{"id":"https://openalex.org/W3025859792","doi":"https://doi.org/10.1080/0144929x.2020.1764106","title":"How rude is rude: an exploratory study among Australian Millennials, Generation \u2018X\u2019 and Baby Boomers mobile phone users","display_name":"How rude is rude: an exploratory study among Australian Millennials, Generation \u2018X\u2019 and Baby Boomers mobile phone users","publication_year":2020,"publication_date":"2020-05-12","ids":{"openalex":"https://openalex.org/W3025859792","doi":"https://doi.org/10.1080/0144929x.2020.1764106","mag":"3025859792"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2020.1764106","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2020.1764106","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://ro.ecu.edu.au/ecuworkspost2013/9480","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026391115","display_name":"Jennifer Loh","orcid":"https://orcid.org/0000-0003-0556-6380"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Jennifer (M.I) Loh","raw_affiliation_strings":["School of Management, University of Canberra, Canberra, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, University of Canberra, Canberra, Australia","institution_ids":["https://openalex.org/I188329596"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048439545","display_name":"Jane Strachan","orcid":null},"institutions":[{"id":"https://openalex.org/I12079687","display_name":"Edith Cowan University","ror":"https://ror.org/05jhnwe22","country_code":"AU","type":"education","lineage":["https://openalex.org/I12079687"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jane Strachan","raw_affiliation_strings":["School of Psychology, Edith Cowan University, Joondalup, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Psychology, Edith Cowan University, Joondalup, Australia","institution_ids":["https://openalex.org/I12079687"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002763209","display_name":"Raechel Johns","orcid":"https://orcid.org/0000-0001-8648-4226"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Raechel Johns","raw_affiliation_strings":["School of Management, University of Canberra, Canberra, Australia"],"raw_orcid":"https://orcid.org/0000-0001-8648-4226","affiliations":[{"raw_affiliation_string":"School of Management, University of Canberra, Canberra, Australia","institution_ids":["https://openalex.org/I188329596"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5026391115"],"corresponding_institution_ids":["https://openalex.org/I188329596"],"apc_list":null,"apc_paid":null,"fwci":1.457,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.87723085,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"40","issue":"14","first_page":"1516","last_page":"1527"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11540","display_name":"Gender, Feminism, and Media","score":0.9764999747276306,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12214","display_name":"Media Influence and Health","score":0.9549000263214111,"subfield":{"id":"https://openalex.org/subfields/1208","display_name":"Literature and Literary Theory"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/incivility","display_name":"Incivility","score":0.926889181137085},{"id":"https://openalex.org/keywords/landline","display_name":"Landline","score":0.7095257043838501},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5912904739379883},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.565582275390625},{"id":"https://openalex.org/keywords/harassment","display_name":"Harassment","score":0.5355515480041504},{"id":"https://openalex.org/keywords/generation-x","display_name":"Generation x","score":0.5310084223747253},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.4873724579811096},{"id":"https://openalex.org/keywords/mobile-phone","display_name":"Mobile phone","score":0.47736525535583496},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.3530791401863098},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3247603178024292},{"id":"https://openalex.org/keywords/baby-boomers","display_name":"Baby boomers","score":0.2054370641708374},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14678514003753662}],"concepts":[{"id":"https://openalex.org/C133987381","wikidata":"https://www.wikidata.org/wiki/Q3149921","display_name":"Incivility","level":2,"score":0.926889181137085},{"id":"https://openalex.org/C2777500614","wikidata":"https://www.wikidata.org/wiki/Q738621","display_name":"Landline","level":3,"score":0.7095257043838501},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5912904739379883},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.565582275390625},{"id":"https://openalex.org/C2778976716","wikidata":"https://www.wikidata.org/wiki/Q3240539","display_name":"Harassment","level":2,"score":0.5355515480041504},{"id":"https://openalex.org/C3017688695","wikidata":"https://www.wikidata.org/wiki/Q379689","display_name":"Generation x","level":3,"score":0.5310084223747253},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.4873724579811096},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.47736525535583496},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.3530791401863098},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3247603178024292},{"id":"https://openalex.org/C3019122810","wikidata":"https://www.wikidata.org/wiki/Q797819","display_name":"Baby boomers","level":2,"score":0.2054370641708374},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14678514003753662},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/0144929x.2020.1764106","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2020.1764106","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:ro.ecu.edu.au:ecuworkspost2013-10487","is_oa":true,"landing_page_url":"https://ro.ecu.edu.au/ecuworkspost2013/9480","pdf_url":null,"source":{"id":"https://openalex.org/S2765015692","display_name":"Australasian