{"id":"https://openalex.org/W4280525312","doi":"https://doi.org/10.1080/0144929x.2022.2071168","title":"COVID-19 and people's continued trust in eHealth systems: a new perspective","display_name":"COVID-19 and people's continued trust in eHealth systems: a new perspective","publication_year":2022,"publication_date":"2022-05-11","ids":{"openalex":"https://openalex.org/W4280525312","doi":"https://doi.org/10.1080/0144929x.2022.2071168"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2022.2071168","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2022.2071168","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053776267","display_name":"Ahmed Ibrahim Alzahrani","orcid":"https://orcid.org/0000-0001-5903-7383"},"institutions":[{"id":"https://openalex.org/I28022161","display_name":"King Saud University","ror":"https://ror.org/02f81g417","country_code":"SA","type":"education","lineage":["https://openalex.org/I28022161"]}],"countries":["SA"],"is_corresponding":true,"raw_author_name":"Ahmed Ibrahim Alzahrani","raw_affiliation_strings":["Computer Science Department, Community College, King Saud University, Riyadh, Saudi Arabia"],"affiliations":[{"raw_affiliation_string":"Computer Science Department, Community College, King Saud University, Riyadh, Saudi Arabia","institution_ids":["https://openalex.org/I28022161"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011362768","display_name":"Hosam Al\u2010Samarraie","orcid":"https://orcid.org/0000-0002-9861-8989"},"institutions":[{"id":"https://openalex.org/I130828816","display_name":"University of Leeds","ror":"https://ror.org/024mrxd33","country_code":"GB","type":"education","lineage":["https://openalex.org/I130828816"]},{"id":"https://openalex.org/I139322472","display_name":"Universiti Sains Malaysia","ror":"https://ror.org/02rgb2k63","country_code":"MY","type":"education","lineage":["https://openalex.org/I139322472"]}],"countries":["GB","MY"],"is_corresponding":false,"raw_author_name":"Hosam Al-Samarraie","raw_affiliation_strings":["Centre for Instructional Technology and Multimedia, Universiti Sains Malaysia, Penang, Malaysia","School of Design, University of Leeds, Leeds, UK"],"affiliations":[{"raw_affiliation_string":"Centre for Instructional Technology and Multimedia, Universiti Sains Malaysia, Penang, Malaysia","institution_ids":["https://openalex.org/I139322472"]},{"raw_affiliation_string":"School of Design, University of Leeds, Leeds, UK","institution_ids":["https://openalex.org/I130828816"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046369017","display_name":"Atef Eldenfria","orcid":"https://orcid.org/0000-0002-1463-4579"},"institutions":[{"id":"https://openalex.org/I152195623","display_name":"Misurata University","ror":"https://ror.org/014fcf271","country_code":"LY","type":"education","lineage":["https://openalex.org/I152195623"]}],"countries":["LY"],"is_corresponding":false,"raw_author_name":"Atef Eldenfria","raw_affiliation_strings":["Faculty of Information Technology, Misurata University, Misurata, Libya"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology, Misurata University, Misurata, Libya","institution_ids":["https://openalex.org/I152195623"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023776089","display_name":"Joana Eva Dodoo","orcid":"https://orcid.org/0000-0001-8400-134X"},"institutions":[{"id":"https://openalex.org/I133771110","display_name":"University of Cape Coast","ror":"https://ror.org/0492nfe34","country_code":"GH","type":"education","lineage":["https://openalex.org/I133771110"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Joana Eva Dodoo","raw_affiliation_strings":["College of Distance Education, Department of Business Studies, University of Cape Coast, Cape Coast, Ghana"],"affiliations":[{"raw_affiliation_string":"College of Distance Education, Department of Business Studies, University of Cape Coast, Cape Coast, Ghana","institution_ids":["https://openalex.org/I133771110"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089609668","display_name":"Xue Zhou","orcid":"https://orcid.org/0000-0002-7242-0958"},"institutions":[{"id":"https://openalex.org/I2799858192","display_name":"London School of Business and Management","ror":"https://ror.org/01j1n1798","country_code":"GB","type":"education","lineage":["https://openalex.org/I2799858192"]},{"id":"https://openalex.org/I166337079","display_name":"Queen Mary University of London","ror":"https://ror.org/026zzn846","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I166337079"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Xue Zhou","raw_affiliation_strings":["School of Business and Management, Queen Mary University of London, London, UK"],"affiliations":[{"raw_affiliation_string":"School of Business and Management, Queen Mary University of London, London, UK","institution_ids":["https://openalex.org/I2799858192","https://openalex.org/I166337079"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011883455","display_name":"Nasser Alalwan","orcid":"https://orcid.org/0000-0001-6691-4479"},"institutions":[{"id":"https://openalex.org/I28022161","display_name":"King Saud University","ror":"https://ror.org/02f81g417","country_code":"SA","type":"education","lineage":["https://openalex.org/I28022161"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Nasser