{"id":"https://openalex.org/W3215117875","doi":"https://doi.org/10.1080/00207543.2021.1991022","title":"Determining the source of human-system errors in manual order picking with respect to human factors","display_name":"Determining the source of human-system errors in manual order picking with respect to human factors","publication_year":2021,"publication_date":"2021-11-26","ids":{"openalex":"https://openalex.org/W3215117875","doi":"https://doi.org/10.1080/00207543.2021.1991022","mag":"3215117875"},"language":"en","primary_location":{"id":"doi:10.1080/00207543.2021.1991022","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2021.1991022","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084451958","display_name":"Azin Setayesh","orcid":null},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Azin Setayesh","raw_affiliation_strings":["Department of Mechanical and Industrial Engineering, Ryerson University, Toronto, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Mechanical and Industrial Engineering, Ryerson University, Toronto, Canada","institution_ids":["https://openalex.org/I530967"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073115209","display_name":"Eric H. Grosse","orcid":"https://orcid.org/0000-0001-6299-1282"},"institutions":[{"id":"https://openalex.org/I91712215","display_name":"Saarland University","ror":"https://ror.org/01jdpyv68","country_code":"DE","type":"education","lineage":["https://openalex.org/I91712215"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Eric H. Grosse","raw_affiliation_strings":["Juniorprofessorship of Digital Transformation in Operations Management, Saarland University, Saarbr\u00fccken, Germany"],"affiliations":[{"raw_affiliation_string":"Juniorprofessorship of Digital Transformation in Operations Management, Saarland University, Saarbr\u00fccken, Germany","institution_ids":["https://openalex.org/I91712215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002246552","display_name":"C. H. Glock","orcid":"https://orcid.org/0000-0001-6006-0070"},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christoph H. Glock","raw_affiliation_strings":["Institute of Production and Supply Chain Management, Technische Universit\u00e4t Darmstadt, Darmstadt, Germany"],"affiliations":[{"raw_affiliation_string":"Institute of Production and Supply Chain Management, Technische Universit\u00e4t Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088411759","display_name":"Patrick Neumann","orcid":"https://orcid.org/0000-0002-1560-3870"},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"W. Patrick Neumann","raw_affiliation_strings":["Department of Mechanical and Industrial Engineering, Ryerson University, Toronto, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Mechanical and Industrial Engineering, Ryerson University, Toronto, Canada","institution_ids":["https://openalex.org/I530967"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5073115209"],"corresponding_institution_ids":["https://openalex.org/I91712215"],"apc_list":null,"apc_paid":null,"fwci":5.4739,"has_fulltext":false,"cited_by_count":47,"citation_normalized_percentile":{"value":0.96484791,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"60","issue":"20","first_page":"6350","last_page":"6372"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13690","display_name":"Quality and Safety in Healthcare","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/3607","display_name":"Medical Laboratory Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11814","display_name":"Advanced Manufacturing and Logistics Optimization","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/human-error","display_name":"Human error","score":0.7984814047813416},{"id":"https://openalex.org/keywords/workload","display_name":"Workload","score":0.7843514680862427},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6229952573776245},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.6116982698440552},{"id":"https://openalex.org/keywords/human-resources","display_name":"Human resources","score":0.5729888081550598},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.5226219296455383},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.48991793394088745},{"id":"https://openalex.org/keywords/order-picking","display_name":"Order picking","score":0.4514929950237274},{"id":"https://openalex.org/keywords/systems-design","display_name":"Systems design","score":0.42653223872184753},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.4060194492340088},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.3842417895793915},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3599490523338318},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3266327381134033},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2457745373249054},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.16350755095481873},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15809205174446106},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11067992448806763}],"concepts":[{"id":"https://openalex.org/C169806903","wikidata":"https://www.wikidata.org/wiki/Q5937752","display_name":"Human