{"id":"https://openalex.org/W2149095540","doi":"https://doi.org/10.1080/01449290701288775","title":"User certification of workplace software: assessing both artefact and usage","display_name":"User certification of workplace software: assessing both artefact and usage","publication_year":2008,"publication_date":"2008-10-13","ids":{"openalex":"https://openalex.org/W2149095540","doi":"https://doi.org/10.1080/01449290701288775","mag":"2149095540"},"language":"en","primary_location":{"id":"doi:10.1080/01449290701288775","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01449290701288775","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049951626","display_name":"\u00c5ke Walldius","orcid":null},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"\u00c5ke Walldius","raw_affiliation_strings":["Centre for User Oriented IT Design , Royal Institute of Technology , Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"Centre for User Oriented IT Design , Royal Institute of Technology , Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108382170","display_name":"Yngve Sundblad","orcid":null},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Yngve Sundblad","raw_affiliation_strings":["Centre for User Oriented IT Design , Royal Institute of Technology , Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"Centre for User Oriented IT Design , Royal Institute of Technology , Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029360656","display_name":"Lars Bengtsson","orcid":"https://orcid.org/0000-0001-6897-327X"},"institutions":[{"id":"https://openalex.org/I4210141702","display_name":"University of G\u00e4vle","ror":"https://ror.org/043fje207","country_code":"SE","type":"education","lineage":["https://openalex.org/I4210141702"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Lars Bengtsson","raw_affiliation_strings":["Department of Industrial Engineering and Management , University of G\u00e4vle , G\u00e4vle, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Management , University of G\u00e4vle , G\u00e4vle, Sweden","institution_ids":["https://openalex.org/I4210141702"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087313534","display_name":"Bengt Sandblad","orcid":null},"institutions":[{"id":"https://openalex.org/I123387679","display_name":"Uppsala University","ror":"https://ror.org/048a87296","country_code":"SE","type":"education","lineage":["https://openalex.org/I123387679"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Bengt Sandblad","raw_affiliation_strings":["Department of Human Computer Interaction , Uppsala University , Uppsala, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Human Computer Interaction , Uppsala University , Uppsala, Sweden","institution_ids":["https://openalex.org/I123387679"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5025389642","display_name":"Jan Gulliksen","orcid":"https://orcid.org/0000-0002-2411-6417"},"institutions":[{"id":"https://openalex.org/I123387679","display_name":"Uppsala University","ror":"https://ror.org/048a87296","country_code":"SE","type":"education","lineage":["https://openalex.org/I123387679"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Jan Gulliksen","raw_affiliation_strings":["Department of Human Computer Interaction , Uppsala University , Uppsala, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Human Computer Interaction , Uppsala University , Uppsala, Sweden","institution_ids":["https://openalex.org/I123387679"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5049951626"],"corresponding_institution_ids":["https://openalex.org/I86987016"],"apc_list":null,"apc_paid":null,"fwci":8.2925,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.97053173,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"28","issue":"2","first_page":"101","last_page":"120"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/certification","display_name":"Certification","score":0.8736505508422852},{"id":"https://openalex.org/keywords/procurement","display_name":"Procurement","score":0.5819730758666992},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5199419260025024},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5125610828399658},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.5054538249969482},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4848431348800659},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4737492501735687},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.47333747148513794},{"id":"https://openalex.org/keywords/european-union","display_name":"European union","score":0.46359390020370483},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4633840322494507},{"id":"https://openalex.org/keywords/situated","display_name":"Situated","score":0.46023157238960266},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4544151723384857},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.4505805969238281},{"id":"https://openalex.org/keywords/software-quality","display_name":"Software quality","score":0.4287189245223999},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.370148241519928},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3623502552509308},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35740041732788086},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.3304674029350281},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3089764714241028},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.09480193257331848},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09404441714286804},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.09394171833992004},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.07636600732803345}],"concepts":[{"id":"https://openalex.org/C46304622","wikidata":"https://www.wikidata.org/wiki/Q374814","display_name":"Certification","level":2,"score":0.8736505508422852},{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.5819730758666992},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5199419260025024},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5125610828399658},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.5054538249969482},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4848431348800659},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4737492501735687},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.47333747148513794},{"id":"https://openalex.org/C2910001868","wikidata":"https://www.wikidata.org/wiki/Q458","display_name":"European