{"id":"https://openalex.org/W2066921599","doi":"https://doi.org/10.1057/palgrave.ejis.3000693","title":"A survey of critical success factors in e-Banking: an organisational perspective","display_name":"A survey of critical success factors in e-Banking: an organisational perspective","publication_year":2007,"publication_date":"2007-08-01","ids":{"openalex":"https://openalex.org/W2066921599","doi":"https://doi.org/10.1057/palgrave.ejis.3000693","mag":"2066921599"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.ejis.3000693","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000693","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061879215","display_name":"Mahmood Shah","orcid":"https://orcid.org/0000-0002-1431-3740"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mahmood Hussain Shah","raw_affiliation_strings":["The Lancashire Business School, University of Central Lancashire U.K"],"affiliations":[{"raw_affiliation_string":"The Lancashire Business School, University of Central Lancashire U.K","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016210748","display_name":"Ashley Braganza","orcid":"https://orcid.org/0000-0003-4989-6656"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ashley Braganza","raw_affiliation_strings":["Cranfield School of Management, Cranfield University Cranfield Bedfordshire U.K","Cranfield School of Management, Cranfield University, Cranfield, Bedfordshire, U.K"],"affiliations":[{"raw_affiliation_string":"Cranfield School of Management, Cranfield University Cranfield Bedfordshire U.K","institution_ids":[]},{"raw_affiliation_string":"Cranfield School of Management, Cranfield University, Cranfield, Bedfordshire, U.K","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028402709","display_name":"Vincenzo Morabito","orcid":null},"institutions":[{"id":"https://openalex.org/I71209653","display_name":"Bocconi University","ror":"https://ror.org/05crjpb27","country_code":"IT","type":"education","lineage":["https://openalex.org/I71209653"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Vincenzo Morabito","raw_affiliation_strings":["Bocconi University and SDA Bocconi School of Management Milano Italy","Bocconi University and SDA Bocconi School of Management, Milano, Italy"],"affiliations":[{"raw_affiliation_string":"Bocconi University and SDA Bocconi School of Management Milano Italy","institution_ids":["https://openalex.org/I71209653"]},{"raw_affiliation_string":"Bocconi University and SDA Bocconi School of Management, Milano, Italy","institution_ids":["https://openalex.org/I71209653"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5061879215"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.2337,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.95065961,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"16","issue":"4","first_page":"511","last_page":"524"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.8822832107543945},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5904874801635742},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.5465129017829895},{"id":"https://openalex.org/keywords/strategic-information-system","display_name":"Strategic information system","score":0.4891383945941925},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4848081171512604},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4767904281616211},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.46458297967910767},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.46017542481422424},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.43872320652008057},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4171414077281952},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3873462975025177},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.2560237646102905},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24221667647361755},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1425885260105133},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.12082293629646301},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.11216217279434204},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.10774630308151245}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.8822832107543945},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5904874801635742},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.5465129017829895},{"id":"https://openalex.org/C65986115","wikidata":"https://www.wikidata.org/wiki/Q1135904","display_name":"Strategic information system","level":4,"score":0.4891383945941925},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4848081171512604},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4767904281616211},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.46458297967910767},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.46017542481422424},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.43872320652008057},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4171414077281952},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3873462975025177},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.2560237646102905},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24221667647361755},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1425885260105133},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.12082293629646301},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11216217279434204},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10774630308151245},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1057/palgrave.ejis.3000693","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000693","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:16:y:2007:i:4:p:511-524","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1057/palgrave.ejis.3000693","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:clok.uclan.ac.uk:420","is_oa":false,"landing_page_url":"http://clok.uclan.ac.uk/420/","pdf_url":null,"source":{"id":"https://openalex.org/S4306402361","display_name":"CLOK (University of Central Lancashire)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I185852735","host_organization_name":"University of Lancashire","host_organization_lineage":["https://openalex.org/I185852735"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.4399999976158142,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320343","display_name":"Cranfield University","ror":"https://ror.org/05cncd958"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W52319684","https://openalex.org/W164237467","https://openalex.org/W168777282","https://openalex.org/W252624459","https://openalex.org/W843058892","https://openalex.org/W1483165126","https://openalex.org/W1484864026","https://openalex.org/W1533396945","https://openalex.org/W1595943991","https://openalex.org/W1601857607","https://openalex.org/W1604653690","https://openalex.org/W1650423399","https://openalex.org/W1698680534","https://openalex.org/W1701997457","https://openalex.org/W1980732904","https://openalex.org/W1987604705","https://openalex.org/W1989645240","https://openalex.org/W1997809089","https://openalex.org/W2000750118","https://openalex.org/W2008357649","https://openalex.org/W2010453024","https://openalex.org/W2018137068","https://openalex.org/W2022476284","https://openalex.org/W2056834018","https://openalex.org/W2060510187","https://openalex.org/W2074261400","https://openalex.org/W2083328085","https://openalex.org/W2089854540","https://openalex.org/W2094268440","https://openalex.org/W2095381835","https://openalex.org/W2108795964","https://openalex.org/W2119652992","https://openalex.org/W2128319316","https://openalex.org/W2137990236","https://openalex.org/W2145656726","https://openalex.org/W2148266933","https://openalex.org/W2161864108","https://openalex.org/W2169855821","https://openalex.org/W2171488757","https://openalex.org/W2188656552","https://openalex.org/W2531522074","https://openalex.org/W3015634246","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W2031762953","https://openalex.org/W4232845001","https://openalex.org/W1972089244","https://openalex.org/W4239012866","https://openalex.org/W1999742761","https://openalex.org/W4250938943","https://openalex.org/W4244012516","https://openalex.org/W2086483518","https://openalex.org/W4251269002","https://openalex.org/W1978187271"],"abstract_inverted_index":{"We":[0,102,134],"investigate":[1],"organisational":[2,148],"factors":[3,17,43,49,64,76,139],"critical":[4,62,138,178],"to":[5,20,57,78,110,164,189,192,208],"the":[6,26,34,61,68,75,105,113,136,205],"success":[7,42,63,141],"of":[8,16,33,41,48,93,108,116],"e-Banking":[9],"(EB).":[10],"Scholars":[11],"report":[12],"that":[13,31,118,130,161],"a":[14,38,87,91,170,182],"variety":[15],"are":[18],"vital":[19],"EB":[21,28,98,132,143,167],"success.":[22],"A":[23],"shortcoming":[24],"in":[25,67,112,142],"extant":[27],"literature":[29],"is":[30,50,56],"much":[32],"research":[35,159],"focuses":[36],"on":[37],"small":[39],"subset":[40],"and":[44,59,99,154,173,199,203],"an":[45],"overall":[46,206],"ranking":[47],"still":[51],"missing.":[52],"Our":[53,158],"aim,":[54,84],"therefore,":[55],"synthesise":[58],"test":[60],"(CSFs)":[65],"identified":[66,95],"existing":[69,97],"literature,":[70],"thus,":[71],"substantiating":[72],"or":[73,184],"not":[74],"purported":[77],"be":[79],"critical.":[80],"To":[81],"achieve":[82],"our":[83],"we":[85],"created":[86],"survey":[88],"instrument":[89],"from":[90,96,125],"synthesis":[92],"CSFs":[94,117],"e-commerce":[100,106],"literature.":[101],"draw":[103],"upon":[104],"body":[107],"knowledge":[109],"take":[111],"widest":[114],"set":[115],"can":[119],"affect":[120],"EB.":[121],"Data":[122],"were":[123],"collected":[124],"U.K.-based":[126],"financial":[127],"sector":[128],"organisations":[129,162],"offer":[131],"services.":[133],"found":[135],"most":[137],"for":[140],"are:":[144],"quick":[145],"responsive":[146],"products/services,":[147],"flexibility,":[149],"services":[150,207],"expansion,":[151],"systems":[152],"integration":[153],"enhanced":[155],"customer":[156],"service.":[157],"shows":[160],"need":[163,188],"manage":[165],"their":[166,209],"initiative":[168],"at":[169],"strategic":[171],"level":[172],"treat":[174],"it":[175],"as":[176],"business":[177,200],"rather":[179],"than":[180],"simply":[181],"technical":[183],"operational":[185],"issue.":[186],"They":[187],"pay":[190],"attention":[191],"internal":[193],"integration,":[194,202],"which":[195],"includes":[196],"channels,":[197],"technology":[198],"process":[201],"improving":[204],"customers.":[210]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