error","level":2,"score":0.7984814047813416},{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.7843514680862427},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6229952573776245},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6116982698440552},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.5729888081550598},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.5226219296455383},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.48991793394088745},{"id":"https://openalex.org/C2779454638","wikidata":"https://www.wikidata.org/wiki/Q7100700","display_name":"Order picking","level":3,"score":0.4514929950237274},{"id":"https://openalex.org/C31352089","wikidata":"https://www.wikidata.org/wiki/Q3750474","display_name":"Systems design","level":2,"score":0.42653223872184753},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4060194492340088},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.3842417895793915},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3599490523338318},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3266327381134033},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2457745373249054},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.16350755095481873},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15809205174446106},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11067992448806763},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C50416739","wikidata":"https://www.wikidata.org/wiki/Q181623","display_name":"Warehouse","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/00207543.2021.1991022","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2021.1991022","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:dar:wpaper:134444","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"pmh:oai:RePEc:taf:tprsxx:v:60:y:2022:i:20:p:6350-6372","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/00207543.2021.1991022","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:tubiblio.ulb.tu-darmstadt.de:134444","is_oa":false,"landing_page_url":"http://tubiblio.ulb.tu-darmstadt.de/134444/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196390","display_name":"TUbilio (Technical University of Darmstadt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I31512782","host_organization_name":"Technische Universit\u00e4t Darmstadt","host_organization_lineage":["https://openalex.org/I31512782"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Artikel"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6800000071525574}],"awards":[{"id":"https://openalex.org/G359792160","display_name":null,"funder_award_id":"1-51-50845","funder_id":"https://openalex.org/F4320334593","funder_display_name":"Natural Sciences and Engineering Research Council of Canada"},{"id":"https://openalex.org/G399055312","display_name":null,"funder_award_id":"RGPIN-2018-05956","funder_id":"https://openalex.org/F4320334593","funder_display_name":"Natural Sciences and Engineering Research Council of Canada"},{"id":"https://openalex.org/G8258876543","display_name":null,"funder_award_id":"57314023","funder_id":"https://openalex.org/F4320320875","funder_display_name":"Deutscher Akademischer Austauschdienst"}],"funders":[{"id":"https://openalex.org/F4320320875","display_name":"Deutscher Akademischer Austauschdienst","ror":"https://ror.org/039djdh30"},{"id":"https://openalex.org/F4320334593","display_name":"Natural Sciences and Engineering Research Council of Canada","ror":"https://ror.org/01h531d29"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":135,"referenced_works":["https://openalex.org/W160014318","https://openalex.org/W629274844","https://openalex.org/W1489397293","https://openalex.org/W1509972412","https://openalex.org/W1580935298","https://openalex.org/W1594707381","https://openalex.org/W1605989024","https://openalex.org/W1780778418","https://openalex.org/W1949197376","https://openalex.org/W1970323800","https://openalex.org/W1971570129","https://openalex.org/W1975249029","https://openalex.org/W1975675278","https://openalex.org/W1977306523","https://openalex.org/W1978136251","https://openalex.org/W1979226565","https://openalex.org/W1979290264","https://openalex.org/W1981376062","https://openalex.org/W1982484195","https://openalex.org/W1985278970","https://openalex.org/W1986962565","https://openalex.org/W2004306415","https://openalex.org/W2021500659","https://openalex.org/W2021813480","https://openalex.org/W2027676285","https://openalex.org/W2029057256","https://openalex.org/W2039433941","https://openalex.org/W2039856984","https://openalex.org/W2042613207","https://openalex.org/W2045025170","https://openalex.org/W2049177541","https://openalex.org/W2051218781","https://openalex.org/W2052055301","https://openalex.org/W2052484635","https://openalex.org/W2059406189","https://openalex.org/W2061279408","https://openalex.org/W2061418770","https://openalex.org/W2064002069","https://openalex.org/W2065521697","https://openalex.org/W2066751125","https://openalex.org/W2069214295","https://openalex.org/W2075302088","https://openalex.org/W2084697149","https://openalex.org/W2091426892","https://openalex.org/W2093683735","https://openalex.org/W2095399482","https://openalex.org/W2101762014","https://openalex.org/W2105408768","https://openalex.org/W2116630167","https://openalex.org/W2117462524","https://openalex.org/W2119540106","https://openalex.org/W2120273094","https://openalex.org/W2124639990","