{"id":"https://openalex.org/W4393260227","doi":"https://doi.org/10.1080/00207543.2024.2333936","title":"Optimal pricing and capacity management in service systems with delay-sensitive mixed-risk customers","display_name":"Optimal pricing and capacity management in service systems with delay-sensitive mixed-risk customers","publication_year":2024,"publication_date":"2024-03-28","ids":{"openalex":"https://openalex.org/W4393260227","doi":"https://doi.org/10.1080/00207543.2024.2333936"},"language":"en","primary_location":{"id":"doi:10.1080/00207543.2024.2333936","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2024.2333936","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025381140","display_name":"Michalis Deligiannis","orcid":"https://orcid.org/0000-0002-8977-6037"},"institutions":[{"id":"https://openalex.org/I145722265","display_name":"University of Thessaly","ror":"https://ror.org/04v4g9h31","country_code":"GR","type":"education","lineage":["https://openalex.org/I145722265"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Michalis Deligiannis","raw_affiliation_strings":["Department of Mechanical Engineering, University of Thessaly, Volos, Greece"],"raw_orcid":"https://orcid.org/0000-0002-8977-6037","affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, University of Thessaly, Volos, Greece","institution_ids":["https://openalex.org/I145722265"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010223912","display_name":"Myron Benioudakis","orcid":"https://orcid.org/0000-0003-3295-3343"},"institutions":[{"id":"https://openalex.org/I145722265","display_name":"University of Thessaly","ror":"https://ror.org/04v4g9h31","country_code":"GR","type":"education","lineage":["https://openalex.org/I145722265"]},{"id":"https://openalex.org/I73142707","display_name":"Athens University of Economics and Business","ror":"https://ror.org/03s262162","country_code":"GR","type":"education","lineage":["https://openalex.org/I73142707"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Myron Benioudakis","raw_affiliation_strings":["Department of Management Science and Technology, Athens University of Economics and Business, Athens, Greece","Department of Mechanical Engineering, University of Thessaly, Volos, Greece"],"raw_orcid":"https://orcid.org/0000-0003-3295-3343","affiliations":[{"raw_affiliation_string":"Department of Management Science and Technology, Athens University of Economics and Business, Athens, Greece","institution_ids":["https://openalex.org/I73142707"]},{"raw_affiliation_string":"Department of Mechanical Engineering, University of Thessaly, Volos, Greece","institution_ids":["https://openalex.org/I145722265"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004424379","display_name":"George Liberopoulos","orcid":"https://orcid.org/0000-0002-4544-927X"},"institutions":[{"id":"https://openalex.org/I145722265","display_name":"University of Thessaly","ror":"https://ror.org/04v4g9h31","country_code":"GR","type":"education","lineage":["https://openalex.org/I145722265"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"George Liberopoulos","raw_affiliation_strings":["Department of Mechanical Engineering, University of Thessaly, Volos, Greece"],"raw_orcid":"https://orcid.org/0000-0002-4544-927X","affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, University of Thessaly, Volos, Greece","institution_ids":["https://openalex.org/I145722265"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044504936","display_name":"Apostolos Burnetas","orcid":"https://orcid.org/0000-0002-9365-9255"},"institutions":[{"id":"https://openalex.org/I200777214","display_name":"National and Kapodistrian University of Athens","ror":"https://ror.org/04gnjpq42","country_code":"GR","type":"education","lineage":["https://openalex.org/I200777214"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Apostolos Burnetas","raw_affiliation_strings":["Department of Mathematics, National and Kapodistrian University of Athens, Athens, Greece"],"raw_orcid":"https://orcid.org/0000-0002-9365-9255","affiliations":[{"raw_affiliation_string":"Department of Mathematics, National and Kapodistrian University of Athens, Athens, Greece","institution_ids":["https://openalex.org/I200777214"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5004424379"],"corresponding_institution_ids":["https://openalex.org/I145722265"],"apc_list":null,"apc_paid":null,"fwci":1.5181,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.85218054,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"62","issue":"21","first_page":"7877","last_page":"7903"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9488999843597412,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9437999725341797,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5712399482727051},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5067902207374573},{"id":"https://openalex.org/keywords/capacity-management","display_name":"Capacity management","score":0.4754195809364319},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.4513676166534424},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.394481360912323},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3659984767436981},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3369028568267822},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2556747496128082},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.21930110454559326},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1825171709060669},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.14610353112220764}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5712399482727051},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5067902207374573},{"id":"https://openalex.org/C191068436","wikidata":"https://www.wikidata.org/wiki/Q2145956","display_name":"Capacity