{"id":"https://openalex.org/W2993810571","doi":"https://doi.org/10.1080/01616846.2019.1682884","title":"From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience","display_name":"From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience","publication_year":2019,"publication_date":"2019-11-04","ids":{"openalex":"https://openalex.org/W2993810571","doi":"https://doi.org/10.1080/01616846.2019.1682884","mag":"2993810571"},"language":"en","primary_location":{"id":"doi:10.1080/01616846.2019.1682884","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01616846.2019.1682884","pdf_url":null,"source":{"id":"https://openalex.org/S92883533","display_name":"Public Library Quarterly","issn_l":"0161-6846","issn":["0161-6846","1541-1540"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Library Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102883123","display_name":"Lisa Chow","orcid":"https://orcid.org/0000-0002-0699-4283"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lisa Chow","raw_affiliation_strings":["People Interact Consultancy, New York, NY, USA"],"raw_orcid":"https://orcid.org/0000-0002-0699-4283","affiliations":[{"raw_affiliation_string":"People Interact Consultancy, New York, NY, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044310380","display_name":"Sandra Sajonas","orcid":"https://orcid.org/0000-0003-0460-9983"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Sandra Sajonas","raw_affiliation_strings":["People Interact Consultancy, Chicago, IL, USA"],"raw_orcid":"https://orcid.org/0000-0003-0460-9983","affiliations":[{"raw_affiliation_string":"People Interact Consultancy, Chicago, IL, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5044310380"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.8895,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.96036944,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"39","issue":"6","first_page":"493","last_page":"509"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.7390999794006348,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.7390999794006348,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5596816539764404},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.5267077088356018},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4384717047214508},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4103708565235138},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3539176285266876},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3298380672931671},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.21932804584503174},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.18655875325202942},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17100414633750916}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5596816539764404},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.5267077088356018},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4384717047214508},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4103708565235138},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3539176285266876},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3298380672931671},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.21932804584503174},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.18655875325202942},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17100414633750916}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/01616846.2019.1682884","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01616846.2019.1682884","pdf_url":null,"source":{"id":"https://openalex.org/S92883533","display_name":"Public Library Quarterly","issn_l":"0161-6846","issn":["0161-6846","1541-1540"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Library Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.5199999809265137,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W1528027857","https://openalex.org/W1605913932","https://openalex.org/W2319544401","https://openalex.org/W2338516433","https://openalex.org/W4238349876","https://openalex.org/W4298140396"],"related_works":["https://openalex.org/W2327300226","https://openalex.org/W2349829537","https://openalex.org/W2393746581","https://openalex.org/W2376259564","https://openalex.org/W4246073069","https://openalex.org/W2798722880","https://openalex.org/W2084735543","https://openalex.org/W2385651588","https://openalex.org/W2393795632","https://openalex.org/W2225543786"],"abstract_inverted_index":{"This":[0],"article":[1],"will":[2,38,50],"cover":[3],"the":[4,10,18,24],"basic":[5],"UX":[6,22,29,62],"concepts":[7],"and":[8,15,17,47,67,78],"principles,":[9],"relationship":[11],"between":[12],"design":[13],"thinking":[14],"UX,":[16],"historical":[19],"background":[20],"of":[21,28],"in":[23,30],"library.":[25],"Case":[26],"studies":[27],"libraries":[31,37,59],"with":[32],"a":[33],"focus":[34],"on":[35],"public":[36,58],"be":[39,52],"presented.":[40],"Practical":[41],"aspects":[42],"such":[43],"as":[44,54,56],"tools,":[45],"resources,":[46],"lessons":[48],"learned":[49],"also":[51],"discussed":[53],"well":[55],"how":[57],"can":[60],"use":[61],"to":[63,69],"improve":[64],"their":[65,72],"services":[66],"programs":[68],"better":[70],"meet":[71],"library":[73],"mission,":[74],"vision,":[75],"strategic":[76],"plan,":[77],"organizational":[79],"goals.":[80]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":2}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2025-10-10T00:00:00"}