Journal of Paramedicine","issn_l":"2202-7270","issn":["2202-7270"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Research outputs 2014 to 2021","raw_type":"text"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:40:y:2021:i:14:p:1516-1527","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2020.1764106","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:ro.ecu.edu.au:ecuworkspost2013-10487","is_oa":true,"landing_page_url":"https://ro.ecu.edu.au/ecuworkspost2013/9480","pdf_url":null,"source":{"id":"https://openalex.org/S2765015692","display_name":"Australasian Journal of Paramedicine","issn_l":"2202-7270","issn":["2202-7270"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Research outputs 2014 to 2021","raw_type":"text"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W110401472","https://openalex.org/W178691628","https://openalex.org/W425483793","https://openalex.org/W615971101","https://openalex.org/W1480074367","https://openalex.org/W1483726416","https://openalex.org/W1517701247","https://openalex.org/W1539670157","https://openalex.org/W1551695235","https://openalex.org/W1601503505","https://openalex.org/W1607118314","https://openalex.org/W1820114913","https://openalex.org/W1892502720","https://openalex.org/W1967608968","https://openalex.org/W1968863781","https://openalex.org/W1974229752","https://openalex.org/W1978457869","https://openalex.org/W1979290264","https://openalex.org/W1980776985","https://openalex.org/W1983560256","https://openalex.org/W1984593196","https://openalex.org/W2012158457","https://openalex.org/W2012798033","https://openalex.org/W2013948604","https://openalex.org/W2021584107","https://openalex.org/W2023440599","https://openalex.org/W2024691364","https://openalex.org/W2025123717","https://openalex.org/W2030816793","https://openalex.org/W2033397558","https://openalex.org/W2034582758","https://openalex.org/W2052095392","https://openalex.org/W2069095327","https://openalex.org/W2095391428","https://openalex.org/W2115780895","https://openalex.org/W2118248635","https://openalex.org/W2118609397","https://openalex.org/W2119386661","https://openalex.org/W2127655927","https://openalex.org/W2129181055","https://openalex.org/W2133116909","https://openalex.org/W2133727083","https://openalex.org/W2141047773","https://openalex.org/W2144467872","https://openalex.org/W2144506948","https://openalex.org/W2152857016","https://openalex.org/W2168848460","https://openalex.org/W2262107284","https://openalex.org/W2335144655","https://openalex.org/W2346021163","https://openalex.org/W2411412493","https://openalex.org/W2460117687","https://openalex.org/W2463329979","https://openalex.org/W2784659700","https://openalex.org/W2788332882","https://openalex.org/W2797039506","https://openalex.org/W3163272719","https://openalex.org/W4230953517","https://openalex.org/W4239160778","https://openalex.org/W4241356532","https://openalex.org/W4244480195","https://openalex.org/W4250920771","https://openalex.org/W4254499267","https://openalex.org/W4285719527","https://openalex.org/W4367314869"],"related_works":["https://openalex.org/W2100466802","https://openalex.org/W2097240997","https://openalex.org/W1566540278","https://openalex.org/W3122123777","https://openalex.org/W2026474601","https://openalex.org/W2242249146","https://openalex.org/W2096058400","https://openalex.org/W1972983787","https://openalex.org/W2053346767","https://openalex.org/W3025859792"],"abstract_inverted_index":{"Research":[0],"in":[1,20,182],"both":[2],"Organizational":[3,6],"Behavior":[4],"and":[5,31,35,61,82,98,122,130,158],"Psychology":[7],"has":[8,16,66],"found":[9],"that":[10,41,155],"incivility":[11,37,47,65,97,107,168],"via":[12],"mobile":[13,77,95,104,138],"phone":[14,96,110,139],"technology":[15,75],"reached":[17],"pandemic":[18],"proportions":[19],"our":[21],"contemporary":[22],"society":[23],"with":[24],"significant":[25],"negative":[26,183],"impacts":[27],"including":[28],"poor":[29],"physical":[30],"mental":[32],"health.":[33],"Porath":[34],"Pearson\u2019s":[36],"spiral":[38],"theory":[39],"posits":[40],"the":[42,72,92,109],"low":[43],"intensity":[44],"nature":[45],"of":[46,56,74,94,102,137,166,179],"does":[48],"not":[49],"exclude":[50],"it":[51],"from":[52,117],"becoming":[53],"a":[54],"precursors":[55],"workplace":[57],"violence,":[58],"aggression,":[59],"harassment":[60],"conflict.":[62],"In":[63],"fact,":[64],"become":[67],"even":[68],"more":[69],"prevalent":[70],"through":[71,127],"advancement":[73],"(i.e.":[76],"phone),":[78],"increased":[79],"global":[80],"interactions":[81],"cultural":[83],"diversity.":[84],"Despite":[85],"this,":[86],"there":[87],"is":[88],"limited":[89],"understanding":[90],"on":[91,108],"antecedents":[93],"whether":[99],"different":[100,177],"generations":[101,178],"Australian":[103],"users":[105],"perceived":[106],"differently.":[111],"To":[112],"address":[113],"this":[114],"gap,":[115],"participants":[116],"Generation":[118,120,159],"\u2018Y\u2019(Millennials),":[119],"\u2018X\u2019":[121,160],"Baby":[123,156],"Boomers":[124,157],"were":[125,150],"recruited":[126],"snowball":[128],"sampling":[129],"interviewed":[131],"qualitatively":[132],"about":[133],"their":[134],"lived":[135],"experiences":[136],"incivility.":[140],"Using":[141],"an":[142],"Interpretative":[143],"Phenomenological":[144],"Approach":[145],"(IPA),":[146],"five":[147],"main":[148],"themes":[149],"identified.":[151],"Results":[152],"also":[153],"indicated":[154],"tend":[161],"to":[162],"be":[163],"less":[164],"tolerant":[165],"technological":[167],"than":[169],"Millennials.":[170],"This":[171],"suggests":[172],"potential":[173],"intergenerational":[174],"differences":[175],"among":[176],"Australians,":[180],"resulting":[181],"interpersonal":[184],"interactions.":[185]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}