{"id":"https://openalex.org/W4393039419","doi":"https://doi.org/10.1080/00207543.2024.2330631","title":"A review of digital assistants in production and logistics: applications, benefits, and challenges","display_name":"A review of digital assistants in production and logistics: applications, benefits, and challenges","publication_year":2024,"publication_date":"2024-03-21","ids":{"openalex":"https://openalex.org/W4393039419","doi":"https://doi.org/10.1080/00207543.2024.2330631"},"language":"en","primary_location":{"id":"doi:10.1080/00207543.2024.2330631","is_oa":true,"landing_page_url":"https://doi.org/10.1080/00207543.2024.2330631","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/00207543.2024.2330631?needAccess=true","source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.tandfonline.com/doi/pdf/10.1080/00207543.2024.2330631?needAccess=true","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101703044","display_name":"Ting Zheng","orcid":"https://orcid.org/0000-0003-4757-9075"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ting Zheng","raw_affiliation_strings":["Institute of Production and Supply Chain Management, Department of Law and Economics, Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":"https://orcid.org/0000-0003-4757-9075","affiliations":[{"raw_affiliation_string":"Institute of Production and Supply Chain Management, Department of Law and Economics, Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073115209","display_name":"Eric H. Grosse","orcid":"https://orcid.org/0000-0001-6299-1282"},"institutions":[{"id":"https://openalex.org/I91712215","display_name":"Saarland University","ror":"https://ror.org/01jdpyv68","country_code":"DE","type":"education","lineage":["https://openalex.org/I91712215"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Eric H. Grosse","raw_affiliation_strings":["Chair of Digital Transformation in Operations Management, Saarland University, Saarbr\u00fccken, Germany"],"raw_orcid":"https://orcid.org/0000-0001-6299-1282","affiliations":[{"raw_affiliation_string":"Chair of Digital Transformation in Operations Management, Saarland University, Saarbr\u00fccken, Germany","institution_ids":["https://openalex.org/I91712215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082082583","display_name":"Stefan Morana","orcid":"https://orcid.org/0000-0002-2266-1286"},"institutions":[{"id":"https://openalex.org/I91712215","display_name":"Saarland University","ror":"https://ror.org/01jdpyv68","country_code":"DE","type":"education","lineage":["https://openalex.org/I91712215"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Stefan Morana","raw_affiliation_strings":["Chair of Digital Transformation and Information Systems, Saarland University, Saarbr\u00fccken, Germany"],"raw_orcid":"https://orcid.org/0000-0002-2266-1286","affiliations":[{"raw_affiliation_string":"Chair of Digital Transformation and Information Systems, Saarland University, Saarbr\u00fccken, Germany","institution_ids":["https://openalex.org/I91712215"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002246552","display_name":"C. H. Glock","orcid":"https://orcid.org/0000-0001-6006-0070"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christoph H. Glock","raw_affiliation_strings":["Institute of Production and Supply Chain Management, Department of Law and Economics, Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":"https://orcid.org/0000-0001-6006-0070","affiliations":[{"raw_affiliation_string":"Institute of Production and Supply Chain Management, Department of Law and Economics, Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5073115209"],"corresponding_institution_ids":["https://openalex.org/I91712215"],"apc_list":null,"apc_paid":null,"fwci":10.0833,"has_fulltext":false,"cited_by_count":41,"citation_normalized_percentile":{"value":0.98508541,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"62","issue":"21","first_page":"8022","last_page":"8048"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9876999855041504,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9876999855041504,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10914","display_name":"Tactile and Sensory Interactions","score":0.984000027179718,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T11707","display_name":"Gaze Tracking and Assistive Technology","score":0.9839000105857849,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.6110365986824036},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5343922972679138},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5121660232543945},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4875287711620331},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4629685878753662},{"id":"https://openalex.org/keywords/production-manager","display_name":"Production