{"id":"https://openalex.org/W4308102329","doi":"https://doi.org/10.1080/0144929x.2022.2139758","title":"Factors affecting user experience of contact tracing app during COVID-19: an aspect-based sentiment analysis of user-generated review","display_name":"Factors affecting user experience of contact tracing app during COVID-19: an aspect-based sentiment analysis of user-generated review","publication_year":2022,"publication_date":"2022-11-03","ids":{"openalex":"https://openalex.org/W4308102329","doi":"https://doi.org/10.1080/0144929x.2022.2139758"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2022.2139758","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2022.2139758","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041873736","display_name":"Satya Bhusan Dash","orcid":null},"institutions":[{"id":"https://openalex.org/I91699865","display_name":"Indian Institute of Management Lucknow","ror":"https://ror.org/05gfjrx96","country_code":"IN","type":"education","lineage":["https://openalex.org/I91699865"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Satya Bhusan Dash","raw_affiliation_strings":["Indian Institute of Management Lucknow, Lucknow, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Lucknow, Lucknow, India","institution_ids":["https://openalex.org/I91699865"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102766675","display_name":"Avinash Jain","orcid":"https://orcid.org/0000-0003-4733-5142"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Avinash Jain","raw_affiliation_strings":["Jindal School of Banking and finance, Jagdishpur, Haryana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jindal School of Banking and finance, Jagdishpur, Haryana","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102724695","display_name":"Lipika Dey","orcid":"https://orcid.org/0000-0003-3831-5545"},"institutions":[{"id":"https://openalex.org/I55215948","display_name":"Tata Consultancy Services (India)","ror":"https://ror.org/01b9n8m42","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I55215948"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Lipika Dey","raw_affiliation_strings":["TCS Research and Innovation Lab, Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TCS Research and Innovation Lab, Delhi, India","institution_ids":["https://openalex.org/I55215948"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080585585","display_name":"Tirthankar Dasgupta","orcid":"https://orcid.org/0000-0003-4714-6835"},"institutions":[{"id":"https://openalex.org/I55215948","display_name":"Tata Consultancy Services (India)","ror":"https://ror.org/01b9n8m42","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I55215948"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Tirthankar Dasgupta","raw_affiliation_strings":["TCS Research and Innovation Lab, Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TCS Research and Innovation Lab, Delhi, India","institution_ids":["https://openalex.org/I55215948"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061347530","display_name":"Abir Naskar","orcid":"https://orcid.org/0009-0006-3350-6683"},"institutions":[{"id":"https://openalex.org/I55215948","display_name":"Tata Consultancy Services (India)","ror":"https://ror.org/01b9n8m42","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I55215948"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Abir Naskar","raw_affiliation_strings":["TCS Research and Innovation Lab, Delhi, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TCS Research and Innovation Lab, Delhi, India","institution_ids":["https://openalex.org/I55215948"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5102766675"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.5,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.9136553,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"42","issue":"2","first_page":"249","last_page":"264"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12943","display_name":"COVID-19 Digital Contact Tracing","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12943","display_name":"COVID-19 Digital Contact Tracing","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9765999913215637,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.7815064191818237},{"id":"https://openalex.org/keywords/tracing","display_name":"Tracing","score":0.6107865571975708},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5866391658782959},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.517918050289154},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.5034443736076355},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.4399425983428955},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4205944836139679},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.37307876348495483},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.0814504325389862},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.07916322350502014}],"concepts":[{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.7815064191818237},{"id":"https://openalex.org/C138673069","wikidata":"https://www.wikidata.org/wiki/Q322229","display_name":"Tracing","level":2,"score":0.6107865571975708},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5866391658782959},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.517918050289154},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.5034443736076355},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4399425983428955},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4205944836139679},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.37307876348495483},