{"id":"https://openalex.org/W4409174463","doi":"https://doi.org/10.1080/0144929x.2025.2485401","title":"Sociable robots or focused speakers? Transforming customer experience with communication style and embodiment type in smart home devices adoption","display_name":"Sociable robots or focused speakers? Transforming customer experience with communication style and embodiment type in smart home devices adoption","publication_year":2025,"publication_date":"2025-04-01","ids":{"openalex":"https://openalex.org/W4409174463","doi":"https://doi.org/10.1080/0144929x.2025.2485401"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2025.2485401","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2025.2485401","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038441696","display_name":"Jian Shi","orcid":"https://orcid.org/0000-0003-1284-5011"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jian Shi","raw_affiliation_strings":["China International Communications Group"],"raw_orcid":"https://orcid.org/0000-0003-1284-5011","affiliations":[{"raw_affiliation_string":"China International Communications Group","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101950003","display_name":"Cong Lin","orcid":"https://orcid.org/0009-0000-8546-8021"},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Cong Lin","raw_affiliation_strings":["Tsinghua Univeristy"],"raw_orcid":"https://orcid.org/0009-0000-8546-8021","affiliations":[{"raw_affiliation_string":"Tsinghua Univeristy","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072367902","display_name":"Haochen Wang","orcid":"https://orcid.org/0000-0002-1491-3738"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Haocheng Wang","raw_affiliation_strings":["Renmin University of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Renmin University of China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100711046","display_name":"Soyoung Jung","orcid":"https://orcid.org/0000-0002-1010-6250"},"institutions":[{"id":"https://openalex.org/I51226738","display_name":"Dong-A University","ror":"https://ror.org/03qvtpc38","country_code":"KR","type":"education","lineage":["https://openalex.org/I51226738"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Soyoung Jung","raw_affiliation_strings":["Dong-A University"],"raw_orcid":"https://orcid.org/0000-0002-1010-6250","affiliations":[{"raw_affiliation_string":"Dong-A University","institution_ids":["https://openalex.org/I51226738"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009750888","display_name":"Na Ta","orcid":"https://orcid.org/0000-0002-6644-3467"},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Na Ta","raw_affiliation_strings":["Renmin University of China"],"raw_orcid":"https://orcid.org/0000-0002-6644-3467","affiliations":[{"raw_affiliation_string":"Renmin University of China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Ruhao Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I78988378","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92","country_code":"CN","type":"education","lineage":["https://openalex.org/I78988378"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ruhao Liu","raw_affiliation_strings":["Renmin University of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Renmin University of China","institution_ids":["https://openalex.org/I78988378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101892882","display_name":"Yuxin Gao","orcid":"https://orcid.org/0000-0003-3384-7331"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]},{"id":"https://openalex.org/I74753095","display_name":"Ontario College of Art and Design","ror":"https://ror.org/059ncap70","country_code":"CA","type":"education","lineage":["https://openalex.org/I74753095"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Yuxin Gao","raw_affiliation_strings":["Design, University of Toronto","University of Toronto"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Design, University of Toronto","institution_ids":["https://openalex.org/I185261750","https://openalex.org/I74753095"]},{"raw_affiliation_string":"University of Toronto","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017067060","display_name":"Huajie Cao","orcid":"https://orcid.org/0009-0009-0347-3202"},"institutions":[{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Huajie Cao","raw_affiliation_strings":["Michigan State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Michigan State University","institution_ids":["https://openalex.org/I87216513"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5009750888"],"corresponding_institution_ids":["https://openalex.org/I78988378"],"apc_list":null,"apc_paid":null,"fwci":12.1534,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.98235285,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":100},"biblio":{"volume":"44","issue":"14","first_page":"3559","last_page":"3574"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.556267499923706},{"id":"https://openalex.org/keywords/style","display_name":"Style (visual arts)","score":0.5134490728378296},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4568305015563965},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4159530997276306},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3818240165710449},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.34717175364494324},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33355242013931274},{"id":"https://openalex.org/keywords/visual-arts","display_name":"Visual