manager","score":0.4297965168952942},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.41630274057388306},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.36409634351730347},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.24245673418045044}],"concepts":[{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.6110365986824036},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5343922972679138},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5121660232543945},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4875287711620331},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4629685878753662},{"id":"https://openalex.org/C135909481","wikidata":"https://www.wikidata.org/wiki/Q17092930","display_name":"Production manager","level":3,"score":0.4297965168952942},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.41630274057388306},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36409634351730347},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24245673418045044},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/00207543.2024.2330631","is_oa":true,"landing_page_url":"https://doi.org/10.1080/00207543.2024.2330631","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/00207543.2024.2330631?needAccess=true","source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},{"id":"pmh:oai:tubiblio.ulb.tu-darmstadt.de:152691","is_oa":false,"landing_page_url":"http://tubiblio.ulb.tu-darmstadt.de/view/person/Zheng=3AT=2E=3A=3A.html>","pdf_url":null,"source":{"id":"https://openalex.org/S4377196390","display_name":"TUbilio (Technical University of Darmstadt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I31512782","host_organization_name":"Technische Universit\u00e4t Darmstadt","host_organization_lineage":["https://openalex.org/I31512782"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Artikel"},{"id":"pmh:oai:RePEc:dar:wpaper:152691","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"pmh:oai:RePEc:taf:tprsxx:v:62:y:2024:i:21:p:8022-8048","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/00207543.2024.2330631","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1080/00207543.2024.2330631","is_oa":true,"landing_page_url":"https://doi.org/10.1080/00207543.2024.2330631","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/00207543.2024.2330631?needAccess=true","source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4393039419.pdf"},"referenced_works_count":111,"referenced_works":["https://openalex.org/W1517876957","https://openalex.org/W1587451402","https://openalex.org/W1646777016","https://openalex.org/W1965818182","https://openalex.org/W1975675278","https://openalex.org/W1984067906","https://openalex.org/W2062258434","https://openalex.org/W2098027434","https://openalex.org/W2138530798","https://openalex.org/W2144717869","https://openalex.org/W2163187547","https://openalex.org/W2165357579","https://openalex.org/W2403583711","https://openalex.org/W2512717284","https://openalex.org/W2574287525","https://openalex.org/W2593548307","https://openalex.org/W2635153012","https://openalex.org/W2755253778","https://openalex.org/W2779980859","https://openalex.org/W2783089003","https://openalex.org/W2789602359","https://openalex.org/W2888530561","https://openalex.org/W2899042072","https://openalex.org/W2903374168","https://openalex.org/W2905228774","https://openalex.org/W2914239594","https://openalex.org/W2920441174","https://openalex.org/W2950948599","https://openalex.org/W2971363208","https://openalex.org/W2972387096","https://openalex.org/W2979024037","https://openalex.org/W2982088870","https://openalex.org/W2995000888","https://openalex.org/W3000666106","https://openalex.org/W3000895385","https://openalex.org/W3004065520","https://openalex.org/W3005221843","https://openalex.org/W3010566484","https://openalex.org/W3011360271","https://openalex.org/W3015900183","https://openalex.org/W3032370228","https://openalex.org/W3033971641","https://openalex.org/W3036187971","https://openalex.org/W3038185791","https://openalex.org/W3080659561","https://openalex.org/W3081927163","https://openalex.org/W3090106574","https://openalex.org/W3092968474","https://openalex.org/W3093283310","https://openalex.org/W3101833438","https://openalex.org/W3103891289","https://openalex.org/W3106795364","https://openalex.org/W3110866188","https://openalex.org/W3114028231","https://openalex.org/W3114383907","https://openalex.org/W3122810640","https://openalex.org/W3123264111","https://openalex.org/W3131627932","https://openalex.org/W3134397401","https://openalex.org