{"id":"https://openalex.org/W2563897702","doi":"https://doi.org/10.1057/s41274-016-0142-y","title":"After-sales services network design of a household appliances manufacturer","display_name":"After-sales services network design of a household appliances manufacturer","publication_year":2016,"publication_date":"2016-12-22","ids":{"openalex":"https://openalex.org/W2563897702","doi":"https://doi.org/10.1057/s41274-016-0142-y","mag":"2563897702"},"language":"en","primary_location":{"id":"doi:10.1057/s41274-016-0142-y","is_oa":false,"landing_page_url":"https://doi.org/10.1057/s41274-016-0142-y","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://link.springer.com/content/pdf/10.1057/s41274-016-0142-y.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063936367","display_name":"F. Tevhide Altekin","orcid":"https://orcid.org/0000-0001-7905-9467"},"institutions":[{"id":"https://openalex.org/I134235054","display_name":"Sabanc\u0131 \u00dcniversitesi","ror":"https://ror.org/049asqa32","country_code":"TR","type":"education","lineage":["https://openalex.org/I134235054"]},{"id":"https://openalex.org/I140596196","display_name":"University of Tuzla","ror":"https://ror.org/036gzhj81","country_code":"BA","type":"education","lineage":["https://openalex.org/I140596196"]}],"countries":["BA","TR"],"is_corresponding":true,"raw_author_name":"F. Tevhide Altekin","raw_affiliation_strings":["School of ManagementSabanc\u0131 University\rOrhanl\u0131\r34956\rTuzla\rIstanbul\rTurkey","School of ManagementSabanc\u0131 University\rOrhanl\u0131\r34956 Tuzla Istanbul Turkey"],"affiliations":[{"raw_affiliation_string":"School of ManagementSabanc\u0131 University\rOrhanl\u0131\r34956\rTuzla\rIstanbul\rTurkey","institution_ids":["https://openalex.org/I140596196","https://openalex.org/I134235054"]},{"raw_affiliation_string":"School of ManagementSabanc\u0131 University\rOrhanl\u0131\r34956 Tuzla Istanbul Turkey","institution_ids":["https://openalex.org/I134235054"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025371160","display_name":"Ezgi Ayl\u0131","orcid":null},"institutions":[{"id":"https://openalex.org/I134235054","display_name":"Sabanc\u0131 \u00dcniversitesi","ror":"https://ror.org/049asqa32","country_code":"TR","type":"education","lineage":["https://openalex.org/I134235054"]},{"id":"https://openalex.org/I48912391","display_name":"Istanbul Technical University","ror":"https://ror.org/059636586","country_code":"TR","type":"education","lineage":["https://openalex.org/I48912391"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ezgi Ayl\u0131","raw_affiliation_strings":["Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956\rTuzla\rIstanbul\rTurkey","Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956 Tuzla Istanbul Turkey"],"affiliations":[{"raw_affiliation_string":"Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956\rTuzla\rIstanbul\rTurkey","institution_ids":["https://openalex.org/I134235054","https://openalex.org/I48912391"]},{"raw_affiliation_string":"Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956 Tuzla Istanbul Turkey","institution_ids":["https://openalex.org/I134235054"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047062567","display_name":"G\u00fcven\u00e7 \u015eahin","orcid":"https://orcid.org/0000-0002-8623-7257"},"institutions":[{"id":"https://openalex.org/I134235054","display_name":"Sabanc\u0131 \u00dcniversitesi","ror":"https://ror.org/049asqa32","country_code":"TR","type":"education","lineage":["https://openalex.org/I134235054"]},{"id":"https://openalex.org/I48912391","display_name":"Istanbul Technical University","ror":"https://ror.org/059636586","country_code":"TR","type":"education","lineage":["https://openalex.org/I48912391"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"G\u00fcven\u00e7 \u015eahin","raw_affiliation_strings":["Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956\rTuzla\rIstanbul\rTurkey","Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956 Tuzla Istanbul Turkey"],"affiliations":[{"raw_affiliation_string":"Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956\rTuzla\rIstanbul\rTurkey","institution_ids":["https://openalex.org/I134235054","https://openalex.org/I48912391"]},{"raw_affiliation_string":"Industrial Engineering, Faculty of Engineering and Natural SciencesSabanc\u0131 University\rOrhanl\u0131\r34956 Tuzla Istanbul