{"id":"https://openalex.org/W2116921403","doi":"https://doi.org/10.1080/0268396031000077422","title":"Opportunities to Learn from \u2018Failure\u2019 with Electronic Commerce: A Case Study of Electronic Banking","display_name":"Opportunities to Learn from \u2018Failure\u2019 with Electronic Commerce: A Case Study of Electronic Banking","publication_year":2003,"publication_date":"2003-03-01","ids":{"openalex":"https://openalex.org/W2116921403","doi":"https://doi.org/10.1080/0268396031000077422","mag":"2116921403"},"language":"en","primary_location":{"id":"doi:10.1080/0268396031000077422","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0268396031000077422","pdf_url":null,"source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://figshare.com/articles/journal_contribution/Opportunities_to_learn_from_failure_with_electronic_commerce_a_case_study_of_electronic_banking/23411756","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101474655","display_name":"Jimmy Huang","orcid":"https://orcid.org/0000-0001-6237-7055"},"institutions":[{"id":"https://openalex.org/I142263535","display_name":"University of Nottingham","ror":"https://ror.org/01ee9ar58","country_code":"GB","type":"education","lineage":["https://openalex.org/I142263535"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jimmy Huang","raw_affiliation_strings":["Nottingham University Business School, Jubilee Campus, Wollaton Road, Nottingham NG8 1BB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nottingham University Business School, Jubilee Campus, Wollaton Road, Nottingham NG8 1BB, UK","institution_ids":["https://openalex.org/I142263535"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077372298","display_name":"Enesi Makoju","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Enesi Makoju","raw_affiliation_strings":["First Atlantic Bank plc, 4/6 Adetokunbo Ademola Street, PO Box 75369, Victoria Island, Lagos, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"First Atlantic Bank plc, 4/6 Adetokunbo Ademola Street, PO Box 75369, Victoria Island, Lagos, Nigeria","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111751881","display_name":"Sue Newell","orcid":null},"institutions":[{"id":"https://openalex.org/I139924743","display_name":"Bentley University","ror":"https://ror.org/01px48m89","country_code":"US","type":"education","lineage":["https://openalex.org/I139924743"]},{"id":"https://openalex.org/I184558857","display_name":"Royal Holloway University of London","ror":"https://ror.org/04g2vpn86","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I184558857"]}],"countries":["GB","US"],"is_corresponding":false,"raw_author_name":"Sue Newell","raw_affiliation_strings":["Bentley College, 175 Forest Street, Waltham, MA 0242-4705, USA, and Royal Holloway, University of London, Egham, Surrey TN20 1EX, UK","Bentley College"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bentley College, 175 Forest Street, Waltham, MA 0242-4705, USA, and Royal Holloway, University of London, Egham, Surrey TN20 1EX, UK","institution_ids":["https://openalex.org/I139924743","https://openalex.org/I184558857"]},{"raw_affiliation_string":"Bentley College","institution_ids":["https://openalex.org/I139924743"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109845978","display_name":"Robert D. Galliers","orcid":null},"institutions":[{"id":"https://openalex.org/I139924743","display_name":"Bentley University","ror":"https://ror.org/01px48m89","country_code":"US","type":"education","lineage":["https://openalex.org/I139924743"]},{"id":"https://openalex.org/I909854389","display_name":"London School of Economics and Political Science","ror":"https://ror.org/0090zs177","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I909854389"]}],"countries":["GB","US"],"is_corresponding":false,"raw_author_name":"Robert D. Galliers","raw_affiliation_strings":["Bentley College, 175 Forest Street, Waltham, MA 0242-4705, USA, and London School of Economics Houghton Street, London WC2A 2AE, UK","Bentley College"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bentley College, 175 Forest Street, Waltham, MA 0242-4705, USA, and London School of Economics Houghton Street, London WC2A 2AE, UK","institution_ids":["https://openalex.org/I139924743","https://openalex.org/I909854389"]},{"raw_affiliation_string":"Bentley College","institution_ids":["https://openalex.org/I139924743"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3140,"currency":"USD","value_usd":3140},"apc_paid":null,"fwci":8.0957,"has_fulltext":false,"cited_by_count":72,"citation_normalized_percentile":{"value":0.96710526,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"18","issue":"1","first_page":"17","last_page":"26"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12786","display_name":"Innovation