{"id":"https://openalex.org/W2028193512","doi":"https://doi.org/10.1057/palgrave.ejis.3000665","title":"Effects of interaction richness on consumer attitudes and behavioral intentions in e-commerce: some experimental results","display_name":"Effects of interaction richness on consumer attitudes and behavioral intentions in e-commerce: some experimental results","publication_year":2007,"publication_date":"2007-07-01","ids":{"openalex":"https://openalex.org/W2028193512","doi":"https://doi.org/10.1057/palgrave.ejis.3000665","mag":"2028193512"},"language":"en","primary_location":{"id":"doi:10.1057/palgrave.ejis.3000665","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000665","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109882682","display_name":"JungJoo Jahng","orcid":null},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jungjoo Jahng","raw_affiliation_strings":["Graduate School of Business, Seoul National University Seoul South Korea","[Graduate School of Business, Seoul National University, Seoul, South Korea]"],"affiliations":[{"raw_affiliation_string":"Graduate School of Business, Seoul National University Seoul South Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"[Graduate School of Business, Seoul National University, Seoul, South Korea]","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036018570","display_name":"Hemant Jain","orcid":"https://orcid.org/0000-0001-6184-1565"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hemant Jain","raw_affiliation_strings":["Sheldon B. Lubar School of Business, University of Wisconsin-Milwaukee Milwaukee WI U.S.A"],"affiliations":[{"raw_affiliation_string":"Sheldon B. Lubar School of Business, University of Wisconsin-Milwaukee Milwaukee WI U.S.A","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010517173","display_name":"K. Ramamurthy","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Keshavamurthy Ramamurthy","raw_affiliation_strings":["Sheldon B. Lubar School of Business, University of Wisconsin-Milwaukee Milwaukee WI U.S.A"],"affiliations":[{"raw_affiliation_string":"Sheldon B. Lubar School of Business, University of Wisconsin-Milwaukee Milwaukee WI U.S.A","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5109882682"],"corresponding_institution_ids":["https://openalex.org/I139264467"],"apc_list":null,"apc_paid":null,"fwci":10.6891,"has_fulltext":false,"cited_by_count":84,"citation_normalized_percentile":{"value":0.97732941,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"16","issue":"3","first_page":"254","last_page":"269"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.7881901860237122},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6437035799026489},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6167940497398376},{"id":"https://openalex.org/keywords/species-richness","display_name":"Species richness","score":0.6005436778068542},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.554672360420227},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.53582763671875},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5124924182891846},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.49616846442222595},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.42478618025779724},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4144071936607361},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1922365128993988},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1166025698184967}],"concepts":[{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.7881901860237122},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6437035799026489},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6167940497398376},{"id":"https://openalex.org/C53565203","wikidata":"https://www.wikidata.org/wiki/Q17146659","display_name":"Species richness","level":2,"score":0.6005436778068542},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.554672360420227},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.53582763671875},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5124924182891846},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.49616846442222595},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42478618025779724},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4144071936607361},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1922365128993988},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1166025698184967},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1057/palgrave.ejis.3000665","is_oa":false,"landing_page_url":"https://doi.org/10.1057/palgrave.ejis.3000665","pdf_url":null,"source":{"id":"https://openalex.org/S116712389","display_name":"European Journal of Information