{"id":"https://openalex.org/W1969577308","doi":"https://doi.org/10.1080/01449290601177029","title":"Measuring success of electronic trading in the insurance industry: operationalising the disconfirmation of expectations paradigm","display_name":"Measuring success of electronic trading in the insurance industry: operationalising the disconfirmation of expectations paradigm","publication_year":2008,"publication_date":"2008-05-12","ids":{"openalex":"https://openalex.org/W1969577308","doi":"https://doi.org/10.1080/01449290601177029","mag":"1969577308"},"language":"en","primary_location":{"id":"doi:10.1080/01449290601177029","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01449290601177029","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031925902","display_name":"Colm Fearon","orcid":"https://orcid.org/0000-0002-1908-9688"},"institutions":[{"id":"https://openalex.org/I126231945","display_name":"Queen's University Belfast","ror":"https://ror.org/00hswnk62","country_code":"GB","type":"education","lineage":["https://openalex.org/I126231945"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"C. Fearon","raw_affiliation_strings":["a  School of Management and Economics, Queen's University ,  Belfast ,  UK"],"affiliations":[{"raw_affiliation_string":"a  School of Management and Economics, Queen's University ,  Belfast ,  UK","institution_ids":["https://openalex.org/I126231945"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018090250","display_name":"George Philip","orcid":"https://orcid.org/0000-0002-4378-0647"},"institutions":[{"id":"https://openalex.org/I126231945","display_name":"Queen's University Belfast","ror":"https://ror.org/00hswnk62","country_code":"GB","type":"education","lineage":["https://openalex.org/I126231945"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"G. Philip","raw_affiliation_strings":["a  School of Management and Economics, Queen's University ,  Belfast ,  UK"],"affiliations":[{"raw_affiliation_string":"a  School of Management and Economics, Queen's University ,  Belfast ,  UK","institution_ids":["https://openalex.org/I126231945"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5031925902"],"corresponding_institution_ids":["https://openalex.org/I126231945"],"apc_list":null,"apc_paid":null,"fwci":1.4946,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.88350035,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"27","issue":"6","first_page":"483","last_page":"493"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.7136873006820679},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.531267523765564},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"Performance measurement","score":0.5228322148323059},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.5037941336631775},{"id":"https://openalex.org/keywords/insurance-industry","display_name":"Insurance industry","score":0.4223243296146393},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.40971845388412476},{"id":"https://openalex.org/keywords/actuarial-science","display_name":"Actuarial science","score":0.38751715421676636},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3788618743419647},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.36658400297164917},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.365276038646698},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14365553855895996},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.08976376056671143}],"concepts":[{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.7136873006820679},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.531267523765564},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.5228322148323059},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.5037941336631775},{"id":"https://openalex.org/C2984333267","wikidata":"https://www.wikidata.org/wiki/Q43183","display_name":"Insurance industry","level":2,"score":0.4223243296146393},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40971845388412476},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.38751715421676636},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3788618743419647},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36658400297164917},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.365276038646698},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14365553855895996},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.08976376056671143},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/01449290601177029","is_oa":false,"landing_page_url":"https://doi.org/10.1080/01449290601177029","pdf_url":null,"source":{"id":"https://openalex.org/S123849098","display_name":"Behaviour and Information Technology","issn_l":"0144-929X","issn":["0144-929X","1362-3001"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Behaviour & Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tbitxx:v:27:y:2008:i:6:p:483-493","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/01449290601177029","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:pure.qub.ac.uk/portal:publications/3ddd77d1-e7a5-4e32-a505-81f30a137ac2","is_oa":false,"landing_page_url":"https://pure.qub.ac.uk/en/publications/3ddd77d1-e7a5-4e32-a505-81f30a137ac2","pdf_url":null,"source":{"id":"https://openalex.org/S4306402319","display_name":"Research Portal (Queen's University Belfast)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I126231945","host_organization_name":"Queen's