{"id":"https://openalex.org/W2047211822","doi":"https://doi.org/10.1057/palgrave.ejis.3000701","title":"Questioning the IT artefact: user practices that can, could, and cannot be supported in packaged-software designs","display_name":"Questioning the IT artefact: user practices that can, could, and cannot be supported in packaged-software designs","publication_year":2007,"publication_date":"2007-10-01","ids":{"openalex":"https://openalex.org/W2047211822","doi":"https://doi.org/10.1057/palgrave.ejis.3000701","mag":"2047211822"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.ejis.3000701","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000701","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112285097","display_name":"M. Chiasson","orcid":null},"institutions":[{"id":"https://openalex.org/I67415387","display_name":"Lancaster University","ror":"https://ror.org/04f2nsd36","country_code":"GB","type":"education","lineage":["https://openalex.org/I67415387"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"M W Chiasson","raw_affiliation_strings":["Management School, Lancaster University Lancaster U.K"],"affiliations":[{"raw_affiliation_string":"Management School, Lancaster University Lancaster U.K","institution_ids":["https://openalex.org/I67415387"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111744960","display_name":"Lavon Green","orcid":null},"institutions":[{"id":"https://openalex.org/I4210147807","display_name":"Berkeley Public Health Division","ror":"https://ror.org/05r9c7f43","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210147807"]},{"id":"https://openalex.org/I95457486","display_name":"University of California, Berkeley","ror":"https://ror.org/01an7q238","country_code":"US","type":"education","lineage":["https://openalex.org/I95457486"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"L W Green","raw_affiliation_strings":["School of Public Health, University of California at Berkeley CA U.S.A"],"affiliations":[{"raw_affiliation_string":"School of Public Health, University of California at Berkeley CA U.S.A","institution_ids":["https://openalex.org/I95457486","https://openalex.org/I4210147807"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5112285097"],"corresponding_institution_ids":["https://openalex.org/I67415387"],"apc_list":null,"apc_paid":null,"fwci":13.3126,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.98265996,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"16","issue":"5","first_page":"542","last_page":"554"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/generality","display_name":"Generality","score":0.6719819903373718},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6579641103744507},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.6187698245048523},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.5687690377235413},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.524208664894104},{"id":"https://openalex.org/keywords/social-software-engineering","display_name":"Social software engineering","score":0.5052993893623352},{"id":"https://openalex.org/keywords/personal-software-process","display_name":"Personal software process","score":0.4955404996871948},{"id":"https://openalex.org/keywords/package-development-process","display_name":"Package development process","score":0.4797400236129761},{"id":"https://openalex.org/keywords/software-construction","display_name":"Software construction","score":0.45776939392089844},{"id":"https://openalex.org/keywords/software-peer-review","display_name":"Software peer review","score":0.43209707736968994},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3866894841194153},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.33801332116127014},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.07523214817047119}],"concepts":[{"id":"https://openalex.org/C2780767217","wikidata":"https://www.wikidata.org/wiki/Q5532421","display_name":"Generality","level":2,"score":0.6719819903373718},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6579641103744507},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.6187698245048523},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.5687690377235413},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.524208664894104},{"id":"https://openalex.org/C182500959","wikidata":"https://www.wikidata.org/wiki/Q7551380","display_name":"Social software engineering","level":5,"score":0.5052993893623352},{"id":"https://openalex.org/C39890963","wikidata":"https://www.wikidata.org/wiki/Q1702721","display_name":"Personal software process","level":5,"score":0.4955404996871948},{"id":"https://openalex.org/C123551368","wikidata":"https://www.wikidata.org/wiki/Q7122888","display_name":"Package development process","level":5,"score":0.4797400236129761},{"id":"https://openalex.org/C186846655","wikidata":"https://www.wikidata.org/wiki/Q3398377","display_name":"Software construction","level":4,"score":0.45776939392089844},{"id":"https://openalex.org/C74579156","wikidata":"https://www.wikidata.org/wiki/Q7554342","display_name":"Software peer