{"id":"https://openalex.org/W3013003011","doi":"https://doi.org/10.1080/0144929x.2020.1743362","title":"Trust me, if you can: a study on the factors that influence consumers\u2019 purchase intention triggered by chatbots based on brain image evidence and self-reported assessments","display_name":"Trust me, if you can: a study on the factors that influence consumers\u2019 purchase intention triggered by chatbots based on brain image evidence and self-reported assessments","publication_year":2020,"publication_date":"2020-03-24","ids":{"openalex":"https://openalex.org/W3013003011","doi":"https://doi.org/10.1080/0144929x.2020.1743362","mag":"3013003011"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2020.1743362","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2020.1743362","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024222507","display_name":"Chiahui Yen","orcid":"https://orcid.org/0000-0002-8322-1460"},"institutions":[{"id":"https://openalex.org/I192703390","display_name":"Ming Chuan University","ror":"https://ror.org/02pgvzy25","country_code":"TW","type":"education","lineage":["https://openalex.org/I192703390"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chiahui Yen","raw_affiliation_strings":["Department of International Business, Ming Chuan University, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of International Business, Ming Chuan University, Taipei, Taiwan","institution_ids":["https://openalex.org/I192703390"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067455070","display_name":"Ming\u2010Chang Chiang","orcid":"https://orcid.org/0000-0003-4286-6032"},"institutions":[{"id":"https://openalex.org/I114150738","display_name":"Fu Jen Catholic University","ror":"https://ror.org/04je98850","country_code":"TW","type":"education","lineage":["https://openalex.org/I114150738"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Ming-Chang Chiang","raw_affiliation_strings":["Department of Life Science, College of Science and Engineering, Fu Jen Catholic University, Taipei, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Life Science, College of Science and Engineering, Fu Jen Catholic University, Taipei, Taiwan","institution_ids":["https://openalex.org/I114150738"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5067455070"],"corresponding_institution_ids":["https://openalex.org/I114150738"],"apc_list":null,"apc_paid":null,"fwci":49.6138,"has_fulltext":false,"cited_by_count":260,"citation_normalized_percentile":{"value":0.99754175,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"40","issue":"11","first_page":"1177","last_page":"1194"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5825543403625488},{"id":"https://openalex.org/keywords/self-image","display_name":"Self-image","score":0.4566071033477783},{"id":"https://openalex.org/keywords/image","display_name":"Image (mathematics)","score":0.4173002541065216},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3592853248119354},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.32593464851379395},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24533477425575256},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23791226744651794},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.14830902218818665}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5825543403625488},{"id":"https://openalex.org/C96024061","wikidata":"https://www.wikidata.org/wiki/Q473596","display_name":"Self-image","level":2,"score":0.4566071033477783},{"id":"https://openalex.org/C115961682","wikidata":"https://www.wikidata.org/wiki/Q860623","display_name":"Image (mathematics)","level":2,"score":0.4173002541065216},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3592853248119354},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.32593464851379395},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24533477425575256},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23791226744651794},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.14830902218818665}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0144929x.2020.1743362","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2020.1743362","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:40:y:2021:i:11:p:1177-1194","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2020.1743362","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1044569039","display_name":null,"funder_award_id":"MOST 108-2314-B-030-00","funder_id":"https://openalex.org/F4320309618","funder_display_name":"Ministry of Science and Technology"},{"id":"https://openalex.org/G5053252189","display_name":null,"funder_award_id":"MOST 107-2314-B-030-006","funder_id":"https://openalex.org/F4320309618","funder_display_name":"Ministry of Science and Technology"}],"funders":[{"id":"https://openalex.org/F4320309618","display_name":"Ministry of Science and Technology","ror":"https://ror.org/02b207r52"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":104,"referenced_works":["https://openalex.org/W1492586516","https://openalex.org/W1511558225","https://openalex.org/W1540163242","https://openalex.org/W1545766635","https://openalex.org/W1552483424","https://openalex.org/W1553517776","https://openalex.org/W1574235309","https://openalex.org/W1659431435","https://openalex.org/W1985354288","https://openalex.org/W1993974140","https://openalex.org/W1994143423","https://openalex.org/W1994213885","https://openalex.org/W1997061718","https://openalex.org/W1998329525","https://openalex.org/W2003869928","https://openalex.org/W2005587621","https://openalex.org/W2020057812","https://openalex.org/W2025013988","https://openalex.org/W2025426971","https://openalex.org/W2029906737","https://openalex.org/W2034737554","https://openalex.org/W2035406065","https://openalex.org/W2038847310","https