{"id":"https://openalex.org/W4387936683","doi":"https://doi.org/10.1080/0144929x.2023.2272191","title":"What predicts patients\u2019 satisfaction and continuous use of intelligent medical guidance? the moderating effect of consulting experience","display_name":"What predicts patients\u2019 satisfaction and continuous use of intelligent medical guidance? the moderating effect of consulting experience","publication_year":2023,"publication_date":"2023-10-25","ids":{"openalex":"https://openalex.org/W4387936683","doi":"https://doi.org/10.1080/0144929x.2023.2272191"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2023.2272191","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2023.2272191","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053348021","display_name":"Zhaohua Deng","orcid":"https://orcid.org/0000-0002-7744-7818"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhaohua Deng","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, People\u2019s Republic of China","School of Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102615036","display_name":"Ziang Tian","orcid":"https://orcid.org/0009-0002-0890-4648"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ziang Tian","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, People\u2019s Republic of China","School of Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040756203","display_name":"Jiaxin Xue","orcid":"https://orcid.org/0000-0002-6812-1496"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jiaxin Xue","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology, Wuhan, People\u2019s Republic of China","School of Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001975994","display_name":"Sumeet Gupta","orcid":"https://orcid.org/0000-0001-5943-5226"},"institutions":[{"id":"https://openalex.org/I111245572","display_name":"Indian Institute of Management Raipur","ror":"https://ror.org/05vqbh574","country_code":"IN","type":"education","lineage":["https://openalex.org/I111245572"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sumeet Gupta","raw_affiliation_strings":["Department of Information Systems, Indian Institute of Management Raipur, Abhanpur, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, Indian Institute of Management Raipur, Abhanpur, India","institution_ids":["https://openalex.org/I111245572"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5040756203"],"corresponding_institution_ids":["https://openalex.org/I47720641"],"apc_list":null,"apc_paid":null,"fwci":0.7812,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.72732609,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"43","issue":"13","first_page":"3111","last_page":"3128"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11542","display_name":"Behavioral Health and Interventions","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11542","display_name":"Behavioral Health and Interventions","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9724000096321106,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9487000107765198,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5249236226081848},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5046273469924927},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.44830480217933655},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.43416231870651245},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.4320053458213806},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4239670932292938},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.39958512783050537},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.36609917879104614},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.32842111587524414},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.31963488459587097},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1799989640712738},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.12527745962142944},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1200377345085144}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5249236226081848},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5046273469924927},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44830480217933655},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.43416231870651245},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4320053458213806},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4239670932292938},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.39958512783050537},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.36609917879104614},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32842111587524414},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.31963488459587097},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1799989640712738},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12527745962142944},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1200377345085144},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0144929x.2023.2272191","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2023.2272191","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:43:y:2024:i:13:p:3111-3128","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2023.2272191","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G8792236979","display_name":"\u667a\u80fd\u4e92\u8054\u73af\u5883\u4e0b\u5168\u6d41\u7a0b\u8bca\u7597\u670d\u52a1\u4ef7\u503c\u521b\u9020\u6a21\u578b\u4e0e\u4f18\u5316\u7814\u7a76","funder_award_id":"71971092","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":103,"referenced_works