review","level":5,"score":0.43209707736968994},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3866894841194153},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.33801332116127014},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.07523214817047119},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1057/palgrave.ejis.3000701","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000701","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:16:y:2007:i:5:p:542-554","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1057/palgrave.ejis.3000701","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:eprints.lancs.ac.uk:44897","is_oa":false,"landing_page_url":"https://eprints.lancs.ac.uk/id/eprint/44897/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320319155","display_name":"Institute of Management Research, College of Business Administration Seoul National University","ror":null},{"id":"https://openalex.org/F4320337351","display_name":"National Cancer Institute","ror":"https://ror.org/040gcmg81"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":57,"referenced_works":["https://openalex.org/W79137952","https://openalex.org/W267125625","https://openalex.org/W1484453118","https://openalex.org/W1487725643","https://openalex.org/W1517701247","https://openalex.org/W1524237663","https://openalex.org/W1527311855","https://openalex.org/W1527353115","https://openalex.org/W1529160507","https://openalex.org/W1589617306","https://openalex.org/W1971670344","https://openalex.org/W1972698480","https://openalex.org/W1979468828","https://openalex.org/W1980173293","https://openalex.org/W1980952606","https://openalex.org/W1985449307","https://openalex.org/W1999835999","https://openalex.org/W2006479099","https://openalex.org/W2011982854","https://openalex.org/W2017344033","https://openalex.org/W2022972538","https://openalex.org/W2050832222","https://openalex.org/W2070415291","https://openalex.org/W2070741294","https://openalex.org/W2073849932","https://openalex.org/W2074354629","https://openalex.org/W2080175869","https://openalex.org/W2092161552","https://openalex.org/W2093585373","https://openalex.org/W2100063956","https://openalex.org/W2118717649","https://openalex.org/W2123438112","https://openalex.org/W2123601949","https://openalex.org/W2127092470","https://openalex.org/W2128311268","https://openalex.org/W2133466549","https://openalex.org/W2134062730","https://openalex.org/W2141951329","https://openalex.org/W2143465259","https://openalex.org/W2144192824","https://openalex.org/W2153998517","https://openalex.org/W2154774499","https://openalex.org/W2157058677","https://openalex.org/W2167757977","https://openalex.org/W2169736278","https://openalex.org/W2170021374","https://openalex.org/W2176970780","https://openalex.org/W2258619505","https://openalex.org/W2506935564","https://openalex.org/W2764357991","https://openalex.org/W2889044365","https://openalex.org/W2945526390","https://openalex.org/W3021335524","https://openalex.org/W3122405589","https://openalex.org/W3122836339","https://openalex.org/W4254865371","https://openalex.org/W4255093813"],"related_works":["https://openalex.org/W2134109003","https://openalex.org/W3186869374","https://openalex.org/W1570015765","https://openalex.org/W1505612340","https://openalex.org/W2183585111","https://openalex.org/W2167133781","https://openalex.org/W2371460401","https://openalex.org/W3111400545","https://openalex.org/W1497754905","https://openalex.org/W2020201402"],"abstract_inverted_index":{"The":[0,194],"purchase":[1],"of":[2,14,69,121,180],"packaged":[3,21,174,197],"software":[4,22,27,52,85,95,123,139,157,198],"has":[5],"brought":[6],"new":[7],"opportunities":[8],"and":[9,61,90,105,129,145,153,159,173,176,188,192,200],"challenges":[10],"to":[11,96,100,108,111,137,141],"the":[12,43,67,78,82,84,94,122,126,178],"development":[13],"information":[15],"systems.":[16],"An":[17],"important":[18],"question":[19,142],"for":[20,196],"consumers":[23,140],"is":[24,168],"how":[25],"a":[26,47,98,102,106,118],"package":[28],"will":[29],"support,":[30],"change":[31],"or":[32,190],"inhibit":[33],"practices.":[34],"To":[35],"address":[36],"this":[37,115,165],"question,":[38],"our":[39],"paper":[40],"focuses":[41],"on":[42,58],"decisions":[44],"made":[45,132],"by":[46,77,133,182],"team":[48],"developing":[49],"four":[50],"different":[51],"prototypes,":[53],"with":[54,81],"increasingly":[55],"relaxed":[56],"constraints":[57],"data":[59,127],"content":[60,128],"structure.":[62],"Each":[63],"prototype":[64],"significantly":[65],"enlarged":[66],"number":[68],"health":[70],"promotion":[71],"planners":[72],"that":[73,164,177],"could":[74],"be":[75,109,185],"supported":[76],"software.":[79],"Consistent":[80],"literature,":[83],"designers":[86,183],"balanced":[87],"specificity":[88],"(constraint)":[89],"generality":[91,158],"(opening)":[92],"in":[93],"incorporate":[97],"desire":[99],"serve":[101],"broad":[103],"audience,":[104],"need":[107],"relevant":[110],"various":[112],"sub-groups":[113],"within":[114],"audience.":[116],"Given":[117],"detailed":[119],"knowledge":[120],"artefact,":[124],"including":[125],"structural":[130],"choices":[131,155],"designers,":[134],"we":[135],"hope":[136],"enable":[138],"IT":[143],"artefacts":[144],"their":[146],"spokespeople,":[147],"so":[148],"they":[149],"can":[150],"make":[151],"active":[152],"informed":[154],"about":[156],"specificity.":[160],"We":[161],"also":[162],"suggest":[163],"questioning":[166],"process":[167],"shared":[169],"across":[170],"both":[171],"customised":[172],"software,":[175],"inscription":[179],"technology":[181],"may":[184],"either":[186],"deterministic":[187],"detailed,":[189],"emergent":[191],"general.":[193],"implications":[195],"research":[199],"practice":[201],"are":[202],"considered.":[203]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":4}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