Alalwan","raw_affiliation_strings":["Computer Science Department, Community College, King Saud University, Riyadh, Saudi Arabia"],"affiliations":[{"raw_affiliation_string":"Computer Science Department, Community College, King Saud University, Riyadh, Saudi Arabia","institution_ids":["https://openalex.org/I28022161"]}]}],"institutions":[],"countries_distinct_count":5,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5053776267"],"corresponding_institution_ids":["https://openalex.org/I28022161"],"apc_list":null,"apc_paid":null,"fwci":1.7735,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.85150215,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"42","issue":"9","first_page":"1294","last_page":"1310"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ehealth","display_name":"eHealth","score":0.9717516899108887},{"id":"https://openalex.org/keywords/telemedicine","display_name":"Telemedicine","score":0.5703091025352478},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5091060996055603},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4934183657169342},{"id":"https://openalex.org/keywords/telehealth","display_name":"Telehealth","score":0.49217572808265686},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48907095193862915},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4640822410583496},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4584254026412964},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4301244616508484},{"id":"https://openalex.org/keywords/pandemic","display_name":"Pandemic","score":0.41660284996032715},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.38328981399536133},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.36753273010253906},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.31201043725013733},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22908622026443481},{"id":"https://openalex.org/keywords/disease","display_name":"Disease","score":0.20716023445129395},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.07465839385986328},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07332691550254822}],"concepts":[{"id":"https://openalex.org/C202645933","wikidata":"https://www.wikidata.org/wiki/Q4930","display_name":"eHealth","level":3,"score":0.9717516899108887},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.5703091025352478},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5091060996055603},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4934183657169342},{"id":"https://openalex.org/C2781050511","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telehealth","level":4,"score":0.49217572808265686},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48907095193862915},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4640822410583496},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4584254026412964},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4301244616508484},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.41660284996032715},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.38328981399536133},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.36753273010253906},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.31201043725013733},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22908622026443481},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.20716023445129395},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.07465839385986328},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07332691550254822},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/0144929x.2022.2071168","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2022.2071168","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:eprints.whiterose.ac.uk:187117","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400854","display_name":"White Rose Research Online (University of Leeds, The University of Sheffield, University of York)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2800616092","host_organization_name":"White Rose University Consortium","host_organization_lineage":["https://openalex.org/I2800616092"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:42:y:2023:i:9:p:1294-1310","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2022.2071168","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:qmro.qmul.ac.uk:123456789/78704","is_oa":false,"landing_page_url":"https://qmro.qmul.ac.uk/xmlui/handle/123456789/78704","pdf_url":null,"source":{"id":"https://openalex.org/S4306400530","display_name":"Queen Mary Research Online (Queen Mary University of London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I166337079","host_organization_name":"Queen Mary University of London","host_organization_lineage":["https://openalex.org/I166337079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6000000238418579,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321145","display_name":"King Saud