{"id":"https://openalex.org/W2041321157","doi":"https://doi.org/10.1080/026839600344384","title":"Implementing interorganizational IT systems: lessons from a call centre project","display_name":"Implementing interorganizational IT systems: lessons from a call centre project","publication_year":2000,"publication_date":"2000-03-01","ids":{"openalex":"https://openalex.org/W2041321157","doi":"https://doi.org/10.1080/026839600344384","mag":"2041321157"},"language":"en","primary_location":{"id":"doi:10.1080/026839600344384","is_oa":false,"landing_page_url":"https://doi.org/10.1080/026839600344384","pdf_url":null,"source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070723622","display_name":"David Boddy","orcid":null},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"David Boddy","raw_affiliation_strings":["Dept of Management Studies, University of Glasgow, Glasgow, UK"],"affiliations":[{"raw_affiliation_string":"Dept of Management Studies, University of Glasgow, Glasgow, UK","institution_ids":["https://openalex.org/I7882870"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5070723622"],"corresponding_institution_ids":["https://openalex.org/I7882870"],"apc_list":null,"apc_paid":null,"fwci":3.3838,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.93256337,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"15","issue":"1","first_page":"29","last_page":"37"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9602000117301941,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9602000117301941,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/strategic-information-system","display_name":"Strategic information system","score":0.7692605257034302},{"id":"https://openalex.org/keywords/soft-systems-methodology","display_name":"Soft systems methodology","score":0.7190974354743958},{"id":"https://openalex.org/keywords/information-systems-security","display_name":"Information systems security","score":0.7105696201324463},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.585524320602417},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4849674701690674},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48347240686416626},{"id":"https://openalex.org/keywords/project-management","display_name":"Project management","score":0.47991809248924255},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4740148186683655},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.4603753685951233},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.4567292034626007},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.42257189750671387},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35391873121261597},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3268691897392273},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.309509813785553},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23650074005126953}],"concepts":[{"id":"https://openalex.org/C65986115","wikidata":"https://www.wikidata.org/wiki/Q1135904","display_name":"Strategic information system","level":4,"score":0.7692605257034302},{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.7190974354743958},{"id":"https://openalex.org/C2988319471","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information systems security","level":4,"score":0.7105696201324463},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.585524320602417},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4849674701690674},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48347240686416626},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.47991809248924255},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4740148186683655},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4603753685951233},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.4567292034626007},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.42257189750671387},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35391873121261597},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3268691897392273},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.309509813785553},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23650074005126953},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/026839600344384","is_oa":false,"landing_page_url":"https://doi.org/10.1080/026839600344384","pdf_url":null,"source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4000000059604645,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W1527311855","https://openalex.org/W1569336940","https://openalex.org/W2043988622","https://openalex.org/W2129076889","https://openalex.org/W2135492276","https://openalex.org/W2137650964","https://openalex.org/W3159967669"],"related_works":["https://openalex.org/W4244095716","https://openalex.org/W2031762953","https://openalex.org/W2101394746","https://openalex.org/W1998751061","https://openalex.org/W2016384743","https://openalex.org/W2028302819","https://openalex.org/W4237458235","https://openalex.org/W4256082807","https://openalex.org/W2041579241","https://openalex.org/W1973065090"],"abstract_inverted_index":{"The":[0,37,103],"growing":[1,20],"power":[2],"of":[3,22,39,64,108,122,133,147],"computer\u2013telephony":[4],"integration":[5],"(CTI)":[6],"systems":[7],"is":[8],"encouraging":[9],"many":[10],"companies":[11],"to":[12,32,46,52,77,111,139],"create":[13],"call":[14,66,142],"centres.":[15],"These":[16,81],"deal":[17],"with":[18,49],"a":[19,62],"range":[21,38],"business":[23],"processes":[24],"and,":[25],"in":[26],"doing":[27],"so,":[28],"can":[29],"be":[30,47],"used":[31],"challenge":[33],"established":[34],"organizational":[35,91],"arrangements.":[36],"human":[40,123],"and":[41,93,100],"management":[42],"issues":[43],"that":[44,117],"need":[45],"dealt":[48],"has":[50],"yet":[51],"become":[53],"clear.":[54],"Some":[55],"insights":[56],"into":[57],"these":[58],"are":[59,84],"offered":[60],"from":[61,71],"study":[63],"one":[65],"centre":[67],"over":[68],"2":[69],"years,":[70],"shortly":[72],"before":[73],"its":[74],"physical":[75],"introduction":[76],"the":[78,87,98,106,109,113,120,131],"present":[79],"day.":[80],"empirical":[82],"observations":[83],"set":[85],"within":[86],"wider":[88],"literature":[89],"on":[90],"change":[92],"information":[94],"technology":[95],"(IT),":[96],"particularly":[97],"processual":[99],"integrationist":[101,114],"perspectives.":[102],"paper":[104],"uses":[105],"evidence":[107],"case":[110],"elaborate":[112],"model":[115],"so":[116],"it":[118],"reflects":[119],"areas":[121],"action":[124],"more":[125],"fully.":[126],"It":[127],"concludes":[128],"by":[129],"outlining":[130],"implications":[132],"this":[134],"perspective":[135],"for":[136],"managers":[137],"seeking":[138],"build":[140],"effective":[141],"centres":[143],"or":[144],"other":[145],"forms":[146],"interorganizational":[148],"IT":[149],"system.":[150]},"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