University Belfast","host_organization_lineage":["https://openalex.org/I126231945"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Fearon, C & Philip, G 2007, 'Measuring Success of Electronic Trading in the Insurance Industry: operationalising the disconfirmation of expectations paradigm', Behaviour and Information Technology, vol. XX.","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":73,"referenced_works":["https://openalex.org/W21609909","https://openalex.org/W269512787","https://openalex.org/W1481773499","https://openalex.org/W1504845112","https://openalex.org/W1538264000","https://openalex.org/W1542558466","https://openalex.org/W1576603561","https://openalex.org/W1583354999","https://openalex.org/W1592962610","https://openalex.org/W1604356877","https://openalex.org/W1689771227","https://openalex.org/W1965145950","https://openalex.org/W1979432935","https://openalex.org/W1979928421","https://openalex.org/W1983225075","https://openalex.org/W1984692851","https://openalex.org/W1991408562","https://openalex.org/W1991623719","https://openalex.org/W1995121737","https://openalex.org/W1998970014","https://openalex.org/W1999446400","https://openalex.org/W1999543153","https://openalex.org/W2000254242","https://openalex.org/W2003448615","https://openalex.org/W2003483540","https://openalex.org/W2006468167","https://openalex.org/W2014646675","https://openalex.org/W2015479644","https://openalex.org/W2016137403","https://openalex.org/W2016808024","https://openalex.org/W2026368098","https://openalex.org/W2027068420","https://openalex.org/W2027362948","https://openalex.org/W2028184439","https://openalex.org/W2036534697","https://openalex.org/W2038032815","https://openalex.org/W2043947693","https://openalex.org/W2045281686","https://openalex.org/W2050401924","https://openalex.org/W2052205667","https://openalex.org/W2053253237","https://openalex.org/W2055353381","https://openalex.org/W2062640745","https://openalex.org/W2065215153","https://openalex.org/W2071057202","https://openalex.org/W2074376668","https://openalex.org/W2076287342","https://openalex.org/W2077107702","https://openalex.org/W2078382101","https://openalex.org/W2078736349","https://openalex.org/W2081774187","https://openalex.org/W2087574756","https://openalex.org/W2093668761","https://openalex.org/W2104207239","https://openalex.org/W2110506823","https://openalex.org/W2120523603","https://openalex.org/W2121767946","https://openalex.org/W2128922792","https://openalex.org/W2140879657","https://openalex.org/W2141147872","https://openalex.org/W2316110746","https://openalex.org/W2611897969","https://openalex.org/W3215638535","https://openalex.org/W4230706236","https://openalex.org/W4232322060","https://openalex.org/W4235824092","https://openalex.org/W4238583481","https://openalex.org/W4241862464","https://openalex.org/W4243441545","https://openalex.org/W4243815928","https://openalex.org/W4251408114","https://openalex.org/W4254499267","https://openalex.org/W4361867453"],"related_works":["https://openalex.org/W2982321410","https://openalex.org/W95465806","https://openalex.org/W2392004567","https://openalex.org/W2046296964","https://openalex.org/W2940029036","https://openalex.org/W4388292429","https://openalex.org/W2756595502","https://openalex.org/W2010789764","https://openalex.org/W2187233292","https://openalex.org/W2219281195"],"abstract_inverted_index":{"The":[0,43,156],"paper":[1,157],"focuses":[2],"on":[3],"the":[4,40,46,57,75,98,147],"need":[5],"to":[6,74,149,154],"develop":[7],"a":[8,18,63,91,160],"measure":[9,141],"of":[10,45,59,68,77,109,142,162],"information":[11],"system":[12],"performance":[13,111,124,130,136,153],"that":[14],"is":[15,25],"usable":[16],"in":[17,33,62,167],"case":[19],"study":[20],"setting.":[21,65],"A":[22,66],"measurement":[23,99],"technique":[24,47,100],"presented":[26,96],"based":[27],"upon":[28,49,151],"interpreting":[29],"self-assessed":[30,92],"rating":[31,93],"data":[32],"conjunction":[34],"with":[35,82],"interviews":[36],"from":[37,52,90],"informants":[38],"within":[39],"insurance":[41],"industry.":[42],"operationalisation":[44],"builds":[48],"developing":[50,168],"work":[51],"previous":[53],"studies":[54],"and":[55,79,97,133],"applying":[56],"disconfirmations":[58],"expectations":[60,78],"paradigm":[61],"qualitative":[64],"number":[67,161],"conceptual":[69],"issues":[70],"are":[71,86,95,105,119],"raised":[72],"relating":[73],"nature":[76],"problems":[80],"associated":[81],"measuring":[83],"expectation":[84],"gaps":[85],"also":[87,158],"discussed.":[88,101],"Findings":[89],"instrument":[94],"Benefit":[102],"success":[103,117,144],"outcomes":[104,118],"interpreted":[106],"as":[107],"measures":[108],"realised":[110],"against":[112],"original":[113],"expectations.":[114,138],"Three":[115],"benefit":[116,143],"defined":[120],"as:":[121],"deficiency,":[122],"where":[123,129,135],"falls":[125],"below":[126],"expectation;":[127],"neutrality,":[128],"meets":[131],"expectations;":[132],"efficiency,":[134],"exceeds":[137],"This":[139],"surrogate":[140],"allows":[145],"managers":[146,166],"ability":[148],"reflect":[150],"overall":[152],"date.":[155],"identifies":[159],"key":[163],"lessons":[164],"for":[165],"successful":[169],"electronic":[170],"trading.":[171]},"counts_by_year":[{"year":2020,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}