{"id":"https://openalex.org/W2071630918","doi":"https://doi.org/10.1080/014492996120049","title":"User involvement in the systems design process-a practical guide for users","display_name":"User involvement in the systems design process-a practical guide for users","publication_year":1996,"publication_date":"1996-01-01","ids":{"openalex":"https://openalex.org/W2071630918","doi":"https://doi.org/10.1080/014492996120049","mag":"2071630918"},"language":"en","primary_location":{"id":"doi:10.1080/014492996120049","is_oa":false,"landing_page_url":"https://doi.org/10.1080/014492996120049","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023988493","display_name":"Leela Damodaran","orcid":null},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Leela Damodaran","raw_affiliation_strings":["Loughborough University ,"],"affiliations":[{"raw_affiliation_string":"Loughborough University ,","institution_ids":["https://openalex.org/I143804889"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5023988493"],"corresponding_institution_ids":["https://openalex.org/I143804889"],"apc_list":null,"apc_paid":null,"fwci":1.4932,"has_fulltext":false,"cited_by_count":362,"citation_normalized_percentile":{"value":0.86733686,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"15","issue":"6","first_page":"363","last_page":"377"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6607462167739868},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5354685187339783},{"id":"https://openalex.org/keywords/participatory-design","display_name":"Participatory design","score":0.49452659487724304},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.47622185945510864},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4716690480709076},{"id":"https://openalex.org/keywords/citizen-journalism","display_name":"Citizen journalism","score":0.43969354033470154},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.4304264783859253},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4215252995491028},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.376850426197052},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.19542157649993896},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1950700581073761},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.1394459307193756}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6607462167739868},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5354685187339783},{"id":"https://openalex.org/C2777455480","wikidata":"https://www.wikidata.org/wiki/Q1038171","display_name":"Participatory design","level":3,"score":0.49452659487724304},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47622185945510864},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4716690480709076},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.43969354033470154},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.4304264783859253},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4215252995491028},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.376850426197052},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.19542157649993896},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1950700581073761},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.1394459307193756},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2775922551","wikidata":"https://www.wikidata.org/wiki/Q7135033","display_name":"Parallels","level":2,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/014492996120049","is_oa":false,"landing_page_url":"https://doi.org/10.1080/014492996120049","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.125.927","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.125.927","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.idemployee.id.tue.nl/g.w.m.rauterberg/bit-25/damodaran-1996.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.473.8589","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.473.8589","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://maaikerotteveel.pbworks.com/f/user+involvement+damodaran.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6000000238418579,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W82060817","https://openalex.org/W1532155454","https://openalex.org/W1580647056","https://openalex.org/W1981655790","https://openalex.org/W2012009776","https://openalex.org/W2024750636","https://openalex.org/W2057977051","https://openalex.org/W2068901215"],"related_works":["https://openalex.org/W2140798747","https://openalex.org/W2948169060","https://openalex.org/W2280487763","https://openalex.org/W2730112582","https://openalex.org/W2110696645","https://openalex.org/W2358580169","https://openalex.org/W2111347279","https://openalex.org/W2625363013","https://openalex.org/W1863509217","https://openalex.org/W4308426091"],"abstract_inverted_index":{"Abstract.":[0],"Increasingly":[1],"users":[2,36,44,72,113],"\u00ae":[3,46,68,127,181],"nd":[4,47],"themselves":[5,48],"`involved":[6],"\u2019":[7,73,114,165,169,258],"in":[8,52,75,94,135,171,217,243,265,272,276],"IT":[9,53],"design":[10,29,76,101,274],"projects.":[11],"This":[12],"occurs":[13],"because":[14,27],"the":[15,19,71,109,129,136,139,142,152,156,161,209,213,240,252,266,270,283],"organizational":[16],"culture":[17],"of":[18,92,120,141,155,163,223,269,280],"parent":[20],"organization":[21],"purports":[22],"to":[23,37,50,192,198,215,250],"promote":[24],"participation,":[25],"or":[26],"structured":[28],"methods":[30],"are":[31,55,81,175],"being":[32],"used":[33],"which":[34],"require":[35],"play":[38],"a":[39,255,277,286,292],"part.":[40],"In":[41,62],"either":[42],"case":[43],"who":[45],"required":[49,184],"participate":[51],"projects":[54,77,103],"frequently":[56],"unclear":[57],"about":[58,84,89],"what":[59],"this":[60,121],"requires.":[61],"most":[63],"organizations":[64],"surprisingly":[65],"little":[66,105],"brie":[67],"ng":[69],"on":[70,99],"role":[74,222],"is":[78,116,133,148,201,204,226,237,263],"provided.":[79],"Users":[80],"therefore":[82,230],"confused":[83],"their":[85,90,177],"brief":[86],"and":[87,167,183,196,212,229,247,291,294],"concerned":[88],"lack":[91],"expertise":[93],"computing.":[95],"Although":[96],"research":[97],"reports":[98],"participatory":[100],"(PD)":[102],"abound,":[104],"coherent":[106],"guidance":[107,147,236,261],"for":[108,150,189,207],"key":[110],"stakeholders":[111],"representing":[112],"interests":[115],"available.":[117],"The":[118,187,221,260],"contents":[119],"paper":[122,137],"go":[123],"some":[124],"way":[125],"towards":[126],"lling":[128],"gap.":[130],"Clear":[131],"differentiation":[132],"made":[134],"between":[138],"roles":[140,162],"different":[143,157],"players":[144],"involved.":[145],"Detailed":[146],"provided":[149,205],"meeting":[151],"varied":[153],"requirements":[154],"roles.":[158],"For":[159],"example,":[160,208],"`top":[164],"management":[166,170],"`middle":[168],"supporting":[172],"user":[173,194,219,224],"involvement":[174,195],"explored,":[176],"special":[178],"responsibilities":[179],"speci":[180],"ed":[182],"actions":[185],"listed.":[186],"need":[188],"an":[190],"infrastructure":[191],"support":[193],"how":[197,249],"create":[199],"one":[200],"discussed.":[202],"Guidance":[203],"on,":[206],"representation":[210],"process":[211],"factors":[214],"consider":[216],"selecting":[218],"representatives.":[220],"representatives":[225],"particularly":[227,232],"problematical":[228],"receives":[231],"close":[233],"attention.":[234],"Finally":[235],"given":[238],"regarding":[239],"common":[241],"pitfalls":[242],"Quality":[244],"Assurance":[245],"procedures":[246,253],"especially":[248],"avoid":[251],"becoming":[254],"meaningless":[256],"`rubber-stamping":[257],"exercise.":[259],"presented":[262],"grounded":[264],"extensive":[267],"experience":[268],"author":[271],"participative":[273],"processes":[275],"wide":[278],"variety":[279],"contexts":[281],"including":[282],"footwear":[284],"industry,":[285],"major":[287],"UK":[288],"government":[289],"department":[290],"telecommunications":[293],"broadcasting":[295],"company.":[296],"1.":[297]},"counts_by_year":[{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":14},{"year":2020,"cited_by_count":19},{"year":2019,"cited_by_count":13},{"year":2018,"cited_by_count":20},{"year":2017,"cited_by_count":18},{"year":2016,"cited_by_count":25},{"year":2015,"cited_by_count":27},{"year":2014,"cited_by_count":25},{"year":2013,"cited_by_count":24},{"year":2012,"cited_by_count":19}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}