{"id":"https://openalex.org/W4379193261","doi":"https://doi.org/10.1080/01605682.2023.2215814","title":"Online review analysis-based multi-criteria decision-making for evaluating patient satisfaction: A case study of the <i>Haodf</i> website","display_name":"Online review analysis-based multi-criteria decision-making for evaluating patient satisfaction: A case study of the <i>Haodf</i> website","publication_year":2023,"publication_date":"2023-06-02","ids":{"openalex":"https://openalex.org/W4379193261","doi":"https://doi.org/10.1080/01605682.2023.2215814"},"language":"en","primary_location":{"id":"doi:10.1080/01605682.2023.2215814","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01605682.2023.2215814","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009458660","display_name":"Ziyu Chen","orcid":"https://orcid.org/0000-0003-2846-5611"},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]},{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]},{"id":"https://openalex.org/I4210126319","display_name":"Duke-NUS Medical School","ror":"https://ror.org/02j1m6098","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596","https://openalex.org/I170897317","https://openalex.org/I4210126319"]}],"countries":["CN","SG"],"is_corresponding":false,"raw_author_name":"Zi-yu Chen","raw_affiliation_strings":["Duke-NUS Medical School, National University of Singapore, Singapore","School of Business, Central South University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"Duke-NUS Medical School, National University of Singapore, Singapore","institution_ids":["https://openalex.org/I4210126319","https://openalex.org/I165932596"]},{"raw_affiliation_string":"School of Business, Central South University, Changsha, PR China","institution_ids":["https://openalex.org/I139660479"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069116609","display_name":"Fei Xiao","orcid":"https://orcid.org/0000-0003-1706-2905"},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Fei Xiao","raw_affiliation_strings":["School of Business, Central South University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"School of Business, Central South University, Changsha, PR China","institution_ids":["https://openalex.org/I139660479"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100389963","display_name":"Yi-ting Wang","orcid":"https://orcid.org/0000-0002-0136-3140"},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yi-ting Wang","raw_affiliation_strings":["School of Business, Central South University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"School of Business, Central South University, Changsha, PR China","institution_ids":["https://openalex.org/I139660479"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100385350","display_name":"Yanan Wang","orcid":"https://orcid.org/0000-0001-7076-6448"},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ya-nan Wang","raw_affiliation_strings":["School of Business, Central South University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"School of Business, Central South University, Changsha, PR China","institution_ids":["https://openalex.org/I139660479"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011734743","display_name":"Wen-hui Hou","orcid":null},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wen-hui Hou","raw_affiliation_strings":["School of Business, Central South University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"School of Business, Central South University, Changsha, PR China","institution_ids":["https://openalex.org/I139660479"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100436355","display_name":"Jian\u2010qiang Wang","orcid":"https://orcid.org/0000-0001-7668-4881"},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jian-qiang Wang","raw_affiliation_strings":["School of Business, Central South University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"School of Business, Central South University, Changsha, PR China","institution_ids":["https://openalex.org/I139660479"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100624898","display_name":"Lin Li","orcid":"https://orcid.org/0009-0000-5559-7850"},"institutions":[{"id":"https://openalex.org/I16609230","display_name":"Hunan University","ror":"https://ror.org/05htk5m33","country_code":"CN","type":"education","lineage":["https://openalex.org/I16609230"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lin Li","raw_affiliation_strings":["School of Business, Hunan University, Changsha, PR China"],"affiliations":[{"raw_affiliation_string":"School of Business, Hunan University, Changsha, PR China","institution_ids":["https://openalex.org/I16609230"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5100436355"],"corresponding_institution_ids":["https://openalex.org/I139660479"],"apc_list":null,"apc_paid":null,"fwci":2.6119,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.89703724,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"75","issue":"5","first_page":"841","last_page":"859"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9704999923706055,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.9517999887466431,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/multiple-criteria-decision-analysis","display_name":"Multiple-criteria decision