{"id":"https://openalex.org/W4253562887","doi":"https://doi.org/10.1080/00207543.2017.1319089","title":"Investigating risks of outcome-based service contracts from a provider\u2019s perspective","display_name":"Investigating risks of outcome-based service contracts from a provider\u2019s perspective","publication_year":2017,"publication_date":"2017-05-06","ids":{"openalex":"https://openalex.org/W4253562887","doi":"https://doi.org/10.1080/00207543.2017.1319089"},"language":"en","primary_location":{"id":"doi:10.1080/00207543.2017.1319089","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2017.1319089","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008269450","display_name":"Jingchen Hou","orcid":null},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Jingchen Hou","raw_affiliation_strings":["Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, Cambridge, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, Cambridge, UK","institution_ids":["https://openalex.org/I241749"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031095812","display_name":"Andy Neely","orcid":"https://orcid.org/0000-0001-8220-5242"},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Andy Neely","raw_affiliation_strings":["Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, Cambridge, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, Cambridge, UK","institution_ids":["https://openalex.org/I241749"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5008269450"],"corresponding_institution_ids":["https://openalex.org/I241749"],"apc_list":null,"apc_paid":null,"fwci":7.9267,"has_fulltext":false,"cited_by_count":99,"citation_normalized_percentile":{"value":0.97028555,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"56","issue":"6","first_page":"2103","last_page":"2115"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6483135223388672},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6425200700759888},{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.6385238170623779},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5677968859672546},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5530868768692017},{"id":"https://openalex.org/keywords/risk-management","display_name":"Risk management","score":0.4603879451751709},{"id":"https://openalex.org/keywords/outcome","display_name":"Outcome (game theory)","score":0.459684818983078},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.45827293395996094},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.4453045725822449},{"id":"https://openalex.org/keywords/residual-risk","display_name":"Residual risk","score":0.4173336327075958},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.4134059250354767},{"id":"https://openalex.org/keywords/actuarial-science","display_name":"Actuarial science","score":0.374642550945282},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.33986571431159973},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33925551176071167},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.2343468964099884},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1974736452102661},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.10939279198646545},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.08501175045967102},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.08389309048652649},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.07439780235290527}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6483135223388672},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6425200700759888},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.6385238170623779},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5677968859672546},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5530868768692017},{"id":"https://openalex.org/C32896092","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Risk management","level":2,"score":0.4603879451751709},{"id":"https://openalex.org/C148220186","wikidata":"https://www.wikidata.org/wiki/Q7111912","display_name":"Outcome (game theory)","level":2,"score":0.459684818983078},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45827293395996094},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.4453045725822449},{"id":"https://openalex.org/C152163801","wikidata":"https://www.wikidata.org/wiki/Q2146057","display_name":"Residual risk","level":2,"score":0.4173336327075958},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.4134059250354767},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.374642550945282},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.33986571431159973},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33925551176071167},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.2343468964099884},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1974736452102661},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.10939279198646545},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08501175045967102},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.08389309048652649},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07439780235290527},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/00207543.2017.1319089","is_oa":false,"landing_page_url":"https://doi.org/10.1080/00207543.2017.1319089","pdf_url":null,"source":{"id":"https://openalex.org/S65690446","display_name":"International Journal of Production Research","issn_l":"0020-7543","issn":["0020-7543","1366-588X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Production Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tprsxx:v:56:y:2018:i:6:p:2103-2115","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1080/00207543.2017.1319089","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W135682260","https://openalex.org/W1488197673","https://openalex.org/W1500495426","https://openalex.org/W1914225607","https://openalex.org/W1969668298","https://openalex.org/W1971974268","https://openalex.org/W1986594590","https://openalex.org/W1992751061","https://openalex.org/W2010598419","https://openalex.org/W2023806992","https://openalex.org/W2043781661","https://openalex.org/W2066408817","https://openalex.org/W2067514859","https://openalex.org/W2072469550","https://openalex.org/W2072537436","https://openalex.org/W2080159229","https://openalex.org/W2088093398","https://openalex.org/W2116230371","https://openalex.org/W2124829359","https://openalex.org/W2126562596"],"related_works":["https://openalex.org/W2402755139","https://openalex.org/W4249944690","https://openalex.org/W2353808877","https://openalex.org/W414826439","https://openalex.org/W2807827247","https://openalex.org/W3016239368","https://openalex.org/W2978999882","https://openalex.org/W2100266632","https://openalex.org/W2903896635","https://openalex.org/W4231809352"],"abstract_inverted_index":{"Outcome-based":[0],"contracts":[1],"(OBC)":[2],"refer":[3],"to":[4,20,80,138],"agreements":[5],"between":[6,174],"providers":[7,11],"and":[8,41,83,111,118,124,141,149,161,178,180],"customers":[9],"where":[10],"are":[12,30,59,104],"paid":[13],"based":[14],"on":[15,39],"the":[16,47,71,89,97,108,115,122,125,153,165,172,186],"outcomes":[17],"they":[18],"deliver":[19],"customers.":[21],"OBCs":[22,53,87,103],"have":[23],"become":[24],"common":[25],"for":[26,191],"manufacturing":[27],"firms":[28,34],"that":[29,96,135],"servitising,":[31],"especially":[32],"those":[33],"providing":[35],"advanced":[36],"services":[37],"focusing":[38],"availability":[40],"capability.":[42],"Whilst":[43],"many":[44],"authors":[45],"acknowledge":[46],"importance":[48],"of":[49,127,155,167],"understanding":[50,192],"risks":[51,82],"in":[52,62,70,86,102,144,194],"from":[54,88],"a":[55,189],"provider\u2019s":[56,90],"perspective,":[57],"there":[58],"relatively":[60],"few":[61],"depth":[63],"extant":[64],"studies.":[65],"To":[66],"address":[67],"this":[68],"gap":[69],"literature,":[72],"we":[73],"conducted":[74],"24":[75],"interviews":[76],"with":[77],"11":[78],"companies":[79],"explore":[81],"risk":[84,100,106,120,133,140,143,176,193],"factors":[85,134,177],"perspective.":[91],"The":[92,169],"case":[93],"studies":[94],"reveal":[95],"two":[98],"major":[99],"categories":[101],"commercial":[105,139,179],"regarding":[107,121,152,164],"contract":[109,112],"negotiations":[110],"decisions":[113],"at":[114],"contracting":[116],"stage,":[117],"operational":[119,142,181],"implementation":[123],"delivery":[126],"OBCs.":[128,168,195],"Our":[129],"study":[130],"identifies":[131],"23":[132],"can":[136],"lead":[137],"five":[145],"dimensions:":[146],"(i)":[147],"complexity":[148],"(ii)":[150],"dynamism":[151],"context":[154],"OBCs,":[156],"(iii)":[157],"capability,":[158],"(iv)":[159],"alignment":[160],"(v)":[162],"dependency":[163],"stakeholders":[166],"paper":[170,187],"explores":[171],"links":[173],"these":[175],"risk.":[182],"In":[183],"doing":[184],"so,":[185],"provides":[188],"framework":[190]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":15},{"year":2021,"cited_by_count":21},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