Systems","issn_l":"0960-085X","issn":["0960-085X","1476-9344"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:taf:tjisxx:v:16:y:2007:i:3:p:254-269","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1057/palgrave.ejis.3000665","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321292","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W625888976","https://openalex.org/W1487725643","https://openalex.org/W1491644571","https://openalex.org/W1544866813","https://openalex.org/W1552483424","https://openalex.org/W1558927404","https://openalex.org/W1574098530","https://openalex.org/W1587451402","https://openalex.org/W1601116606","https://openalex.org/W1791587663","https://openalex.org/W1886451413","https://openalex.org/W1971861215","https://openalex.org/W1985453879","https://openalex.org/W1986295637","https://openalex.org/W1987198869","https://openalex.org/W1991623719","https://openalex.org/W1997670419","https://openalex.org/W2008441192","https://openalex.org/W2024518912","https://openalex.org/W2027566468","https://openalex.org/W2028481812","https://openalex.org/W2032633302","https://openalex.org/W2033943395","https://openalex.org/W2034211101","https://openalex.org/W2034307466","https://openalex.org/W2036389121","https://openalex.org/W2037021532","https://openalex.org/W2040945568","https://openalex.org/W2040993216","https://openalex.org/W2041736172","https://openalex.org/W2044519557","https://openalex.org/W2057012437","https://openalex.org/W2062613482","https://openalex.org/W2076545795","https://openalex.org/W2076861375","https://openalex.org/W2078570145","https://openalex.org/W2084233235","https://openalex.org/W2084313844","https://openalex.org/W2087488801","https://openalex.org/W2088716340","https://openalex.org/W2092493600","https://openalex.org/W2100379340","https://openalex.org/W2108752510","https://openalex.org/W2111230857","https://openalex.org/W2116044432","https://openalex.org/W2117203175","https://openalex.org/W2123566566","https://openalex.org/W2126022285","https://openalex.org/W2134419128","https://openalex.org/W2135988556","https://openalex.org/W2139115720","https://openalex.org/W2140992710","https://openalex.org/W2141150971","https://openalex.org/W2143579043","https://openalex.org/W2149215905","https://openalex.org/W2316972015","https://openalex.org/W2332345511","https://openalex.org/W2502088893","https://openalex.org/W2801004064","https://openalex.org/W2974103721","https://openalex.org/W3124679280","https://openalex.org/W4255446336","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2022250864","https://openalex.org/W4385061579","https://openalex.org/W1855418621","https://openalex.org/W1968126718","https://openalex.org/W195123958","https://openalex.org/W2055126334","https://openalex.org/W1989076499","https://openalex.org/W2379706362","https://openalex.org/W4285224732","https://openalex.org/W3187935264"],"abstract_inverted_index":{"A":[0],"variety":[1],"of":[2,14,27,47,55,58,89,94,124,153,156],"information":[3],"and":[4,18,63,73,91,133,162,170],"communication":[5],"media":[6,31],"have":[7,32],"been":[8,39],"employed":[9],"to":[10,51,76,144,167],"support":[11],"the":[12,25,43,53,56,113,117,122,160],"interaction":[13,60,95,101],"consumers":[15,34],"with":[16,61,64,141],"products":[17,62,90],"sales":[19,65],"representatives":[20,66],"in":[21,35,42,69,121,158],"electronic-commerce":[22],"(EC).":[23],"But,":[24],"question":[26],"what":[28],"impact":[29,105,118],"those":[30],"on":[33,67,106,150],"EC":[36],"has":[37,103],"not":[38],"sufficiently":[40],"addressed":[41],"literature.":[44],"The":[45,97],"objective":[46],"this":[48],"study":[49,114],"is":[50,119,138],"investigate":[52],"effect":[54],"richness":[57,102],"consumers\u2019":[59,107,135],"changes":[68],"their":[70,74,142],"attitude":[71,108,136],"towards":[72,109],"intention":[75,143],"use":[77,145,157],"business-to-consumer":[78],"(B2C)":[79],"EC.":[80,111,147],"Controlled":[81],"lab":[82],"experiments":[83],"were":[84,164],"conducted":[85],"using":[86],"two":[87,151],"types":[88],"multiple":[92],"levels":[93],"richness.":[96],"results":[98],"show":[99],"that":[100,116,134],"positive":[104],"B2C":[110,146],"Additionally,":[112],"finds":[115],"stronger":[120],"case":[123],"purchasing":[125],"a":[126,130],"high-complexity":[127],"product":[128],"than":[129],"low-complexity":[131],"product,":[132],"change":[137],"positively":[139],"related":[140],"Differential":[148],"effects":[149],"facets":[152],"attitude,":[154],"ease":[155],"accomplishing":[159],"tasks":[161],"usefulness":[163],"observed":[165],"leading":[166],"interesting":[168],"implications":[169],"future":[171],"research":[172],"directions.":[173]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":10},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}