{"id":"https://openalex.org/W4320726010","doi":"https://doi.org/10.1080/02681102.2023.2175768","title":"Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China","display_name":"Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China","publication_year":2023,"publication_date":"2023-02-14","ids":{"openalex":"https://openalex.org/W4320726010","doi":"https://doi.org/10.1080/02681102.2023.2175768"},"language":"en","primary_location":{"id":"doi:10.1080/02681102.2023.2175768","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02681102.2023.2175768","pdf_url":null,"source":{"id":"https://openalex.org/S119528808","display_name":"Information Technology for Development","issn_l":"0268-1102","issn":["0268-1102","1554-0170"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology for Development","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065251926","display_name":"Zhang Yu","orcid":"https://orcid.org/0000-0002-2567-5851"},"institutions":[{"id":"https://openalex.org/I10535382","display_name":"Chongqing University of Posts and Telecommunications","ror":"https://ror.org/03dgaqz26","country_code":"CN","type":"education","lineage":["https://openalex.org/I10535382"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yu Zhang","raw_affiliation_strings":["Chongqing University of Posts and Telecommunications","School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China","Research Center of Network Social Development, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China"],"raw_orcid":"https://orcid.org/0000-0002-2567-5851","affiliations":[{"raw_affiliation_string":"Chongqing University of Posts and Telecommunications","institution_ids":["https://openalex.org/I10535382"]},{"raw_affiliation_string":"School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I10535382"]},{"raw_affiliation_string":"Research Center of Network Social Development, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I10535382"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016480250","display_name":"Hongquan Ao","orcid":null},"institutions":[{"id":"https://openalex.org/I10535382","display_name":"Chongqing University of Posts and Telecommunications","ror":"https://ror.org/03dgaqz26","country_code":"CN","type":"education","lineage":["https://openalex.org/I10535382"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hongquan Ao","raw_affiliation_strings":["Chongqing University of Posts and Telecommunications","School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chongqing University of Posts and Telecommunications","institution_ids":["https://openalex.org/I10535382"]},{"raw_affiliation_string":"School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I10535382"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102807321","display_name":"Wei Deng","orcid":"https://orcid.org/0000-0002-9056-0815"},"institutions":[{"id":"https://openalex.org/I10535382","display_name":"Chongqing University of Posts and Telecommunications","ror":"https://ror.org/03dgaqz26","country_code":"CN","type":"education","lineage":["https://openalex.org/I10535382"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Weibin Deng","raw_affiliation_strings":["Chongqing University of Posts and Telecommunications","School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chongqing University of Posts and Telecommunications","institution_ids":["https://openalex.org/I10535382"]},{"raw_affiliation_string":"School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I10535382"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070804824","display_name":"Yafen Yuan","orcid":null},"institutions":[{"id":"https://openalex.org/I10535382","display_name":"Chongqing University of Posts and Telecommunications","ror":"https://ror.org/03dgaqz26","country_code":"CN","type":"education","lineage":["https://openalex.org/I10535382"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yafen Yuan","raw_affiliation_strings":["Chongqing University of Posts and Telecommunications","School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chongqing University of Posts and Telecommunications","institution_ids":["https://openalex.org/I10535382"]},{"raw_affiliation_string":"School of Modern Posts, Chongqing University of Posts and Telecommunications, Chongqing, People\u2019s Republic of China","institution_ids":["https://openalex.org/I10535382"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5102807321"],"corresponding_institution_ids":["https://openalex.org/I10535382"],"apc_list":null,"apc_paid":null,"fwci":3.0895,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.91658434,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":97},"biblio":{"volume":"29","issue":"4","first_page":"692","last_page":"715"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12462","display_name":"Elder Abuse and Neglect","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10235","display_name":"Health disparities and outcomes","score":0.9739000201225281,"subfield":{"id":"https://openalex.org/subfields/3306","display_name":"Health"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6229081153869629},{"id":"https://openalex.org/keywords/coping","display_name":"Coping (psychology)","score":0.6125683784484863},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.5026021003723145},{"id":"https://openalex.org/keywords/social-support","display_name":"Social support","score":0.4430386424064636},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.38088735938072205},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3708351254463196},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3206442892551422},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.14315199851989746},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.13774922490119934}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6229081153869629},{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.6125683784484863},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.5026021003723145},{"id":"https://openalex.org/C2778087770","wikidata":"https://www.wikidata.org/wiki/Q2297111","display_name":"Social