University","ror":"https://ror.org/02f81g417"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":92,"referenced_works":["https://openalex.org/W617966638","https://openalex.org/W649065238","https://openalex.org/W1533149897","https://openalex.org/W1572178421","https://openalex.org/W1721421031","https://openalex.org/W1855569508","https://openalex.org/W1857675993","https://openalex.org/W1954766092","https://openalex.org/W1979603956","https://openalex.org/W1983138480","https://openalex.org/W1997240423","https://openalex.org/W2006936081","https://openalex.org/W2023436014","https://openalex.org/W2039574247","https://openalex.org/W2044016214","https://openalex.org/W2049279370","https://openalex.org/W2057716807","https://openalex.org/W2126274682","https://openalex.org/W2150238850","https://openalex.org/W2151694441","https://openalex.org/W2161259233","https://openalex.org/W2493291224","https://openalex.org/W2553832316","https://openalex.org/W2556150811","https://openalex.org/W2561488778","https://openalex.org/W2565604433","https://openalex.org/W2611229308","https://openalex.org/W2739904528","https://openalex.org/W2745673352","https://openalex.org/W2768374957","https://openalex.org/W2782766517","https://openalex.org/W2789528062","https://openalex.org/W2791187572","https://openalex.org/W2794927461","https://openalex.org/W2804439242","https://openalex.org/W2900770089","https://openalex.org/W2907969378","https://openalex.org/W2914023658","https://openalex.org/W2920176970","https://openalex.org/W2924370385","https://openalex.org/W2930175790","https://openalex.org/W2936446892","https://openalex.org/W2943208646","https://openalex.org/W2949196584","https://openalex.org/W2951582665","https://openalex.org/W2967555462","https://openalex.org/W2977518582","https://openalex.org/W2977626846","https://openalex.org/W2980476332","https://openalex.org/W2982691660","https://openalex.org/W2983942005","https://openalex.org/W2985082660","https://openalex.org/W2986300837","https://openalex.org/W2988939343","https://openalex.org/W2991493714","https://openalex.org/W2999316058","https://openalex.org/W2999598597","https://openalex.org/W3003132437","https://openalex.org/W3008281388","https://openalex.org/W3013604786","https://openalex.org/W3014377584","https://openalex.org/W3015857697","https://openalex.org/W3024926071","https://openalex.org/W3037799145","https://openalex.org/W3037955293","https://openalex.org/W3037989672","https://openalex.org/W3043475309","https://openalex.org/W3080302916","https://openalex.org/W3091825699","https://openalex.org/W3092096609","https://openalex.org/W3095508763","https://openalex.org/W3106589283","https://openalex.org/W3117511502","https://openalex.org/W3124761920","https://openalex.org/W3132626133","https://openalex.org/W3139323198","https://openalex.org/W3144528627","https://openalex.org/W3157231046","https://openalex.org/W3157435349","https://openalex.org/W3173671136","https://openalex.org/W3205758392","https://openalex.org/W3210018116","https://openalex.org/W3215367364","https://openalex.org/W4205931541","https://openalex.org/W4206760948","https://openalex.org/W4207028450","https://openalex.org/W4212852138","https://openalex.org/W4214665678","https://openalex.org/W4231587308","https://openalex.org/W4236822356","https://openalex.org/W4253638624","https://openalex.org/W4292122152"],"related_works":["https://openalex.org/W3170020535","https://openalex.org/W2970477638","https://openalex.org/W2912378903","https://openalex.org/W3134723546","https://openalex.org/W4389781895","https://openalex.org/W4308006235","https://openalex.org/W2410804002","https://openalex.org/W2804926455","https://openalex.org/W4281774645","https://openalex.org/W3197294368"],"abstract_inverted_index":{"Individuals\u2019":[0],"use":[1],"of":[2,12,23,33,75,100,161,168],"eHealth":[3,42,71,77,109,127],"services":[4],"has":[5,17],"increased":[6],"significantly.":[7],"However,":[8],"the":[9,31,59,89,98,147,158,166],"recent":[10],"pandemic":[11],"coronavirus":[13],"disease":[14],"2019":[15],"(COVID-19)":[16],"resulted":[18],"in":[19,41,70,97,108,126,153],"a":[20,95],"significant":[21],"reallocation":[22],"health":[24],"resources":[25],"and":[26,48,57,66,81,119,137,164],"support.":[27],"This":[28,111],"study":[29,112,155],"investigated":[30],"impact":[32,99],"service":[34,63,101],"quality":[35,64,102],"dimensions":[36,65],"on":[37,104],"individuals\u2019":[38,67,105,123],"continued":[39,68,106,124],"trust":[40,69,107,125],"during":[43],"COVID-19.":[44],"A":[45,73],"decision-making":[46,159],"trial":[47],"evaluation":[49],"laboratory":[50],"(DEMATEL)":[51],"approach":[52],"was":[53],"used":[54],"to":[55,88,142],"identify":[56],"analyse":[58],"causal":[60],"relationships":[61,152],"between":[62],"services.":[72,110,128],"total":[74],"134":[76],"users":[78],"(78":[79],"males":[80],"56":[82],"females;":[83],"aged":[84],"29\u201361":[85],"years)":[86],"responded":[87],"DEMATEL":[90],"questionnaire.":[91],"The":[92,150],"results":[93],"showed":[94],"variation":[96],"factors":[103,116,131],"found":[113,141],"three":[114],"core":[115,148],"(responsiveness,":[117],"assurance":[118],"tangibility)":[120],"that":[121],"influence":[122],"Other":[129],"secondary":[130],"(e.g.":[132],"content":[133],"quality,":[134],"reliability,":[135],"efficiency":[136,167],"hedonic":[138],"benefits)":[139],"were":[140],"be":[143],"primarily":[144],"influenced":[145],"by":[146],"factors.":[149],"identified":[151],"this":[154],"can":[156],"aid":[157],"process":[160],"healthcare":[162,169],"providers":[163],"increase":[165],"delivery.":[170]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2022,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
