{"id":"https://openalex.org/W3010648781","doi":"https://doi.org/10.1080/07370024.2020.1731690","title":"An empirically grounded sociotechnical perspective on designing virtual agents for older adults","display_name":"An empirically grounded sociotechnical perspective on designing virtual agents for older adults","publication_year":2020,"publication_date":"2020-03-20","ids":{"openalex":"https://openalex.org/W3010648781","doi":"https://doi.org/10.1080/07370024.2020.1731690","mag":"3010648781"},"language":"en","primary_location":{"id":"doi:10.1080/07370024.2020.1731690","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07370024.2020.1731690","pdf_url":null,"source":{"id":"https://openalex.org/S2481449237","display_name":"Human-Computer Interaction","issn_l":"0737-0024","issn":["0737-0024","1532-7051"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057301369","display_name":"Jaisie Sin","orcid":"https://orcid.org/0000-0001-6288-7303"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Jaisie Sin","raw_affiliation_strings":["TAGlab and Faculty of Information, University of Toronto, Toronto, Canada"],"affiliations":[{"raw_affiliation_string":"TAGlab and Faculty of Information, University of Toronto, Toronto, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038473334","display_name":"Cosmin Munteanu","orcid":"https://orcid.org/0000-0002-0635-9124"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Cosmin Munteanu","raw_affiliation_strings":["TAGlab and ICCIT, University of Toronto, Toronto, Canada"],"affiliations":[{"raw_affiliation_string":"TAGlab and ICCIT, University of Toronto, Toronto, Canada","institution_ids":["https://openalex.org/I185261750"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5057301369"],"corresponding_institution_ids":["https://openalex.org/I185261750"],"apc_list":null,"apc_paid":null,"fwci":3.0489,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.9281497,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"35","issue":"5-6","first_page":"481","last_page":"510"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sociotechnical-system","display_name":"Sociotechnical system","score":0.9662890434265137},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.8188821077346802},{"id":"https://openalex.org/keywords/grounded-theory","display_name":"Grounded theory","score":0.6920813322067261},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48979759216308594},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.40001580119132996},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3456602990627289},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.321654736995697},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3061458468437195},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.21121877431869507},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.1625993847846985}],"concepts":[{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.9662890434265137},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.8188821077346802},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.6920813322067261},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48979759216308594},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.40001580119132996},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3456602990627289},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.321654736995697},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3061458468437195},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.21121877431869507},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.1625993847846985},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/07370024.2020.1731690","is_oa":false,"landing_page_url":"https://doi.org/10.1080/07370024.2020.1731690","pdf_url":null,"source":{"id":"https://openalex.org/S2481449237","display_name":"Human-Computer Interaction","issn_l":"0737-0024","issn":["0737-0024","1532-7051"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":79,"referenced_works":["https://openalex.org/W42461611","https://openalex.org/W201439249","https://openalex.org/W216945601","https://openalex.org/W1516385419","https://openalex.org/W1892502720","https://openalex.org/W1965161866","https://openalex.org/W1967747542","https://openalex.org/W1977519940","https://openalex.org/W1979290264","https://openalex.org/W1984234945","https://openalex.org/W2010210047","https://openalex.org/W2016215457","https://openalex.org/W2018165456","https://openalex.org/W2032047314","https://openalex.org/W2037579514","https://openalex.org/W2057879445","https://openalex.org/W2076621134","https://openalex.org/W2088565782","https://openalex.org/W2107498206","https://