{"id":"https://openalex.org/W2904275802","doi":"https://doi.org/10.1080/01605682.2017.1415639","title":"Optimal appointment reminder sending strategy for a single service scenario with customer no-show behaviour","display_name":"Optimal appointment reminder sending strategy for a single service scenario with customer no-show behaviour","publication_year":2018,"publication_date":"2018-01-12","ids":{"openalex":"https://openalex.org/W2904275802","doi":"https://doi.org/10.1080/01605682.2017.1415639","mag":"2904275802"},"language":"en","primary_location":{"id":"doi:10.1080/01605682.2017.1415639","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01605682.2017.1415639","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061067733","display_name":"Cheng Wang","orcid":"https://orcid.org/0000-0003-2475-1944"},"institutions":[{"id":"https://openalex.org/I55712492","display_name":"Zhejiang University of Technology","ror":"https://ror.org/02djqfd08","country_code":"CN","type":"education","lineage":["https://openalex.org/I55712492"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Cheng Wang","raw_affiliation_strings":["Institute of Industrial Engineering, Zhejiang University of Technology, Hangzhou, China"],"affiliations":[{"raw_affiliation_string":"Institute of Industrial Engineering, Zhejiang University of Technology, Hangzhou, China","institution_ids":["https://openalex.org/I55712492"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102939636","display_name":"Lili Deng","orcid":"https://orcid.org/0000-0002-9986-2983"},"institutions":[{"id":"https://openalex.org/I162868743","display_name":"Tianjin University","ror":"https://ror.org/012tb2g32","country_code":"CN","type":"education","lineage":["https://openalex.org/I162868743"]},{"id":"https://openalex.org/I55712492","display_name":"Zhejiang University of Technology","ror":"https://ror.org/02djqfd08","country_code":"CN","type":"education","lineage":["https://openalex.org/I55712492"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lili Deng","raw_affiliation_strings":["College of Economics and Management, Zhejiang University of Technology, Hangzhou, China","Institute of Systems Engineering, Tianjin University, Tianjin, China"],"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Zhejiang University of Technology, Hangzhou, China","institution_ids":["https://openalex.org/I55712492"]},{"raw_affiliation_string":"Institute of Systems Engineering, Tianjin University, Tianjin, China","institution_ids":["https://openalex.org/I162868743"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017841122","display_name":"Yi Han","orcid":"https://orcid.org/0000-0003-3883-6228"},"institutions":[{"id":"https://openalex.org/I55712492","display_name":"Zhejiang University of Technology","ror":"https://ror.org/02djqfd08","country_code":"CN","type":"education","lineage":["https://openalex.org/I55712492"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yi Han","raw_affiliation_strings":["College of Economics and Management, Zhejiang University of Technology, Hangzhou, China"],"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Zhejiang University of Technology, Hangzhou, China","institution_ids":["https://openalex.org/I55712492"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5102939636"],"corresponding_institution_ids":["https://openalex.org/I162868743","https://openalex.org/I55712492"],"apc_list":null,"apc_paid":null,"fwci":0.3441,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.67641196,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"69","issue":"11","first_page":"1863","last_page":"1875"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6465920805931091},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5319339036941528},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.5277329683303833},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5099650621414185},{"id":"https://openalex.org/keywords/variable","display_name":"Variable (mathematics)","score":0.4983248710632324},{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.4902346730232239},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.458944708108902},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.39365246891975403},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.36748307943344116},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.28230804204940796},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1358385980129242},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11783385276794434},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09257501363754272}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6465920805931091},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5319339036941528},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.5277329683303833},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5099650621414185},{"id":"https://openalex.org/C182365436","wikidata":"https://www.wikidata.org/wiki/Q50701","display_name":"Variable (mathematics)","level":2,"score":0.4983248710632324},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.4902346730232239},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.458944708108902},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.39365246891975403},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36748307943344116},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28230804204940796},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1358385980129242},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11783385276794434},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09257501363754272},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/01605682.2017.1415639","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01605682.2017.1415639","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjorxx:v:69:y:2018:i:11:p:1863-1875","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/01605682.2017.1415639","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.4300000071525574,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1966160353","https://openalex.org/W1975594532","https://openalex.org/W1979654803","https://openalex.org/W1996814006","https://openalex.org/W2042465107","https://openalex.org/W2074837273","https://openalex.org/W2078724364","https://openalex.org/W2079312052","https://openalex.org/W2114914302","https://openalex.org/W2123619613","https://openalex.org/W2126521023","https://openalex.org/W2130757307","https://openalex.org/W2136045407","https://openalex.org/W2168830687"],"related_works":["https://openalex.org/W2351217280","https://openalex.org/W2086836292","https://openalex.org/W2354083748","https://openalex.org/W2357949222","https://openalex.org/W2338005294","https://openalex.org/W2104192539","https://openalex.org/W2954733677","https://openalex.org/W2033865166","https://openalex.org/W2393625522","https://openalex.org/W1975378290"],"abstract_inverted_index":{"Making":[0],"an":[1,4,122,136,155],"appointment":[2,41,80,114,131,137,157],"is":[3,63,102,115,138],"effective":[5],"way":[6],"to":[7,33,54,64,70,108,125,204],"balance":[8],"the":[9,26,44,59,67,78,95,105,134,140,173,175,182,191,196,213,217,220,229,234],"supply":[10],"and":[11,47,132,168,233],"demand":[12],"in":[13,219],"service":[14,52,87,162,198,222],"industries.":[15],"However,":[16],"people":[17],"may":[18],"not":[19],"show":[20,151],"up":[21],"for":[22,35,39,51,84,112,129,160],"their":[23],"appointments":[24],"at":[25],"scheduled":[27,214],"time.":[28,215],"Undoubtedly,":[29],"sending":[30,82,194,208],"a":[31,36,85,98,110,127,142,161,164,179,184],"reminder":[32,81,111,128,143,185,193],"ask":[34],"clear":[37],"response":[38],"each":[40,113,130],"can":[42,200],"lower":[43],"no-show":[45,91,169,176,235],"rate":[46,167,177,224,231,236],"provide":[48],"more":[49,226],"time":[50,107,124,158],"providers":[53],"perform":[55],"other":[56],"activities.":[57],"Therefore,":[58],"most":[60],"important":[61],"variable":[62],"determine":[65],"when":[66,228],"reminders":[68,206,209],"should":[69,144,186],"be":[71,145,187,201],"sent.":[72,146,188],"In":[73,171],"this":[74],"paper,":[75],"we":[76],"study":[77],"optimal":[79,106,123,156,192],"strategy":[83],"single":[86],"scenario":[88],"with":[89,163],"customer":[90,180],"behaviour.":[92],"Through":[93],"discretising":[94],"decision":[96],"process,":[97],"dynamic":[99],"programming":[100],"model":[101],"formulated.":[103],"Then":[104],"send":[109,126],"calculated.":[116],"We":[117],"prove":[118],"that":[119,133,152],"there":[120,153],"exists":[121,154],"earlier":[135,141],"made,":[139],"Furthermore,":[147],"our":[148],"numerical":[149],"studies":[150],"window":[159],"given":[165],"arrival":[166,230],"rate.":[170],"addition,":[172],"higher":[174],"of":[178],"is,":[181],"later":[183],"Based":[189],"on":[190],"strategy,":[195],"expected":[197,221],"utilisation":[199,223],"improved":[202],"compared":[203],"no":[205],"or":[207],"24":[210],"h":[211],"before":[212],"Especially,":[216],"increase":[218],"becomes":[225],"significant":[227],"decreases":[232],"increases.":[237]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-03-07T16:01:11.037858","created_date":"2025-10-10T00:00:00"}