{"id":"https://openalex.org/W4309000829","doi":"https://doi.org/10.1080/0144929x.2022.2145998","title":"Testing a theoretical model of trust in human-machine communication: emotional experience and social presence","display_name":"Testing a theoretical model of trust in human-machine communication: emotional experience and social presence","publication_year":2022,"publication_date":"2022-11-14","ids":{"openalex":"https://openalex.org/W4309000829","doi":"https://doi.org/10.1080/0144929x.2022.2145998"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2022.2145998","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2022.2145998","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089773654","display_name":"Sun Kyong Lee","orcid":"https://orcid.org/0000-0002-8645-8922"},"institutions":[{"id":"https://openalex.org/I197347611","display_name":"Korea University","ror":"https://ror.org/047dqcg40","country_code":"KR","type":"education","lineage":["https://openalex.org/I197347611"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Sun Kyong Lee","raw_affiliation_strings":["School of Media & Communication, Korea University, Seoul, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Media & Communication, Korea University, Seoul, Korea","institution_ids":["https://openalex.org/I197347611"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071342433","display_name":"Juhyung Sun","orcid":"https://orcid.org/0000-0002-0302-5196"},"institutions":[{"id":"https://openalex.org/I8692664","display_name":"University of Oklahoma","ror":"https://ror.org/02aqsxs83","country_code":"US","type":"education","lineage":["https://openalex.org/I8692664"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Juhyung Sun","raw_affiliation_strings":["Department of Communication, University of Oklahoma, Norman, OK, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Communication, University of Oklahoma, Norman, OK, USA","institution_ids":["https://openalex.org/I8692664"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5089773654"],"corresponding_institution_ids":["https://openalex.org/I197347611"],"apc_list":null,"apc_paid":null,"fwci":4.2739,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.9475834,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"42","issue":"16","first_page":"2754","last_page":"2767"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.7237947583198547},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.6710489988327026},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6076304316520691},{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.5740711092948914},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.5456571578979492},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.41440004110336304},{"id":"https://openalex.org/keywords/social-competence","display_name":"Social competence","score":0.41023334860801697},{"id":"https://openalex.org/keywords/developmental-psychology","display_name":"Developmental psychology","score":0.32611697912216187},{"id":"https://openalex.org/keywords/social-change","display_name":"Social change","score":0.2161146104335785},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15768730640411377}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7237947583198547},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.6710489988327026},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6076304316520691},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5740711092948914},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5456571578979492},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.41440004110336304},{"id":"https://openalex.org/C25148115","wikidata":"https://www.wikidata.org/wiki/Q304904","display_name":"Social competence","level":3,"score":0.41023334860801697},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.32611697912216187},{"id":"https://openalex.org/C206836424","wikidata":"https://www.wikidata.org/wiki/Q1510761","display_name":"Social