{"id":"https://openalex.org/W2790710493","doi":"https://doi.org/10.1080/01605682.2018.1438762","title":"Optimization in a two-stage multi-server service system with customer priorities","display_name":"Optimization in a two-stage multi-server service system with customer priorities","publication_year":2018,"publication_date":"2018-03-01","ids":{"openalex":"https://openalex.org/W2790710493","doi":"https://doi.org/10.1080/01605682.2018.1438762","mag":"2790710493"},"language":"en","primary_location":{"id":"doi:10.1080/01605682.2018.1438762","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01605682.2018.1438762","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026435081","display_name":"Eman Almehdawe","orcid":"https://orcid.org/0000-0003-4890-4677"},"institutions":[{"id":"https://openalex.org/I194028371","display_name":"University of Regina","ror":"https://ror.org/03dzc0485","country_code":"CA","type":"education","lineage":["https://openalex.org/I194028371"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Eman Almehdawe","raw_affiliation_strings":["Faculty of Business Administration, University of Regina, Regina, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business Administration, University of Regina, Regina, Canada","institution_ids":["https://openalex.org/I194028371"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027644168","display_name":"Beth Jewkes","orcid":null},"institutions":[{"id":"https://openalex.org/I151746483","display_name":"University of Waterloo","ror":"https://ror.org/01aff2v68","country_code":"CA","type":"education","lineage":["https://openalex.org/I151746483"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Beth Jewkes","raw_affiliation_strings":["Management Sciences Department, University of Waterloo, Waterloo, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Sciences Department, University of Waterloo, Waterloo, Canada","institution_ids":["https://openalex.org/I151746483"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026658701","display_name":"Qi\u2010Ming He","orcid":"https://orcid.org/0000-0003-2381-3242"},"institutions":[{"id":"https://openalex.org/I151746483","display_name":"University of Waterloo","ror":"https://ror.org/01aff2v68","country_code":"CA","type":"education","lineage":["https://openalex.org/I151746483"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Qi-Ming He","raw_affiliation_strings":["Management Sciences Department, University of Waterloo, Waterloo, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management Sciences Department, University of Waterloo, Waterloo, Canada","institution_ids":["https://openalex.org/I151746483"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5026435081"],"corresponding_institution_ids":["https://openalex.org/I194028371"],"apc_list":null,"apc_paid":null,"fwci":0.3219,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.6276509,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"70","issue":"2","first_page":"326","last_page":"337"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7125487327575684},{"id":"https://openalex.org/keywords/blocking","display_name":"Blocking (statistics)","score":0.6372675895690918},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.615934431552887},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6023373007774353},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.5581240057945251},{"id":"https://openalex.org/keywords/staffing","display_name":"Staffing","score":0.5368870496749878},{"id":"https://openalex.org/keywords/type-of-service","display_name":"Type of service","score":0.5040280222892761},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.4865195155143738},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.48593202233314514},{"id":"https://openalex.org/keywords/scheme","display_name":"Scheme (mathematics)","score":0.43001294136047363},{"id":"https://openalex.org/keywords/heuristic","display_name":"Heuristic","score":0.41475996375083923},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.3621991276741028},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15988942980766296},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1368463635444641},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10424873232841492},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08905202150344849}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7125487327575684},{"id":"https://openalex.org/C144745244","wikidata":"https://www.wikidata.org/wiki/Q4927286","display_name":"Blocking (statistics)","level":2,"score":0.6372675895690918},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.615934431552887},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6023373007774353},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.5581240057945251},{"id":"https://openalex.org/C2777512617","wikidata":"https://www.wikidata.org/wiki/Q1783605","display_name":"Staffing","level":2,"score":0.5368870496749878},{"id":"https://openalex.org/C159091166","wikidata":"https://www.wikidata.org/wiki/Q2635669","display_name":"Type of service","level":3,"score":0.5040280222892761},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.4865195155143738},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.48593202233314514},{"id":"https://openalex.org/C77618280","wikidata":"https://www.wikidata.org/wiki/Q1155772","display_name":"Scheme (mathematics)","level":2,"score":0.43001294136047363},{"id":"https://openalex.org/C173801870","wikidata":"https://www.wikidata.org/wiki/Q201413","display_name":"Heuristic","level":2,"score":0.41475996375083923},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.3621991276741028},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15988942980766296},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1368463635444641},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10424873232841492},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08905202150344849},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/01605682.2018.1438762","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01605682.2018.1438762","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjorxx:v:70:y:2019:i:2:p:326-337","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/01605682.2018.1438762","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W367677199","https://openalex.org/W564945608","https://openalex.org/W1974365151","https://openalex.org/W2003036233","https://openalex.org/W2004150069","https://openalex.org/W2006050166","https://openalex.org/W2016526105","https://openalex.org/W2027230364","https://openalex.org/W2036346738","https://openalex.org/W2040261722","https://openalex.org/W2057585259","https://openalex.org/W2057738751","https://openalex.org/W2075482272","https://openalex.org/W2093267120","https://openalex.org/W2122422711","https://openalex.org/W2156761946","https://openalex.org/W2294200331","https://openalex.org/W2492250943","https://openalex.org/W2521027463","https://openalex.org/W2808450446","https://openalex.org/W4254565654"],"related_works":["https://openalex.org/W2264090623","https://openalex.org/W2100396492","https://openalex.org/W2802613825","https://openalex.org/W2328949316","https://openalex.org/W2605401415","https://openalex.org/W2559378387","https://openalex.org/W2051966195","https://openalex.org/W2064212480","https://openalex.org/W2027230364","https://openalex.org/W2754375039"],"abstract_inverted_index":{"We":[0],"consider":[1],"a":[2,19,24,57,60,84,92,125,185],"two-stage,":[3],"multi-server":[4],"queueing":[5],"network":[6],"that":[7,94,117],"serves":[8],"two":[9,73],"types":[10],"of":[11,109,153,193],"customers,":[12],"which":[13,145],"we":[14,132,146],"refer":[15],"to":[16,81,86,104,141,149,166],"as":[17],"type":[18,21,33,65,83,124,184],"and":[20,32,49,137,158,190],"b.":[22],"Type":[23,56],"customers":[25,35,58,85,126,186],"require":[26,37],"service":[27,38,107],"at":[28,39],"both":[29],"sequential":[30],"stages":[31],"b":[34,66],"only":[36],"the":[40,50,70,77,87,96,100,106,113,118,150,178],"second":[41,51,101,114],"stage.":[42],"The":[43],"first":[44,78],"stage":[45,52,89,115],"has":[46,53],"one":[47],"node":[48],"multiple":[54],"nodes.":[55],"possess":[59],"higher":[61],"non-pre-emptive":[62],"priority":[63],"than":[64],"customers.":[67],"Depending":[68],"on":[69,175],"model":[71],"application,":[72],"goals":[74],"are":[75],"explored:":[76],"goal":[79,102],"is":[80,103,127],"allocate":[82],"second-":[88],"nodes":[90],"in":[91,112,183],"manner":[93],"minimizes":[95],"average":[97,119],"blocking":[98,120],"delay;":[99],"optimize":[105],"speed":[108],"each":[110],"server":[111],"so":[116],"delay":[121],"experienced":[122],"by":[123],"minimized.":[128],"In":[129],"this":[130],"paper,":[131],"develop":[133],"an":[134,138],"approximation":[135],"scheme":[136],"iterative":[139],"algorithm":[140],"find":[142],"stationary":[143],"policies,":[144],"then":[147],"apply":[148],"real-world":[151],"contexts":[152],"Emergency":[154],"Medical":[155],"Services":[156],"planning":[157],"airline":[159],"staffing.":[160],"Numerical":[161],"examples":[162],"show":[163],"that,":[164],"compared":[165],"some":[167],"typical":[168],"heuristic":[169],"schemes":[170],"(e.g.,":[171],"proportional":[172],"allocation":[173,180],"based":[174],"arrival/service":[176],"capacity),":[177],"suggested":[179],"policies":[181],"result":[182],"experiencing":[187],"shorter":[188],"delays":[189],"allow":[191],"more":[192],"them":[194],"receive":[195],"service.":[196]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