openalex.org/W2107725136","https://openalex.org/W2109636054","https://openalex.org/W2112042732","https://openalex.org/W2113519839","https://openalex.org/W2119830340","https://openalex.org/W2120774710","https://openalex.org/W2123952992","https://openalex.org/W2124485790","https://openalex.org/W2125925946","https://openalex.org/W2129022247","https://openalex.org/W2136058926","https://openalex.org/W2136926869","https://openalex.org/W2137125422","https://openalex.org/W2151395859","https://openalex.org/W2151613078","https://openalex.org/W2155355283","https://openalex.org/W2156460502","https://openalex.org/W2157392897","https://openalex.org/W2239646694","https://openalex.org/W2294447736","https://openalex.org/W2294999833","https://openalex.org/W2398385017","https://openalex.org/W2403902426","https://openalex.org/W2477154030","https://openalex.org/W2494824428","https://openalex.org/W2532556754","https://openalex.org/W2538029888","https://openalex.org/W2603109714","https://openalex.org/W2604884388","https://openalex.org/W2610700150","https://openalex.org/W2610728795","https://openalex.org/W2613464365","https://openalex.org/W2623779865","https://openalex.org/W2758912220","https://openalex.org/W2766439611","https://openalex.org/W2792183666","https://openalex.org/W2795916109","https://openalex.org/W2798746331","https://openalex.org/W2806273920","https://openalex.org/W2896833840","https://openalex.org/W2897702578","https://openalex.org/W2898970033","https://openalex.org/W2899389701","https://openalex.org/W2909822833","https://openalex.org/W2912876302","https://openalex.org/W2913756371","https://openalex.org/W2943794164","https://openalex.org/W2957749374","https://openalex.org/W3010150083","https://openalex.org/W4231736063","https://openalex.org/W4232221310","https://openalex.org/W4246777307","https://openalex.org/W4247428573","https://openalex.org/W4251113007","https://openalex.org/W4365388135","https://openalex.org/W6677776168","https://openalex.org/W6794850166","https://openalex.org/W6880542606","https://openalex.org/W6981026971","https://openalex.org/W7071281179"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W1980714815","https://openalex.org/W3133630643","https://openalex.org/W608490485","https://openalex.org/W2481729736","https://openalex.org/W4389636114","https://openalex.org/W2236208621","https://openalex.org/W2967475239","https://openalex.org/W4308919250","https://openalex.org/W2545074387"],"abstract_inverted_index":{"Autonomous,":[0],"intelligent":[1,169],"virtual":[2],"agents":[3],"(IVAs)":[4],"are":[5],"increasingly":[6],"used":[7],"commercially":[8],"in":[9,104],"essential":[10],"information":[11,42,102,133,141,182],"spaces":[12],"such":[13,74,93,171],"as":[14,94,172],"healthcare.":[15],"Existing":[16],"IVA":[17],"research":[18],"has":[19],"focused":[20],"on":[21],"microscale":[22],"interaction":[23,167],"patterns,":[24],"for":[25,178],"example":[26],"those":[27],"related":[28],"to":[29,62,67,82,135,154,162,184],"the":[30,37,48,88,99,123,136,140,158,179,186],"usability":[31],"of":[32,40,52,90,101,108,131,139,157,181,188],"artificial":[33],"intelligence":[34],"systems.":[35],"However,":[36],"sociotechnical":[38,80,151,194],"patterns":[39,75],"users\u2019":[41,83,166],"practices":[43],"and":[44,50,85,114,125],"their":[45],"relationship":[46],"with":[47,168],"design":[49,187],"adoption":[51,89],"IVAs":[53,134],"have":[54],"been":[55],"largely":[56],"understudied,":[57],"especially":[58],"when":[59],"it":[60],"comes":[61],"older":[63,110],"adults,":[64],"who":[65],"stand":[66],"benefit":[68],"greatly":[69],"from":[70,127,192],"IVAs.":[71,95,173],"Yet,":[72],"exposing":[73],"may":[76,112],"more":[77],"meaningfully":[78],"relate":[79,122],"considerations":[81],"perceptions":[84],"attitudes":[86],"toward":[87],"emerging":[91],"technologies":[92],"We":[96],"explore":[97],"here":[98],"feasibility":[100],"models":[103,183],"informing":[105],"our":[106],"understanding":[107],"how":[109],"adults":[111],"use":[113],"perceive":[115],"an":[116],"IVA.":[117],"To":[118],"do":[119],"this,":[120,148,175],"we":[121,149,176],"insights":[124],"findings":[126],"a":[128,193],"case":[129],"study":[130],"health":[132],"six":[137],"stages":[138],"search":[142],"process":[143],"model":[144],"(ISP).":[145],"By":[146],"doing":[147],"uncover":[150],"issues":[152],"pertinent":[153],"each":[155],"stage":[156],"ISP":[159],"which":[160],"help":[161],"better":[163],"contextualize":[164],"(older)":[165],"interfaces":[170,191],"Through":[174],"argue":[177],"potential":[180],"inform":[185],"interactive":[189],"user":[190],"approach.":[195]},"counts_by_year":[{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