analysis","score":0.7001777291297913},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.68642258644104},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.6121808290481567},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3774169683456421},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3642290532588959},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.23158183693885803},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10565802454948425}],"concepts":[{"id":"https://openalex.org/C11105738","wikidata":"https://www.wikidata.org/wiki/Q1895805","display_name":"Multiple-criteria decision analysis","level":2,"score":0.7001777291297913},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.68642258644104},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.6121808290481567},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3774169683456421},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3642290532588959},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.23158183693885803},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10565802454948425}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/01605682.2023.2215814","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01605682.2023.2215814","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjorxx:v:75:y:2024:i:5:p:841-859","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/01605682.2023.2215814","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.7400000095367432}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W1725163387","https://openalex.org/W1975505844","https://openalex.org/W2037003318","https://openalex.org/W2143017621","https://openalex.org/W2250861254","https://openalex.org/W2313798630","https://openalex.org/W2350870026","https://openalex.org/W2474884296","https://openalex.org/W2507975617","https://openalex.org/W2552837632","https://openalex.org/W2574155231","https://openalex.org/W2741252866","https://openalex.org/W2761591015","https://openalex.org/W2806224960","https://openalex.org/W2911591129","https://openalex.org/W2927162690","https://openalex.org/W2969124341","https://openalex.org/W2995797250","https://openalex.org/W3008218502","https://openalex.org/W3018419633","https://openalex.org/W3028045865","https://openalex.org/W3032112198","https://openalex.org/W3034858636","https://openalex.org/W3035970587","https://openalex.org/W3037329511","https://openalex.org/W3043236690","https://openalex.org/W3097071226","https://openalex.org/W3109761444","https://openalex.org/W3125213666","https://openalex.org/W3134694510","https://openalex.org/W3160908944","https://openalex.org/W3177225579","https://openalex.org/W3177229894","https://openalex.org/W3180014749","https://openalex.org/W3199193989","https://openalex.org/W3200033622","https://openalex.org/W3205767187","https://openalex.org/W3216293916","https://openalex.org/W4210444499","https://openalex.org/W4304080567"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4220704772","https://openalex.org/W2548633793","https://openalex.org/W3035952176","https://openalex.org/W3089396779","https://openalex.org/W2596247554","https://openalex.org/W4313893761","https://openalex.org/W4301373556","https://openalex.org/W3205037567","https://openalex.org/W154089963"],"abstract_inverted_index":{"The":[0,164],"online":[1,38,65,97,188],"reviews":[2,39,98],"provided":[3],"by":[4,180],"patients":[5,33,44],"contain":[6],"many":[7],"aspects":[8],"of":[9,16,27,99,157],"patient":[10],"satisfaction":[11,161],"(PS).":[12],"An":[13],"accurate":[14],"understanding":[15],"PS":[17,55,91,119,137,142,197],"can":[18],"help":[19,32],"hospitals":[20],"and":[21,31,53,80,87,112,174,185,200],"doctors":[22],"quickly":[23],"find":[24],"the":[25,64,96,100,149,155,186],"direction":[26],"medical":[28],"service":[29],"improvement":[30],"select":[34],"appropriate":[35],"doctors.":[36,163],"However,":[37],"are":[40,56,93],"texts":[41],"in":[42,123,154,196],"which":[43],"show":[45,166],"true":[46],"feelings":[47],"without":[48],"constraints.":[49],"Therefore,":[50],"identifying,":[51],"measuring,":[52],"representing":[54,136],"difficult.":[57],"To":[58],"solve":[59],"these":[60],"problems,":[61],"we":[62],"propose":[63],"review":[66,189],"analysis-based":[67,190],"multi-criteria":[68],"decision-making":[69],"(MCDM)":[70],"method.":[71],"First,":[72],"an":[73,126],"aspect":[74,82,182],"extraction":[75,83,183],"method":[76,107,128,151,192],"integrating":[77],"dependency":[78,113],"parsing":[79],"attention-based":[81],"(ABAE)":[84],"is":[85,115,138,152],"proposed,":[86],"nine":[88],"criteria":[89,170],"for":[90],"evaluation":[92,156],"extracted":[94,169,179],"from":[95],"Haodf":[101],"website.":[102],"Second,":[103],"a":[104,131],"sentiment":[105],"analysis":[106],"based":[108,129],"on":[109,130],"multiple":[110],"dictionaries":[111],"relations":[114],"developed":[116],"to":[117,140,177],"measure":[118],"under":[120],"each":[121],"criterion":[122],"reviews.":[124],"Then,":[125],"MCDM":[127,191],"probabilistic":[132],"linguistic":[133],"term":[134],"set":[135],"used":[139],"assess":[141],"when":[143],"considering":[144],"patients\u2019":[145,160],"loss":[146],"aversion.":[147],"Finally,":[148],"proposed":[150,187],"verified":[153],"lung":[158],"cancer":[159],"with":[162],"results":[165],"that":[167],"our":[168],"have":[171],"higher":[172],"coherence":[173],"accuracy":[175],"compared":[176],"those":[178],"other":[181],"methods,":[184],"outperforms":[193],"state-of-the-art":[194],"methods":[195],"identification,":[198],"measurement,":[199],"representation.":[201]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}