https://openalex.org/W2125440181","https://openalex.org/W2125970994","https://openalex.org/W2126090355","https://openalex.org/W2128970394","https://openalex.org/W2129008310","https://openalex.org/W2139127761","https://openalex.org/W2139824765","https://openalex.org/W2141309263","https://openalex.org/W2144377241","https://openalex.org/W2152724176","https://openalex.org/W2155341156","https://openalex.org/W2160660606","https://openalex.org/W2166520953","https://openalex.org/W2167092083","https://openalex.org/W2178672479","https://openalex.org/W2193437223","https://openalex.org/W2239104709","https://openalex.org/W2268320365","https://openalex.org/W2285209805","https://openalex.org/W2296755521","https://openalex.org/W2299849832","https://openalex.org/W2331650995","https://openalex.org/W2402691380","https://openalex.org/W2408551491","https://openalex.org/W2473569289","https://openalex.org/W2477323368","https://openalex.org/W2502334226","https://openalex.org/W2514747641","https://openalex.org/W2547564208","https://openalex.org/W2550186304","https://openalex.org/W2558685561","https://openalex.org/W2560761731","https://openalex.org/W2567205705","https://openalex.org/W2588584722","https://openalex.org/W2590853833","https://openalex.org/W2604509051","https://openalex.org/W2604787362","https://openalex.org/W2617339597","https://openalex.org/W2760105657","https://openalex.org/W2766746684","https://openalex.org/W2803907651","https://openalex.org/W2808771292","https://openalex.org/W2887238869","https://openalex.org/W2890530318","https://openalex.org/W2895489335","https://openalex.org/W2903283494","https://openalex.org/W2908405623","https://openalex.org/W2909673306","https://openalex.org/W2912172640","https://openalex.org/W2922171643","https://openalex.org/W2939756086","https://openalex.org/W2942242192","https://openalex.org/W2945736956","https://openalex.org/W2969981005","https://openalex.org/W2972466930","https://openalex.org/W2986508493","https://openalex.org/W2988759455","https://openalex.org/W2990344172","https://openalex.org/W3025383415","https://openalex.org/W3030232916","https://openalex.org/W3034743776","https://openalex.org/W3040151646","https://openalex.org/W3044098193","https://openalex.org/W3046072921","https://openalex.org/W3101018338","https://openalex.org/W3106795364","https://openalex.org/W3115434137","https://openalex.org/W3121999715","https://openalex.org/W3133817510","https://openalex.org/W3141027796","https://openalex.org/W3173808396","https://openalex.org/W4200005624","https://openalex.org/W4210651582","https://openalex.org/W4233252652","https://openalex.org/W4238732959","https://openalex.org/W4239991438","https://openalex.org/W4245301866","https://openalex.org/W4246191091","https://openalex.org/W4247245376","https://openalex.org/W4256376470","https://openalex.org/W4297993686","https://openalex.org/W4327813418"],"related_works":["https://openalex.org/W2009678757","https://openalex.org/W2000785801","https://openalex.org/W986318368","https://openalex.org/W2384410913","https://openalex.org/W2352878646","https://openalex.org/W2004734601","https://openalex.org/W2130149817","https://openalex.org/W2990194547","https://openalex.org/W2392924794","https://openalex.org/W2387302187"],"abstract_inverted_index":{"Order":[0],"picking":[1],"(OP)":[2],"is":[3,149],"a":[4,39],"time-":[5],"and":[6,32,43,86,106,129,136,144,161],"labour-intensive":[7],"operation":[8],"in":[9,17,35,55,98],"which":[10],"human-system":[11,30],"errors":[12,31],"can":[13],"lead":[14],"to":[15,22,71,124,158,164,168],"deficiencies":[16],"quality.":[18],"This":[19],"study":[20],"aimed":[21],"identify":[23],"human":[24,119,142],"factors-related":[25,120],"failure":[26,68,108,121],"modes":[27,69,109,122],"that":[28,64,110,131],"cause":[29],"quality":[33,134],"deficits":[34,135],"OP.":[36],"We":[37],"conducted":[38],"systematic":[40],"literature":[41,59,100],"review":[42,60,101],"qualitative":[44],"interviews":[45],"with":[46],"38":[47],"order":[48],"pickers":[49],"employed":[50],"by":[51],"14":[52],"different":[53,67],"companies":[54],"four":[56],"countries.":[57],"The":[58,88,116],"found":[61,157],"46":[62],"papers":[63],"identified":[65,104],"eight":[66],"related":[70],"OP":[72,125,145],"system":[73,126,146,166],"design:":[74],"physical":[75,77],"workload,":[76],"fatigue,":[78,80],"mental":[79],"complexity,":[81],"memory":[82],"demand,":[83],"vision,":[84],"hearing,":[85],"motivation.":[87],"interview":[89],"results":[90,117],"confirmed":[91],"many":[92],"of":[93],"the":[94,99],"same":[95],"factors":[96,143],"noted":[97],"but":[102],"also":[103],"communication":[105],"supervision":[107],"had":[111],"not":[112],"been":[113,156],"addressed":[114],"before.":[115],"illustrate":[118],"linked":[123],"design,":[127],"operation,":[128],"management":[130],"ultimately":[132],"increase":[133],"pick":[137,170],"errors.":[138,171],"Further":[139],"research":[140],"on":[141],"design":[147],"interaction":[148],"warranted,":[150],"as":[151],"no":[152],"assessment":[153],"tool":[154],"has":[155],"support":[159],"engineers":[160],"managers":[162],"seeking":[163],"improve":[165],"designs":[167],"reduce":[169]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":1}],"updated_date":"2026-04-16T08:26:57.006410","created_date":"2025-10-10T00:00:00"}
