{"id":"https://openalex.org/W3029253874","doi":"https://doi.org/10.1080/00207543.2020.1764126","title":"Service level improvement due to worker cross training with stochastic worker absence","display_name":"Service level improvement due to worker cross training with stochastic worker absence","publication_year":2020,"publication_date":"2020-05-28","ids":{"openalex":"https://openalex.org/W3029253874","doi":"https://doi.org/10.1080/00207543.2020.1764126","mag":"3029253874"},"language":"en","primary_location":{"id":"doi:10.1080/00207543.2020.1764126","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2020.1764126","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018301889","display_name":"Klaus Altendorfer","orcid":"https://orcid.org/0000-0002-3175-4855"},"institutions":[{"id":"https://openalex.org/I4210136249","display_name":"University of Applied Sciences Upper Austria","ror":"https://ror.org/03jqp6d56","country_code":"AT","type":"education","lineage":["https://openalex.org/I4210136249"]}],"countries":["AT"],"is_corresponding":true,"raw_author_name":"Klaus Altendorfer","raw_affiliation_strings":["Department of Operations Management, University of Applied Sciences Upper Austria \u2013 Campus Steyr, Steyr, Austria"],"affiliations":[{"raw_affiliation_string":"Department of Operations Management, University of Applied Sciences Upper Austria \u2013 Campus Steyr, Steyr, Austria","institution_ids":["https://openalex.org/I4210136249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101976554","display_name":"Andreas Schober","orcid":"https://orcid.org/0000-0002-1818-4878"},"institutions":[{"id":"https://openalex.org/I4210136249","display_name":"University of Applied Sciences Upper Austria","ror":"https://ror.org/03jqp6d56","country_code":"AT","type":"education","lineage":["https://openalex.org/I4210136249"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Andreas Schober","raw_affiliation_strings":["Department of Operations Management, University of Applied Sciences Upper Austria \u2013 Campus Steyr, Steyr, Austria"],"affiliations":[{"raw_affiliation_string":"Department of Operations Management, University of Applied Sciences Upper Austria \u2013 Campus Steyr, Steyr, Austria","institution_ids":["https://openalex.org/I4210136249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025998224","display_name":"Johannes Karder","orcid":"https://orcid.org/0000-0002-7006-8663"},"institutions":[{"id":"https://openalex.org/I121883995","display_name":"Johannes Kepler University of Linz","ror":"https://ror.org/052r2xn60","country_code":"AT","type":"education","lineage":["https://openalex.org/I121883995"]},{"id":"https://openalex.org/I4210136249","display_name":"University of Applied Sciences Upper Austria","ror":"https://ror.org/03jqp6d56","country_code":"AT","type":"education","lineage":["https://openalex.org/I4210136249"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Johannes Karder","raw_affiliation_strings":["Heuristic and Evolutionary Algorithms Laboratory, University of Applied Sciences Upper Austria \u2013 Campus Hagenberg, Hagenberg, Austria","Institute for Formal Models and Verification, Johannes Kepler University Linz, Linz, Austria"],"affiliations":[{"raw_affiliation_string":"Heuristic and Evolutionary Algorithms Laboratory, University of Applied Sciences Upper Austria \u2013 Campus Hagenberg, Hagenberg, Austria","institution_ids":["https://openalex.org/I4210136249"]},{"raw_affiliation_string":"Institute for Formal Models and Verification, Johannes Kepler University Linz, Linz, Austria","institution_ids":["https://openalex.org/I121883995"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063124631","display_name":"Andreas Beham","orcid":"https://orcid.org/0000-0003-4975-5343"},"institutions":[{"id":"https://openalex.org/I4210136249","display_name":"University of Applied Sciences Upper Austria","ror":"https://ror.org/03jqp6d56","country_code":"AT","type":"education","lineage":["https://openalex.org/I4210136249"]},{"id":"https://openalex.org/I121883995","display_name":"Johannes Kepler University of Linz","ror":"https://ror.org/052r2xn60","country_code":"AT","type":"education","lineage":["https://openalex.org/I121883995"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Andreas Beham","raw_affiliation_strings":["Heuristic and Evolutionary Algorithms Laboratory, University of Applied Sciences Upper Austria \u2013 Campus Hagenberg, Hagenberg, Austria","Institute for Formal Models and Verification, Johannes Kepler University Linz, Linz, Austria"],"affiliations":[{"raw_affiliation_string":"Heuristic and Evolutionary Algorithms Laboratory, University of Applied Sciences Upper Austria \u2013 Campus Hagenberg, Hagenberg, Austria","institution_ids":["https://openalex.org/I4210136249"]},{"raw_affiliation_string":"Institute for Formal Models and Verification, Johannes Kepler University Linz, Linz, Austria","institution_ids":["https://openalex.org/I121883995"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5018301889"],"corresponding_institution_ids":["https://openalex.org/I4210136249"],"apc_list":null,"apc_paid":null,"fwci":1.2482,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.83332796,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"59","issue":"14","first_page":"4416","last_page":"4433"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12782","display_name":"Assembly Line Balancing Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12401","display_name":"Scheduling and Timetabling