and Socioeconomic Development","score":0.968999981880188,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12786","display_name":"Innovation and Socioeconomic Development","score":0.968999981880188,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9521999955177307,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9300000071525574,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/soft-systems-methodology","display_name":"Soft systems methodology","score":0.6086962819099426},{"id":"https://openalex.org/keywords/opposition","display_name":"Opposition (politics)","score":0.5813541412353516},{"id":"https://openalex.org/keywords/active-listening","display_name":"Active listening","score":0.5755130052566528},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5754595994949341},{"id":"https://openalex.org/keywords/first-mover-advantage","display_name":"First-mover advantage","score":0.5353966355323792},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4941249191761017},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.48455753922462463},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.42654484510421753},{"id":"https://openalex.org/keywords/strategic-information-system","display_name":"Strategic information system","score":0.4191702902317047},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3738909959793091},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.3633688688278198},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34583523869514465},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3339827060699463},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.22714591026306152},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.16026565432548523},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14951211214065552},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.13436251878738403},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11585956811904907}],"concepts":[{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.6086962819099426},{"id":"https://openalex.org/C2780668109","wikidata":"https://www.wikidata.org/wiki/Q192852","display_name":"Opposition (politics)","level":3,"score":0.5813541412353516},{"id":"https://openalex.org/C177291462","wikidata":"https://www.wikidata.org/wiki/Q423038","display_name":"Active listening","level":2,"score":0.5755130052566528},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5754595994949341},{"id":"https://openalex.org/C196276664","wikidata":"https://www.wikidata.org/wiki/Q121716","display_name":"First-mover advantage","level":2,"score":0.5353966355323792},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4941249191761017},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.48455753922462463},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42654484510421753},{"id":"https://openalex.org/C65986115","wikidata":"https://www.wikidata.org/wiki/Q1135904","display_name":"Strategic information system","level":4,"score":0.4191702902317047},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3738909959793091},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.3633688688278198},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34583523869514465},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3339827060699463},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.22714591026306152},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.16026565432548523},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14951211214065552},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13436251878738403},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11585956811904907},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/0268396031000077422","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0268396031000077422","pdf_url":null,"source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:aisel.aisnet.org:jit-1593","is_oa":false,"landing_page_url":"https://aisel.aisnet.org/jit/vol18/iss1/2","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Information