://openalex.org/W2043510680","https://openalex.org/W2051292336","https://openalex.org/W2051660728","https://openalex.org/W2058837212","https://openalex.org/W2064334160","https://openalex.org/W2065561129","https://openalex.org/W2071342046","https://openalex.org/W2072708569","https://openalex.org/W2078690141","https://openalex.org/W2079207700","https://openalex.org/W2082690363","https://openalex.org/W2088548762","https://openalex.org/W2090747806","https://openalex.org/W2092401734","https://openalex.org/W2104232207","https://openalex.org/W2105257501","https://openalex.org/W2106763500","https://openalex.org/W2108752510","https://openalex.org/W2111582117","https://openalex.org/W2117170968","https://openalex.org/W2119056474","https://openalex.org/W2120159226","https://openalex.org/W2121001699","https://openalex.org/W2122410182","https://openalex.org/W2122474417","https://openalex.org/W2128056097","https://openalex.org/W2131875738","https://openalex.org/W2131896026","https://openalex.org/W2139786076","https://openalex.org/W2142175015","https://openalex.org/W2151278753","https://openalex.org/W2151419893","https://openalex.org/W2156662050","https://openalex.org/W2157030752","https://openalex.org/W2166140580","https://openalex.org/W2167330974","https://openalex.org/W2196029776","https://openalex.org/W2281858315","https://openalex.org/W2294044876","https://openalex.org/W2308996127","https://openalex.org/W2316972015","https://openalex.org/W2419337411","https://openalex.org/W2512059019","https://openalex.org/W2550042899","https://openalex.org/W2556086565","https://openalex.org/W2559703655","https://openalex.org/W2560077776","https://openalex.org/W2583096917","https://openalex.org/W2589221278","https://openalex.org/W2589387806","https://openalex.org/W2736048296","https://openalex.org/W2757176186","https://openalex.org/W2763335513","https://openalex.org/W2772737249","https://openalex.org/W2785113050","https://openalex.org/W2786375679","https://openalex.org/W2787943363","https://openalex.org/W2789845122","https://openalex.org/W2792467893","https://openalex.org/W2795037203","https://openalex.org/W2808911869","https://openalex.org/W2889310216","https://openalex.org/W2889376307","https://openalex.org/W2889547446","https://openalex.org/W2889891744","https://openalex.org/W2890803797","https://openalex.org/W2898167071","https://openalex.org/W2902608365","https://openalex.org/W2904517582","https://openalex.org/W2954478324","https://openalex.org/W2965765543","https://openalex.org/W3121527185","https://openalex.org/W3121630056","https://openalex.org/W3121775323","https://openalex.org/W3122705134","https://openalex.org/W3123477036","https://openalex.org/W3124574260","https://openalex.org/W4234404016","https://openalex.org/W4235678817","https://openalex.org/W4243967519","https://openalex.org/W4254750752"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4391375266","https://openalex.org/W2931662336","https://openalex.org/W2077865380","https://openalex.org/W2010073985","https://openalex.org/W325779719","https://openalex.org/W1515418873","https://openalex.org/W4256003390","https://openalex.org/W2993162289","https://openalex.org/W1971909138"],"abstract_inverted_index":{"Nowadays,":[0],"chatbots":[1,52,59,123,186],"is":[2,53],"one":[3],"of":[4,16,87,91],"the":[5,14,115,135,163,167,172],"fast":[6],"rising":[7],"artificial":[8],"intelligence":[9],"(AI)":[10],"trend":[11],"relates":[12],"to":[13,33,62,113,133,187],"utilisation":[15],"applications":[17],"that":[18,140,166],"interact":[19],"with":[20,179],"users":[21],"in":[22,43,51,89,122,153,155],"a":[23,58,181],"conversational":[24],"format":[25],"and":[26,37,72,100,103,119,129,146,171],"mimic":[27],"human":[28,101],"conversation.":[29],"Chatbots":[30],"allow":[31],"business":[32],"enhance":[34],"customer":[35],"experiences":[36],"fulfil":[38],"expectations":[39],"through":[40],"real-time":[41],"interactions":[42],"e-commerce":[44],"environment.":[45],"Therefore,":[46],"factors":[47],"influence":[48,149,188],"consumer\u2019s":[49,65,151],"trust":[50,60,118,152,182],"critical.":[54],"This":[55,79],"study":[56,80,109],"demonstrates":[57],"model":[61],"empirically":[63],"investigate":[64],"perception":[66],"by":[67,73,184],"questionnaire":[68],"from":[69,76,82],"self-reported":[70],"approach":[71],"electroencephalography":[74],"(EEG)":[75],"neuroscience":[77],"approach.":[78],"starts":[81],"integrating":[83],"three":[84],"key":[85],"elements":[86],"chatbots,":[88,154],"terms":[90],"machine":[92],"communication":[93],"quality":[94],"aspect,":[95,99],"human-computer":[96],"interaction":[97],"(HCI)":[98],"use":[102],"gratification":[104],"(U&G)":[105],"aspects.":[106],"Moreover,":[107,162],"this":[108],"chooses":[110],"EEG":[111],"instrument":[112],"explore":[114],"relationship":[116,183],"between":[117],"purchase":[120,160],"intention":[121],"condition.":[124],"We":[125],"collect":[126],"204":[127],"questionnaires":[128],"invite":[130],"30":[131],"respondents":[132],"participate":[134],"survey.":[136],"The":[137],"results":[138],"indicated":[139],"credibility,":[141],"competence,":[142],"anthropomorphism,":[143],"social":[144],"presence,":[145],"informativness":[147],"have":[148,157],"on":[150,159],"turn,":[156],"effect":[158],"intention.":[161],"findings":[164],"show":[165],"dorsolateral":[168],"prefrontal":[169],"cortex":[170],"superior":[173],"temporal":[174],"gyrus":[175],"are":[176],"significantly":[177],"associated":[178],"building":[180],"inferring":[185],"subsequent":[189],"behaviour.":[190]},"counts_by_year":[{"year":2026,"cited_by_count":18},{"year":2025,"cited_by_count":74},{"year":2024,"cited_by_count":60},{"year":2023,"cited_by_count":58},{"year":2022,"cited_by_count":30},{"year":2021,"cited_by_count":20}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}