Turkey","institution_ids":["https://openalex.org/I134235054"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5063936367"],"corresponding_institution_ids":["https://openalex.org/I134235054","https://openalex.org/I140596196"],"apc_list":null,"apc_paid":null,"fwci":1.4437,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.87955146,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"68","issue":"9","first_page":"1056","last_page":"1067"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11502","display_name":"Facility Location and Emergency Management","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11502","display_name":"Facility Location and Emergency Management","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/network-planning-and-design","display_name":"Network planning and design","score":0.5308982729911804},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.5117688179016113},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.49607357382774353},{"id":"https://openalex.org/keywords/integer-programming","display_name":"Integer programming","score":0.47235187888145447},{"id":"https://openalex.org/keywords/mode","display_name":"Mode (computer interface)","score":0.4678308069705963},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.44919654726982117},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.4462526738643646},{"id":"https://openalex.org/keywords/economies-of-scale","display_name":"Economies of scale","score":0.42841577529907227},{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.4254210591316223},{"id":"https://openalex.org/keywords/linear-programming","display_name":"Linear programming","score":0.42346829175949097},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4177708327770233},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4058380126953125},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.28291577100753784},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.21788081526756287},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.18460065126419067},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1119222342967987}],"concepts":[{"id":"https://openalex.org/C114563136","wikidata":"https://www.wikidata.org/wiki/Q19725982","display_name":"Network planning and design","level":2,"score":0.5308982729911804},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.5117688179016113},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.49607357382774353},{"id":"https://openalex.org/C56086750","wikidata":"https://www.wikidata.org/wiki/Q6042592","display_name":"Integer programming","level":2,"score":0.47235187888145447},{"id":"https://openalex.org/C48677424","wikidata":"https://www.wikidata.org/wiki/Q6888088","display_name":"Mode (computer interface)","level":2,"score":0.4678308069705963},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44919654726982117},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4462526738643646},{"id":"https://openalex.org/C29321873","wikidata":"https://www.wikidata.org/wiki/Q5970087","display_name":"Economies of scale","level":2,"score":0.42841577529907227},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.4254210591316223},{"id":"https://openalex.org/C41045048","wikidata":"https://www.wikidata.org/wiki/Q202843","display_name":"Linear programming","level":2,"score":0.42346829175949097},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4177708327770233},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4058380126953125},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28291577100753784},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21788081526756287},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.18460065126419067},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1119222342967987},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1057/s41274-016-0142-y","is_oa":false,"landing_page_url":"https://doi.org/10.1057/s41274-016-0142-y","pdf_url":null,"source":{"id":"https://openalex.org/S169988927","display_name":"Journal of the Operational Research Society","issn_l":"0160-5682","issn":["0160-5682","1476-9360"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Operational Research Society","raw_type":"journal-article"},{"id":"pmh:oai:research.sabanciuniv.edu:30656","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306402254","display_name":"Sabanci University","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I134235054","host_organization_name":"Sabanc\u0131 \u00dcniversitesi","host_organization_lineage":["https://openalex.org/I134235054"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},{"id":"pmh:oai:RePEc:pal:jorsoc:v:68:y:2017:i:9:d:10.1057_s41274-016-0142-y","is_oa":true,"landing_page_url":"http://link.springer.com/10.1057/s41274-016-0142-y","pdf_url":"https://link.springer.com/content/pdf/10.1057/s41274-016-0142-y.