Solutions","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.7708069682121277},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.7414570450782776},{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.6781169176101685},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5435209274291992},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4985489845275879},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.427436888217926},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41726988554000854},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.41647839546203613},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.36044418811798096},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.26463407278060913},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2466060221195221},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.17723426222801208},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.1361076831817627}],"concepts":[{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.7708069682121277},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.7414570450782776},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.6781169176101685},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5435209274291992},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4985489845275879},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.427436888217926},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41726988554000854},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.41647839546203613},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.36044418811798096},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26463407278060913},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2466060221195221},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.17723426222801208},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.1361076831817627},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/00207543.2020.1764126","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2020.1764126","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tprsxx:v:59:y:2021:i:14:p:4416-4433","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/00207543.2020.1764126","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.7099999785423279}],"awards":[{"id":"https://openalex.org/G1808224746","display_name":null,"funder_award_id":"862008","funder_id":"https://openalex.org/F4320323031","funder_display_name":"\u00d6sterreichische Forschungsf\u00f6rderungsgesellschaft"}],"funders":[{"id":"https://openalex.org/F4320323031","display_name":"\u00d6sterreichische Forschungsf\u00f6rderungsgesellschaft","ror":"https://ror.org/028jc0449"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W1078844644","https://openalex.org/W1963597026","https://openalex.org/W1972422660","https://openalex.org/W1972852112","https://openalex.org/W1999615811","https://openalex.org/W2018997367","https://openalex.org/W2020030076","https://openalex.org/W2049598615","https://openalex.org/W2058925085","https://openalex.org/W2075132950","https://openalex.org/W2093303877","https://openalex.org/W2100179934","https://openalex.org/W2106531106","https://openalex.org/W2122263825","https://openalex.org/W2123361875","https://openalex.org/W2123696861","https://openalex.org/W2126105956","https://openalex.org/W2137430219","https://openalex.org/W2149929637","https://openalex.org/W2198098822","https://openalex.org/W2322706080","https://openalex.org/W2476974423","https://openalex.org/W2888200727","https://openalex.org/W2952205690","https://openalex.org/W2973574501","https://openalex.org/W2996805450","https://openalex.org/W2997678016","https://openalex.org/W3083047934","https://openalex.org/W3121491165","https://openalex.org/W3123266901","https://openalex.org/W4235224875"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W1962711591","https://openalex.org/W4308258967","https://openalex.org/W2803396544","https://openalex.org/W24250002","https://openalex.org/W2495360771","https://openalex.org/W1591794021","https://openalex.org/W2354084249","https://openalex.org/W2054707109","https://openalex.org/W1499852230"],"abstract_inverted_index":{"To":[0],"react":[1],"on":[2,82],"increasing":[3],"customer":[4],"demand":[5],"uncertainty,":[6],"production":[7,74,111,144],"systems":[8],"have":[9,85],"to":[10,19,23,28,31,40,48,135,196],"be":[11,41,81],"flexible":[12],"concerning":[13],"the":[14,53,78,100,117,127,156,198],"provided":[15],"capacity.":[16],"With":[17],"respect":[18],"labour,":[20],"one":[21],"opportunity":[22],"gain":[24],"such":[25],"flexibility":[26],"is":[27,61,70,91,140,181,184],"assign":[29],"workers":[30,45,136,152,194],"different":[32,38,103,143],"work":[33],"stations":[34],"which":[35],"often":[36],"require":[37],"skills":[39,64,69,173,190],"operated.":[42],"Therefore,":[43],"cross-trained":[44,151],"are":[46],"needed":[47,195],"enable":[49],"this":[50,96],"flexibility.":[51],"Since":[52],"qualifying":[54],"workforce":[55,79,105],"implies":[56],"costs,":[57],"a":[58,73,86,109,123,166,185],"relevant":[59],"problem":[60],"how":[62],"much":[63,167],"and":[65,89,115,160,191],"what":[66],"mix":[67,171],"of":[68,102,129,172,189,193],"optimal":[71],"for":[72,108,142],"system.":[75],"In":[76,95],"addition,":[77],"may":[80],"vacation":[83],"or":[84],"sick":[87],"leave":[88],"hence":[90],"not":[92],"always":[93,138],"available.":[94],"paper,":[97],"we":[98],"study":[99],"effect":[101,128],"predefined":[104,175],"qualification":[106,176],"profiles":[107],"streamlined":[110],"system":[112,145],"with":[113,119],"simulation":[114],"compare":[116],"results":[118,148],"simulation-based":[120,162],"optimisation":[121,163],"using":[122],"genetic":[124],"algorithm.":[125],"Specifically":[126],"stochastic":[130],"worker":[131,169],"absence,":[132],"in":[133],"comparison":[134],"being":[137],"available,":[139],"evaluated":[141],"scenarios.":[146],"The":[147],"show":[149],"that":[150,161,182],"can":[153,164],"significantly":[154],"improve":[155],"service":[157,200],"level":[158],"achieved":[159],"provide":[165],"better":[168],"specific":[170],"than":[174],"profiles.":[177],"Another":[178],"managerial":[179],"insight":[180],"there":[183],"trade-off":[186],"between":[187],"number":[188,192],"obtain":[197],"same":[199],"level.":[201]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}