arts","score":0.14813560247421265},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.12669587135314941},{"id":"https://openalex.org/keywords/art","display_name":"Art","score":0.11052468419075012}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.556267499923706},{"id":"https://openalex.org/C2776445246","wikidata":"https://www.wikidata.org/wiki/Q1792644","display_name":"Style (visual arts)","level":2,"score":0.5134490728378296},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4568305015563965},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4159530997276306},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3818240165710449},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.34717175364494324},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33355242013931274},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.14813560247421265},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12669587135314941},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.11052468419075012}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/0144929x.2025.2485401","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2025.2485401","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3008355782","display_name":null,"funder_award_id":"2022XWTD012","funder_id":"https://openalex.org/F4320322499","funder_display_name":"Renmin University of China"}],"funders":[{"id":"https://openalex.org/F4320322499","display_name":"Renmin University of China","ror":"https://ror.org/041pakw92"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":86,"referenced_works":["https://openalex.org/W789505438","https://openalex.org/W1588544206","https://openalex.org/W1597685670","https://openalex.org/W1656810637","https://openalex.org/W1659431435","https://openalex.org/W1902238358","https://openalex.org/W1967983472","https://openalex.org/W1991015565","https://openalex.org/W2010591119","https://openalex.org/W2017005212","https://openalex.org/W2029933007","https://openalex.org/W2066150464","https://openalex.org/W2084235337","https://openalex.org/W2098225165","https://openalex.org/W2198115191","https://openalex.org/W2200921637","https://openalex.org/W2334969983","https://openalex.org/W2344770124","https://openalex.org/W2488197408","https://openalex.org/W2510136697","https://openalex.org/W2512834562","https://openalex.org/W2549532049","https://openalex.org/W2713197689","https://openalex.org/W2766198284","https://openalex.org/W2788781842","https://openalex.org/W2802929279","https://openalex.org/W2809485129","https://openalex.org/W2889310216","https://openalex.org/W2895028981","https://openalex.org/W2900524793","https://openalex.org/W2909822833","https://openalex.org/W2946552193","https://openalex.org/W2946883383","https://openalex.org/W2962294034","https://openalex.org/W2972720096","https://openalex.org/W2976603781","https://openalex.org/W2991493714","https://openalex.org/W2996350641","https://openalex.org/W3006245018","https://openalex.org/W3007081521","https://openalex.org/W3021647252","https://openalex.org/W3041514603","https://openalex.org/W3088710229","https://openalex.org/W3090061593","https://openalex.org/W3091953208","https://openalex.org/W3110741620","https://openalex.org/W3112432354","https://openalex.org/W3124121033","https://openalex.org/W3127392204","https://openalex.org/W3145863572","https://openalex.org/W3185464012","https://openalex.org/W3185480903","https://openalex.org/W3194234882","https://openalex.org/W3201168377","https://openalex.org/W3204272996","https://openalex.org/W3217356395","https://openalex.org/W4210516688","https://openalex.org/W4214857037","https://openalex.org/W4220678584","https://openalex.org/W4238503602","https://openalex.org/W4281662534","https://openalex.org/W4296349771","https://openalex.org/W4309266375","https://openalex.org/W4310732377","https://openalex.org/W4361208106","https://openalex.org/W4377232242","https://openalex.org/W4384408489","https://openalex.org/W4385452676","https://openalex.org/W4387527770","https://openalex.org/W4387531970","https://openalex.org/W4387953161","https://openalex.org/W4388177275","https://openalex.org/W4388623980","https://openalex.org/W4388624049","https://openalex.org/W4389517568","https://openalex.org/W4389788030","https://openalex.org/W4392135097","https://openalex.org/W4392923962","https://openalex.org/W4394618438","https://openalex.org/W4396584519","https://openalex.org/W4401977771","https://openalex.org/W4403110633","https://openalex.org/W4403113576","https://openalex.org/W4403340630","https://openalex.org/W4405907183","https://openalex.org/W6772494849"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2356229341","https://openalex.org/W2349768204","https://openalex.org/W4313326281","https://openalex.org/W574867512","https://openalex.org/W2387271333","https://openalex.org/W581389233","https://openalex.org/W2361120309","https://openalex.org/W632157940","https://openalex.org/W2387981414"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-13T07:54:00.901334","created_date":"2025-10-10T00:00:00"}