":["https://openalex.org/W9715319","https://openalex.org/W1515465086","https://openalex.org/W1527741802","https://openalex.org/W1535271175","https://openalex.org/W1563786874","https://openalex.org/W1591268244","https://openalex.org/W1721421031","https://openalex.org/W1792124015","https://openalex.org/W1968323069","https://openalex.org/W1975468930","https://openalex.org/W1976263539","https://openalex.org/W1983532449","https://openalex.org/W1987258130","https://openalex.org/W2003110362","https://openalex.org/W2011758444","https://openalex.org/W2014729615","https://openalex.org/W2018889594","https://openalex.org/W2024924955","https://openalex.org/W2032568497","https://openalex.org/W2051889487","https://openalex.org/W2052495961","https://openalex.org/W2061406679","https://openalex.org/W2070630777","https://openalex.org/W2086642814","https://openalex.org/W2104554137","https://openalex.org/W2105512501","https://openalex.org/W2110452674","https://openalex.org/W2110506823","https://openalex.org/W2119542436","https://openalex.org/W2122912498","https://openalex.org/W2125481370","https://openalex.org/W2130180433","https://openalex.org/W2158709003","https://openalex.org/W2158953581","https://openalex.org/W2168729696","https://openalex.org/W2215584647","https://openalex.org/W2468566723","https://openalex.org/W2558191778","https://openalex.org/W2614027596","https://openalex.org/W2625373596","https://openalex.org/W2626218466","https://openalex.org/W2735245502","https://openalex.org/W2791915030","https://openalex.org/W2796183683","https://openalex.org/W2797432108","https://openalex.org/W2884287311","https://openalex.org/W2887010986","https://openalex.org/W2888424632","https://openalex.org/W2891223558","https://openalex.org/W2896893468","https://openalex.org/W2898710123","https://openalex.org/W2905811773","https://openalex.org/W2905860750","https://openalex.org/W2906126377","https://openalex.org/W2908201961","https://openalex.org/W2916945592","https://openalex.org/W2938147027","https://openalex.org/W2940373245","https://openalex.org/W2954957829","https://openalex.org/W2967343173","https://openalex.org/W2981124546","https://openalex.org/W2982083314","https://openalex.org/W2997048718","https://openalex.org/W3000239480","https://openalex.org/W3013363757","https://openalex.org/W3013998503","https://openalex.org/W3015087348","https://openalex.org/W3018519746","https://openalex.org/W3024478970","https://openalex.org/W3028410886","https://openalex.org/W3035307628","https://openalex.org/W3044430020","https://openalex.org/W3045482196","https://openalex.org/W3082622239","https://openalex.org/W3083457764","https://openalex.org/W3110216777","https://openalex.org/W3121501521","https://openalex.org/W3126330948","https://openalex.org/W3129943331","https://openalex.org/W3130613944","https://openalex.org/W3139127941","https://openalex.org/W3143898318","https://openalex.org/W3162137248","https://openalex.org/W3164608364","https://openalex.org/W3165035266","https://openalex.org/W3167505759","https://openalex.org/W3185907450","https://openalex.org/W3196605000","https://openalex.org/W3197603122","https://openalex.org/W3197802091","https://openalex.org/W3201796486","https://openalex.org/W3208366116","https://openalex.org/W3214662979","https://openalex.org/W4214606152","https://openalex.org/W4235678817","https://openalex.org/W4238559129","https://openalex.org/W4243667233","https://openalex.org/W4285021384","https://openalex.org/W4290461747","https://openalex.org/W4306382033","https://openalex.org/W4312553419","https://openalex.org/W4315619135","https://openalex.org/W6757769475"],"related_works":["https://openalex.org/W2303173273","https://openalex.org/W2024934382","https://openalex.org/W2513767888","https://openalex.org/W1971798297","https://openalex.org/W3147308590","https://openalex.org/W1528049813","https://openalex.org/W1968285868","https://openalex.org/W4388140417","https://openalex.org/W2364043478","https://openalex.org/W3153451317"],"abstract_inverted_index":{"Background":[0],"Patients\u2019":[1],"continuous":[2,45,93],"use":[3,33,46],"of":[4,13,47,75,102],"intelligent":[5,48,76],"medical":[6,35,49,77,103],"guidance":[7,50,78],"is":[8],"important":[9],"for":[10,112],"the":[11,24,41,53,67,100],"application":[12],"artificial":[14],"intelligence":[15],"(AI)":[16],"in":[17],"hospitals.Problem/gap":[18],"Previous":[19],"studies":[20],"mainly":[21],"focus":[22],"on":[23,52,91],"initial":[25],"adoption":[26],"while":[27],"not":[28],"examining":[29],"why":[30],"patients":[31],"continually":[32],"AI-based":[34],"services.Objective/aim":[36],"We":[37],"aim":[38],"to":[39,65],"explore":[40],"factors":[42],"influencing":[43],"patients\u2019":[44],"based":[51],"Stimuli-Organism-Response":[54],"framework.Method":[55],"Via":[56],"online":[57],"survey":[58],"data,":[59],"we":[60],"used":[61],"structural":[62],"equation":[63],"modelling":[64],"test":[66],"research":[68,98],"model.Results":[69],"Our":[70,97],"results":[71],"reveal":[72],"feature":[73],"diversity":[74],"affect":[79],"users\u2019":[80],"perceived":[81],"extrinsic":[82],"and":[83,106,109],"intrinsic":[84],"value,":[85],"as":[86,88],"well":[87],"their":[89,92],"impact":[90],"usage":[94],"intention.Research":[95],"implications":[96],"expands":[99],"understanding":[101],"AI":[104],"applications":[105],"provides":[107],"theoretical":[108],"implicational":[110],"insights":[111],"future":[113],"development.":[114]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4}],"updated_date":"2026-07-17T09:13:05.818461","created_date":"2025-10-10T00:00:00"}