change","level":2,"score":0.2161146104335785},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15768730640411377},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0144929x.2022.2145998","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2022.2145998","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:42:y:2023:i:16:p:2754-2767","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2022.2145998","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.550000011920929,"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W128267842","https://openalex.org/W1516970732","https://openalex.org/W1534817507","https://openalex.org/W1628789162","https://openalex.org/W1841352775","https://openalex.org/W1966797434","https://openalex.org/W1981395202","https://openalex.org/W1983733512","https://openalex.org/W1988050849","https://openalex.org/W1995031937","https://openalex.org/W2006992911","https://openalex.org/W2010943014","https://openalex.org/W2014036961","https://openalex.org/W2032661354","https://openalex.org/W2035928776","https://openalex.org/W2071342046","https://openalex.org/W2071416362","https://openalex.org/W2071666535","https://openalex.org/W2091954440","https://openalex.org/W2092671133","https://openalex.org/W2093635459","https://openalex.org/W2106968553","https://openalex.org/W2135907989","https://openalex.org/W2149628368","https://openalex.org/W2162417293","https://openalex.org/W2252981981","https://openalex.org/W2282485379","https://openalex.org/W2316972015","https://openalex.org/W2482473633","https://openalex.org/W2498787287","https://openalex.org/W2533137496","https://openalex.org/W2594661366","https://openalex.org/W2604255570","https://openalex.org/W2806569034","https://openalex.org/W2890914488","https://openalex.org/W2901151989","https://openalex.org/W2907406960","https://openalex.org/W2910700383","https://openalex.org/W2918517503","https://openalex.org/W2923823889","https://openalex.org/W2930735408","https://openalex.org/W2939710951","https://openalex.org/W2955088691","https://openalex.org/W2997268530","https://openalex.org/W2997914898","https://openalex.org/W3029922759","https://openalex.org/W3048717026","https://openalex.org/W3093504207","https://openalex.org/W3098131776","https://openalex.org/W3127525890","https://openalex.org/W3212400249","https://openalex.org/W3217216527","https://openalex.org/W4206036760","https://openalex.org/W4233062359","https://openalex.org/W4240084738","https://openalex.org/W4243342770","https://openalex.org/W4254736460","https://openalex.org/W4285082249","https://openalex.org/W4290005388","https://openalex.org/W4300103725","https://openalex.org/W4301352023","https://openalex.org/W6629091712","https://openalex.org/W6635372532","https://openalex.org/W6754806442"],"related_works":["https://openalex.org/W4285213959","https://openalex.org/W2385721021","https://openalex.org/W126662069","https://openalex.org/W2904003081","https://openalex.org/W1965085721","https://openalex.org/W2110740376","https://openalex.org/W2509729113","https://openalex.org/W2734236000","https://openalex.org/W2243985845","https://openalex.org/W2363289403"],"abstract_inverted_index":{"A":[0,29],"theoretical":[1],"model":[2,127,144],"of":[3,56,62,109,135,141],"trust":[4,110,152],"in":[5,122],"human-machine":[6],"communication":[7],"(HMC)":[8],"was":[9,44,128],"tested":[10],"and":[11,14,82,89,98,103,119,151],"emotional":[12,63,99,149],"experience":[13,100],"social":[15,41,96,154],"presence":[16,97],"were":[17,84,101],"evaluated":[18],"during":[19],"an":[20,23],"interaction":[21,78],"with":[22,46,49,68,106],"intelligent":[24],"virtual":[25],"agent":[26],"(IVA),":[27],"Siri.":[28,123],"two":[30,38],"(\u2018American":[31],"female\u2019":[32],"or":[33,40,77],"\u2018American":[34],"male\u2019":[35],"Siri)":[36],"by":[37,153],"(functional":[39],"task)":[42],"experiment":[43],"conducted":[45],"229":[47],"subjects":[48],"random":[50],"assignments.":[51],"According":[52],"to":[53,70],"multivariate":[54],"analyses":[55,88],"covariances,":[57],"participants":[58],"reported":[59],"higher":[60],"levels":[61],"significance":[64],"when":[65],"they":[66],"interacted":[67],"Siri":[69],"inquire":[71],"about":[72],"functional":[73],"tasks.":[74],"No":[75],"gender":[76,81],"effects":[79,134],"between":[80,148],"task":[83,136],"detected.":[85],"Confirmatory":[86],"factor":[87],"structural":[90],"equation":[91],"modelling":[92],"indicated":[93,145],"that":[94],"both":[95],"directly":[102],"positively":[104],"associated":[105],"five":[107],"dimensions":[108],"(i.e.":[111],"perceived":[112,116],"reliability,":[113],"technical":[114],"competence,":[115],"understandability,":[117],"faith,":[118],"personal":[120],"attachment)":[121],"This":[124],"direct":[125],"effect":[126],"significant":[129],"after":[130],"controlling":[131],"for":[132],"the":[133,142],"type.":[137],"Additionally,":[138],"a":[139],"test":[140],"mediation":[143,147],"full":[146],"experiences":[150],"presence.":[155]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":2}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2025-10-10T00:00:00"}