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:research.sabanciuniv.edu:33666","is_oa":false,"landing_page_url":"http://research.sabanciuniv.edu/33666/1/2017_JORS_Altekinetal_AfterSales.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306402254","display_name":"Sabanci University","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I134235054","host_organization_name":"Sabanc\u0131 \u00dcniversitesi","host_organization_lineage":["https://openalex.org/I134235054"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"pmh:oai:RePEc:pal:jorsoc:v:68:y:2017:i:9:d:10.1057_s41274-016-0142-y","is_oa":true,"landing_page_url":"http://link.springer.com/10.1057/s41274-016-0142-y","pdf_url":"https://link.springer.com/content/pdf/10.1057/s41274-016-0142-y.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2563897702.pdf","grobid_xml":"https://content.openalex.org/works/W2563897702.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W98537793","https://openalex.org/W1576837698","https://openalex.org/W1975221533","https://openalex.org/W1977633650","https://openalex.org/W1985600209","https://openalex.org/W1988999226","https://openalex.org/W1993718675","https://openalex.org/W1997341461","https://openalex.org/W2003353625","https://openalex.org/W2008625989","https://openalex.org/W2018404234","https://openalex.org/W2019930504","https://openalex.org/W2028274662","https://openalex.org/W2031777236","https://openalex.org/W2047953381","https://openalex.org/W2052538835","https://openalex.org/W2078286011","https://openalex.org/W2078323306","https://openalex.org/W2094100331","https://openalex.org/W2105911779","https://openalex.org/W2106394540","https://openalex.org/W2143232967","https://openalex.org/W2161817313","https://openalex.org/W2166491756","https://openalex.org/W2171478419","https://openalex.org/W2346201682","https://openalex.org/W2482083089","https://openalex.org/W2525671324","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W2351217280","https://openalex.org/W2086836292","https://openalex.org/W2354083748","https://openalex.org/W2357949222","https://openalex.org/W4285278887","https://openalex.org/W2995925505","https://openalex.org/W2365237642","https://openalex.org/W3116484972","https://openalex.org/W2941986668","https://openalex.org/W4232431455"],"abstract_inverted_index":{"After-sales":[0],"services":[1,17,22,45],"have":[2],"become":[3],"high-margin":[4],"businesses":[5],"that":[6],"account":[7],"for":[8,43],"larger":[9],"portions":[10],"of":[11,40,69,83,106,112,119,129],"corporate":[12],"profits.":[13],"Delivering":[14],"the":[15,38,73,79,117,120,137,142],"after-sales":[16,21,44],"is":[18],"challenging":[19],"as":[20],"supply":[23,30],"chains":[24],"are":[25],"significantly":[26],"different":[27,104],"than":[28],"production\u2013distribution":[29],"chains.":[31],"The":[32,122],"literature":[33],"provides":[34],"little":[35],"guidance":[36],"on":[37],"use":[39],"quantitative":[41],"methods":[42],"network":[46,75,109,143],"design.":[47],"We":[48,77,115],"present":[49],"a":[50,84,89,99,107],"mixed":[51],"integer":[52],"linear":[53],"programming":[54],"problem":[55,82],"formulation":[56],"to":[57,64,92],"determine":[58],"warehouse":[59],"locations,":[60],"assign":[61],"repair":[62],"vendors":[63],"facilities":[65],"and":[66,132],"choose":[67],"mode":[68,131],"transportation":[70,113,130],"while":[71,141],"minimizing":[72],"total":[74,123],"cost.":[76],"transform":[78],"large-scale":[80],"real-life":[81],"household":[85],"appliances":[86],"manufacturer":[87],"into":[88],"smaller":[90],"scale":[91],"solve":[93],"optimally":[94],"in":[95],"reasonable":[96],"time.":[97],"Through":[98],"scenario-based":[100],"approach,":[101],"we":[102],"evaluate":[103],"configurations":[105],"decentralized":[108],"with":[110,126,136],"choices":[111,128],"mode.":[114],"test":[116],"sensitivity":[118],"solutions.":[121],"cost":[124],"decreases":[125],"additional":[127],"only":[133],"slightly":[134],"increases":[135],"next-day":[138],"delivery":[139],"policy":[140],"solution":[144],"may":[145],"change":[146],"significantly.":[147]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":3}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