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0814504325389862},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.07916322350502014},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0144929x.2022.2139758","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2022.2139758","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:42:y:2023:i:2:p:249-264","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2022.2139758","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":78,"referenced_works":["https://openalex.org/W1528921759","https://openalex.org/W1546777109","https://openalex.org/W1708393801","https://openalex.org/W1968171365","https://openalex.org/W1982400631","https://openalex.org/W1991347750","https://openalex.org/W1993275141","https://openalex.org/W2015056121","https://openalex.org/W2073866452","https://openalex.org/W2085465189","https://openalex.org/W2098162425","https://openalex.org/W2106096361","https://openalex.org/W2123442489","https://openalex.org/W2133286915","https://openalex.org/W2143487578","https://openalex.org/W2144336601","https://openalex.org/W2160660844","https://openalex.org/W2163741736","https://openalex.org/W2167325287","https://openalex.org/W2396526128","https://openalex.org/W2465978385","https://openalex.org/W2514722822","https://openalex.org/W2552106174","https://openalex.org/W2562607067","https://openalex.org/W2592296456","https://openalex.org/W2741252866","https://openalex.org/W2754981574","https://openalex.org/W2757541972","https://openalex.org/W2799009183","https://openalex.org/W2890308336","https://openalex.org/W2890363010","https://openalex.org/W2891300059","https://openalex.org/W2946727902","https://openalex.org/W2962741379","https://openalex.org/W2963168371","https://openalex.org/W2963264961","https://openalex.org/W2964288660","https://openalex.org/W2977233821","https://openalex.org/W3014146874","https://openalex.org/W3021970994","https://openalex.org/W3036157696","https://openalex.org/W3047474781","https://openalex.org/W3047864354","https://openalex.org/W3048917200","https://openalex.org/W3080802124","https://openalex.org/W3082435601","https://openalex.org/W3092361100","https://openalex.org/W3092364793","https://openalex.org/W3093148635","https://openalex.org/W3098511774","https://openalex.org/W3100852482","https://openalex.org/W3107797938","https://openalex.org/W3110845248","https://openalex.org/W3112307605","https://openalex.org/W3120753872","https://openalex.org/W3125487689","https://openalex.org/W3130403735","https://openalex.org/W3131467296","https://openalex.org/W3135361293","https://openalex.org/W3137291216","https://openalex.org/W3150525923","https://openalex.org/W3158674472","https://openalex.org/W3159961756","https://openalex.org/W3162081423","https://openalex.org/W3164982328","https://openalex.org/W3177239031","https://openalex.org/W3186896415","https://openalex.org/W3193546874","https://openalex.org/W3198836631","https://openalex.org/W3201641693","https://openalex.org/W3203152787","https://openalex.org/W3214019502","https://openalex.org/W4200361715","https://openalex.org/W4205531792","https://openalex.org/W4205981594","https://openalex.org/W4212848460","https://openalex.org/W4240969601","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W2548633793","https://openalex.org/W3089396779","https://openalex.org/W3132372214","https://openalex.org/W2596247554","https://openalex.org/W4301373556","https://openalex.org/W2941935829","https://openalex.org/W2438765327","https://openalex.org/W3013279174","https://openalex.org/W4317653575","https://openalex.org/W4224284088"],"abstract_inverted_index":{"This":[0],"study":[1,157],"aims":[2],"to":[3,72,166],"identify":[4],"the":[5,9,17,42,79,106,112,119,143,146,149,161,168],"critical":[6],"factors":[7,122,130,139],"influencing":[8,121],"user":[10],"experience":[11],"of":[12,29,105,117,137,145,155],"contact":[13,33],"tracing":[14,34],"apps":[15],"and":[16,47,55,82,108,164,170],"sentiments":[18,110],"around":[19],"them.":[20],"For":[21],"this":[22,156],"purpose,":[23],"we":[24,40,59],"used":[25,60],"Google":[26],"play":[27],"reviews":[28],"Aarogya":[30],"Setu,":[31],"a":[32,61],"app":[35,147],"developed":[36],"in":[37,78],"India.":[38],"First,":[39],"establish":[41],"relationship":[43],"between":[44,52],"review":[45,48,56,80],"sentiment":[46,53,64],"rating":[49],"using":[50],"regression":[51],"polarity":[54],"rating.":[57],"Then,":[58],"hybrid":[62],"aspect-based":[63],"analysis":[65],"approach":[66],"that":[67,88],"uses":[68],"unsupervised":[69],"linguistic":[70],"techniques":[71],"determine":[73],"statistically":[74],"significant":[75],"concepts":[76],"present":[77],"texts":[81],"cluster":[83],"them":[84],"into":[85],"representative":[86],"aspects":[87,107,128],"were":[89,100,140],"then":[90],"tagged":[91],"under":[92,129],"human":[93],"supervision.":[94],"Finally,":[95],"supervised":[96],"deep":[97],"learning":[98],"methods":[99],"applied":[101],"for":[102,160],"exhaustive":[103],"extraction":[104],"associated":[109],"from":[111],"reviews.":[113],"The":[114,153],"final":[115],"exercise":[116],"determining":[118],"key":[120],"was":[123],"done":[124],"by":[125,132],"grouping":[126],"these":[127],"identified":[131],"marketing":[133],"experts.":[134],"A":[135],"total":[136],"nine":[138],"identified,":[141],"with":[142],"usefulness":[144],"being":[148],"most":[150],"important":[151],"factor.":[152],"findings":[154],"are":[158],"essential":[159],"development":[162],"team":[163],"government":[165],"improve":[167],"application":[169],"increase":[171],"adoption.":[172]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2025-10-10T00:00:00"}
