904,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.786899983882904,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11810","display_name":"Complex Systems and Decision Making","score":0.775600016117096,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.7483999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.870978593826294},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5643341541290283},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5481236577033997},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.49794721603393555},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4921252131462097},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.45270320773124695},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.4262353181838989},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.40145450830459595},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19704973697662354},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10927525162696838}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.870978593826294},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5643341541290283},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5481236577033997},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.49794721603393555},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4921252131462097},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.45270320773124695},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4262353181838989},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40145450830459595},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19704973697662354},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10927525162696838},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/07421222.1989.11517842","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07421222.1989.11517842","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W52319684","https://openalex.org/W166149995","https://openalex.org/W602324557","https://openalex.org/W1590974763","https://openalex.org/W2015478155","https://openalex.org/W2017267853","https://openalex.org/W2035060857","https://openalex.org/W2046363656","https://openalex.org/W2051449174","https://openalex.org/W2055079566","https://openalex.org/W2061442989","https://openalex.org/W2165354044","https://openalex.org/W2223551368","https://openalex.org/W2293628173","https://openalex.org/W2333107105","https://openalex.org/W2415786937","https://openalex.org/W2799761491","https://openalex.org/W2987320177","https://openalex.org/W3217458362","https://openalex.org/W4212916187","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W2184924597","https://openalex.org/W4248159600","https://openalex.org/W4382050238","https://openalex.org/W2760857793","https://openalex.org/W2977256249","https://openalex.org/W2981059307","https://openalex.org/W3008663984","https://openalex.org/W2886944135","https://openalex.org/W2109933743","https://openalex.org/W2236701815"],"abstract_inverted_index":{":This":[0],"paper":[1],"discusses":[2],"the":[3,6,17,40,51,58,71,75,83,86,105,108,112],"application":[4],"of":[5,15,53,60,74,82,107,114],"Critical":[7,41],"Success":[8,42],"Factor":[9],"(csf)":[10],"method":[11,45,100],"as":[12],"a":[13,26,61,94],"way":[14],"evaluating":[16],"information":[18,55,72,109],"available":[19],"for":[20],"planning":[21],"and":[22,33],"control":[23],"activities.":[24],"Using":[25],"questionnaire":[27],"in":[28,70,111],"addition":[29],"to":[30,36,49,103],"individual":[31],"interviews":[32],"group":[34],"meetings":[35],"collect":[37],"data":[38],"on":[39],"Factors,":[43],"Rockart\u2019s":[44],"was":[46],"successfully":[47],"applied":[48],"assess":[50],"availability":[52],"critical":[54],"needed":[56],"by":[57,89],"management":[59,76],"multi-institutional":[62],"health":[63],"care":[64],"arrangement.":[65],"Results":[66],"indicated":[67],"large":[68],"differences":[69],"needs":[73],"team":[77],"evaluated.":[78],"The":[79,98],"added":[80],"value":[81],"work":[84],"is":[85,101],"insights":[87],"gained":[88],"using":[90],"multiple":[91],"methods":[92],"within":[93],"general":[95],"csf":[96,99],"concept.":[97],"recommended":[102],"perform":[104],"evaluation":[106],"function":[110],"context":[113],"evaluative":[115],"research.":[116]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":6}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}