{"id":"https://openalex.org/W2803281634","doi":"https://doi.org/10.1080/0144929x.2018.1474252","title":"Customer benefits and value co-creation activities in corporate social networking services","display_name":"Customer benefits and value co-creation activities in corporate social networking services","publication_year":2018,"publication_date":"2018-05-16","ids":{"openalex":"https://openalex.org/W2803281634","doi":"https://doi.org/10.1080/0144929x.2018.1474252","mag":"2803281634"},"language":"en","primary_location":{"id":"doi:10.1080/0144929x.2018.1474252","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2018.1474252","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008459569","display_name":"Ae Ri Lee","orcid":"https://orcid.org/0000-0001-6657-155X"},"institutions":[{"id":"https://openalex.org/I157264075","display_name":"Sangmyung University","ror":"https://ror.org/01x4whx42","country_code":"KR","type":"education","lineage":["https://openalex.org/I157264075"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Ae Ri Lee","raw_affiliation_strings":["Department of Business Administration, Sangmyung University, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0001-6657-155X","affiliations":[{"raw_affiliation_string":"Department of Business Administration, Sangmyung University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I157264075"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110737046","display_name":"Kyung Kyu Kim","orcid":null},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Kyung Kyu Kim","raw_affiliation_strings":["Graduate School of Information, Yonsei University, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Information, Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5110737046"],"corresponding_institution_ids":["https://openalex.org/I193775966"],"apc_list":null,"apc_paid":null,"fwci":3.5931,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":{"value":0.92672486,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"37","issue":"7","first_page":"675","last_page":"692"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.7254533767700195},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.6975350379943848},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6454440355300903},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6174213886260986},{"id":"https://openalex.org/keywords/co-creation","display_name":"Co-creation","score":0.6028235554695129},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5493936538696289},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5224063396453857},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.44359877705574036},{"id":"https://openalex.org/keywords/value-creation","display_name":"Value creation","score":0.42719578742980957},{"id":"https://openalex.org/keywords/ideation","display_name":"Ideation","score":0.4186059236526489},{"id":"https://openalex.org/keywords/unified-theory-of-acceptance-and-use-of-technology","display_name":"Unified theory of acceptance and use of technology","score":0.41737374663352966},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4056255519390106},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3935573101043701},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.37971121072769165},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19946175813674927},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.19766655564308167},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.12571477890014648},{"id":"https://openalex.org/keywords/business-administration","display_name":"Business administration","score":0.0916154682636261}],"concepts":[{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.7254533767700195},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.6975350379943848},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6454440355300903},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6174213886260986},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6028235554695129},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5493936538696289},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5224063396453857},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.44359877705574036},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.42719578742980957},{"id":"https://openalex.org/C170477896","wikidata":"https://www.wikidata.org/wiki/Q17039022","display_name":"Ideation","level":2,"score":0.4186059236526489},{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.41737374663352966},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4056255519390106},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3935573101043701},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.37971121072769165},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19946175813674927},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.19766655564308167},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12571477890014648},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.0916154682636261},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C188147891","wikidata":"https://www.wikidata.org/wiki/Q147638","display_name":"Cognitive