{"id":"https://openalex.org/W2150736086","doi":"https://doi.org/10.1080/014492998119571","title":"An experimental evaluation of preferences for data entry method in automated telephone services","display_name":"An experimental evaluation of preferences for data entry method in automated telephone services","publication_year":1998,"publication_date":"1998-01-01","ids":{"openalex":"https://openalex.org/W2150736086","doi":"https://doi.org/10.1080/014492998119571","mag":"2150736086"},"language":"en","primary_location":{"id":"doi:10.1080/014492998119571","is_oa":false,"landing_page_url":"https://doi.org/10.1080/014492998119571","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103374294","display_name":"John C. Foster","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"J.C. Foster","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108257288","display_name":"Fergus McInnes","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"F.R. McInnes","raw_affiliation_strings":["School of Informatics, School of Engineering, Institute of Language, Cognition and Computation"],"affiliations":[{"raw_affiliation_string":"School of Informatics, School of Engineering, Institute of Language, Cognition and Computation","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111620669","display_name":"M.A. Jack","orcid":"https://orcid.org/0000-0003-2186-1988"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M.A. Jack","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109842477","display_name":"S LOVE","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"S. Love","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079356762","display_name":"Rachael Dutton","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"R.T. Dutton","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109038005","display_name":"I. A. Nairn","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"I.A. Nairn","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5065354846","display_name":"Liz White","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"L.S. White","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5103374294"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.2217,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.88129973,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"17","issue":"2","first_page":"82","last_page":"92"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9824000000953674,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9824000000953674,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9783999919891357,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9692000150680542,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/keypad","display_name":"Keypad","score":0.9422481060028076},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6631561517715454},{"id":"https://openalex.org/keywords/mode","display_name":"Mode (computer interface)","score":0.5933992266654968},{"id":"https://openalex.org/keywords/data-entry","display_name":"Data entry","score":0.553229033946991},{"id":"https://openalex.org/keywords/word","display_name":"Word (group theory)","score":0.5172127485275269},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4809952974319458},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.4036247134208679},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.39727896451950073},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.38803043961524963},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.37747928500175476},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.20073434710502625},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.19814854860305786},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08744475245475769},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.07752451300621033}],"concepts":[{"id":"https://openalex.org/C2780140372","wikidata":"https://www.wikidata.org/wiki/Q2009740","display_name":"Keypad","level":2,"score":0.9422481060028076},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6631561517715454},{"id":"https://openalex.org/C48677424","wikidata":"https://www.wikidata.org/wiki/Q6888088","display_name":"Mode (computer interface)","level":2,"score":0.5933992266654968},{"id":"https://openalex.org/C2987006973","wikidata":"https://www.wikidata.org/wiki/Q17319650","display_name":"Data entry","level":2,"score":0.553229033946991},{"id":"https://openalex.org/C90805587","wikidata":"https://www.wikidata.org/wiki/Q10944557","display_name":"Word (group theory)","level":2,"score":0.5172127485275269},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4809952974319458},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.4036247134208679},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.39727896451950073},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.38803043961524963},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37747928500175476},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.20073434710502625},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.19814854860305786},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08744475245475769},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07752451300621033},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/014492998119571","is_oa":false,"landing_page_url":"https://doi.org/10.1080/014492998119571","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour &amp; Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8199999928474426,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4246488341","https://openalex.org/W2538700141","https://openalex.org/W6944106","https://openalex.org/W1985000680","https://openalex.org/W282538938","https://openalex.org/W2150736086","https://openalex.org/W1558331423","https://openalex.org/W2094323759","https://openalex.org/W2130727405","https://openalex.org/W1532177696"],"abstract_inverted_index":{"This":[0],"paper":[1],"reports":[2],"an":[3,16,50],"experiment":[4],"to":[5,68,80,83,93,115],"investigate":[6],"users'":[7],"preferences":[8],"amongst":[9],"three":[10,55],"modes":[11],"of":[12,43,57,75,118,124],"data":[13,76,101],"entry":[14,77,102],"in":[15],"automated":[17],"home":[18],"shopping":[19],"service:":[20],"DTMF":[21,105],"input":[22],"on":[23],"the":[24,54,58,69,122],"telephone":[25],"keypad,":[26],"and":[27,31,46,88,91,106,111],"isolated":[28],"word":[29,33],"(IW)":[30],"connected":[32],"(CW)":[34],"speech":[35],"input.":[36],"Preferences":[37],"were":[38,78,108,112],"measured":[39],"both":[40],"by":[41,47],"means":[42],"attitude":[44],"questionnaires":[45],"giving":[48],"participants":[49],"explicit":[51],"choice":[52],"among":[53],"versions":[56],"service":[59,70],"once":[60],"they":[61,95],"had":[62,96],"experienced":[63,98],"them":[64],"all.":[65],"Users'":[66],"attitudes":[67],"with":[71],"a":[72,99],"given":[73],"mode":[74],"found":[79],"vary":[81],"according":[82,92],"their":[84],"cognitive":[85],"skills":[86],"(verbal":[87],"spatial":[89],"abilities)":[90],"whether":[94],"previously":[97],"different":[100],"mode.":[103],"Overall,":[104],"CW":[107],"rated":[109],"similarly,":[110],"strongly":[113],"preferred":[114],"IW.":[116],"Implications":[117],"these":[119],"findings":[120],"for":[121],"implementation":[123],"telephone-based":[125],"services":[126],"are":[127],"discussed.":[128]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