management","level":2,"score":0.4754195809364319},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.4513676166534424},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.394481360912323},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3659984767436981},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3369028568267822},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2556747496128082},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21930110454559326},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1825171709060669},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.14610353112220764}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/00207543.2024.2333936","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2024.2333936","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tprsxx:v:62:y:2024:i:21:p:7877-7903","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/00207543.2024.2333936","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:iris.luiss.it:11385/242061","is_oa":false,"landing_page_url":"https://hdl.handle.net/11385/242061","pdf_url":null,"source":{"id":"https://openalex.org/S4377196446","display_name":"IRIS - Institutional Research Information System (Libera Universit\u00e0 Internazionale degli Studi Sociali Guido Carli)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I56441308","host_organization_name":"Libera Universit\u00e0 Internazionale degli Studi Sociali Guido Carli","host_organization_lineage":["https://openalex.org/I56441308"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.4000000059604645,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1521183774","https://openalex.org/W1966405853","https://openalex.org/W1975606945","https://openalex.org/W1980030032","https://openalex.org/W1984323239","https://openalex.org/W1988576875","https://openalex.org/W1991271158","https://openalex.org/W2013203320","https://openalex.org/W2030115141","https://openalex.org/W2035780974","https://openalex.org/W2037156377","https://openalex.org/W2051611476","https://openalex.org/W2055960843","https://openalex.org/W2087984828","https://openalex.org/W2095570697","https://openalex.org/W2125080252","https://openalex.org/W2127943707","https://openalex.org/W2129110370","https://openalex.org/W2165797884","https://openalex.org/W2221246291","https://openalex.org/W2605342947","https://openalex.org/W2749560237","https://openalex.org/W2807714048","https://openalex.org/W2937248898","https://openalex.org/W3004222806","https://openalex.org/W3011865677","https://openalex.org/W3038652269","https://openalex.org/W3191625415","https://openalex.org/W4210897481","https://openalex.org/W4225342150","https://openalex.org/W4229817000","https://openalex.org/W4233978664","https://openalex.org/W4283522975","https://openalex.org/W4283778153","https://openalex.org/W4308616712","https://openalex.org/W4313367658","https://openalex.org/W4361222547"],"related_works":["https://openalex.org/W2515833716","https://openalex.org/W182325004","https://openalex.org/W639008287","https://openalex.org/W128450662","https://openalex.org/W48947439","https://openalex.org/W1499852230","https://openalex.org/W3143525180","https://openalex.org/W3033032650","https://openalex.org/W2334036458","https://openalex.org/W3122499222"],"abstract_inverted_index":{"In":[0],"service":[1,17,117],"systems":[2],"with":[3,137,165],"delay-sensitive":[4],"customers,":[5],"customer":[6,67],"decisions":[7],"to":[8,121],"join":[9,105],"the":[10,61,71,113,116,133,166,181,187],"queue":[11,85],"or":[12,106,139],"balk":[13,107],"influence":[14],"demand,":[15],"impacting":[16],"provider":[18],"profits.":[19],"Studies":[20],"show":[21,145],"that":[22,146],"customers":[23,87,131],"can":[24],"be":[25],"risk-seeking":[26],"for":[27,129,195],"short":[28],"waits":[29,33],"and":[30,70,74,98,119,132,150,162,186],"risk-averse":[31],"when":[32],"exceed":[34],"expectations.":[35],"Prior":[36],"research":[37],"on":[38,45,66,109],"this":[39,57,64],"mixed-risk":[40,89],"attitude":[41],"is":[42],"limited,":[43],"focussing":[44],"optimal":[46,127,147,160],"pricing":[47,73],"policies":[48],"from":[49],"a":[50,79,95,99],"social":[51],"welfare":[52],"perspective.":[53],"This":[54],"study":[55],"fills":[56],"gap":[58],"by":[59,94],"investigating":[60],"impact":[62],"of":[63,101,169,183,189],"behaviour":[65,90],"joining":[68],"strategies":[69,128],"provider's":[72],"capacity":[75,141,163,184,194],"policies.":[76],"We":[77,125],"analyse":[78],"profit-maximising":[80],"firm":[81,114,134,197],"managing":[82],"an":[83],"unobservable":[84],"where":[86],"display":[88],"towards":[91],"delay":[92],"parameterised":[93],"risk-switching":[96,155],"point":[97],"degree":[100,168],"risk":[102,170],"propensity.":[103],"Customers":[104],"based":[108],"expected":[110,123],"utility,":[111],"while":[112,172],"determines":[115],"price":[118,161,191],"rate":[120],"maximise":[122],"profit.":[124],"derive":[126],"both":[130],"under":[135],"scenarios":[136],"concave":[138],"convex":[140],"costs.":[142],"Computational":[143],"experiments":[144],"pricing,":[148],"capacity,":[149],"profit":[151],"peak":[152],"at":[153],"intermediate":[154],"points.":[156],"For":[157],"smaller":[158],"points,":[159],"rise":[164],"customers'":[167],"propensity,":[171],"larger":[173],"points":[174],"have":[175],"minimal":[176],"impact.":[177],"Numerical":[178],"exploration":[179],"emphasises":[180],"significance":[182],"cost":[185],"effectiveness":[188],"leveraging":[190],"over":[192],"controlling":[193],"maximising":[196],"profitability.":[198]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}