/W3142805939","https://openalex.org/W3146292044","https://openalex.org/W3154068537","https://openalex.org/W3158324549","https://openalex.org/W3165781527","https://openalex.org/W3174365743","https://openalex.org/W3183195693","https://openalex.org/W3196616961","https://openalex.org/W3198020519","https://openalex.org/W3198679462","https://openalex.org/W3200412126","https://openalex.org/W3204753692","https://openalex.org/W3211639018","https://openalex.org/W3212055144","https://openalex.org/W3216586189","https://openalex.org/W3217062559","https://openalex.org/W4205505043","https://openalex.org/W4206296220","https://openalex.org/W4210382678","https://openalex.org/W4210603465","https://openalex.org/W4213073978","https://openalex.org/W4226355965","https://openalex.org/W4229049306","https://openalex.org/W4236521339","https://openalex.org/W4281653506","https://openalex.org/W4283835940","https://openalex.org/W4285149809","https://openalex.org/W4285258529","https://openalex.org/W4293499155","https://openalex.org/W4295249297","https://openalex.org/W4295339015","https://openalex.org/W4295955345","https://openalex.org/W4296064132","https://openalex.org/W4296064141","https://openalex.org/W4296064756","https://openalex.org/W4309080705","https://openalex.org/W4324139144","https://openalex.org/W4328007308","https://openalex.org/W4360991281","https://openalex.org/W4366392287","https://openalex.org/W4366598232","https://openalex.org/W4379054524","https://openalex.org/W4383498772","https://openalex.org/W4385547679","https://openalex.org/W4386295844","https://openalex.org/W4386474768","https://openalex.org/W4386493133","https://openalex.org/W4386716734","https://openalex.org/W4386716775","https://openalex.org/W4387058454","https://openalex.org/W4387258824","https://openalex.org/W6758021087"],"related_works":["https://openalex.org/W2370727940","https://openalex.org/W2349031237","https://openalex.org/W2372204817","https://openalex.org/W2897653791","https://openalex.org/W2368332314","https://openalex.org/W72936747","https://openalex.org/W2373632897","https://openalex.org/W2044010659","https://openalex.org/W2555686832","https://openalex.org/W4224313072"],"abstract_inverted_index":{"This":[0,53,176],"study":[1],"presents":[2],"a":[3],"systematic":[4],"literature":[5],"review":[6],"to":[7,56,135,182,188],"understand":[8],"the":[9,42,68,89],"applications,":[10],"benefits,":[11],"and":[12,20,33,51,63,70,74,91,102,138,149,173,193],"challenges":[13],"of":[14,44,61,72,93,111],"digital":[15],"assistants":[16],"(DAs)":[17],"in":[18,41,80,99,113],"production":[19,73,192],"logistics":[21],"tasks.":[22],"Our":[23,83],"conceptual":[24],"framework":[25],"covers":[26],"three":[27],"dimensions:":[28],"information":[29],"management,":[30,50],"collaborative":[31,39],"operations,":[32],"knowledge":[34,140],"transfer.":[35],"We":[36],"evaluate":[37],"human-DA":[38],"tasks":[40,119,137],"areas":[43],"product":[45],"design,":[46],"production,":[47],"maintenance,":[48],"quality":[49],"logistics.":[52,194],"allows":[54],"us":[55],"expand":[57],"upon":[58],"different":[59,109],"types":[60],"DAs,":[62],"reveal":[64],"how":[65,157],"they":[66,142],"improve":[67,88],"speed":[69,90],"ease":[71,92],"logistic":[75],"work,":[76],"which":[77],"was":[78],"ignored":[79],"previous":[81],"studies.":[82],"results":[84],"demonstrate":[85],"that":[86,129],"DAs":[87,107,117,158],"workers\u2019":[94,124],"interaction":[95],"with":[96,108,123,162,184],"machines/information":[97],"systems":[98],"searching,":[100],"processing,":[101],"demonstrating.":[103],"Extant":[104],"studies":[105],"describe":[106],"levels":[110],"autonomy":[112],"decision-making;":[114],"however,":[115],"most":[116],"perform":[118,136],"as":[120,170],"instructed":[121],"or":[122,186],"consent.":[125],"Additionally,":[126],"we":[127],"observe":[128],"workers":[130,183],"find":[131],"it":[132],"more":[133,190],"intuitive":[134],"acquire":[139],"when":[141],"receive":[143],"multiple":[144],"sensorial":[145],"cues":[146],"(e.g.":[147],"auditory":[148],"visual":[150],"cues).":[151],"Consequently,":[152],"future":[153],"research":[154],"can":[155,159,177],"explore":[156],"be":[160],"integrated":[161],"other":[163],"technologies":[164],"for":[165],"robust":[166],"multi-modal":[167],"assistance":[168],"such":[169],"eye":[171],"tracking":[172],"augmented":[174],"reality.":[175],"provide":[178],"customised":[179],"DA":[180],"support":[181],"disabilities":[185],"conditions":[187],"facilitate":[189],"inclusive":[191]},"counts_by_year":[{"year":2026,"cited_by_count":19},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":8}],"updated_date":"2026-07-15T18:14:33.161393","created_date":"2025-10-10T00:00:00"}