{"id":"https://openalex.org/W2774242238","doi":"https://doi.org/10.1080/02681102.2017.1412291","title":"Does public service delivery through new channels promote citizen trust in government? The case of smart devices","display_name":"Does public service delivery through new channels promote citizen trust in government? The case of smart devices","publication_year":2017,"publication_date":"2017-12-06","ids":{"openalex":"https://openalex.org/W2774242238","doi":"https://doi.org/10.1080/02681102.2017.1412291","mag":"2774242238"},"language":"en","primary_location":{"id":"doi:10.1080/02681102.2017.1412291","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02681102.2017.1412291","pdf_url":null,"source":{"id":"https://openalex.org/S119528808","display_name":"Information Technology for Development","issn_l":"0268-1102","issn":["0268-1102","1554-0170"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology for Development","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038686092","display_name":"Suk Kyoung Kim","orcid":"https://orcid.org/0000-0001-5171-6031"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Suk Kyoung Kim","raw_affiliation_strings":["Department of Business and Technology, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business and Technology, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006473082","display_name":"Min Jae Park","orcid":"https://orcid.org/0000-0002-9380-2744"},"institutions":[{"id":"https://openalex.org/I3130430780","display_name":"Seoul School of Integrated Sciences and Technologies","ror":"https://ror.org/02xj62754","country_code":"KR","type":"education","lineage":["https://openalex.org/I3130430780"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Min Jae Park","raw_affiliation_strings":["Department of Business Administration, Seoul School of Integrated Sciences and Technologies (aSSIST), Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-9380-2744","affiliations":[{"raw_affiliation_string":"Department of Business Administration, Seoul School of Integrated Sciences and Technologies (aSSIST), Seoul, Republic of Korea","institution_ids":["https://openalex.org/I3130430780"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072824341","display_name":"Jae Jeung Rho","orcid":"https://orcid.org/0000-0003-1901-2274"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jae Jeung Rho","raw_affiliation_strings":["Department of Business and Technology, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business and Technology, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5006473082"],"corresponding_institution_ids":["https://openalex.org/I3130430780"],"apc_list":null,"apc_paid":null,"fwci":6.3608,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.96716925,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"25","issue":"3","first_page":"604","last_page":"624"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.7165588140487671},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.6739758253097534},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.6683710217475891},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6430493593215942},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.6239919662475586},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5927029848098755},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.32069146633148193},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.29493555426597595},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2786465287208557},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.262021541595459},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.07563754916191101}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.7165588140487671},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6739758253097534},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6683710217475891},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6430493593215942},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6239919662475586},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5927029848098755},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.32069146633148193},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.29493555426597595},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2786465287208557},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.262021541595459},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.07563754916191101},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/02681102.2017.1412291","is_oa":false,"landing_page_url":"https://doi.org/10.1080/02681102.2017.1412291","pdf_url":null,"source":{"id":"https://openalex.org/S119528808","display_name":"Information Technology for Development","issn_l":"0268-1102","issn":["0268-1102","1554-0170"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology for Development","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:titdxx:v:25:y:2019:i:3:p:604-624","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/02681102.2017.1412291","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.6399999856948853,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W76363821","https://openalex.org/W83525556","https://openalex.org/W112035675","https://openalex.org/W1491835210","https://openalex.org/W1500913178","https://openalex.org/W1507299680","https://openalex.org/W1513385655","https://openalex.org/W1520714623","https://openalex.org/W1528407590","https://openalex.org/W1581015299","https://openalex.org/W1587451402","https://openalex.org/W1606894251","https://openalex.org/W1608836379","https://openalex.org/W1791587663","https://openalex.org/W1880749507","https://openalex.org/W1970606094","https://openalex.org/W1973452986","https://openalex.org/W1987053384","https://openalex.org/W1991273837","https://openalex.org/W1994742470","https://openalex.org/W2020907614","https://openalex.org/W2029226667","https://openalex.org/W2033943395","https://openalex.org/W2035477670","https://openalex.org/W2035669333","https://openalex.org/W2036389121","https://openalex.org/W2047147306","https://openalex.org/W2057012437","https://openalex.org/W2060987568","https://openalex.org/W2065148153","https://openalex.org/W2071565322","https://openalex.org/W2072842980","https://openalex.org/W2083960138","https://openalex.org/W2098685541","https://openalex.org/W2108752510","https://openalex.org/W2114772011","https://openalex.org/W2115277736","https://openalex.org/W2119186150","https://openalex.org/W2119299160","https://openalex.org/W2123362488","https://openalex.org/W2126512988","https://openalex.org/W2129401377","https://openalex.org/W2130006747","https://openalex.org/W2130800658","https://openalex.org/W2144548612","https://openalex.org/W2145866796","https://openalex.org/W2152739340","https://openalex.org/W2158867449","https://openalex.org/W2160196038","https://openalex.org/W2162061662","https://openalex.org/W2169789485","https://openalex.org/W2186701252","https://openalex.org/W2288312148","https://openalex.org/W2312355945","https://openalex.org/W2334062494","https://openalex.org/W2796947616","https://openalex.org/W3121438848","https://openalex.org/W3143612546","https://openalex.org/W4205325953","https://openalex.org/W4205827747","https://openalex.org/W4211255952","https://openalex.org/W4244378712","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1976985527","https://openalex.org/W2187752553","https://openalex.org/W4317765469","https://openalex.org/W3214346900","https://openalex.org/W1963716487","https://openalex.org/W2354034738","https://openalex.org/W2382303592","https://openalex.org/W2613774046","https://openalex.org/W2488410909","https://openalex.org/W2064390971"],"abstract_inverted_index":{"From":[0],"the":[1,9,20,27,36,62,67,99,107,119,122,132,143,154,175],"government\u2019s":[2],"perspective,":[3],"it":[4],"is":[5,38,162],"important":[6,40,164],"to":[7,48,81,118,141,152,168],"understand":[8],"factors":[10],"that":[11,78],"influence":[12],"effective":[13],"utilization":[14,28],"of":[15,22,29,98,103,121,156,174],"new":[16,31,157],"service":[17,86,113,125,137,177],"channels,":[18],"particularly":[19],"use":[21,173],"smart":[23,65,89,180],"devices.":[24],"Furthermore,":[25],"how":[26,167],"a":[30,95,136,179],"channel":[32,133,144,158],"affects":[33],"trust":[34,83],"in":[35,79,84],"government":[37,63],"an":[39],"performance":[41],"factor":[42],"whose":[43],"linkage":[44],"mechanism":[45],"also":[46,146],"needs":[47,171],"be":[49,92,116,128,147],"investigated.":[50],"This":[51,75],"study":[52],"collected":[53],"417":[54],"questionnaires":[55,68],"from":[56],"Korean":[57],"citizens":[58],"who":[59],"communicate":[60],"with":[61,94],"via":[64,88,178],"devices;":[66],"were":[69],"analyzed":[70],"using":[71,131],"structural":[72],"equation":[73],"analysis.":[74],"research":[76],"indicates":[77],"order":[80,151],"maximize":[82],"government,":[85],"delivery":[87],"devices":[90],"must":[91,115,145],"designed":[93],"clear":[96],"understanding":[97,166],"three":[100],"significant":[101],"components":[102],"such":[104],"communication,":[105],"namely":[106],"service,":[108],"channel,":[109,123],"and":[110,124],"citizens.":[111],"The":[112],"selected":[114],"appropriate":[117],"characteristics":[120],"reform":[126],"may":[127],"necessary,":[129],"beyond":[130],"simply":[134],"as":[135],"means.":[138],"Citizens\u2019":[139],"ability":[140],"utilize":[142],"fully":[148],"considered.":[149],"In":[150],"increase":[153],"efficacy":[155],"utilization,":[159],"fast":[160],"implementation":[161],"less":[163],"than":[165],"satisfy":[169],"citizens\u2019":[170],"regarding":[172],"public":[176],"device.":[181]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-04-21T06:05:55.347736","created_date":"2025-10-10T00:00:00"}