support","level":2,"score":0.4430386424064636},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.38088735938072205},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3708351254463196},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3206442892551422},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14315199851989746},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13774922490119934},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/02681102.2023.2175768","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02681102.2023.2175768","pdf_url":null,"source":{"id":"https://openalex.org/S119528808","display_name":"Information Technology for Development","issn_l":"0268-1102","issn":["0268-1102","1554-0170"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology for Development","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:titdxx:v:29:y:2023:i:4:p:692-715","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/02681102.2023.2175768","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Reduced inequalities","score":0.8100000023841858,"id":"https://metadata.un.org/sdg/10"}],"awards":[{"id":"https://openalex.org/G5166302034","display_name":null,"funder_award_id":"cstc2021jcyj-bshX0149","funder_id":"https://openalex.org/F4320313612","funder_display_name":"Chongqing Postdoctoral Science Foundation"},{"id":"https://openalex.org/G6998155931","display_name":null,"funder_award_id":"K2020-203","funder_id":"https://openalex.org/F4320322687","funder_display_name":"Chongqing University of Posts and Telecommunications"},{"id":"https://openalex.org/G973409135","display_name":null,"funder_award_id":"2020SKJD03","funder_id":"https://openalex.org/F4320320872","funder_display_name":"Research Center for Social and Cultural Studies in Gotha, University of Erfurt"}],"funders":[{"id":"https://openalex.org/F4320313612","display_name":"Chongqing Postdoctoral Science Foundation","ror":null},{"id":"https://openalex.org/F4320320872","display_name":"Research Center for Social and Cultural Studies in Gotha, University of Erfurt","ror":"https://ror.org/03606hw36"},{"id":"https://openalex.org/F4320322687","display_name":"Chongqing University of Posts and Telecommunications","ror":"https://ror.org/03dgaqz26"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W635879108","https://openalex.org/W1524294321","https://openalex.org/W1575208995","https://openalex.org/W1919290981","https://openalex.org/W1979112784","https://openalex.org/W2000220346","https://openalex.org/W2006017463","https://openalex.org/W2015086601","https://openalex.org/W2060010505","https://openalex.org/W2066739034","https://openalex.org/W2102449133","https://openalex.org/W2128102743","https://openalex.org/W2149078706","https://openalex.org/W2162437324","https://openalex.org/W2170299067","https://openalex.org/W2171584613","https://openalex.org/W2470684687","https://openalex.org/W2505397296","https://openalex.org/W2519107635","https://openalex.org/W2599446660","https://openalex.org/W2622838936","https://openalex.org/W2731569097","https://openalex.org/W2738454087","https://openalex.org/W2766633279","https://openalex.org/W2796017124","https://openalex.org/W2805538290","https://openalex.org/W2884096907","https://openalex.org/W2884702161","https://openalex.org/W2890548887","https://openalex.org/W2894039458","https://openalex.org/W2905811773","https://openalex.org/W2913149091","https://openalex.org/W2936291495","https://openalex.org/W2941681448","https://openalex.org/W2981734312","https://openalex.org/W3002104628","https://openalex.org/W3008704672","https://openalex.org/W3016627760","https://openalex.org/W3022939740","https://openalex.org/W3035517010","https://openalex.org/W3037265029","https://openalex.org/W3038571488","https://openalex.org/W3088028650","https://openalex.org/W3108605850","https://openalex.org/W3119888591","https://openalex.org/W3159266727","https://openalex.org/W3168629301","https://openalex.org/W3172244076","https://openalex.org/W3199919256","https://openalex.org/W3206261414","https://openalex.org/W4205446919","https://openalex.org/W4242428868","https://openalex.org/W4242883546","https://openalex.org/W4281553447","https://openalex.org/W4300870773","https://openalex.org/W6633427812","https://openalex.org/W6676028428","https://openalex.org/W6794108199"],"related_works":["https://openalex.org/W2350270224","https://openalex.org/W2354620178","https://openalex.org/W600967366","https://openalex.org/W2383989146","https://openalex.org/W2351486628","https://openalex.org/W2390481881","https://openalex.org/W2791039681","https://openalex.org/W2483714098","https://openalex.org/W2901234653","https://openalex.org/W2006704353"],"abstract_inverted_index":{"This":[0],"study":[1,38],"explored":[2],"how":[3],"the":[4,16,51,134],"allocation":[5],"of":[6,18,95,119,126,136],"human":[7,90],"assistants":[8],"in":[9],"a":[10,36,40,89,110],"technology-mediated":[11,82],"service":[12],"setting":[13],"could":[14],"reduce":[15],"exclusion":[17],"senior":[19,66,72],"citizens":[20,73],"from":[21,63,88],"such":[22],"services.":[23,83],"Our":[24],"methodology":[25],"is":[26],"based":[27],"on":[28,139],"social":[29],"support":[30,87,108,138],"and":[31,77,103,122,141],"protection":[32],"motivation":[33,76],"theories.":[34],"Using":[35],"two-phase":[37],"with":[39],"mixed-methods":[41],"approach,":[42],"we":[43],"firstly":[44],"conducted":[45],"25":[46],"semi-structured":[47],"interviews":[48],"to":[49],"develop":[50],"research":[52],"model.":[53],"The":[54,68],"model":[55],"was":[56],"then":[57],"empirically":[58],"validated":[59],"using":[60],"survey":[61],"data":[62],"285":[64],"Chinese":[65],"citizens.":[67],"results":[69],"revealed":[70],"that":[71],"experienced":[74],"defense":[75,101],"avoidance":[78,104],"behavior":[79],"when":[80],"facing":[81],"However,":[84],"perceived":[85,137],"emotional":[86],"assistant":[91],"enhanced":[92,123],"their":[93,100,117,124],"evaluation":[94,125],"coping":[96,127,142],"factors,":[97],"further":[98],"reducing":[99],"motivations":[102],"behaviors.":[105],"Perceived":[106],"instrumental":[107],"had":[109],"greater":[111],"impact,":[112],"as":[113],"it":[114],"both":[115],"reduced":[116],"assessment":[118],"threat":[120,140],"factors":[121],"factors.":[128],"Finally,":[129],"future":[130],"time":[131],"perspective":[132],"moderated":[133],"effects":[135],"appraisal":[143],"processing.":[144]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3}],"updated_date":"2026-06-14T06:11:07.267592","created_date":"2025-10-10T00:00:00"}