Technology","raw_type":"text"},{"id":"pmh:oai:figshare.com:article/23411756","is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Opportunities_to_learn_from_failure_with_electronic_commerce_a_case_study_of_electronic_banking/23411756","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/23411756","is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Opportunities_to_learn_from_failure_with_electronic_commerce_a_case_study_of_electronic_banking/23411756","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[{"score":0.5699999928474426,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W41122315","https://openalex.org/W170821833","https://openalex.org/W173948907","https://openalex.org/W188634789","https://openalex.org/W193597936","https://openalex.org/W204177218","https://openalex.org/W1484815183","https://openalex.org/W1492835342","https://openalex.org/W1522581641","https://openalex.org/W1531387534","https://openalex.org/W1544121820","https://openalex.org/W1556808170","https://openalex.org/W1557638806","https://openalex.org/W1598226182","https://openalex.org/W1602514370","https://openalex.org/W1816140774","https://openalex.org/W1966498491","https://openalex.org/W1966957991","https://openalex.org/W1967395701","https://openalex.org/W1976131152","https://openalex.org/W1976410576","https://openalex.org/W1976832877","https://openalex.org/W1979656001","https://openalex.org/W1987332679","https://openalex.org/W1992324015","https://openalex.org/W2000117884","https://openalex.org/W2003119263","https://openalex.org/W2037464547","https://openalex.org/W2043136518","https://openalex.org/W2044654319","https://openalex.org/W2055965832","https://openalex.org/W2056705569","https://openalex.org/W2065987569","https://openalex.org/W2074913925","https://openalex.org/W2078860536","https://openalex.org/W2088014124","https://openalex.org/W2091254429","https://openalex.org/W2091773503","https://openalex.org/W2097138969","https://openalex.org/W2101157755","https://openalex.org/W2141116345","https://openalex.org/W2148277253","https://openalex.org/W2164284962","https://openalex.org/W2164753928","https://openalex.org/W2242973778","https://openalex.org/W2273158380","https://openalex.org/W2333975304","https://openalex.org/W2613385452","https://openalex.org/W2977157456","https://openalex.org/W3022607203","https://openalex.org/W4210771672","https://openalex.org/W4230659750","https://openalex.org/W4233711580","https://openalex.org/W4238660095","https://openalex.org/W4242142111","https://openalex.org/W4249179562","https://openalex.org/W4251642795","https://openalex.org/W4254219547","https://openalex.org/W4255239262","https://openalex.org/W4255496539","https://openalex.org/W4297081765","https://openalex.org/W4375831613","https://openalex.org/W4388147587"],"related_works":["https://openalex.org/W2003325800","https://openalex.org/W2031762953","https://openalex.org/W4231072725","https://openalex.org/W1972089244","https://openalex.org/W2905835327","https://openalex.org/W2090496728","https://openalex.org/W2064252885","https://openalex.org/W4238220465","https://openalex.org/W2052457542","https://openalex.org/W2092096733"],"abstract_inverted_index":{"This":[0],"study":[1,37],"reports":[2],"on":[3,16,28,47],"the":[4,7,17,29,36,39,48,78,86,96,103,106,111,133],"experience":[5],"of":[6,11,21,31,34,52,77,85,98,109,115],"First":[8],"Atlantic":[9],"Bank":[10],"Nigeria":[12],"as":[13,161],"it":[14,119],"embarked":[15],"implementation":[18],"and":[19,23,50,57],"introduction":[20],"Internet":[22],"mobile":[24],"banking":[25],"services.":[26],"Based":[27],"concept":[30],"a":[32,44,64,68,146,171],"logic":[33],"opposition":[35],"conceptualizes":[38],"case":[40,60,104],"company's":[41],"effort":[42],"with":[43],"specific":[45],"emphasis":[46],"mode":[49],"impact":[51],"learning":[53],"that":[54,137],"occurred":[55],"intra-":[56],"inter-organizationally.":[58],"The":[59],"considers":[61],"how":[62,121],"being":[63],"first":[65],"mover":[66],"in":[67,92,163],"given":[69],"market":[70],"can":[71,123],"be":[72,124,145,159],"crucial,":[73],"not":[74],"necessarily":[75],"because":[76,84],"immediate":[79],"commercial":[80],"benefit,":[81],"but":[82],"more":[83],"opportunity":[87],"for":[88],"developing":[89],"customers\u2019":[90],"trust":[91],"order":[93],"to":[94,128,140,144,148],"ensure":[95],"success":[97,112],"future":[99,129],"innovations.":[100,150],"In":[101],"addition,":[102],"illustrates":[105],"problematic":[107],"nature":[108],"evaluating":[110],"or":[113],"failure":[114,122],"an":[116,125,167],"innovation.":[117],"Further,":[118],"shows":[120],"intermediate":[126],"step":[127],"success,":[130],"while":[131],"making":[132],"point,":[134],"counter-intuitively":[135],"perhaps,":[136],"blindly":[138],"listening":[139],"customers":[141],"may":[142],"prove":[143],"barrier":[147],"successful":[149],"Thus,":[151],"firms":[152],"might":[153,157],"capitalize":[154],"from":[155],"what":[156],"initially":[158],"perceived":[160],"failure,":[162],"particular":[164],"through":[165],"transforming":[166],"opposing":[168],"force":[169],"into":[170],"promoting":[172],"one.":[173]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":25},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}