union","level":2,"score":0.46359390020370483},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4633840322494507},{"id":"https://openalex.org/C132829578","wikidata":"https://www.wikidata.org/wiki/Q581151","display_name":"Situated","level":2,"score":0.46023157238960266},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4544151723384857},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.4505805969238281},{"id":"https://openalex.org/C117447612","wikidata":"https://www.wikidata.org/wiki/Q1412670","display_name":"Software quality","level":4,"score":0.4287189245223999},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.370148241519928},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3623502552509308},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35740041732788086},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.3304674029350281},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3089764714241028},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.09480193257331848},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09404441714286804},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.09394171833992004},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07636600732803345},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C105639569","wikidata":"https://www.wikidata.org/wiki/Q582577","display_name":"Economic policy","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/01449290701288775","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01449290701288775","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5699999928474426,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W19582084","https://openalex.org/W83392080","https://openalex.org/W319363276","https://openalex.org/W331100881","https://openalex.org/W655601947","https://openalex.org/W1075320267","https://openalex.org/W1488078419","https://openalex.org/W1502325982","https://openalex.org/W1524237663","https://openalex.org/W1527042114","https://openalex.org/W1527287659","https://openalex.org/W1547147044","https://openalex.org/W1586508371","https://openalex.org/W1592942568","https://openalex.org/W1805449947","https://openalex.org/W1971247582","https://openalex.org/W1999734346","https://openalex.org/W2000365161","https://openalex.org/W2008230599","https://openalex.org/W2016230272","https://openalex.org/W2016379052","https://openalex.org/W2092610242","https://openalex.org/W2113927119","https://openalex.org/W2148587638","https://openalex.org/W2156614120","https://openalex.org/W2183906392","https://openalex.org/W2310099370","https://openalex.org/W2737185203","https://openalex.org/W2903409575"],"related_works":["https://openalex.org/W1600697036","https://openalex.org/W2155106162","https://openalex.org/W1601337804","https://openalex.org/W2035858348","https://openalex.org/W2010047220","https://openalex.org/W2165440188","https://openalex.org/W2552595315","https://openalex.org/W4231598561","https://openalex.org/W3124296310","https://openalex.org/W2212955619"],"abstract_inverted_index":{"This":[0],"article":[1],"summarises":[2],"activities":[3],"and":[4,49,93,128,138,164,187,219,227,235,239],"results":[5],"from":[6,144],"the":[7,45,58,65,69,94,132,145,157,174,202,208,230,243],"quality":[8],"assessment":[9],"project":[10,35,67,146],"\u2018Quality":[11],"Assurance":[12],"of":[13,38,64,72,108,115,120,131,190,204,242],"IT":[14,191,222],"Support":[15],"at":[16],"Work\u2019":[17],"(ITQ)":[18],"which":[19,42,80,98,183],"has":[20,154,177],"been":[21],"performed":[22,95,109],"by":[23],"Swedish":[24],"researchers":[25],"in":[26,83,113,118,129,182],"close":[27],"cooperation":[28,237],"with":[29,199],"trade":[30],"unions":[31],"1999\u20132005.":[32],"The":[33,86,106],"ITQ":[34,66],"is":[36,68,81,111,147,172],"part":[37],"a":[39,51,73,149,220],"network,":[40],"UsersAward,":[41],"works":[43],"for":[44,53,90,229],"goal":[46],"to":[47,122,155,178,201],"develop":[48],"implement":[50,179],"strategy":[52],"good":[54],"software":[55,74,135,151],"products":[56],"on":[57],"work":[59],"floor.":[60],"A":[61,169],"main":[62],"result":[63],"first":[70],"version":[71],"certification":[75,152,244],"programme,":[76],"User":[77],"Certified":[78],"2002,":[79],"described":[82],"some":[84],"detail.":[85],"underlying":[87,207],"theoretical":[88],"arguments":[89],"its":[91,101,161,165,184,188],"design":[92],"pilot":[96],"projects":[97],"have":[99],"informed":[100],"implementation":[102,189],"are":[103,193,196,246],"also":[104,197],"presented.":[105],"outcome":[107],"certifications":[110],"discussed":[112],"terms":[114,119,130],"stakeholder":[116],"response;":[117],"whether":[121],"certify":[123],"artefact,":[124],"processes,":[125],"or":[126],"both;":[127],"relationship":[133],"between":[134],"certification,":[136],"standardisation,":[137],"public":[139],"procurement":[140],"agreements.":[141],"One":[142],"conclusion":[143,171],"that":[148,173],"viable":[150],"programme":[153],"cover":[156],"software's":[158],"built-in":[159],"features,":[160],"deployment":[162],"process,":[163],"actual":[166],"situated":[167],"usage.":[168],"second":[170],"buying":[175],"organisation":[176],"integrative":[180],"processes":[181],"organisational":[185,205],"development":[186,241],"systems":[192],"coordinated.":[194],"Conclusions":[195],"drawn":[198],"respect":[200],"set":[203],"patterns":[206],"UsersAward":[209],"initiative":[210],"\u2013":[211],"certifications,":[212],"user":[213,215,217],"panels,":[214],"surveys,":[216],"conferences":[218],"yearly":[221],"Prize":[223],"contest.":[224],"Finally,":[225],"implications":[226],"plans":[228],"future,":[231],"especially":[232],"international":[233],"research":[234],"union":[236],"activities,":[238],"further":[240],"process":[245],"described.":[247]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}