science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/0144929x.2018.1474252","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0144929x.2018.1474252","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:37:y:2018:i:7:p:675-692","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/0144929X.2018.1474252","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W83525556","https://openalex.org/W1491342028","https://openalex.org/W1534817507","https://openalex.org/W1534941172","https://openalex.org/W1546777109","https://openalex.org/W1608836379","https://openalex.org/W1635438732","https://openalex.org/W1763415439","https://openalex.org/W1886451413","https://openalex.org/W1978081297","https://openalex.org/W1978920800","https://openalex.org/W1978942994","https://openalex.org/W1979422830","https://openalex.org/W1987258130","https://openalex.org/W1987286910","https://openalex.org/W1990656690","https://openalex.org/W2015437793","https://openalex.org/W2024297831","https://openalex.org/W2029260103","https://openalex.org/W2034621707","https://openalex.org/W2036871225","https://openalex.org/W2036984743","https://openalex.org/W2038443694","https://openalex.org/W2045721947","https://openalex.org/W2045791250","https://openalex.org/W2046406837","https://openalex.org/W2056791464","https://openalex.org/W2058599614","https://openalex.org/W2062612241","https://openalex.org/W2072896117","https://openalex.org/W2075338797","https://openalex.org/W2083536306","https://openalex.org/W2093505263","https://openalex.org/W2099381396","https://openalex.org/W2104029877","https://openalex.org/W2106096361","https://openalex.org/W2112035181","https://openalex.org/W2122517769","https://openalex.org/W2126840412","https://openalex.org/W2126981385","https://openalex.org/W2135526934","https://openalex.org/W2138083404","https://openalex.org/W2144244493","https://openalex.org/W2148646703","https://openalex.org/W2150238850","https://openalex.org/W2153991478","https://openalex.org/W2165823521","https://openalex.org/W2167141711","https://openalex.org/W2170672779","https://openalex.org/W2197514799","https://openalex.org/W2228025009","https://openalex.org/W2293041047","https://openalex.org/W2338830456","https://openalex.org/W2462486164","https://openalex.org/W2517206827","https://openalex.org/W2567687814","https://openalex.org/W2599742541","https://openalex.org/W2786036431","https://openalex.org/W2799837083","https://openalex.org/W3019273456","https://openalex.org/W3121268998","https://openalex.org/W3121582019","https://openalex.org/W3122736754","https://openalex.org/W3123389708","https://openalex.org/W3124507438","https://openalex.org/W3124679280","https://openalex.org/W3126004593","https://openalex.org/W3201749625","https://openalex.org/W4211068185","https://openalex.org/W4298140396"],"related_works":["https://openalex.org/W3015547216","https://openalex.org/W3029963425","https://openalex.org/W2798241648","https://openalex.org/W2759979738","https://openalex.org/W1993326409","https://openalex.org/W3112739223","https://openalex.org/W2619157846","https://openalex.org/W4253319575","https://openalex.org/W2939937367","https://openalex.org/W2735469457"],"abstract_inverted_index":{"Despite":[0],"the":[1,30,45,67,98,126,132],"growing":[2],"importance":[3],"of":[4,69,97,134],"customers":[5,34],"as":[6],"value":[7,19,64,123],"co-creators,":[8],"little":[9],"is":[10],"known":[11],"about":[12,149],"their":[13],"reasons":[14],"for":[15,156],"voluntarily":[16],"participating":[17],"in":[18,38,47,63,66,122],"co-creation":[20,40,65,135],"activities.":[21,41],"Based":[22],"on":[23],"expectancy-value":[24],"theory,":[25],"this":[26],"paper":[27],"empirically":[28],"examines":[29,44],"specific":[31],"benefits":[32,52,107],"that":[33,103],"anticipate":[35],"from":[36,83],"engaging":[37],"certain":[39],"Furthermore,":[42,125],"it":[43],"manner":[46],"which":[48],"interactions":[49],"between":[50],"customer":[51,76,106,117],"and":[53,87,112,142,144,154,159],"joint":[54],"activities/industry":[55],"types":[56],"influence":[57],"customers\u2019":[58],"intentions":[59,118],"to":[60,119],"continuously":[61,120],"engage":[62],"context":[68],"corporate":[70,85],"social":[71,110],"networking":[72],"service":[73],"(SNS)-based":[74],"virtual":[75],"environments":[77],"(VCEs).":[78],"Study":[79],"data":[80],"were":[81],"collected":[82],"327":[84],"Facebook":[86],"Twitter":[88],"VCE":[89],"users":[90],"through":[91],"an":[92],"online":[93],"panel":[94],"survey.":[95],"Results":[96],"main":[99],"effect":[100],"relationships":[101,128],"reveal":[102],"all":[104],"three":[105],"\u2013":[108,114],"cognitive,":[109],"integrative,":[111],"hedonic":[113],"significantly":[115],"impacted":[116],"participate":[121],"co-creation.":[124],"benefit\u2013intention":[127],"differed":[129],"depending":[130],"upon":[131],"type":[133],"activities":[136],"(e.g.":[137],"ideation,":[138],"design,":[139],"testing,":[140],"support,":[141],"marketing)":[143],"industry":[145],"characteristics.":[146],"Theoretical":[147],"discussions":[148],"these":[150],"results":[151],"are":[152,161],"provided,":[153],"implications":[155],"future":[157],"research":[158],"practice":[160],"presented.":[162]},"counts_by_year":[{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":4}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
